My 92 year old father was discharged from Pomona Valley Hospital so weak from an acute episode of…read moreCOPD and they were referring me to horrible, nightmarish places with very lead time to do visits. What I did see was awful. I was so worried and wondered how to go about getting my father in a convalescing environment that would be caring, a pleasant atmosphere and progressive. I called a friend in the Planned Giving Office at Pilgrim Place and she referred me to LeRoy Baker In Administration with the Health Center and he took it from there. Within an hour Mr Baker had a bed for Dad, approval work handled and ready to receive him. Mr. Baker was wonderful to work with. The entire staff was fantastic and dad returned to his assisted living location in Claremont stronger than before his COPD episode that just weakened him beyond belief. Their PT department is excellent .Thank you Pilgrim Place Health Center and your entire team of professionals.

I DO NOT recommend this acute or SNF. I made no less than 10 telephone calls to get information…read moreregarding transferring my Mother here after a 19 day hospital stay. I never talked to a live admissions representative. I left NUMEROUS messages on the voice mailboxes of Suzanne, Giselle & Katrina. No return phone call, what-so ever! This is unacceptable. What a job. You never have to return telephone calls. If this facility cannot return a phone call, I am suspect of what type of medical care they are giving to their patients. If you do have family there, and have issues, please call the LA County Ombudsman's office at (800) 334-9473. You can also contact the Medical Board of California www.mbc.ca.gov to file a complaint. Do better Pilgrims Place!

My wife & I were living peacefully in a senior living facility in Altadena before the devastating…read morefire in January, 2025. We had the good fortune to be evacuated to Claremont Manor. Claremont Manor is a special place which has the benefit of providing almost every kind of senior care & housing you could imagine. It is staffed by administrators who are friendly, caring and approachable. They and the auxiliary staff make our stay here happy and enjoyable. So much so that they made us feel more like friends than residents. The Manor offers great food, beautiful surroundings, interesting events, fun parties and outings to restaurants, shopping, museums& other places of interest near & far. In short, Claremont Manor is a wonderful place to live.

Claremont Manor is an exceptional place. Everyone is treated with dignity, respect, and kindness…read more I was so amazed when our friend was having difficulties and how quickly the staff and nurses responded in meeting his needs. His room is large and spacious with two giant picture windows in the living room and the bedroom. The surrounding gardens are filled with beautiful roses, lovely, green lawns and are well kept and maintained. Front office, food, services, and staff are most professional, helpful, and caring and go above and beyond expectations. From securing prescriptions from a local pharmacy to providing on-site nursing care, our friend is receiving exemplary care, understanding, patience, and skilled services along with exercise and educational classes, and transportation to local markets, downtown Claremont, and surrounding areas.

It's been 4 years since losing my mom to Alzheimer's. My mom was at Oak Park for just a little…read moreunder a year. In hindsight I'm glad that my family and I made the difficult decision to place her when we did and before she was in the later stages of ALZ. i will be eternally grateful to Oak Park Manor and their staff. It takes a special kind of person to do that for a living, day in and day out. The atmosphere at Oak Park is very much like a home setting making the transition easier for both the patient and the family members of the patient. Toward the end stages of the disease my mom was wearing other patients clothes, needed assistance with using the restroom which meant she sometimes soiled herself. She eventually stopped eating and speaking. Not because of anything Oak Park did or didnt do, it was due to the progression of the horrible disease eating away at her brain loosing the ability to function normally. One of the reasons that we selected Oak Park Manor it was listed on the dept of health website as an approved facility who accepts the assisted living waiver program. The program provides financial assistance to those who qualify. For more information, https://www.dhcs.ca.gov/services/ltc/Pages/AssistedLivingWaiver.aspx Before my mom was diagnosed with Alzheimer's I knew very little about the disease and it complexities let alone the morality rate. For more information on Alzheimer's and the 7 stages of it. https://www.alz.org/alzheimers-dementia/stages If there was anything that I learned from her experience was to share what I've learned with others who were up against making the decision to place their loved one in a facility like Oak Park. If I had to do it over again I would make the same decision.

If you really want your loved ones to pass away, this is a place to put them!! Caregivers leave the…read moreresidence in their feces for hours. That's how they end up getting bedsores and UTIs.!! Also, if they don't want to eat, they'll let them starve!! They ignore them when they need help and if they don't want to get in the shower, the rip off their clothes and force them to get in with cold water!! it stinks really bad in there. Caregivers are always on their phone.

