Ordered a pump drive kit and it arrived the next day! Nothing like coming home from a cruise to…read morefind your pump dead and 90 degree heat. Thanks to the quick ship, my pump is running again. Thanks!

I purchased a replacement Dolphin pool cleaner motor unit from PoolZoom. The product page did not…read moredisclose that this was a used or remanufactured part. However, the item arrived with an "Exchange" sticker plastered right on the motor block. Worse, the remanufactured part was non-functional on arrival. The impeller fan runs continuously, but the drive motor fails to turn on. I independently verified my power supply with a multimeter at a constant, healthy 29V output, confirming the issue is entirely within their faulty "exchange" motor. When I contacted PoolZoom within 3 days of delivery to report the defect, their automated RMA system failed to recognize the order. When reaching out to customer support, they attempted to deny responsibility entirely, claiming all electrical defect claims must go through the manufacturer--knowing full well that Maytronics does not honor factory consumer warranties on loose, remanufactured parts sold by third parties. They would not issue a return label to resolve the issue, forcing me to file a formal dispute with my credit card company for receiving defective goods not as described. Avoid this seller if you expect transparency and functional parts.

Dream Pool Creations is an awesome company. From the initial quote to post-completion service, you…read morefeel like you are a part of their family. They keep you informed throughout the process and are VERY transparent about what is going on. They always notify you when workers are coming, and the owner personally shows up multiple times each week to ensure that the work meets his very high standards. The quality of the workmanship is remarkable, our pool is a very simple rectangle but looks like something you would see in a resort. They will not only build your pool, but you can also have them do your maintenance at a very reasonable price. There is no doubt that Dream Pool Creations takes pride in their work and I would not even think twice about referring them to friends and family. I am a disabled veteran, so I had some requirements to ensure that I can use the pool safely. The owner spent hours with me designing a pool that would fit my needs and make sure I would be safe in the pool as well, this personal touch to already stellar service is something you do not experience often these days. After this process, I was provided with 3-D mock-ups of what the pool would look like in my backyard, which was instrumental in finalizing the design. Work began promptly and the work site was so clean at completion, you would never have been able to tell a pool was just installed. High-pressure sales tactics are not used by this company, they provided me with a fair quote upfront. They will not call you a week later and tell you "If you agree now, we can take 10% off", or "I spoke with my manager and I was told if you sign now, we will give you a discount." Follow-ups were to ask if I had any questions and they were always respectful and never tried to guilt trip me or sway me to make an emotional purchase decision, it is obvious that Dream Pool Creations wants to establish a great vendor/customer relationship, not just sell you a pool.

From the owner: We are proud of our work and we will make your dream backyard a reality! read more

I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

Horrible service, horrible communications, couldnt get them to return a call to simply tell me how…read morethe tech determined my pump was broken. It was working when it was disconnected so just wanted to know if he tested it by some means to make that determination but was happy to charge me another 200 for another person to come out and take a look.

Poor service. Took a Polaris robotic cleaner in for repairs in mid December 2023. It's now end of…read moreJanuary 2024 and we still haven't received our cleaner. They blame the dealer for not sending parts. of course it's under warranty so no one is in a hurry to do anything.

We purchased a custom built deck and a spa from Paradise Decks & Spas, San Antonio, in 2022…read more We have been happy with the deck and spa both, until 2025 rolled around and our speakers stopped working, like a domino effect. Realizing they were out of warranty, we called Paradise's recommended serviceman at least 6 times and could not get him to return our calls. I called about 3-4 times to the sales rep in hopes he could light a fire under him to no avail. Giving up on the custormer service after the sale, I reached out to a local hot tub specialist. We learned that by replacing the speakers with the exact make/model we had before would mean purchasing 4 speakers that are advertised NOT to be waterproof! Maybe that was the problem all along. So, beware of the hot tub you purchase that won't have waterproof speakers AND don't count on get any follow up service from Paradise Spas in the future!

I know if I go into detail on the experience that I had, Jamie, the manager will become…read moreconfrontational , disrespectful, and again call me a liar. It took me weeks to get over the awful negative experience that I had with this company. I will just say that if you are an elderly person, a woman, a dog owner, dislike a smoker smoking in your face, insist on high quality work and not taking shortcuts just because they aren't seen, hold people accountable for their word, work and actions, and keeping all the tools and trash picked up... this is NOT the company for you. My sales person, Frederick, was awesome & because of him I selected Paradise to build my Timber Tech deck. He did keep his word and put Jamie to shame for calling me, the customer paying her $5000, a liar. I was so very disappointed in the lack of professionalism, the poor quality of work, the shortcuts taken, and poor knowledge of not only the city codes, but Timber Techs guidelines and codes. Save yourself nothing but grief and stay away. You will see the nasty disrespectful comments I'm sure Jamie will come back with after my post. Even her employees say the same thing, actually worse, about her. I was so excited to partner with them & thought it was going to be a fantastic experience. Shame on me for not reading all the bad reviews they had.

Pool Zoom San Antonio TX = Zero Customer Support. It has been over 30 days since our initial…read morerequest to resolve a new Nautilus Dolphin CC pool cleaner that was returned 3 weeks from the date of receipt due to poor performance. (Returned In like new condition). They have been non responsive to the request for support we initiated by us and documented. 2 additional e-mails sent on our behalf as follow up attempting reach a resolution have had zero response with exception to one reply advising they were very busy and would respond at a later date and time. These are all stall tactics and exemplify their total lack of any true customer support. The minimum credit amount required (50% of purchase price) was issued, leaving us being out $348.00 and with no pool cleaner) All of our communications re: this event were prompt, on clear, polite and at this stage apparently pointless. The Pool Cleaner manufacturer, Maytronics was as well e-mailed one week ago tomorrow and apart from acknowledging receipt of our e-mail have made nor sent any attempt to contact us or resolve the issues stated above.

Not good customer service. Received my part and it was missing 4 pieces. Sent three emails and no…read moreanswer. Finally got a hold of Hayward and they sent me the replacement pieces that should have been shipped with my part.

Our pool has never looked better! So happy we decided to have our pool serviced by these guys.read more

Very responsive, great customer service.Jason is very knowledgeable and great at troubleshooting…read moreall of your pool issues.