Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

Hello everyone, I'm a full time traveler in my 2019 Mercedes-Benz Sprinter. When I need maintenance…read moreit's usually a case of pick the closest dealership and most of the time it works out. Recently, disaster. Recalls had service departments flooded, and therefore months out for just a service. I just hit the phone book working my way outwards from my location. When I called Mercedes-Benz of Tri-Cities, I got a completely different response. "Yes, we can get you in for service!" They essentially have a specific workforce set aside for regularly scheduled maintenance, which allowed me to get into this small scale dealership with only one lift that can handle my rig the next day. On top of that Tyler Richter did everything he could to help me out. He even worked very hard for me to get a warranty issue fixed at their location. In my opinion Mercedes failed to fulfill their coverage promises on a mileage technicality when the failure happened well before the allotted mileage and was documented at another location. Instead of leaving me with a broken item or paying out of pocket, MB of Tri-Cities took care of me. Learn my lesson and get warranty issues fixed before the warranty runs out, they can't do that for everyone! It wasn't a particularly expensive fix for a Mercedes, but in my opinion what's a small loss in the name of potential lifetime brand loyalty? Put simply, MB of Tri-Cities was there for me when I needed them. They treated me like a local who would come back over and over again, and they saved me $ when it wasn't anywhere near their responsibility. Highly recommend this service department and in particular Tyler Richter. Thanks again! Zach and Winter.

Only reason for leaving a 2-star review is so that it would stand out against the other 1-star…read morereviews when people are viewing Google reviews, or else it would be a 1-star review. Not impressed and feel like Mercedes-Benz dealership has been a scam. I came in originally because I knew one of my air struts was going out or had a leak on the left side, which I expected was the front left. After doing a water spray test on all 4 sides, they said 1 out of the 4 had a leak (back right), which was the OEM model, and the other ones were aftermarket, which were doing "good," says the service department. $1,400 also discovered a leak from my power steering reservoir, another $2-300 part online (I could see where the problem was wasn't an issue, decided I could do that myself). I approved the one air strut fix also. While fixing that, they discovered another problem which was over $5,000 fix (power steering rack and pinion $6-800 part OEM, by the way, not counting labor). When I came to pick up my vehicle after the diagnostic, I noticed scratch marks on my vehicle and parts of my protective trim missing from my windows, guessing power washed too close or hand washed too hard, and when I discussed this, they told me someone would be in touch. I never received a phone call. I waited originally to see if I could put that part in myself but didn't have the time working 6 days a week, decided to let them go ahead with proceeding. After 4 days, I didn't hear anything back about the part coming in, so I gave a phone call in, and it seems like they haven't even ordered the part after 4-5 days, so I drop my vehicle off to get the repair and also ask about the damage on my vehicle and proceed to tell me that sometimes those things can happen with the protective trim parts but with no resolution to what they could do to make anything right. Now I got my vehicle back. A day later, I noticed my car running a little off but didn't think much of it because it's just been fixed, right ? Haven't been driving it around town much, just here and there to work, and then I notice it's getting worse and get out my car to find my car still leaning hard on the left side. I bring it back in less than a week being out of the service shop and find that the front left air strut is leaking, which is what I originally thought it would be, so they send me out another quote of over $ 5,500 to fix the remaining three so the issue doesn't happen again. Overall, I have not been getting what I thought would be top-line service taking it into the Mercedes dealership compared to other shops around town. I don't recommend anyone taking their vehicle into this dealership based on my experience now. After further review, I didn't have to replace my whole back right strut; it's a separate component and only needed to replace the bag. The only time you have to replace the bag and strut is when it's in the front of the vehicle. Real scam artists that are used to taking people's money. Don't ever take your vehicle into the Mercedes dealership in Tri-Cities, Washington, and still, after a month, no resolution to the damages that were done to my car. As a customer, it seems to me like they don't really care.

I like both Sterling's, Sterlings on the River and Sterlings on Queensgate. However, I enjoy…read moreSterlings on Queensgate much better. Their food and service is very good, the cooks do a great job. I have a veterans group that has breakfast there every other Thursday. The cook gets out 35-40 breakfasts and the waitresses know what everyone wants from memory. Brandi does an excellent job, she is very good and spends most of time keeping our coffee cups full. The staff is very courteous and efficient. Thank you Queensgate. Don Wicks Richland

Knowledgeable and honest with reasonable pricing. I had several services done at Meyers auto tech…read morewhich were very in depth. Courtesy car took me back to my house too!

If you need service done, please go elsewhere…read more They overcharge me on services, looking at my face an automatically amping up the cost. When my dad came in with me, they pretended that it was a miscalculation. I don't get why they see me as a young woman would think I don't know how much service usually cost. After being in the DC area for my work, getting an oil change only cost me $111 at the dealership, I come back and they charge me $280.

I honestly do not see how this place gets any more than three stars from the other reviews…read more I took my Audi in for service and after one day the skid plate fell down due to screws being left out! The service manger Dan Gonzales implied it was some other place's fault (really!?!?). They also said that I needed a new battery during the service. I had an 80 month battery that was installed one year ago. I stupidly told them to go ahead with it. The new battery cost $500! They didn't give me the old battery back until I asked them for it. I had it tested and is fine! Also, due to the way I was treated I will NEVER be doing business with them again. Buyer beware!

These guy are the best Had a problem with the hood of my…read more cr-v Honda even though they had a lot of work, they still made time to fix the hood on my CRV In no time 100% recommend thanks guys

It's been a while since I used these folks, but especially if you are a woman wanting honesty this…read moreis the shop for you. These guys are always friendly from beginning to end but their honesty is awesome.

Jordon is the Best. Zero stress. Best pricing on the west coast. Family business so easy doing…read morebusiness with them.

I've worked with Hector at Archibalds a couple of times now, and every experience has been nothing…read moreshort of excellent. He's consistently professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Whether it was my first purchase or this most recent one, Hector made the process smooth, transparent, and even enjoyable. He takes the time to understand what you're looking for, answers every question patiently, and always works hard to get you the best deal possible. If you're looking for someone at Archibalds you can truly trust and feel confident returning to, I highly recommend Hector. He's the kind of salesman who makes you want to come back again and again.

I was hesitant to go to the dealership when my car broke down. They often have a reputation for…read morebeing more expensive but I was so pleasantly surprised working with BMW. It was the making of a nightmare situation as more and more problems were revealed with my car but they were so great in working with me and keeping me updated. The best was that I was able to tell them my budget and they worked so hard to get my car up and running for the price I set. Having my car break down could have been devastating but the wonderful people at BMW made it bearable. I will definitely be going back.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

Bought a Hyundai here last year. It had several codes that had been erased but not fixed. They had…read morecut off the catalytic converter and welded a cheap generic Chinese/arabic quality in its place. If you live in a place with emission checks, this place will get you into big problems and possibly legales issues for tampering with emissions devices. DO NOT RECOMMEND.

Amazing service! From the beginning to the end every person there were super friendly, welcoming,…read moreand helpful the whole time. Answered every question and was trying to get me approved for a low rate. I recommend coming to them! Super nice and affordable cars, whole process is quick and they let you know everything about what you're signing. Left the car super clean for me and no problems at all! Drove 2 hours and it was super worth it! Even when far they accommodate to you and what works for you!