I called & made a service request for a possible plugged pipe from my garbage disposal to the…read moredrain. Sure it was something I could have done myself before several different physical issues, but Shawn was more than happy to handle it. Shawn was right on schedule he stated, took care of it in about 15-20 mins. Value is in the eye of the beholder; I was perfectly fine with the cost since I'm 17 miles north of Lansing, & it was handled competently. Thanks Shawn!

Went out of his way to accommodate my time frame. Meticulous in solving the drain problem. Call…read moretook longer than usual but still gave me quoted price. Very satisfied.

I called to ask about sewer cleanout. I found they had someone in my area of the city and he said…read moreif I send my address, he'd come by and see what the problem was. He was here in a matter of minutes, helped me clear the way to the cleanout as I've been sick all year and it was a mess. It didn't take long and he had my main line open and I was able to run water again. I was very happy with the service, especially 3 days before Christmas and I still had baking to do. And the cost to have the work done was quite reasonable. I would definitely refer Drain Works to anyone I know. Thank you.

Drain Works is an exceptional service! We had an issue with our main line and they went ABOVE AND…read moreBEYOND to work with the city and other parties to get the issue resolved. When it turned out that it wasn't fixed by the city the first time, they came back out on a Sunday morning to snake the pipes again and were incredibly kind, informative, and just generally a good time. 10/10 would recommend them to anyone who needs any work done.

Awesome quick service. Needed a new water heater installed asap. Rocky got back to us right away…read moreand within a couple days he had our new one installed. Fast, professional, and reasonably priced. Highly recommend!

Rocky did an excellent job removing our old tub and replacing it with a shower. He is courteous and…read moredid excellent work. We had gotten estimates from several businesses and while they were not the lowest in price they were much more reasonable than many others. We highly recommend Plumbing Works and will use them for any future plumbing issues.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

I'm a landlord in Lansing. I hired them to replace a water heater and replace some outlets with…read moreGFI, as I had failed inspection. Whitney replaced the wrong outlets and forgot to pull permit for the water heater, causing me to fail re-inspection and incur fines. Once it became clear that I was asking them to fix a job they had already received money for, they became difficult to reach, repeatedly dropping my calls and not returning my messages for days. They refused to compensate me for the city's fine, refused to re-do the electrical work without charging again, and charged me again to pull the permit. They're never getting another cent of my business.

I had a problem with my sump pump the day before, it was making all sorts of grinding noises. When…read morewe went down to the basement, we saw that there was water and the sump pump really needed help, to be repaired or to be replaced. George, the serviceman, laid out all the options that I had and what would would be done for each and then I chose the one that I thought was the most appropriate for this problem. When he finished, everything looked great and the dehumidifier which was emptying into the sump pump was put back in place and worked correctly.

Do not use these people for anything ! Once upon a time they…read morewere a great business. now: They are sloppy, unprepared and do not do quality work. I waited many years to have my bathroom replumbed. Now my bathtub leaks water and my sink fixtures constantly comes loose. Negative any stars.

This is an outstanding service company. Their plumbing service guy, Aaron is especially…read moreoutstanding. He's pleasant, Smart, And a great problem solver. Two stories. When we purchased our home 20+ years ago we wanted a new grab bar in the shower. He knew exactly where to put it to be maximally useful. Second, we recently had some plumbing challenges related to a home dialysis unit needed to keep me healthy. This one was complex and he stayed with it until it was solved. This wonderful approach to service and problem solving is much appreciated and rare in today's world. Thank you Aaron and kudos to Meridian to have the good sense to keep this guy!

We have called them twice to bid on drain repairs that were somewhat complex but were--in the…read moreend--just repairs. Both times they tried to upsell us into expensive remodeling projects. We don't want to remodel. We want to fix our drain issues.