BEWARE of this location of Pinch A Penny. We hired them to service our pool. They did not perform services they were hired to do. In fact, couldn't tell me the last time the salt cell was cleaned. My husband cancelled service the last week of May 2026. Since they bill in advance, we should not have been charged for June 2026. Which we were. I have called to speak with the owner/manager 3 times. He is never there and will not return my calls...or issue my credit. read more

I am surprised the location on the parkway in Cape Coral by the UPS store is still in business. I have dealt with unprofessional people in my life but the lackadaisical attitude of this employee just blew me away. I will keep this short. I use their liquid chlorine jug program and have never had any issues until the last trip. I routinely get 4 jugs refilled, store them in the garage. I got home, unloaded them onto the floor, later that night I was in the garage and smelled a "clean" smell. I didn't pay attention; my wife uses bleach on the whites when she washes. The next morning, I was back in the garage and as I started walking towards the jugs the smell got stronger. I looked down and saw that the jug had slowly leaked onto the floor. I took it and placed it on a concrete bench out by the pool. That jug was the first jug I started using, it also leaked onto the bench. Today, 7/9 I took only 3 jugs to get refilled. I had purposely written with marker, "hole in jug" to make sure I didn't get the same jug. The black-haired employee after I told him what transpired with the hole in the jug and wanting to exchange the defective jug with a "new" one, I would have to pay 10 dollars for a "new" jug. I explained the situation again and his was response was the same thing. I will NEVER use that business again, I should have looked at the reviews and gone elsewhere for my business. I just filled my 2 jugs, paid and walked away. As I was reading some of the comments the only replies Pinch A Penny sends are on reviews that are positive. I wonder why.... read more

The staff in this store are condescending and critical. They treat you like you're a stupid homeowner with a pool. I have extensive experience from having a pool my entire life. Periodically I use their free water testing service even though I test at home. They give me weird looks when they see the length of time between my documented tests and make a point of stating how long it's been. Ironically my water is usually spot-on. Just recently I had an issue with particulate in my water. I called another store on Cape Coral Parkway for advice. But I purchased the chemical at the location in this review and followed up with some questions on getting the flocculate out of my pool. I received no assistance other than being told I shouldn't be doing things I don't know about. Pretty ignorant, so I called the store on Cape Coral Parkway in Camelot Isles. SO HELPFUL!!! They spent time on the phone and walked me through some steps. So on this note I DO NOT RECOMMEND THE STORE ON PINE ISLAND RD and do suggest the one on Cape Coral Parkway. Your treatment as a customer will be reflected differently at each location Each store is independently owned. read more

All of it . Workers were pleasent informative and honest and hardworking. I will use them again and again

Took them on with my new construction pool, at first everything was fine, after time we noticed issues and called in a few times, dealt with owner Matt, very rude, arrogant and made it clear he was not happy dealing with his customers. He stated these customers are the reason of his problems! Really! That should have been my first clue. The end was when i had a issue with my salt machine that showed a error, i called in and told them of the issue i told them the salt machine wasn't working and it might be a warranty issue, i was told its fine add salt and the tech would come on regular service next week, i expressed the urgency 2 weeks later after the tech showed and simply said he had was unable to clear the error and i called Matt.. he got into a verbal confrontation over the phone saying i might be the issue of the condition of the pool, and being i only work 6 days a week and he worked 7 that i should have enough time to take care of my own pool, he then came over to see perhaps how I screwed the system up that he saw what i was saying all along, WARRANTY amazing he got it swapped in a day. Telling me how he knew against his better judgment to take our home and my mothers home on the route. This is a business owner who hates doing business with his customers, if you decide to spend money in this store your supporting a business owner who doesn't appreciate the word customer service and RESPECT FOR THE CUSTOMER. Warning to all. You have been warned I have been in customer service business for over 30 years, if i ran my business like Matt R. I would be out of business a long time ago. Shame on him for being allowed to abuse his customers for so long. read more

Rudest man behind the counter! My husband went into ask a question about our vacuum hose. Instead of taking the time to educate and gain a lifetime customer, the man behind the counter treated him with disrespect, belittling him. My husband was so shocked with how he was treated. Never in his life has he been treated with such distain in a retail establishment. I would hope this is not your usual customer service and I am one to give everyone grace, but I am not sure how you keep any customers with service like that. Thankful there was another pool company in same commercial strip - Leslie's- that had exactly what we needed and treated us like a valued customer. We will happily spend our money at Leslie's instead of Pinch A Penny. read more

people read the reviews!!!!! this is the worst pool company i have ever dealt with!!!! the owner is the most unprofessional rudest person i have ever dealt with in my life! look at the reviews any of them that are "good" is because they have not dealt with the owner!!! the owner needs to go out of business!!! cape coral residents if you want an honest company that knows how to maintain a pool and not be disrespected do not spend your money here! i have been a business owner for over 30 years and never would i ever dream of treating any of my customers in this manner! this "matt" guy has some serious issues! if you want to see if these reviews are accurate go in and ask for matt!!! you will leave there and say to yourself you will never be back! we had a brand new pool and now the bottom is stained and now another company that we hired is doing an amazing with our balancing our salt water pool! i dont know who this guy thinks he is but there are other companies out there that care about their customers and really want to do the right thing ! he told my husband since my husband only works 6 days a week and matt the owner works 7 days a week that maybe since we have more time we should clean our own pool !!!! he told my husband this over a warranty issue that he ignored us on for 2 weeks , and kept saying someone was coming out to fix and never did . finally he came after several phone calls for 2 weeks and our brand new pool now has some staining from not balancing the pool correctly and not have a working salt cell for almost 2 weeks!! the new company has worked very hard to correct all the issues we had and all is good!!! this isnt the only pool company people look around dont give your money to a person like him that has zero respect for anyone or anything ! (by the way his wife kerrie was always very kind to us! thank you kerrie ! unfortunately her husband matt is destroying her business! we will never be back ! read more

