My father was bitten by a spider, in the face and was swelling. His caregiver took him to Sunrise, the the first time at 4:30. One they arrived, they sat there for over 2 hours. Once they see the doc, it was 6:30 PM and the doc says he has Cellulitis, needs to have an IV treatment at a hospital and sends him away. They are open until 7. So, they go to the hospital, I arrive ther and the caregiver is relieved and we wait for another 3 hours...the doc writes a prescription for my dad. I ask what about the IV...why he was sent to the hospital? She said he did not have a fever and there was no need for anything other than the prescription, unless he develops a fever. I regaled the story given to us, and the ER doc said that was their standard MO. So....one bill, that has not yet arrived is for the urgent care facility, and another bill is for the emergency room visit...which was not really required....if the urgent care doc would have just taken the 15 minutes to look at my dad and write the prescription. You ought to be ashamed of the way you treat people. Fail. read more

My first and last experience with Sunrise Urgent Care. I arrived at the Sunrise Urgent Care on Hugh Howell at ​6:16 PM. I researched their hours and ​found that they closed at 7:00 PM. Just before getting out of my vehicle all​ of the window lights went out and I went to the door and it was locked. I knocked on the door and an employee came to the door and stated "we are closed,​" ​and I said "your sign says you close at 7:00 PM and it also states that online. She informed me that they take our last patient at 6:15. As I stood there talking to her with a ​barely controllable wheezing cough in the cold and rain, she continued to keep me at bay outside. She asked me what's going on, I told her I thought I had a cold, but I haven't been able to shake it, I have a nagging, cough and I am often​ short of breath. As I stood outside in the cold and rain while she continued stood in the doorway, she stated that another urgent care facility was about a mile or two up the road and it closes at 8. She went inside and closed the door, leaving me outside and came back with an address. The other location turned out to be almost seven miles down the road. I live in Smoke Rise and the Urgent Care office she sent me to was almost 10 miles from my home with an hour wait. After being diagnosed with bronchitis, I then went to my Kroger pharmacy on Rockbridge Rd. and waited for my prescription. I did not get home until close to 9PM. I found the employee at Sunrise to be rude, not helpful and inconsiderate given that I was ill and seeking assistance. I will not refer or recommend them to anyone who is in need of medical attention. read more

If you have a cold, this might not be a bad option. I went with an ankle injury because they said that they had xray. The facility is nice and clean. The staff were pleasant and kind. At the end of the visit, after sending off my xray to some remote "radiology" service the Physician's Assistant brought in a very brief report that said i had a possible bone chip and needed to be referred to Orthopedic. I asked for my copy of the xray on disc to take to Emory Orthopedic. I was charged another $15 dollars or said copy. When I got to Emory, there was nothing on the disc at all. No xray! So of course I had to pay for another xray at Emory and It was probably good that I got a second opinion. The xray machine at Sunrise was, what I would call a Jr. xray machine when compared with the Emory machine. No comparison. The staff at Emory knew what they were doing. In contrast, the nice girl, also the receptionist, at Sunrise was reading instructions out of the xray manual while trying to figure out how to xray me. It was her second day doing xray. I asked. It is not her fault that she is not properly trained or experienced to conduct xrays. With proper training and experience, I have no doubt she could do a fine job. Shame on this center for claiming legit xray services and not making good on the claim. The Emory xray, read by an on site orthopedic radiologist, revealed that the bone chip diagnosed by the radiology service where Sunrise sent my "xray," was actually an old and previous injury and of no concern. I only had a bad sprain with ligament damage. To top it off, and this is the reason for my 1 Star review, I called several times and asked Sunrise to reverse the charge of $15 for the CD which they sold me that DID NOT Even Contain my xrays. They gave me the run around and said I needed to return and bring the CD back to get a refund. This is not worth my time and I am very disappointed by this lack of customer care and the money I wasted by going to Sunrise. read more

Context: I was very sick with a 102 fever and could barely move when I went in. I had chills so bad I was shaking. Pros: -The lady at the front desk was kind and helpful. -I was in and out relatively quickly Cons: -They made me prepay for everything. At first when she ran my card I though it was a bit odd but I got up and did it. The. In the middle of the visit she said I had to come swipe my card again to pay for the tests. This was pretty straining for my condition. -The doctor wasn't the best imo. He spent most of the time talking about stuff I knew I didn't have like std's and Zika. Then told me he didn't know what was going on and asked what I would like to be treated for. I told him what I thought it was and he gave me the medicine for that. It left me feeling very unsure about whether I was being treated properly. That's not a good feeling to be honest. I told him I had pain around my jaw and he didn't look at it at all. I went home and researched and it could likely be linked. I mean it might not be, but doesn't it make sense to ask as many questions as possible? All in all I'm not certain of anything and wasn't led to another opinion or Doctor. I'm just researching and hoping that I get better with antibiotics. read more

