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    Archibald's

    4.7 (56 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

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    My new hybrid Lexus!
    Angela R.

    Just bought another car from Archibald's, the only place I would buy a car. Johnny was so helpful. They just make it so easy. Thank you, Johnny and Danny. Truly enjoying every mile, Archibald style!

    Daniel F.

    Pretty great experience dealing with the people here. I found a Jeep on AutoTrader, called up and Johnny answered the phone. Told him we'd be driving 5+ hours to get there and I needed to know if everything was legit with the Jeep. He went out to the lot took pictures and answered all of my questions that I had about the Jeep. We drove out and as our time got pushed back for arrival I let them know and they were cool the whole way. We finally got there and everyone was completely cool, no pressure at all. Everything that Johnny told me about the Jeep was true, and there was nothing wrong outside of what we had already discussed. Things went really smooth and paperwork happened fast. They even dealt with our little tangos causing havoc inside after being cooped up in the car for hours on end. Overall a great experience and definitely worth the 10+ hour round trip to get out new to us Jeep.

    Guys business card

    My husband and I went to look at a car at the dealership door, but they sold it. When we drove by, we saw a similar one at Archibald's and thought we would just go take a peek. Guy helped us out and we took a test drive. I highly recommend going to see Guy if you are in the market for a vehicle. He was very candid and made sure we were happy with our pick. He didn't try to sell us something we didn't need or couldn't afford. Between him and Bruce handling our financing and thanks to their great connections in the biz, they got us a GREAT package that got us what we need at what we know we can afford. I don't know anyone looking to buy, but when i do I'll send them their way.

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    2 days ago

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    21 days ago

    Jordon is the Best. Zero stress. Best pricing on the west coast. Family business so easy doing business with them.

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    11 months ago

    Wonderful experience. Honest business and they made car buying pleasant! Really! Guy Adams did right by us. Would highly recommend.

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    1 year ago

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    2 years ago

    We just got a car from there honestly they could of fill the vehicle up for you and detail it better before giving it to you

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    Page 1 of 2

    Ask the Community - Archibald's

    Review Highlights - Archibald's

    Bruce handled my financing and made me very comfortable and explained all the process in detail.

    Mentioned in 8 reviews

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    Alvarez Auto Sales - Kennewick - Kennewick Used Cars, Used Cars Tri Cities WA, Best Used Cars in Washington State

    Alvarez Auto Sales - Kennewick

    (22 reviews)

    Overall a bad taste! Found a great car that met our needs and everyone was really helpful while we…read morewere buying!! After that you are on your own! Car had some very minor damage to the rear tailgate spoiler. Manager was helpful in arranging the repair and ordered the part for us which we paid for upfront. The part was wrong and the body shop did an ok job dressing up the damage (without asking our permission), we had to pay for unauthorized repair work done by the body shop and we were left with the wrong part and told to sort it out yourself! We took it back to Chevy (McCurley) but they have a $100 restocking fee which we were charged. When I brought it up with the Manager at Alvarez all I got was abuse and the phone slammed down! (Interesting that someone else was having a similar response when we were looking at their cars!) Overall, if you want customer service go to McCurley, if you just want to buy a car from the lot and hope all is OK then Alvarez will work like any other backstreet car dealer. When McCurley heard how Alvarez treated us, they personally refunded us with the $100 out of their own pocket as good will (that's customer service!). I've bought 3 of my last 4 cars from McCurley (Mercedes/Mercedes/Honda) and I know who I will be buying from next time!!

    Friendly and knowledgeable sales staff are very helpful. The cars they have are beautiful and…read moreservice is great. Looking forward to buying my next car here '

    Leskovar Mitsubishi - Leskovar Suzuki 2920 W Clearwater Av, Kennewick WA

    Leskovar Mitsubishi

    (44 reviews)

    Larry was amazing. So helpful getting my daughter into the car she really wanted. Everyone there…read morewas super friendly.

    Long story, but worth the read--buyer beware…read more My experience with this dealership started off great...until the moment the sale was completed. Once I drove the Tesla off the lot, everything changed. Calls went unanswered, messages ignored, and any sense of customer service disappeared. I purchased an extended warranty and was clearly told it could be canceled within the first month for a full refund. When I tried to cancel, my salesperson said it wasn't his department and promised someone would contact me. No one ever did. I spent weeks chasing responses--calling, leaving messages, and getting passed between employees. When I finally reached someone in finance, I was told they needed the mileage and that the refund process could take up to 8 weeks. I provided everything immediately and waited. Eight weeks passed. No refund. From there, it became a pattern of avoidance. Calls were dodged, messages ignored, and I was repeatedly given new contacts who promised to "take care of it" but never followed through. I even asked to speak with the owner and was refused. After months of this, I was forced to resolve the issue myself through my loan company. It took nearly five months to finally get my refund--without a single follow-up, apology, or acknowledgment from the dealership. Because of this delay, I ended up paying around $400 in unnecessary interest on a $3,500 warranty that should have been canceled immediately. This was, without question, the worst customer service experience I've ever had. Once they have your money, don't expect support, communication, or accountability. I will never do business here again.

