This establishment is very unprofessional. Lack timely appointment scheduling. Last straw was when I went for a sleep study scheduled for 8:15 PM and no one showed up. Two other people were waiting also. One person said that this was the second time this had happened to them. Phone calls produced someone telling us that someone was there. No one answered the bell so we all departed at 9PM. Suggest using another facility. read more

Doctor Puri was fantastic and so was the staff at both the Tucson and Green Valley facilities. Its takes a while to work through the insurance process, but they made everything extremely easy for me. They were friendly and answered my questions and faxed the notes quickly to my PCM and he was able to give me the referrals i needed without issue. Very pleases with the whole process minus waiting on my insurance to approve things. read more

Staff is rude and extremely unorganized. It is next to impossible to get someone on the phone. They were unable to send my lab orders in after asking twice in person, leaving a voice mail and then finally reaching someone on the phone. After that it still wasn't sent and I had to have them email it to me while I was on the phone to ensure I received it so I could do t heir job for them. I was not the only person with this problem as I witnessed several others while I was in the office complaining of this. You will wait in the waiting room for an average of 45minutes after your appointment time and then get maybe 7 minutes with the doctor. The doctor was not good at interpreting test results as there were discrepancies between what he said, and both my PCP and the Pulmonologist at TMC. The final icing on the cake was when they called and canceled my appointment on the weekend only by leaving one voice mail. I think went to the clinic expecting to see the doctor (who was in the building by the way) but sadly was turned away and I was forced to reschedule. All I can say is STAY AWAY from this office. read more

I had a very unfortunate and dangerous experience. I was scheduled for a sleep study Sunday night, July 7. I live on the far east side of Tucson, a good 45 min. drive from the study. I was told to be there by 8:15 (dark) and use the side door. Even though I made this appointment way over a month ago I never got any kind of written or phone confirmation. In my gut I was very suspicious. However, the recording and website both made it very clear that you would be charged $450 if you are a no-show.(Calls must be made 48 hrs. in advance.) No phone number is given if you need to cancel, however. Anyway, I reluctantly make the drive over an hour early so it would be light and less spooky around all the closed buildings. Arriving there I was relieved to see another woman waiting there. A little later a man arrived. He shared the same concerns I had - no phone call to confirm the appoinment. The three of us waited until 8:30. After repeatedly banging on the door it was clear no one was there! The lady there had just been dropped off, so she had no transportation. Also, she could not speak English! The situation for her was even more scary. I drove her to a safe place - a fast food restaurant nearby so she could be safely picked up by family. So, after the long wait in the dark the three of us left. I called the next day and all I got was excuses. The tech was in an accident. Later the story changed - he was sick. You mean there is only ONE tech??? If so, what kind of security is that! I went back and read all the reviews about this business, and I would never have gone there had I read them before hand! Someone needs to investigate this place! They denied that they threaten people with the $450, but it is on their recording and website. Needless to say, I cancelled my appointments for the future, and I am now back to square one! Their attitude was simply, "We could reschedule you." Be aware of what you're getting into if you go there! Btw, I am a cancer survivor, still taking treatment, and I'm 80 years old. Never seen anything like this! read more

This is the worst experience that we have ever had at a physicians office. They scheduled an appointment over 3 months out, on the very day that we were to go in they called and cancelled, said they were fighting with the insurance company (we discovered not to be true) Extremely incompetent staff!!!!! Wish there was a way to rate 0 stars. We have been out a LOT OF MONEY AND TIME, over 3 months and still nothing. Please, if you are thinking of going here, save yourself of all the frustration. We would not want anyone to go through this. read more

Dr Puri has been great but some of the staff, not so much. I drove an hour to my sleep study, only to find out that they over booked so I had to reschedule. I have one phone number and this office has contacted me on it multiple times. When they over booked on a Saturday night, I was told they called all day to let me know. That's a complete lie had the phone with me all day and there were no voice messages, plus the appt was made two weeks ago. That should have been plenty of time. If the staff can't count past 2, they should probably be looking for another job. If you read all of the reviews, you can see this isn't a first time occurrence. read more

I did a sleep study on Sep 3 and 4, 2019 for Noble Research. The 1st night I was startled awake by sounds of an animal scratching to get through the ceiling. I alerted the sleep technician-he put it in his report. Night 2 same thing happened-and he heard it. He relocated me to a different room, and informed me that he heard it in another room too-and the patient did not say anything-so he did nothing. I was startled awake several more times that 2nd night, but I was determined to do the study. 2 months later I was scheduled for the last part of the study and had not been updated on the animal situation. When I said I was going to cancel, they say it was "a safe animal removal" and sent me some photos. I cancelled due to risk of animals trying to get through the ceiling again. I do NOT recommend going here. read more

I had to jump through hoops for a referral just to have the honor of getting an appointment at Pima Lung and Sleep. I was ultimately granted 2 appointments - 1 for initial consultation and 2nd for follow up with the Doctor. Consultation went fine. Then on the day of my 2nd appointment I was told the Dr decided I did not have an appropriate referral and cancelled my appointment. I am unable to get anyone from this office to return my calls to rectify the situation. Finally, I receive a bill for services that I never received any information about. Beware this provider and seek out other reviews. There are many documented issues. read more

Very helpful doctor who is working through my many sleep issues. I am so grateful he is on time, and discusses all options with me. The preliminary forms are sent by email - thank goodness!! read more

The service at dr Puris office is something to be desired. The receptionist Rose is rude. When you go in you are required to fill out a questionnaire. It takes about 45 minutes to fill out. A lot of the questions are redundant. After being asked for the sixth time about alcohol consumption I wrote that this is asinine and a freaking waste of my time that I've already been asked and answered this. Because of that answer the doctor refused to see me because I swore at him by writing "freaking" on the questionnaire. After having a sleep study done I find out that I dint have to take it if they had my previous doctors records. Now we owe $700 for an unneeded study. read more

