I took the adult swimming lessons here last year with Anna, and it was a great experience. She was…read morepatient, encouraging, and made the whole process feel really comfortable and fun. I came away feeling way more confident in the water. The facility itself is pretty well-rounded. There's a large pool with dedicated lap lanes and space for open swim, plus a gym area and fitness classes. They also have a sauna and steam room, which is a nice bonus if you're looking to relax after a workout. Overall, it's a great community spot with solid amenities. Definitely worth checking out.

This is a wonderful town recreation center. The gym area has a good amount of equipment, in decent…read morecondition to support the majority of workout needs. What I love here though is the Olympic size pool along with a large steam and sauna room. The place is kept clean and it is well run.

Platinum Fitness is a great gym with great management and staff. It is always clean and the…read moreequipment is rarely if ever broken. The atmosphere is perfect for people who want to get a good workout and don't like dealing with the large commercial gym environment.

In fact support contacted me and resolve all my problems. I realised it was my mistake. I…read moreaccidentally have created two accounts and it provokes the issue with payments. Support is good, gym administrator aslo did their best. Gym, as I told before one of the best Ive been. So, 5 stars.

Great gym. Clean. All new updated equipment with the treadmills, bikes, elliptical etc. Great rates…read moreand perks, which include things as bring a friend, tanning, massage chairs. Facility is nice size it never seems to ever be too busy as well equiped. Bathroom and changing areas always clean. Love the 30 minute circuit room as well.

I've had a membership to Planet Fitness for the last 3'ish years, post-Covid as my previous gym…read moredidn't survive the shutdown. I'll say the same here that I have told Planet Fitness when they send out their member survey emails. Of all the gyms out there you can join, Planet Fitness is definitely one of them. It's an OK spot to go and push heavy things against gravity, but mostly it's a cardio gym. They have a good variety of equipment but very limited in some aspects of what they provide. The main negative issue I have is the fact for someone who goes solo to the gym most of the time, the equipment I want to use is often occupied by people who want to spend more time sitting and looking at their phones than actually using the equipment, which creates a frustrating experience. And while I wait for people to be done with the one or two pieces of equipment I want to use, behind me will be a row of a dozen or more cardio machines with only one or two in use. It's a gym. It's a national brand. They're not hitting home runs, but they're not striking out either. Remember, three stars should be "average." Not failure. I will give props to the employees - always on the ball, and friendly. They do seem to have a bit of employee turnover every few months.

This is by far the best fitness gym. The trainers really…read morecare about the people they are training. Everyone takes the time to show you different exercises and how to work the different machines. Very clean facility. It is truly a Family atmosphere at the Crunch in Tonawanda. Keep up the good work!!

it was good for a bit but the front desk lady takes her job like its the end of the world like bro…read moreshe just doesn't belive anything u say hang it up lady

I've been to this location a handful of times and like that they have a great variety of equipment…read moreand a large turf area with lots of equipment to choose from out there. I've never had an issue looking for or waiting for equipment that I wanted to use. In addition to group classes and personal training, this location also has a smoothie bar, free wifi, a few TVs to watch while using cardio equipment, and hydromassage chairs! Parking lot seems small for the number of people that come to the gym. I've had issues looking for a spot at night, but didn't have an issue when I went during the day. The ladies locker room is big and I especially like that they have benches around the perimeter of all the lockers. One thing I'm not a fan of though is the see-through showers. I really wish the shower doors weren't transparent.

I am extremely disappointed with the customer service I have received from Kelly. Every time I…read morepurchase a drink, she snatches it out of my hand instead of handing it to me respectfully. On one occasion, as I was leaving, she called me a racial slur--the N-word. That behavior is completely unacceptable and should never be tolerated in any workplace. In addition, she is constantly on the phone with her boyfriend while serving customers. There is rarely a greeting or any acknowledgment when I come in because she continues her personal phone conversation instead of focusing on customers. This level of unprofessionalism and disrespect creates a very uncomfortable environment. I hope management takes this complaint seriously and addresses the situation.

We've been coming here for 4 years I believe. Great, smaller gym with lots of machines. Free…read moreweights, mats, etc. No classes available at this location but there is a movie room o help your workout go quicker! The pros for us are location, convenience and fabulous staff. The cons are this time of the year it's busy and "tenporary new years resolution" gym enthusiasts break the machines or sit on their phones pretending they are working out and that's the one machine you want to use.

Yikes. Buyer beware, this club is eager to send your account to collections! I had attempted to…read morecancel in person months ago to which the attendant at the desk said would be fine. Fast forward to today, I just received a debt collection call to pay 3 months of back dues plus a cancelation fee. Michelle who apparently is the only person that can handle cancellations (would've been nice to know at my branch?) said there's nothing she can do and I'll have to deal with the collections agency. 10/10 would not recommend.

Very disappointing experience this last Saturday. The lifeguard on duty immediately approached my…read morefriend and I upon entering the pool area and questioned my swimsuit, incorrectly determining that it was not a swimsuit but rather athletic wear. I informed him it is indeed actual swimwear but he reiterated his claim and said that a bathing suit needed to be won under the shorts. I asked why I would be required to wear a bathing suit under my bathing suit. His response was because what I was wearing was not a bathing suit. I told him several times "this is literally a bathing suit" to which he responded "no, it isn't." He finally said he would allow it "this time" but that in the future I would not be allowed in the pool without proper swimwear. I was on the verge of becoming upset so I let it go. My friend and I used the pool and left. When I went to my car to leave I decided to retrieve the online order history for the suit I was wearing, went back inside and showed him. His response was that the information I provided confirmed they were "bike shorts" not swimwear. I clarified that they are bike short "style" swim bottoms. But he continued to disagree. It was obvious I was getting nowhere with him so I went to the front desk and spoke with an employee who agreed with me that my suit was in fact swimwear, and then advised me to "just come when he's not working". Considering the fact that this location will soon be the only one with a pool, and membership is over $500 a year (44.99/month) I shouldn't have to come only at certain times to avoid a lifeguard who is unfamiliar with women's swimwear. I also didn't pay $120 for a bathing suit to have to wear another suit under it. What a disappointing experience.

While in the club, Kelly the membership representative was very helpful. She took the time to put…read morethe LA app on my phone. This allowed me to check-in without using my telephone number. Kelly was friendly and willing to help. She's an asset to your business,

I have been having membership of LA since 2016 my entire family have a membership of LA fitness but…read morethis year my brother changed his membership to planet fitness when I asked him why he said it was because the bad customer service and today Mrs Liz give me a bad attitude distracted my gym schedule so I am going to cancel my membership because of poor customer service that these new employees have I just never ever want to go back to that gym again.

I love this club. I come twice a week for the morning water aerobics class. Darcy is the current…read moreinstructor and she's great. The rest of the staff is helpful but not pushy like in other clubs. I have never tried the smoothie bar but it looks good. I hear the club will be moving to a 24 hour establishment. That will be interesting. I recently convinced a friend to join after giving her a 2 week pass on my membership. She liked the water class too.