They misrepresented a vehicle as something it was not. Got the parts home to find out they would…read morenot fit. Returned for a refund and they would only give a store credit. They don't have another vehicle to get the parts from, so I'm stuck with a credit which can't be used. Never again. I'll call a legit junkyard, have them pull the parts and be money ahead.

I have contracted with pick n pull to come and buy a car from my lot…read more the car has not run in a few years, likely just needs a new battery and whatever love u need to give to cars that sat for a while. it has dangerous air bags that need recall as well decided to sell it for scrap for saftey im glad a business like this excists that can come take unwanted,potentially dangerous cars away, and provide a payout. I needed the car removed, the basically providing free towing and small compensation for the metals/parts. overall id say im grateful , albeit my apointment is next week so im still in the process

I just want to say thanks for working around my schedule and thanks for showing up on time and…read morepaying cash for my old truck I will call u again if I need your services again

From the owner: We offer fast cash for all used unwanted junk cars vans and trucks running or not night or day free…read morepickup

Sold my 2009 Mitsubishi lancer today. It has been through a lot and it was time to move on. Ace…read moreAuto Salvage LLC came and bought my busted up car for a fair price. They are easy to work with and simple transaction. Great service and very reliable. I recommend this company to anyone!!

From the owner: Started on my own around 2008 always loved older vehicles and trying to salvage what parts were…read morepossible to save and interested in recycling recyclable metals I enjoy my job and love to recycle!!

Car broke down late at night in Waldo, towed me back to Westport for a great price. Quickest…read moreresponse and the best price! Trustworthy dude, lady approved.

Ted came by to pick up my car and it was a quick transaction, very professional and friendly! I…read morewould definitely recommend this company!

great customer service and great communication! they gave me…read morea quote answered in a good timely manner and kept me updated on my pickup even with a busy schedule!

Got my money for the car, but then got a call from Dominic about needing another release of lean…read morefrom the bank that carried the loan, which was a hassle the first time we did it. They would not accept a copy of it, it had to be an original document. Was even offered 150$ to get it again from the bank, so my husband once again went to the bank and I sent the text we had the release of lean, and never heard back, can you say HEADGAMES! This company has little respect for their customers

We wanted to sell our Lincoln SUV. Blue Book appraised it at two different prices. One was the…read moreprice we could expect from a car dealer. The other was the price we could expect, if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. Of course the price for sale to dealers is lower, since they want to be able to mark it up and sell it to individuals. Blue Book also lists a price at which they themselves would be willing to buy the car. That price was approximately the dealer price. We then entered the information about the SUV on Carvana online. They said they would pay the price that Blue Book said we could get if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. What could be better than that? The best price without the hassle. We chose the Carvana offer. The next day, one of their representatives came to our house, checked out the vehicle and paperwork, and bought the car by sending money directly to our bank account. I could not be happier.

Let me start by saying it's a little unfair that the only review I get an email for is specifically…read morefor the Fayetteville, AR location only and not Carvana overall. So I'll say I'm sorry to the Fayetteville location....they are FIVE STAR. Their delivery service was fantastic. Even when they had to deal with the problems the online purchase service (wherever that is located) caused, the representatives from the Fayetteville location were FANTASTIC. Also....let me state that this is the SIXTH car I have purchased from Carvana, and ALL of the FIRST FIVE were FIVE STAR experiences. It is only this particular experience with the 10 or so representatives I dealt with at the online order call center trying to work out the situation they caused that has resulted in this 2 star rating. Lastly...let me state that the main issue that caused all of the headaches with this transaction was an issue between Carvana and my lender: my lender stating they deal with Carvana all the time and "this is the process we've always followed" and Carvana stating "that's not our process" but until the car was being delivered at my doorstep, no one at Carvana wanted to contact my lender and work out the situation. And this is my main issue and the reason for this two star rating. Over 5 days I spoke with AT LEAST 10 representatives on the phone. Of those 10, only two understood what my lender told me to tell the Carvana representative and both of them said "yes, that is our process and your deal should go through the process just fine." Seven others either had no idea or stated that wasn't the process and they needed information on my payoff of my trade...even though my trade was paid off. And then there was that one representative that argued with me for over 40 minutes that the deal could absolutely not continue until I provided a payoff amount for my trade. I told him the trade was paid off and I uploaded not one, but TWO different letters from my lender indicating this was the case. I will use Carvana again, but I will work harder on my end to make sure everything is in order before the delivery date. Once again....the Fayettevile, AR location is FIVE STAR. The loss of three stars has ALL to do with the call center handling the transaction prior to delivery. As far as the car goes....I LOVE my new car. Overall every purchase from Carvana has always left me happy and I have never had the "buyers remorse" feeling.

Subject: Urgent Complaint Regarding Vehicle Purchase and Service Issues:To Whom It May Concerns…read more I am writing to formally address serious concerns regarding two vehicles I purchased from your business in February 2026. On February 13, 2026, I purchased my first vehicle for $5,500. During this transaction, I asked the salesperson, Scott, if there were any additional vehicles available, as I was also looking for a car for my daughter. Scott indicated that he would assist in finding another vehicle once I returned the first car for inspection the following day. After the inspection, Scott presented a Hyundai Elantra, which appeared to drive well at the time of purchase. However, approximately 30 days later, the engine failed completely, requiring the vehicle to be towed. Since April 6, 2026, I have been waiting for a replacement vehicle as previously discussed. Today, when I followed up, I spoke with Justin and was told to "get over it," and was also informed that the vehicle allegedly had over 3,000 additional miles in less than a month after purchase. I find this response unacceptable and dismissive given that I paid approximately $10,000 total for both vehicles. At this point, I am requesting a prompt resolution, either in the form of a suitable replacement vehicle or another appropriate remedy. I expect this matter to be taken seriously and addressed in a professional manner. Sincerely, Valerie Watson

They're great customer service speedy and friendly atmosphere they were understanding to my needs…read moreand compromised with me that made it suitable for my situation I will definitely recommend their service to anyone. As a matter of fact I plan on going back for future business.