    Lithia Chrysler Jeep Dodge of Tri-Cities - Door filled with bondo cracking

    Lithia Chrysler Jeep Dodge of Tri-Cities

    (132 reviews)

    Needed a new car because of change in work circumstances so, at the recommendation of some family…read morefriends, I checked out some dealerships in the area. Normally don't write Yelp reviews for car dealerships, but making an exception because one of the car guys (Steven? Stephen?... sorry forgot his first name but Mr. Huang the Asian car salesmen) was exceptionally helpful. At the other locations, I felt intense but subtle pressure to walk away with a purchase as if it was a crime against humanity if I didn't buy something that day. Stephen acted completely differently and gave me honest and real advice. He made me realize I should keep my current car for a little bit and see if it meets my needs, and only then, should I consider purchasing a new one. I didn't buy a car that day from any dealerships, but if I needed to in the future, I'm definitely making Lithia my first (and likely final) stop.

    Open app Your location…read more Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities 7171 W Canal Dr, Kennewick, WA 99336 Dodge dealer Jon Lindman 516 points a day ago I took my Wrangler in for warranty service believing I had a coolant leak. The dealership replaced the radiator, with warranty covering a bill of more than $1,000, and returned the Jeep to me--only for the problem to return a few miles down the road. This happened three times. Each time, I brought it back, and each time I was assured the issue had been repaired. Unfortunately, the Jeep overheated on every occasion, although I was fortunate to shut it down quickly each time. On the fourth inspection, coolant was found in the oil, and I was told the engine would need to be replaced. The dealership spent more than two months attempting to get the repair covered under warranty, but those efforts were unsuccessful. They eventually reduced the estimated cost from approximately $12,000 to around $4,000, voluntarily absorbing part of the expense. At that point, I simply didn't have the money to proceed. The Jeep was never repaired and was ultimately repossessed. I'm documenting everything because I believe this situation deserves a closer look. I have records, paperwork, and text messages documenting the repairs, repeated visits, and conversations throughout this process. I'm now saving toward consulting an attorney to determine what options I may have. I've owned 11 Jeeps over the years, and this experience has completely changed my confidence in the brand. A customer shouldn't be financially devastated because a vehicle repeatedly comes back from service with the same problem unresolved. I hope Jeep and the dealership take situations like this seriously. This experience has destroyed my faith in a brand I supported for years.

    Toyota of Tri-Cities - At dealership purchasing a vehicle

    Toyota of Tri-Cities

    (83 reviews)

    ought a car and traded another with Tri Cities Toyota in early June. I worked with Drew Cargill. I…read moream not local to the Tri Cities, and was therefore forced to conduct the business over the phone before purchasing. I was and am still extremely impressed with the professionalism of this dealership. Drew worked with me from the beginning to make a fair offer on my trade and sell the new vehicle at a fair purchase price. He knew that I was driving several hours to meet and arranged to have all the paperwork ready at my arrival. There were no tricks, gimmicks, or surprises. They kept their word and honored all the agreements. Even the finance manager was understanding of my situation and made the process even easier. I have bought many cars over the years and recognize this is a top-notch operation. I will certainly return for my next purchase.

    This started 5 years ago. I went there to order the truck that I wanted, every package and color I…read moredesired, was told it might take 4 to 6 months I said fine. One week later they called to tell me my truck was in. Went there to find a truck they had got in, was NOT even close to what I wanted (told them green or gray) this was a basic white truck with ZERO options. Had to raise my voice at the salesman desk to get my $1000 back from the company. Go to Rodgers Toyota in Hermiston if you want to purchase. Been to Tri City dealership twice now trying to get service, seeing how I live here. Total failure both times, went this morning to get oil and tire rotation was told it would be 90 minutes or so if I wanted to wait, asked if I made appointment if would be shorter was told absolutely. Made appointment went back at time of appointment was told it would be 90 minutes at least due to the service department over booking. I will not be back to this business ever again. Complete waste of time.

    Archibald's - car_dealers - Updated August 2026

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