I brought my little girl in today for an ear infection and was quite impressed! There was no wait at all, well, aside from my filling out my paperwork, but this was at around 4:00 pm on a Tuesday afternoon. The front desk staff were friendly and efficient, and the doctor was the same way. My daughter and I felt at ease the whole time. The facilities were clean and well maintained. I definitely would recommend Sunshine Urgent Care! :D read more

I just checked Yelp looking for another urgent care facility close by that might have a 5 star rating. I guess you take what you can get when you work in Tucker. Currently sitting in the waiting room waiting for my son to get stitches on his finger from a box cutter accident. It seems odd to me to be asked if we "want" certain to things. The doctor even asked my son if he was able to look at the cut. I'm assuming the doctor and staff have all the necessary credentials. These folks have been super friendly and we haven't had to wait for very long at all. As long as the stitches aren't leather or anything else crazy transpires, the overall experience has been pretty good. read more

I went to this place based off of the Yelp reviews, and it also happened to be the closest urgent care to my workplace. With 4.5 stars I figured it can't be too bad. I was greeted by a very friendly receptionist and was the only person in the waiting room. All was good until I met with the doctor. No lie, this doctor maybe spent 1 minute total with me, and that is being generous. I came in with hives all over my body. He asked me to take my pants off so he could see the hives on my legs. I found that unprofessional, to just ask me to drop my pants in the middle of the room, no "Here's a robe, I'll be right back in when you're dressed" or anything! I felt like I was rushed through (which is silly, being the only person in the waiting room), felt like the doctor had terrible bedside manner, and didn't really ask me any questions to determine what was wrong. He also didn't check my heart beat/rate or lungs/breathing which I think is important when someone is experiencing an allergic reaction like hives. One thing I can say was this please was cheap ($5 co-pay with my insurance) and they were quick to call in a prescription. But I won't return, since I didn't really feel like I was cared for here. read more

The Dr here does not listen to the patient. I came in complaining of dizziness. After being told there was no fluid on my ears and that there was basically nothing wrong w/ me she wrote in the chart that I had a sinus infection and wrote me a prescription for antibiotics. I didn't fill these and immediately went somewhere else. The other place told me I had a vitamin D deficiency and that was the cause. Sunrise charged me $102 for something I wasn't even sick for and wouldn't budge when I contacted them to dispute it. Don't waste your time, money or co-pay read more

The only reason I give it a 2 star is because it's 5 miles from my home. Dr. Nwosu wasn't personable in the least. He walked into the room without an introduction (I found out his name from the business card I received afterwards), and was dressed very casually, as if he had just come from home, complete with socks and flops that athletes wear) and threw on the white coat as an after thought. He prescribed antibiotics and an over the counter medicine, similar to what I was already using. He left the room, came back in with three printed documents, passed them out to me, as if I was about to take a test, along with a magnet, business card and flyer. Oh...I actually heard him say "thank you" twice. NEVER AGAIN. read more

I just ATTEMPTED to be seen at sunrise urgent care in Tucker. This was my second time using this urgent care. I have Medicaid and once they pulled my file on this visit they realized how much Medicaid paid for my last visit and called the doctor to the front desk. He looked at the computer and told me that they don't usually see people for abdominal pain and that I should go to the emergency room. I explained that I have symptoms of a bladder infection and he said that he doesn't have the ability to test urine. REALLY? The simple dip test that you could now buy in Walgreens? You don't have that ability? Why are you even open? It's sad that you would lie about your professional ability to examine and treat a patient instead of just saying... I cannot take your insurance. read more

I went to urgent care because I cut my finger and 2 months later it was still swollen. The doctor ended up referring me to a hand surgeon and told me it was nothing he could do. I also asked him to check out my eczema and he told me I needed to see a dermatologist. A few days later I called him and ask for a refund for my co-pay because I felt he didn't treat me. The doctor was very rude and told me he should be paid for his time. Which I agree but I told him you will still get paid from my insurance company for seeing me. He was very arguementive and told me I need surgery on my hand. I ask how he determined that because he didn't fully examine my finger like he could have after that he told me he is running a business and that I paid him to get me in the right direction. I told him I disagree with that because I could have googled it to get me in the right direction and saved money. He cut me off and told me I am not getting my money back. However the nurse was very polite. I will not go back to this location because I feel the doctor was lazy and was very rude to me. If he would have actually looked at my eczema I would understand and would have not asked for the copay back, but for the simply fact that he kept wanting the refer me to other doctors I think is unacceptable. If that's the case why did you go to medical school? read more