The store is much much different now that it's under different management (not sure if same owner?). When I used to come here I was always greeted by the same team of people and they became familiar and were always friendly, helpful, and honest. Now there's a different gentleman who manages this location and doesn't seem as on top of things. There are some younger employees there that seemingly have an unpleasant attitude (at least most of them) and that's if they speak to you. Have gotten inaccurate pool tests recently. Just doesn't seem like customer service and accuracy is a priority now. read more

We are having a pool party for my daughter's 16th birthday it's a Alice in Wonderland theme and we needed to clean out above ground pool so it's ready for her party which is coming up this Saturday. So with all that said first my wife and my daughter went to the Pinch-A-Penny Pool store to get what we needed to clean the pool which was some chlorine and the employees there were really awesome my daughter was looking @ some thermos cups they asked her which one she really liked and they gave it to her for free because it was her birthday. We brought back the chemicals and used them on the pool and for some reason something wasn't working because the pool wasn't turning the right color. My wife and I went back to the store with a water sample to se what was wrong and why the water wasn't cleaning right, so Parker tested the water told us what was wrong and recommended what we needed to get the pool ready for our daughter's birthday and he also gave us a discount on the chlorine that we bought. I really love when associates go above and beyond with their customer services, it means they are dedicated to their job and they want to give you the best service possible. I would really recommend this Pinch-A- Penny Pool store because they provide great customer service. read more

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Pinch-A-Penny (Store #084)   After pool service for more than a year, I regret ever trusting this store with my pool service. The unprofessional field technician consistently displayed the lack of basic knowledge pertaining to his craft. The field service team lacked training, technical ability, and general trouble-shooting skills which cost me time and money on a regular basis. The agreed upon weekly service items were never completed consistently, and the technician spent more time playing loud music in the Pinch-A-Penny vehicle in front of my home than he did servicing my pool.   The technician generally started the service at the pool by playing on his phone for 20-30 minutes and then proceeded to display rants with profanity if there was more pool vacuuming required than he felt was necessary. The tiles on the pool were never scrubbed, the pump basket was neglected for weeks, and at one point for almost a month, automatic pool cleaner was never checked. I had to bring the cleaner to the store for service after the technician advised me that the cleaner was functioning properly. The technician was unable to properly backflush my filter and as a result contaminated my pool with DE filter media. If/when the technician did empty any filters and/or baskets, he would drop the debris right beside my pool pump leaving it for me to clean-up.   When calling the store to discuss issues, there was always an excuse, absolutely zero ownership and/or accountability, no customer service skills in the areas of filed service. While discussing the expectations of quality field service with the technician, I was advised that he wasn't trained to perform basic trouble-shooting and that wasn't his job on more than a few occasions. Simple tasks such as valve manipulations and pump lid removal were a challenge for Pinch-A-Penny (Store #084) which required a follow-up on my part, costing me time, for a service I had already paid for.   Communication was disastrous, issues that required immediate attention were periodically noted on a door hanger, absolutely no sense of urgency from the technician or the field service team. Conflicting notes were communicated in the service emails weekly, for weeks the technician would state that the pool was perfect, only to receive another note stating the pool pump had been clogged for weeks. I discussed the obvious flaws in communication with the store staff only to receive more excuses and zero professional responsibility.   In closing, this was a hard lesson learned and I have permanently suspended all future services with Pinch-A-Penny (Store #084) due to their inability to perform the service they claimed they could perform. Absolutely zero quality, accountability, or responsibility, and this store was given every opportunity to make this a lasting relationship for years to come, but they lacked the ability and ambition for that to come into fruition. read more

I'm super surprised how low the stars are for this location! So, I've been recently trying to learn how to take care of my pool myself like a true DIYer and the team here has become my new go-to squad for all-things-pool! I had a green pool for weeks after my pool pump broke. I replaced my pool pump but received mediocre advice on getting the chemicals in check. I came into this location, they ran tests, and gave me a solid game-plan for my new Mission Blue Pool quest. Just after Day 1 of following their instructions, I was able to turn a green swamp into a blue pool! It's still Day 2 of the 4 day process and I've been taking photos to track my progress. Attached is Day 1 (pre- pinch-a-penny advice *note, it was like that for weeks). And Day 2 (morning after first day of treatment). I'm impressed with the results and am looking forward to swimming in it soon! read more

Pinch A Penny - Day 1 (pre-chemicals) - Hot Tub & Pool Near Me - Winter Springs, Florida

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If I could give no stars I would. We use chlorine tablets for our hot tub for over 1 year. It's a Coleman inflatable. We had visitors in town and didn't have time so decided to take a chance here. The tablets that were more expensive than the tablets was what the rep gave me. They did not work, in fact our hot tub is green. We used it once, brought back to either exchange or get our money back. All he did was try to sell us on 2 more products to use ON TOP of the tablets that do not work. It would have cost 80$ if we did this!?!! I know maintenance on our hot tub or anyone else we know does not cost this much. I get money is nice but swindling people out of money just makes you a deuche bag. Keep our money that you would not give us back for a product that doesn't work. We will go elsewhere like we did before. read more

They have been super helpful and all of my new pool owner questions. They came out when I had questions even when they were not originally my pool service company. Due to their friendly staff and quick response I have moved my pool services over to them. Came into the retail location multiple times and everyone was knowledgeable read more

The only reason I have come to pinch a penny has been to refill the chlorine jugs ... huh huh ... I said jugs. Ok, sorry. The store is clean and well kept. The staff is hit and miss. If I remember once I was left in sort of a limbo while one person went to refill the chlorine, while the other rang me up, but it didn't go as smoothly as that. There was some chaos, and it rubbed me the wrong way. However, the last few times I have been there, no major issues. And the nice thing is that they will roll out the jugs to your car so you don't have to lug them from store to car. The convenience of the store location cannot be beat! read more

Great service and they recommend what you need. This is the best store in the area and the service is top notch!

We received poor customer service from this location. Please make sure if you get any work done to your pool that you get the price quote in writing. They told us it would take one week to complete a pool job and it took a month. read more