My father was bitten by a spider, in the face and was swelling. His caregiver took him to Sunrise,…read morethe the first time at 4:30. One they arrived, they sat there for over 2 hours. Once they see the doc, it was 6:30 PM and the doc says he has Cellulitis, needs to have an IV treatment at a hospital and sends him away. They are open until 7. So, they go to the hospital, I arrive ther and the caregiver is relieved and we wait for another 3 hours...the doc writes a prescription for my dad. I ask what about the IV...why he was sent to the hospital? She said he did not have a fever and there was no need for anything other than the prescription, unless he develops a fever. I regaled the story given to us, and the ER doc said that was their standard MO. So....one bill, that has not yet arrived is for the urgent care facility, and another bill is for the emergency room visit...which was not really required....if the urgent care doc would have just taken the 15 minutes to look at my dad and write the prescription. You ought to be ashamed of the way you treat people. Fail.

My first and last experience with Sunrise Urgent Care. I…read morearrived at the Sunrise Urgent Care on Hugh Howell at ​6:16 PM. I researched their hours and ​found that they closed at 7:00 PM. Just before getting out of my vehicle all​ of the window lights went out and I went to the door and it was locked. I knocked on the door and an employee came to the door and stated "we are closed,​" ​and I said "your sign says you close at 7:00 PM and it also states that online. She informed me that they take our last patient at 6:15. As I stood there talking to her with a ​barely controllable wheezing cough in the cold and rain, she continued to keep me at bay outside. She asked me what's going on, I told her I thought I had a cold, but I haven't been able to shake it, I have a nagging, cough and I am often​ short of breath. As I stood outside in the cold and rain while she continued stood in the doorway, she stated that another urgent care facility was about a mile or two up the road and it closes at 8. She went inside and closed the door, leaving me outside and came back with an address. The other location turned out to be almost seven miles down the road. I live in Smoke Rise and the Urgent Care office she sent me to was almost 10 miles from my home with an hour wait. After being diagnosed with bronchitis, I then went to my Kroger pharmacy on Rockbridge Rd. and waited for my prescription. I did not get home until close to 9PM. I found the employee at Sunrise to be rude, not helpful and inconsiderate given that I was ill and seeking assistance. I will not refer or recommend them to anyone who is in need of medical attention.

I'm a fan of PICs. They are conveniently located around Georgia and part of the Emory network. I…read morehave no clue if they are independently owned but any time I've gone to one they've been able to link my account. As for this location itself. It looks like a typical PIC, it's clean, the front desk staff are usually friendly, and you pay your copay and move on. Parking is pretty good. They have designated reserved patient parking out front. Today, unfortunately I had to come because my son had an incident at school. The staff were friendly, wait time wasn't too bad. We were out within 1.5.

The PA, Laurel, at this facility is rude and unhelpful. I needed a prescription sent to my…read morepharmacy and she told me she is too busy to help me.

Miss Stacy was very helpful and professional. I was helped with great customer service and was…read moresatisfied.

The care I got was great, fast efficient and clean. Great experience overall mynew place to keep…read moremy health in order since I'm new to the area.the office was clean and I felt comfortable as soon as I walked in.i was treated for inflammation in my foot and was given the type of care that was personal and made me feel like the Dr cared.. thank you.

Disappointed Conversation with your receptionist yesterday around 4:30 PM Feb 24th 2026. I hope you…read morecan look into this individual. Over the call, this receptionist gaslit me for not knowing some terminologies and belittled me by asking how many years that I have been working that I don't even know the terminology. It is extremely unsettling and unprofessional. I was hurrying to find out what she was asking for by validating the spelling so I can correctly get back to her, but she was gaslighting me for not knowing it and Condescendingly accuse me of not knowing. This is not what a urgent care professional should behave. This is also extremely sad to see our urgent care system would hire anyone like that. I would like your supervisor to perform an investigation and provide me a response.

They sell your information to a company in India (at a call center the lady said) and say they are…read morewith SnapCare calling on behalf of Dr. Walker. They harass you with phone calls even when told to remove your information. They have called other family members who have been to this location. They now have all your information which we did not agree to have shared!!! Who knows who has the information now. So frustrating!!!!!!

They DON'T ANSWER THE PHONE. i was supposed to be prescribed some medication for pain and never got…read moreit. i don't have transportation so i tried calling for 2days straight and THEY DO NOT ANSWER. Also they're Wait is crazy long. i had an appointment and didn't get seen until 2hours later.

We needed a sports physicals so I booked a time for a Saturday morning and took both of my kids. I…read morejust loved this place! Everyone is so professional, and personable. The sports physical cost was reasonable and lower than other Minute Clinic locations. Making an appointment was easy. This will now be my go to Urgent Care when we have the need for one. SO glad I found them!

An outstanding family doctor. He always takes the time to listen to my concerns. His diagnosis is…read morethorough, and he focuses on long-term wellness rather than just rushing through the visit. If you don't like long wait time this place is the place to be. In and out. professional and efficient. Highly recommend him to anyone seeking a great primary care provider.

Horrible service, uncaring and over priveliged provider Dr. Ravi should retire. He is rude,…read moreunfeeling and ineffective. Save your time and money. Find somewhere else to go unles you like paying for abuse. Dr. Ravi is a poor example of a Physician. I would provide negative stars if it were possible. I hope he reads this so he knows he's failed as a basic human being. Congrates Dr. Ravi!!!