I would not recommend this office. I have tried for over a week to schedule an appt. Today I just gave up, after being on hold for over 20 minutes and at 5:00 (when they close) they disconnected me. So frustrating, they don't seem to know what they are doing. read more

I would highly discourage anyone with any respiratory issues from utililizing Dr.Puri's clinic for help.The staff is rude, and no matter how many times you call with problems resulting from the "professional staff's incompetence,phone calls are not returned and problem issues are NEVER resolved.It is very expensive to see Dr.Puri even with insurance coverage due to incorrect coding of lab tests and the poor documentation of medical necessity of tests or procedures that the patient is then billed for and the medical assistant,who is the poorest excuse of a medical professional I have ever dealt with,does not or is incapable of correcting the problem,and thus,the patient ends up with a great increase in out-of-pocket expense.Tests are done,but anything suggested by the doctor is not ordered without many more follow-up visits to re-review the need for what was already suggested as necessary.Seems like majority of his patients see him once and then move on to a doctor who CARES that the patient improves.Dr.Puri and his staff just simply do not care.Every process is a nightmare experience,so if he is recommended to you for consultation,please ask for a second recommendation.You will regret involvement in his clinic and his truly need to be replaced staff.Kathy B read more

I don't understand how this place survives. I have had many appointments over the time I have been a patient. Numerous times I will show up for testing or clinic visit with the doctor or his assistant who isn't a doctor by the way. The appointments have been cancelled or rescheduled. They never call and talk to you. At best you will get a call the day before your appointment reminding you that you have an appointment you never made. Also co-pays are collected for everything. You will always get a bill even if you know you have met your deductible. The office manager Katherine will come out and give you the run around about how you need to pay your bills. She is rude and on more than one occasion I have seen her yell, curse and be rude to her employees. I feel sorry for that place. After being a patient I had finally gotten great care from the lady who did testing. She was professional, kind, courteous and intelligent. Above all else she went above and beyond to help me. Well when I went a few months back my testing was done by someone else who had no clue to what he was doing. When I asked about previous lady he said she no longer worked there because she couldn't take the abuse any longer. I'm not surprised. The turnover is constant. I will not be a part of this organization any longer. The doctor is smart but I met him once and had the pleasure of meeting the fake doctor the rest of the time. Everything about this place was horrendous. My advice to the doctor is to see what others are doing to your good name. Your managers are ruining your reputation. I've also been advised by my insurance company to look for another provider. I have done that and I have been better taken care of at Catalina Chest. read more

Went with my Dad to his appointment this past Monday his appointment was at 10:45am we checked in at 10:20 didn't get called back until around 11:30 that was just back to the room he waited for over an hour to see the Dr. then the Dr hardly listened to our questions told my dad he refused to get a cpap machine until he talked to his heart dr and mentioned a dr that wasn't even his, when actually the last time my dad was in there he saw a different dr and that dr wanted him to do a second sleep study, then when we were done he said I will be right back we sat in the room for at least 15 minutes before a girl from the front desk came in and said she would be checking us out to please wait in the lobby until she was finished with the person she was helping, mind you when he saw the dr, the dr said he was going to give him a new inhaler prescription and a prescription for albuterol, and some inhaler samples, plus order a chest x-ray, when we finally did check out my dad had to ask about the samples and I had to ask about the prescriptions and xray, I was told they will be sent over to the places that evening, my dad is elderly and hard of hearing so I have to take time off of work to help and the treatment is horrible, the next day I called the pharmacy and place that does xrays and neither got any orders, the xray place told me they would call the dr office to get the order, so when I called 3 days later the xray place did get the order the day I called probably because they had to call and ask about it and the pharmacy hasn't gotten anything, so now I will call the dr office which is a pain to get ahold of, the one girl that was checking people in and out didn't seem to know what she was doing and no one really helped her, the lady that took the payment was rude but sure quick to ask for the money, will be calling his primary today to see about getting referred to someone else I would not recommend going to this place. read more

This office is joke! Rude and inconsiderate staff. It was cluster "&$#@" from the first appointment. I will skip the small stuff and get to the meat of my complaint. They had me go in for a chest x-ray. I did and did not hear from them for several weeks. One day someone called to say I needed to come in right away so they could talk about the test. I was very concerned about what was going on. They made an appointment the next day. I called a talked to my brother and told him I was concerned about what they found. He went with me to the appointment. I did not even see the doctor. I do not know who the guy was that I spoke to. He said that I had a small spot on my upper lung and they wanted me to have a CAT scan to look at the spot closer. They could have called an told me all of this and scheduled me for the CAT scan! I think they just wanted to bill me for another office visit. I went in and got the scan and that was many weeks ago and they still have not let me know what the results are! I made my sleep study appointment 10 or more weeks prior. I showed up at the designated time and date only to be told that I was not on the schedule! They said they had not heard back from my insurance company. Why were they not on top of all of this. Why did they not call me and tell me now to come in?! I think they a very incompetent and by reading all of the reviews I realize that my experience with Pima Lung and Sleep is not uncommon. They offered me a measly $25 gift card for my inconvenience. I had to drive an hour round trip and make arrangements for someone to check in on my animals. What a crock of crap. Either the doctor is not paying much attention to these reviews, or does not care, because nothing seems to have changed with this company. I recommend that you go elsewhere! read more

I really didn't even want to select a one star. This place is so slow checking you and calling you back. I'm taking my dad else where and would hope that if your reading this that you would consider another place too. The people that work here should at least be pilot and not rude. read more