I had a top notch experience purchasing an engagement ring for my fiancé of 10 years at Bailey's…read more(who coincidentally happens to be named Bailey). Margarita worked with me for a couple of months and provided 1st service and consultation to help me find the perfect diamond and craft an amazing custom setting that we continue to get comments on it's beauty and elegance. Margarita is extremely knowledgeable with over 20 years in the business, and helped educate me on the more important factors when buying diamonds, and how to go deeper than the 4 C's to find the right right. I traveled from Atlanta to Raleigh to finalize my selection, and the in-store experience was amazing. The entire staff is extremely friendly, and truly treats you like an old or friend or family. There was no pressure involved in the process, and felt that it was ok to take my time on such an important, life-long decision. The appraisal and delivery process were a breeze. Margarita and team blew my expectations out of the water, and I would absolutely recommend using Bailey's for all of your fine jewelry needs.

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

Very knowledgeable about diamonds, wide range of inventory and the customer service is…read moreoutstanding. I love going to Johnson's! it's a great field trip!

Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

Was promised a response for next steps after a phone call and in person meeting by a specific date…read morethat they provided. Sent multiple emails with no response to date. Poor business practices. Would not work with them even if a response was received.

Lily, Brian, and the team at Booth are just incredible. They were able to re-size my very delicate…read morevintage engagement ring to several sizes smaller than any other jeweler could. I was so pleased with their work the first time around, I decided to go back for a custom wedding band. My engagement ring has an unusual shape and Lily came up with a fabulous idea for a wedding band jacket during an initial consult. They gave me a quote and a computer model and kept tweaking it until it was exactly what I wanted. The ring was complete on-time and is stunning. They've made a piece that looks like it belongs with the engagement ring. I also have to specifically call out Taylor. The most amazing part of my wedding band is the incredible hand engraving running around the top of the bands. Taylor does INCREDIBLE, unique hand engraving. It's art. I cannot believe my luck that I get to wear his gorgeous work on my hand for the rest of my life. Working with the team at Booth has been a complete delight and I would absolutely come back for future jewelry purchases. Shopping here supports incredibly talented, local artisans and their skill is undeniable.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

The staff are always friendly and helpful. They have…read morecleaned, repaired, and replaced batteries in so many of my watches. I took a beautiful cut amethyst stone in and the young lady assisted me, picking out a setting for my daughter. I had no idea there were so many choices in choosing a setting. The ring tuned out beautiful and my daughter was thrilled. I recommend Main Street Jewelers for repairing necklaces too. They are my go to jewelers.

Thanks for fixing my bee we travel a very long way. The service was awesome and I felt welcome.read more

Found a HandPicked here! Woohoo! For a tomboy, I love this girly store -- very cute pieces of…read morejewelry at excellent prices. There's lots of silver, which makes this allergic-to-gold chick quite happy. Most of the pieces, though, are colorful in all sorts of stones, textures and designs, and many have matching earrings. Some pieces are small and elegant while others can be on the big and bold side. I'm okay with moderately-chunky, but brash and over-the-top-chunky is not my style. HandPicked does gift certificates -- great idea if you need a gift for a girlfriend but aren't sure which piece to choose (if you are a guy, that piece of advice is NOT for you! Buy something you think she'll like, but hang onto the receipt just in case). They also do monogramming. I wish this location was bigger and had more inventory.

Really LOVED this store. Not sure why I just found out about it!…read more They have cute stuff for you, friends, and moms! And I loved their service and felt very comfortable...I am not a fan of Charlotte's because I feel like they judge me when I walk in. Jewelry, bags, and fun home decor.

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 3 Location: 3 Decor/ambiance: 3 Customer Service: 2 Probably one of the oldest pawn shops Downtown RDU. Decent location if you are walking. If you have a car prepare to pay for street parking or pay for a parking garage. Sometimes you will find them on free parking days. The location is in the middle of town. The prices of some goods are the same of what you find in the stores they come from. I'm not sure how people buy the items thinking they are getting a deal. I saw used musical instruments and gaming consoles going for the price brand new one were. Sad to say, I stopped by on a search for a new piano. After lurking around the store for about 15 minutes, I can honestly say out of at least 9 people working not one person greeted me throughout my searching experience. No one asked if they could help me or nothing. And no, out of 9 employees at least 3 were standing around talking to one another. Oh well... maybe next time.

Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

I FOUND THE ONE!! I spent a year searching jewelry stores up and down the east coast looking for…read moresomething very particular, a 'grandmothers bracket' for my wife to celebrate our 40th anniversary that would have the birthstones for all of our grandchildren. After every store saying, nope, don't got that, I met Christian at JM Edwards. The first real jeweler that took a genuine interest in me. Christian helped me design the perfect bracelet and then custom made it form me, and he did it inside my budget!! ... it came out exquisite. JM Edwards is not a jewelry store where you take a watch to get a battery replaced, it's a jeweler, someone who listens and cares, and delivers exquisite pieces.

High price for changing watch battery and after providing the battery the watch stopped workingread more

In an act of kindness (above and beyond), on Mother's Day, CMI fixed the link in a cousin's watch…read morefor free. I decided to repay the favor and give them my business. I had two rings resized. Intake was easy and staff were very nice which included interaction w/owner or manager. Everyone was so helpful and detailed. Once completed, they called to have them picked up. Consistently great service and quick. I'd recommend. Service cost was slightly higher than others but they did great work and I totally trust them for future business. It was worth the price difference.

Have bought several pieces here. Skip the chain jewelry stores and go to CMI for great value and…read moreservice.