My wife and I had a new pool, with saltwater system, installed about 1 year ago. We started using…read morePinch a Penny in Apollo Beach, but I have never been a fan of the employees at this store. That said, we decided to travel a couple miles further thos past Sunday, and visit Leslie's on Big Bend and US Hwy 301. In short, I will just say that they were AMAZING! They were a bit busy, so they greated us, let us know they would be with is as soon as possible, so we looked around the store while waiting. Shortly there after, we were approached and greated by Lynn, and let me just say, she is AMAZING!!! We explained what we had going on with our pool, she made some recommendations and put together a short term plan in order to get things right with our pool. Her plan was presise, came from a position of knowledge and experience, and was not one made up of costly chemical after costly chemical! We got home, executed to 1st two steps of the plan, and in litteraly 3 hours time, we could see a signifigant difference in our pool!!! All said, Lynn is a ROCK STAR and truly represents the Leslie's brand in the absolute greatest light. Besides her knowledge, which was amazing, she has a certain something that is inherent and often can not be taught, CUSTOMER VISION!. Lynn has earned us as a new Customer and one that will be with Leslie's, for the long haul. And to Leslies "C" Suite personnel, Lynn should be made the Chief Training Officer for Corporate!

I walked in to get information about having a new heat pump installed, and the worker was rude…read morecondescending and told me I needed to look on the website although I was the only customer in the store

Tampa Bay Pools installed our pool using an obsolete Jandy chlorinator that was discontinued 10…read moreyears ago. After 6 months it stopped working. We have had difficulty with the Warranty Department since installation. I had them out 5-6 times to fix the auto leveler and auto filler. They always come when I wasn't there and said they could not find an issue. The last time they came I stayed home from work and showed them specifically. Turns out that both were clogged up. Now they are making us jump through hoops just to get the chlorinator repaired and again they don't believe me that its obsolete. When you get your quotes for installation make sure you require that they use the most current and modern components; have them spell it right out in the contract. Still waiting on the warranty department to come out... its been 2 weeks.

I would not recommend Tampa Bay Pools for pool installation, repairs or anything else…read more Tiles were left broken and rusting. TBP refuses to honor their own warranty for months and months. They never responded to a single telephone call or message. They play the blame game with their own subcontractors. I recommend finding a company that belongs to the Better Business Bureau.

We have been looking for a reliable and reasonable pool cleaning company to service our new salt…read morewater pool. Our neighbors referred us to Neptune Pool Cleaning after their great experience with them. I pulled the trigger and gave them a chance to service my pool....let's just say that we are very pleased and have since referred friends as well. If you are looking for highly experienced and trained professionals, look no further. Highly recommended!!

Excellent service responce.Very good value and reliable and on time. Would recommend.read more

Run from this company. They cost me about $1000 to fix their neglect of my pool…read more Starting in April 2024 I complained about calcium build up. It was never addressed and accelerated in April this year, with me constantly complaining it was ALL OVER the pool, email after email, until finally they advised they would address it mid September. I drained the pool some inches and refilled with soft water as they advised and they said they adjusted chemicals. With no communication for 2 weeks, i reached out and they said the calcium raised further and accused me of messing up their treatment (somehow) because I HAD to drain some water out of the pool again after rain and filled it an inch with SOFT water (that has no calcium)...derrrr that lowers calcium and I had no choice regardless, because it's like...Florida. Regardless, they offered no next steps. Maybe in over their head. When I canceled, they sent me a bill for $185 for "calcium remediation". We never discussed this charge; I'd never have agreed to pay for their neglect for over 1.5 years that is what caused the calcium to get everywhere and out of control. They said we discussed this charge "over the phone" -- eye roll. And reiterated that somehow I messed up their treatment that had yet to do anything. Now I'm paying A reputable company to get in the pool and actually hand treat the myriad of calcium spots littering the pool--step 1 that they didn't do. Oh and guess what's next? Probably draining the pool more and filling with soft water. Oh and here's a picture of the filter they "cleaned." The new pool company was like: they haven't cleaned this in ages. They also tested my tap water at 250 calcium and it was at 900 which means...Brighter Pools didn't know what they were doing with pool chemicals.

I would not use this company. for the first time in 11 years (10 of those years using Pinch a…read morePenny) my pool had 2.5 months of dark green algae under Brighter Pools service. They blamed me and the timing of my pump being on...(?). Cost me $500 for Sammie Porch Pools to fix (which they did. and Sammie is great.) Worse, Brighter Pools is not returning my correspondences.

Top notch!! Responded quickly to help find the leak in my pool and repaired right away. Highly…read morerecommend these guys!​

We are beyond happy with our pool and the entire experience from start to finish. Andy and Bill…read morewere absolutely amazing to work with--professional, knowledgeable, and truly caring every step of the way. They communicated clearly, showed up when they said they would, and made the whole process smooth and stress-free. The quality of the work speaks for itself, and we couldn't be more thrilled with the final result. If you're considering a pool, I can't recommend Andy and Bill enough. Thank you both for making our backyard dream a reality!

We purchased our home in February and wanted to take advantage of our lovely new pool and spa as…read morefast as we could! We spoke with several pool repair companies and when we met Dan we knew we'd found our pool professional! Dan was courteous and timely scheduling and coming out to assess our pool and heat pump. As first time pool owners, we had a lot of questions. Dan assessed and fixed a small air leak in one of our valves and took time to help us better understand the basics of our pool. Our heat pump needed a complete replacement. Pool-X-Perts was priced competitively and worked with us to integrate our pool automation system as well! It was a great experience, the heat pump went in without problem, and we couldn't be happier! Lastly, a short time after the heat pump was replaced, Dan followed up to make sure everything was still working well and we were satisfied with our install -- of course we were! If it wasn't obvious, we can't recommend Dan and Pool-X-Perts enough! If you need help with your pool, this is by far the right group to call!

Dan is the best! He is dependable, reliable and I have appreciated his work over the 8 years he…read morehas worked on my pool. You can rely on him for good advice

This company is a joke, they do not communicate with you at all! You have to call them over and…read moreover again, they say they are coming but then a big no show. They still haven't returned to clean the pavers so now we have a nice white dust covering the pavers - yes I tried cleaning with a gas pressure washer - did not come off. So value in my opinion is not worth it!

Apollo Pools rebuilt my pool and spa in 2018. They removed old pavers and installed new ones with…read moreperimeter drainage, refinished the pool surface, installed new heater, filter, pump, lights, ozone generator and rock fall. They also fixed some settling issues around the perimeter of the pool. The crew was excellent and Dominic kept me informed. The longest delay was waiting for the pavers. The only complaint I have is regarding their pool rescreening subcontractor they use. He wasn't very good as the screen often pulled out from the channel. Eventually after a number of visits the issue was fixed. My recommendation is to get someone else for the screening. Anyway, it is now 6 years later and everything is working well. I recommend Apollo pools. My job was a total makeover and they managed every aspect well. I have no complaints and would use them again.