Friendly staff, but an absolute customer service nightmare…read more I ordered an in-stock solar pool cover online, only to find out hours later via a phone call that the store had an inventory error and no stock. Instead of canceling it for me, the store told me to do it online. What followed was hours on the phone with customer service. First, I was promised a cancellation that never went through. When I called back, I was told it was "on hold" and couldn't be canceled. Another supervisor then claimed orders can never be canceled once placed. Finally, after a supervisor called the store directly, they managed to cancel it. The local staff are friendly, but the backend support is an absolute circus. Spending hours on the phone to cancel an order they couldn't even fill is unacceptable. I won't be back.

Manager has bad attitude and manners so I had to go to the North Cape Coral shop to Tammy to get my…read moresample evaluation.

Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu

Awesome job on the rebuild of my pool. Crew was on site daily…read more The follow up 28 day service was above and beyond I highly recommend them

All the pinch a Pennie's are good, the one down in the SW just off cape coral parkway near Chiquita…read moreis the best. As you walk in Publix, look left, enjoy

Purchased a BX vacuum years ago because it was the best price we found. They used to call it…read moreBarracuda. Have replaced tires several times but it works like a champ -still climbing walls & doing its job. Since then they are my weekly test store. I appreciate the help - especially after I had an issue & we worked on it til we got the right chemicals to fix. No complaints!

Ive been dealing with thiscompany for 5 years but went in recently for help on my salt system spent…read more$ 1,000.00 with nothing results . Tried to talk me into a pentair system i felt like they had no idea this was the manager

We recently put in a new pool. It was very well built; quick and efficient. Our project manager,…read moreJack, was top-notch. We highly recommend this company.

How this company got a good rating is beyond me. The owner, Brian Gleason, didn't show up to our…read moremeeting. He never followed up with a call to apologize or reschedule. WOW. It's important to engage in an interview process of your contractors. He showed his true colors right out of the gate Thank you Brian Gleason of Premier Pools and Spas at 6600 Collier Blvd sparing me the headaches I can only imagine how much trouble you'd be for me down the road

Ted's Pool Services is fantastic. Our pool is nearly 55 years old, and we had cracks in the walls…read morewith plant life growing inside -- Ted cleaned and sealed them, and cored two new jets with new PVC lines to the pump. He's been working on pools since he was a teenager and it shows; he explained everything as he went, never in a pushy sales way, just genuine knowledge. He also worked with us on cost in a way that felt honest, not gimmicky. His wife Sherry runs the office and is always friendly and helpful. If you have an older pool and want someone who truly knows what they're doing, this is your team.

Quality repairs and expert, honest advice Ted's pool repair…read moreprovides fair and responsive communication, quality repairs and expert assessment. When we first bought the house, we had the hot tub resurfaced and received a great job at a reasonable price. After Ian, we needed help and received a quick response and a great price. This time turned out to be a quick fix. No upsell or pressure just what is actually needed and peace of mind. I won't call anyone else.

Y'all I see the good reviews, but they're from over four years ago and I am telling you not to go…read morehere!!! I normally go to Pinch a Penny but Leslie's was closer to me at this time, and they seem to have slightly better prices so I gave them a try. Worst pool store experience I have had yet. There was an old gentleman there that was cranky, and slow, and didn't seem to care about what I personally wanted . I went in to get specific items and had them test My Water and all he did was try to sell me on several different things I know I didn't need. Plus, they didn't have the item that I actually needed . I left and went back to pinch a Penny and told them some of the information the guy had told me and they said that was completely wrong and that it should be illegal to give out bad information They have someone working at Pinch Penny that came from Leslie's and he vouched that they were only told to upsell, And had very little training . I will happily spend a little more money to have knowledgeable and friendly service .

Tammy Haessly is so positive, informative and professional!! She takes the time to manually test…read moreour pool water since the manager, Margaret Baker refuses to test it and won't calibrate the machine at the SW Cape Coral location. Ask for Tammy, she is outstanding! We even bought our salt water system from her when we moved here 3 years ago; she use to work at the SW Cape Coral location. Now we call to see where she is and drive extra to get her professional advice. Thanks Tammy!