So many care homes do not care about their residents. After much searching I was recommended this…read morehome for my brother-in-law. Debbie runs her business with so much love and care. It is beautiful and the clients are very well taken care of!

I am not a resident here and am writing my review from the perspective of a visitor…read more I have dear friends who live here and I must say how lovely it is to visit the community. The grounds are well kept and everyone from the landscapers, the cleaners, to the medical personnel walking to and from are always so pleasant. They, as well as other residents, always seem to take a moment and give a friendly hello. From what I hear, the services provided by the Gardens fit the desires of our friends who reside here. Another wonderful plus is that the Gardens is a pet friendly community! It is certainly one of the friendliest, loveliest, all-inclusive retirement communities I have visited and they truly deserve their top ratings.

It was wonderful! Utopian in some ways, depending on what you are seeking. Mostly well educated…read moreinhabitants who oversee the day to day operations by commitee are friendly, well informed and inclusive. Surroundings lush because of exotic gardens and meeting places under enormous trees but climate is hotter than I would have liked. Poor air quality the day I visited due to thick smog. The food was adequate but not inspired.

My mom moved here last month and it is a Godsend. Everyone has been so friendly and welcoming to…read moreher, and she has gone to several of the activities. She is making friends and is as active as she wants to be. She loves the food there. The rent is so affordable, especially given the meals. I would recommend this senior apartment to anyone without reservation.

This place is great for 55+. It's a small community and feels like a big family. The staff is…read morestellar and cares about the residents and each other. The property is well taken care of and they have a brand new work out room and back garden. Close to stores and shopping and the mall. They have a dining room where they cook amazing breakfasts and lunches. You get food access included in your rent! Upland is pretty and small town feeling. Definitely would recommend for someone who wants to live in a quiet community with lots of things to do and good people.

I must say for myself and any family having to make the tough decision to place your loved one in a…read morefacility because it became so overwhelming that it took a toll on your own physical and mental wellbeing then this is the place. I searched and visited many facilities prior to me choosing Mountain View Center. I visited them a couple times and was able to meet the Owner, Coordinators, the caretakers, the cook, all the helpers I just knew that they stood out far beyond any others I went to. First thing that stood out was how immaculate everything was and it smelled so fresh and clean. This was very important for me if my mom going to live here. They gave me a tour of facility and the living quarters where my mom would stay. She has her own bedroom whom she shares with a wonderful roommate. They were very careful about matching mom's roommate, so they carefully introduced my mom to a few ladies and we found the perfect one. My mom has been her for 3 years and she loves it. They even have a program where a bus picks up the residents that are able, to have fun filled days dancing, singing, doing crafts, then the bus brings them back. They are very involved with many onsite activities. They have lots of parties, holiday parties too, they bring in musicians/bands so they can dance and enjoy, bbqs, dress up..etc. I just had to share my experience with anyone looking for a place for mom or dad. Dementia again has impacted our family, my dear Auntie is suffering with this horrible disease now. I'm so grateful for Mountain View because I know my mom is, safe, well fed, well taken care of with bathing, clean clothes, clean room and bed. Thank you Mountain View

First and foremost I'd like to state that I was the former activities coordinator for this facility…read moreand loved my job ! I am not a disgruntled employee and won't be discredited by the owner of this facility. 1) This facility is an absolute death trap. You do not send your family member here to live and thrive you send them here to suffer andie. This facilities owner only cares about the financial bottom line and does not provide the care promised when you drop off your loved one 2) residents are routinely neglected and their personal hygiene is non existent ! They are not groomed daily, have their teeth brushed daily or bathed daily. Although they claim they are ! 3) the staff here has a true heart for the residents. They truly try to give the best care to them but when the owner and management does NOT provide the appropriate tools and necessities needed to provide the care expected even the best intentions fall short. 4) the building is old, dirty and unkempt. Mold, feces, bed bugs and trash riddles the floors of this facility. 5) the management and owner keep the truth from both authorities and families here. They give the run around for any question you might have of your loved ones and of any reports of negligence, abuse or violence in the facility. For further questions please refer to the police report files with the la county sheriffs department.