I'm writing this review to share my experience with Southern Leisure Pool & Spa in Arlington, TX --…read moreparticularly as it relates to the purchase and installation of a Bullfrog S150 swim spa. When I began shopping, I made it very clear that my top priority was availability -- I was only interested in models that were in stock and could be delivered quickly. The sales rep assured me that although the contract stated a 4-6 week delivery window, units were regularly arriving much sooner, and he strongly implied this would be the case for mine. Based on that expectation, I rushed to pour a concrete pad, paying a premium for quick turnaround from a contractor, just to be ready "in time." Looking back, I now feel that urgency was unfairly pushed on me. It ended up taking over six weeks, with an additional two-week delay after the unit arrived at their warehouse before installation. This delay caused issues with other scheduled landscaping work -- including potential damage to freshly installed sod -- all of which could've been avoided with better communication. Then came delivery day: the unit was dropped off only, with no hookup. I had to schedule an electrician separately, which I was aware of, but once power was connected, I discovered that the spa doesn't heat -- no temperature display, no heating, just a FLO warning. Bullfrog support directed me back to the store. When I contacted Southern Leisure, I was told, "The crews have already left for the weekend -- someone will call you Monday to schedule a service visit." So here I am, nearly two months after ordering, over $40,000 invested across the swim spa, slab, and electrical-- and I still don't have a working product. I even took off work for delivery day, expecting installation and setup -- now I'll need to take more time off for a future service call. To add insult to injury, when I filled the spa, it was immediately swarmed with thousands of tiny tan bugs, especially around the Bullfrog floating sanitizer. After researching, they appear to be springtails, possibly from inside the plumbing lines or water system -- not something you expect in a brand-new premium spa. Lastly, I reached out to the VP of Sales listed on Southern Leisure's website over two weeks ago about my experience. No one ever responded. At the time of writing, I still don't have a functional spa, and the service team hasn't yet contacted me. I'll update this review as things (hopefully) improve, but as it stands now, this has been the most frustrating and disappointing customer experience I've had on a large purchase. Use caution when working with this company -- especially if your timeline, communication, and product support expectations are high. I truly hope Southern Leisure sees this and makes meaningful changes to how they manage expectations and after-sale service.

We had a great experience purchasing our hot tub - namely Robert was excellent…read more Since the day we received our Bullfrog A8 Select - we have very much enjoyed the tub - but the lights have never worked properly. Waited for 3 weeks for a new control for the lights and it's since been installed - lights still do not work properly. All in all a good experience - if the issue is resolved and tub worked properly I would rate 5 stars.

I'm fairly new to the pool community and Becca was such a great help. She helped me with our pool…read moreproblems, walked me through everything and helped me understand the process! Made a difficult situation understandable! Thank you!

I have had great service at this location. They have helped me replace pump motor bearings, carry…read morethings out to the car, and perform testing on my water. At times they get busy and you do have to wait your turn, but when there are only 2 people working at a time this is understandable. I really wouldn't expect a pool store to staff more people especially when that would just increase the costs for the consumer.

I can't say enough about the Leslie's Pool on Cooper in Arlington. They stand by their products and…read morehonor the warrantees within the week they expire. Saves us a ton of money and keeps us as a returning customer. No hassles and quick turnaround. We started with them in August 2020 when we moved here. Never an unpleasant experience. Joe the manager helped us today and he was awesome!

This is my second review of this establishment. Once again, they have far exceeded my expectations…read more I dropped my Polaris pool vacuum off for repair about a week ago. I received an email a couple of days later that they had my parts on order. This morning, the technician called to let me know that they are not able to repair my pool vacuum but that they contacted Polaris on my behalf, and I can expect a new unit to be shipped to me within 7-10 days, at no cost to me. Exceptional customer service, in a timely manner. I really appreciate this business.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Once again McAndrew comes through. My hot tub was a mess after my daughter and friends used it…read morebefore they went back to college. I called McAndrew for a drain and clean. They were able to fit me in next day before a hard freeze is on the way. Fantastic job as always!

I want to say that this place gives you a TRUE meaning to customer service and a helpful local…read morebusiness. We highly recommend them as we didn't purchase a hot tub from them but we did used them to service our hot tub. From the first call, they were honest in what they can do to help us when our original hot tub place didn't care so I would say we will be sticking with them and they gave us great value for the cost of the services.

Jeremy at Pinch a Penny has been amazing! We've had some strange issues with our pool over the last…read morecouple of weeks and he has been so helpful and willing to do whatever he can to assist! His customer service is amazing!

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

Darin is a definite asset to this company! He was…read morecommunicative, caring & charismatic. He diagnosed the hot tub issues quickly, & fixed promptly. His optimistic attitude never wavered. And, he was working alongside an 110 heat index! Many thx for the great service!

Do not buy here had hot tub for a year and lid already needed to be replaced then told they can't…read moreeven order the lid .

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...