Everyone has a different experience and a different rating system. I went to the store this morning with a new pump issue (purchased online). The store manager/owner handled my issue most professionally. He was not a smiley faced kind of guy but he knew more than all the other pool stores in Cape Coral combined. I'm sure he has had his fill since the hurricane. I have had pools my whole life so I know a lot about pool "stuff". So it is refreshing to finally find someone in the Cape that actually knows what he is doing and more! read more

The staff is great everyone at Pinch a Penny P.I. Rd is very nice including the owner. They always have what you need there for your pool. Highly recommended. Kevin James read more

We've been here three times. This is where we get liquid solar cover for our pool. The people working the back counter are generally more welcoming and knowledgeable. The young girl that works at the check-out counter is evidentially happy to do no more than that. Stock for floats and pool toys was very low a few months ago but this visit we noticed a nice variety of items being offered. read more

They have been servicing my pool for last 4 years! I have been happy with my pool services weekly! I have bought a pool pump and been happy and pool vacuum. Knowledgeable and friendly. read more

Very friendly helpful staff. Fast service and they don't try to sell you unnecessary stuff

Very poor service. I would not recommend this store at all! Unprofessional, lazy, and rude. Skip this place and go to another pool store. There's actually one down the street. They are not seeing me ever again. read more

Very poor customer service. The manager?/billing worker Antoinette should be fired. She should not verbally attack and yell at a customer, over her incompetence. She is rude, unprofessional, and has provided incompetent services for over a week. She refuses to allow you to speak with the owner, or anyone above her. She needs customer service training, or to find another job. Have been a customer for over eight years. Definitely won't be back, as long as they allow her to continue to treat customers poorly. Read your reviews online! My money will be better spent somewhere else. read more

I had been very pleased with my service at this store until my most recent encounter. My salt cell was leaking so I made arrangements to have them check it. I waited six weeks before someone came. I was told I need a new cell and controller. That seemed reasonable. So Drew told me the estimated cost and wrote the ticket up for the next day. He told me that I would receive a $125 gift card for the store. Then I had to wait two more weeks to have it installed because the tech was taking some time off. I went in the store July 2nd because I received none of the paperwork (bill, warranty, invoice, etc.) The store was super busy at the time so Jessica told me she would give me a call later that day. No call. I went to the store on July 11th to inquire about the paperwork. Drew gave me a receipt since they had charged it to my credit card. I asked about warranty information and Drew told me that I didn't need to do that because my warranty was with them. Then, I asked about the gift card. Drew told me that Jessica would have to handle that but she was on her way out the door because it was her short day. He promised me that she would call me the next day. That was fine. It's now 3 days later and I have yet to receive any calls from them. Any communication about this has been initiated by me only when I went to the store. I would just like them to do what they say they are going to do. read more

Do not conduct any business with this company. The manager, Antoinette, is extremely rude and unprofessional. She screamed at me during a phone conversation and hung up on me. I just hired a new pool company and will never spend any money at Pinch a Penny again. This manger does not seem to care that I have spent a great deal of money over many years. I am taking my business elsewhere. read more

I purchased an expensive new pump from this store. They installed it. The installer Josh told me to buy one of their motor covers to protect the computer on top of the pump. I did. When I came home it didn't fit because he installed the pump to close to the wall. I wanted to protect the computer as he advised me. Why suggest to me, that I get a cover made for my pump, then you do not install it correctly for the cover to fit? I called and spoke to Jess about them coming back and correctly placing the pump and let her know they didn't bolt it down either. After over a month of being told 3 separate days Josh would be out to correct this problem, each time no one ever showed up. I called yet again about when someone would be at my house to fix this because I'm getting sick of staying home from work waiting on Josh to show up and I never get a call that he isn't coming. On that call I was told I would have to pay them another service call fee of $129 and this is after 3 phone calls with Jess who told me I didn't have to pay for another service call to move the pump or bolt it down. I called back on 7/30/2020 and requested Jess to have the Owner Matt call me. It is August 28, 2020 and I have not received a call from anyone much less the Owner. I will NEVER step foot in this store again. Nothing but problems and getting the run around. I can't believe this is how they treat long time customers who have purchased expensive pool equipment past and present and supplies over the years. Pathetic! read more

the worst pool store in SWFL! I've been to other Pinch A Penny stores and they're fine. The one on Pine Island Rd. in Cape Coral is the worst I have ever seen! The rudeness and ignorance of their staff is amazing! The owner is no better, which I guess explains the staff's attitude. read more

The tech arrived with an attitude. I asked him to meet me at the gate, I had to put dogs in the house. He was annoyed with the request; the previous tech was great, this guy...not so much. Then the owner called me the next day to yell at me for " you know what you did" ! Are you kidding me??? Didn't curse, didn't yell so no I don't know, but I'll never do and would never recommend anyone doing anything with these clowns again. Worst customer service ever. read more