I made several attempts to contact the reservation person via voicemail but I never heard back. In…read morethe end, I just booked the hotel online. Thankfully, the person at the front desk was able to apply the group discount for my group.
On the day of check-in, I was not allowed to check in early. On a separate occasion, I asked to use their bathroom but was told that there was no bathroom on the main floor that I could use.
Front desk was pretty efficient and got me my room keys very quickly. The lobby was quite plush but because it had snowed, it seemed difficult for them to keep the lobby clean and dry. The elevator is slow and the stairs are a bit confusing. The furniture as you come off the elevator is a little sparse and seems out of place, as we had a writing desk and chair when a couch may have suited us better. The corridor seems a little warn. The walls were cement blocks that were painted over in a dull yellow. Our room looked like it hadn't been renovated in forever but it did have a fireplace, which we couldn't get working. There were no instructions either. The beds were not comfortable. There is no view. The outlets didn't want to hold your plugs but for one night, we would manage.
We did have a problem with our toilet because it couldn't stop filling the tank. When we called, we were advised that there was no maintenance person onsite on the weekends. So, we got moved to another room. We heard from others that one room leaked into the room below causing a flood.
The second room was a lot nicer, it had a king sized bed and a pull out couch. No improvement in comfort though. Television had limited amount of stations, nothing really for children. Still no view. Wing chairs had seat covers on them. The room also had a mini-fridge and a microwave and a 2 person whirlpool, which we didn't use. The bathroom was definitely bigger and much nicer. This room would probably be suited for a romantic weekend for two.
The breakfast room only had 3 tables, which wasn't a lot, so, I am not sure how they manage seating there. There is also a washroom on the main floor but it has a mop and a bucket in it.
The business centre looked like a nice table with a computer on it.
The breakfast was very continental, with toast, oatmeal, etc. So, don't expect a lot but it's enough to get you started.
For the most part, I felt that this hotel is run down but the owners were trying very hard to be hoteliers.