LOVE IT!! We were one of the first customers to check out this new location in Punta Gorda,…read moreFlorida. Keith and Jennifer were very friendly and helped us select the perfect hot tub for us. Every other spa place we checked had a 6 month to a year or more wait time. We ordered the Dr. Wellness G-6 Tranquility Series 6 person spa and it was delivered to our home in 9 weeks from order date. We had it delivered to the store and Keith arranged the delivery to our home an hour and half away. The delivery persons completely unpacked and put in place, all we had to do was get the electrician to finish hooking it up. Besides being a great looking spa, the jets pressure are amazing. Even though it's just the two of us, this 6 person spa gives us plenty of room to spread out and enjoy the different jets. It has colored lights that give a nice ambience in the evening and bluetooth speakers that produce good sound. It's well made, easy to use and very comfortable, I love the lounger. I highly recommend.

We worked with Keith at Aqua Living Factory Outlet In Punta Garda. We ordered our spa and…read moreaccessories and were highly satisfied. The communication was excellent from the time of purchase to delivery and follow up needs. Keith was helpful, honest and a pleasure to work with. We love our new hot tub!

BEWARE of this location of Pinch A Penny. We hired them to service our pool. They did not perform…read moreservices they were hired to do. In fact, couldn't tell me the last time the salt cell was cleaned. My husband cancelled service the last week of May 2026. Since they bill in advance, we should not have been charged for June 2026. Which we were. I have called to speak with the owner/manager 3 times. He is never there and will not return my calls...or issue my credit.

I am surprised the location on the parkway in Cape Coral by the UPS store is still in business. I…read morehave dealt with unprofessional people in my life but the lackadaisical attitude of this employee just blew me away. I will keep this short. I use their liquid chlorine jug program and have never had any issues until the last trip. I routinely get 4 jugs refilled, store them in the garage. I got home, unloaded them onto the floor, later that night I was in the garage and smelled a "clean" smell. I didn't pay attention; my wife uses bleach on the whites when she washes. The next morning, I was back in the garage and as I started walking towards the jugs the smell got stronger. I looked down and saw that the jug had slowly leaked onto the floor. I took it and placed it on a concrete bench out by the pool. That jug was the first jug I started using, it also leaked onto the bench. Today, 7/9 I took only 3 jugs to get refilled. I had purposely written with marker, "hole in jug" to make sure I didn't get the same jug. The black-haired employee after I told him what transpired with the hole in the jug and wanting to exchange the defective jug with a "new" one, I would have to pay 10 dollars for a "new" jug. I explained the situation again and his was response was the same thing. I will NEVER use that business again, I should have looked at the reviews and gone elsewhere for my business. I just filled my 2 jugs, paid and walked away. As I was reading some of the comments the only replies Pinch A Penny sends are on reviews that are positive. I wonder why....

Stay away from Tropical Pools. We used this company for after storm cleaning. They overcharge and…read morethey do horrible job. Our drain cover in the pool was never secured after the cleaning. Tropical Pools are not willing to do anything about it. They just don't care.

We're providing the 2 stars only because the pool, once it was finally completed, is beautiful…read more However, getting it done was one of the worst experiences we've ever been through. Once the papers were signed in January 2022, things came to a screeching halt and the service was beyond awful. We physically went to their office multiple times to try to get responses to our inquiries since no one would get back to us. The timeline went from being completed in May, to August, and pushed out week by painful week. It was not fully completed until late February of 2023. The house was supposed to be a vacation rental but we couldn't rent it with the back yard torn up so we lost 7 months of rental income. Every step that had to be completed was a gut wrenching nightmare. We even followed up by chasing down some of the subs ourselves since we couldn't get answers from TP. They changed employees regularly so we'd have to start at zero with each new person. They also tore up part of the concrete sidewalk alongside the house and said they would fix it, but never did. The only upside was when Ian hit 9 months after we signed, there was only a concrete hole in the ground so there was nothing to get wrecked. Unless you have no expectations of a timeline or customer service, don't go there.