I have multiple issues with my eyesight and always ask a number of questions. Dr. Kaplan takes the…read moretime to provide a thorough answer to each question. Staff is courteous and detail oriented.

Dr Kaplan has an extremely busy practice, yet she takes the time and intensity with every visit…read more Sometimes the wait requires patience, yet I understand that her quality caring with every person can put her behind her scheduling.

My dog scratched my eye. Thankfully no major damage but they had me on the mend right away. They…read moretook me that day and did a great job!

I've had to wait more than 1 hour to bees seen. There are no apologies ever…read more It is nearly impossible to speak to a human. Hold times are more than 45 minutes. The rely on AI and it's not working. They ask you rely on their website and it doesn't always work. Going back to the website, this is an eye doctor clinic. Do they not understand that some of their clients are visually impaired and cannot navigate a website? You'd think they would do better. Stay far away from the office.

When I lived in Tucson AZ several years ago I went to Dr. Lewis for a few years before I moved to…read moreMaryland to be close to my family. I was sad to leave Dr Lewis because he was the best Dr., kindest, most thorough Dr. I had ever been to. I hated to leave his practice. Now living in Baltimore, having gone through 3 incompetent opthamalogist I finally found the "new" Dr. Lewis who I have found to be very much like Dr. Lewis in AZ. What a relief to find another competent Opthamalogist with the same attention to detail and a caring concern for my eye health. If Dr. Lewis happens to read this I want to thank him for his concern and care while I lived in Tucson, AZ. I have found that in Baltimore, excellent doctors are hard to find. Thank you Dr. Lewis. Joanne Larman

I can't say enough. I had an eye infection that only increased in severity throughout the day. I…read morewent to a different eye doctor who just prescribed me medication and a specialist who wouldn't have an opening until April. So I called this office; they took me in on an emergency appointment. My wait time was minimal. Dr. Lewis figured it out immediately. By the time I left the visit, I already had relief; but more so just gratitude that he was able to help me to get on the road to recovery.

Dr. McCarty is top notch!! She closed up my basal cell incision. It looked really good from day one…read moreand has only gotten better with time. She is truly a master worker and super sweet. All of my friends and family tell me how good it looks. I would definitely recommend her to anyone needing plastic surgery. The best!! The staff are all very nice and are always available for any questions or concerns along my journey. This picture is five days post-op. See what I mean?!?

We saw the office on Knight Drive near TMC. A few of the technicians were rude when my sister could…read morenot see the lights as quick as some people. After finally seeing the Doctor, they said they would call us to schedule surgery. After two weeks, I phoned to check on any progress. I was told they were working on it and I did not need to call back. That was over eight years ago. We are still waiting.

Dr. Zie is a superb optometrist. She took the time to listen to my concerns, did a thorough exam,…read moreand went into detail with me about my diagnosis and various treatment options. I feel so lucky to have found her! The staff is friendly, helpful, and courteous, making my visit here even more wonderful.

Dr Z treats every patient like family. She makes sure you are receiving the absolute best care…read more She's the best eye doctor for every stage of your life. Her equipment is state of the art and she has lots of glasses to choose from. Most insurances are accepted. I felt safe at my appointment. They have limited appointments, require masks and clean any glasses you try on. My whole family sees her. I highly recommend her.

The staff was super friendly. The Dr. is AMAZING with kids. My daughter felt comfortable and…read moreeveryone was super patient .

I went in for a routine eye exam and had a wonderful experience. The front desk staff were…read morewelcoming and friendly. Dr. Hickson was so kind and knowledgeable. I really appreciate her taking her time to answer my questions. I would definitely recommend seeing her!

Absolutely the poorest experience I've ever had at a medical office. Had to go twice for different…read moreappointments. Follow up months later looking to pay them in full. Paid them and then they still send bills months later. Can't say I'd ever recommend this office. Hard to reach, overall incompetent. There's better options.

This is a hard no…read more Prefacing here by saying this was an appointment requested by my optometrist (in Chandler) to establish baseline health of my retinas as I get older. I've had glasses since I was 4 and have seen plenty of ophthalmologists. Had I known what to expect here, I would have pursued his referral in Phoenix. From the jump this place is not patient focused. Long waits on hold for an appointment (where at first, they'll tell you to text for an appointment and when you do, if it's your first they'll tell you that you have to call), packed waiting rooms, impersonal treatment, hours to actually see a physician. Prior to my appointment I called and asked about counteracting drops for the dilation and was told they had them. When I arrived there on my own (as my husband was stuck in Chicago) I was told by the first assistant that no, they don't have them. Why not?? She didn't know but every. single. patient. in the building gets dilated, so why wouldn't they???? The assistants do both intake and diagnostic and there are so many patients that you're treated like garbage. One assistant tried to hold my head closer to the equipment for proper imaging and didn't let go until I asked her to. I'm not a four year old and she never asked me to move closer and she then started shouting what she wanted to do next. I asked her if she was used to shouting at people - she said yes. I understand that some patients here are potentially hard of hearing but there was absolutely no kindness in her approach as well as the others who were 'taking pictures' - which is how they refer to imaging. The only real kindness was from the male assistant who sat me in the exam room prior to the doctor arriving. He was apologetic about the number of people ("yeah, three doctors in today, it's busy", he says) I thanked him for his kindness and told him he'd been the only one to offer it. My appointment time was 2:30 and at 4:00 I was still waiting to see the doctor. Had I not already had eyes dilated, I would have walked out. At 4:15 the doctor arrived, asked a few questions, reviewed the imaging and examined my eyes. Told me my eyes were very healthy and that he'd send a report to my doctor. Two minutes max and he walked out the door right after saying no need to schedule a follow up appointment. If I had needed one I'd have gone elsewhere. Retina Associates is a slow and poorly managed assembly line not about making the patient feel comfortable or actually cared for in any meaningful way.