Picked up my coat tonight. There was crud on the front and caked on fuzz all over. Spots that I requested be cleaned are still there, as if nothing was done. Showed them my coat, they then, at first said they wouldn't keep the belt, then after I said that it was part of the whole reason I brought coat in for cleaning, they then charged extra. Belt is still filthy. Cool. Update: Lisa reached out to me and offered a credit in the account and apologized. I'm leaving the country for a little while but will take coat back for a second chance when we return and update further. Appreciate the prompt response. read more

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I brought my laundry here for wash dry and fold services. Upon return many of my items were missing. I tried to speak with someone and no one has returned my call or addresses the issue. read more

Stain wasn't cleaned or suit wasn't it wiped right off. It had to be ready for my father funeral. Stain still there and the stain was cleaned by funeral director wipe right off. read more

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Kinda pricey. I took my baseball jersey to get cleaned and was charged $12. I checked the jersey afterward and a few stains that were on it initially were removed. Quality seems to be good. They were also very quick and even sent me a text when it was ready for pickup. read more

We are in town for an event and needed our clothing steamed ASAP!! Our hotel told us about pilgrims dry cleaners after checking in we're off to get clothing done only to get their and they can't help cause their under renovation the lady told us to try other location on 85th I'm like lady I'm not a local need full address I get the address it's 15miles away and it's 5pm Drove to new location and told the young lady my situation and with out skipping a beat she said yes I'll have your items done and ready for your son's wedding tomorrow Beatriz your the best !!! You went above and beyond and we appreciate you. read more

This location is the corporate headquarters. I had stopped using Pilgrim about 6 months ago after my black cashmere coat came back covered in cat fur (I do not have a cat). Upon their driver's appeal, I gave Pilgrim another try this last month. I sent a couple of shirts and a suit. The shirts came back looking ok, nothing special and nothing wrong. However, my Black Suit came back to me more wrinkled than when it was sent in the coat and the pants. Additionally, there was hair all over the suit (again appearing to be cat) and there was some sort of substance on the left sleeve at and under the buttons. Some was on the pants as well. This unknown substance was not on the clothing when I brought it in. I pointed this issue out to the driver and he immediately saw it and brought the clothing back in assuring me that the situation would be corrected at no charge. I received back the suit again and this time, while appearing pressed, the jacket still had hair all over it and the same substance on the arm in the exact same spot - as if no cleaning were actually done. In addition, the pants were not cleaned as was evidenced by the tag on them that said "press only". To add insult to all of this, during this process Pilgrim billed my credit card $17.06 on 05/23/16, $8.53 on 05/31/2016 and suddenly I see a $32.58 charge going through today, 06/03/16! Clearly I was charged repeatedly for this and I am still left with a disgusting dirty suit with cat hair and some unknown substance on it. Needless to say strike two and strike three took place here. I called in to the company and spoke with whomever the woman was that answered the telephone. She offered no solution and said that there was nothing that she could do and simply wanted me to call someone else's voicemail. I reached out to the company and have heard nothing back (by phone AND by email). I would like to know what I can expect the company to do to correct all of this, but after three strikes I fear that this is simply what I can expect from company. I have literally never had this type of difficulty with a cleaning company. read more

I was in need of getting 30+ used special occasion/ prom dresses dry cleaned for a community event called "A Night to Remember Prom" (a prom held for teens and young adults with special needs). Pilgrim Dry Cleaners stepped up to the plate and offered to help in this undertaking. They provided prompt service (only a few days for turn around time) and the outcome of the dresses was stunning!! I had many beautiful young ladies shine even brighter on prom night, with the help of Pilgrim Dry Cleaners. Thank you for being active within the community you serve! read more

I will NOT be going back to PIlgrims in Brooklyn Park. They have idiot girls running the front and every time I call to pick up my items (3 items due back the 31st of October and not ready yet) they act like they dont know what I dropped off. They always take my number which is a waste since they never call me back. I need my winter coat and two other jackets for work and they are taking their sweet time. This time I called and the computers were down. I dont usually write reviews, but I will be taking my business out of Brooklyn Park, and back to the professionals downtown. read more

10/4/2014 BAD EXPERIENCE!! I altered the cuffs of some suit pants for my son, giving him a little more length because he's grown since the last time he wore the suit. We planned for him to wear the suit to Homecoming. I specifically requested the altered pants be pressed only. Went to pick the pants up day of Homecoming and found that the cuffs had been pressed back to their original length.VERY INCONVENIENT!!! Had to pull something together last minute for Homecoming, it was an unplanned expense and I was late for work that day. I requested a store credit for the inconvenience so I could give them another chance for my business. I was refunded what I was charged and that's it. I WILL NEVER DO BUSINESS THERE AGAIN!!! Update: 10/15/14 STILL NO REFUND. Called manager, he's refusing to give refund because he knows he's lost my business anyway. HOW UNPROFESSIONAL! read more

Pilgrim cleaners is a great local business. They do an excellent job dry cleaning and laundering my work clothes. They have an extremely friendly staff, and they are very accommodating should you need any thing done the same day. I would highly recommend this business to anyone, and will continue to be a customer of theirs. read more

Got what I needed for a fair price. Work uniform spot and clean. Wonderful job, but my phone number was in the computer wrong? Odd... But I guess I'm glad they had logos on them for easy identification. Second visit, two comforters. Longer wait, little more pricey. Phone number correct. Spot treatment and cleaning again and both looked better than before. read more