6 years ago we bought a new hot tub from Hot Springs Spas. We've been very happy with it; no service calls, just routine maintenance by me. The cover eventually started to go. Ordered another one (Black Prodigy 14-22 Weatherproof). I had an appointment for Service to deliver, remove the old one, install the new. On that day, I unexpectedly couldn't be home. But the Hot Springs technicians did exactly what was required without me being here. Got the new cover installed and took away the old one. Surprised me when I got home. Great initiative, and I appreciate the effort. read more

This place is great so far! We recently had our second new hot tub installed by these folks after realizing that our first hot tub was not a 20 year tub and the issues were only going to increase. I'm tickled pink by how WONDERFUL it is! These folks have been in business here for over 40 years, you're getting quality here and their tubs last!! Ask for Malcomb, he's great and really knows his stuff! read more

So you're in the market for a hot tub, you've done your research, and have your budget. It's a pretty major purchase for most people and should be given quite a bit of thought. In your research you've probably found that the dealer you purchase your tub from is just as important, if not more important, than the tub itself. That's why I can wholeheartedly recommend going with spas etc. Not only are we completely enamored with our tub, but the service from the moment we first walked into the store until now, has been first rate. We waited around 6 months for delivery and now that we have our tub we sleep better every night and our general well-being is significantly better. We had a few minor hiccups after our delivery and Dan and Kevin were on it from top to bottom. I have never experienced better customer service from any company, especially post purchase. They not only stand behind their products at 100%, but also their word. I'll also mention the fact that they're significantly cheaper than their competitors. read more

To: Spas Etc - Casselberry 12/14/2021 I want to start this by saying this is not a 5-star review, there is not enough stars that can truly explain how satisfied I am and my appreciation for Spas Etc and HotSprings Hot Tubs. A little history: I purchased my fist HotSprings Hot tub from Spa's Etc in 2005 before the Christmas holiday and it was professionally delivered and installed the day before Christmas (what a wonderful present that was). Though the first 5 years Spas Etc service commitment NEVER let me down. The 5-year (bumper to bumper) warranty covered any issue that I encountered including a lightning strike that took out electronic panels thought my home. After 11 years of service, it was time to trade it in for a new model in 2016. Again, Spas Etc delivered professionally. set up and I could not have been happier. This beautiful tub was wonderful with the exception that it seemed to have a leak. True to their service commitments Spas Etc repeatedly come out to try to find and fix this issue. After a few years the Tub started to require being filled almost on a daily basis and it was determined that there was an internal issue with the tub itself. Unlike other companies and their "supposed" warranty, Spas Etc and HotSprings Spas replaced the entire Hot Tub with a brand new one continuing to live up to their commitment to their service agreements and the quality of their products. In summation, Spas Etc and HotSprings Spas have always gone above and beyond. I love that it's hot all the time and extremely cost effective. I love the fact if I do have a question Spas Etc is a phone call away. While a HotSprings Spa may cost a few pennies more those pennies are made up in dollars of savings over the years. I've been a customer for 15 years and will be for life. Feel free to call me for more information. A very satisfied customer. Thomas Amen Orange City, Fl 386.804.4657 read more

If you buy a hot tub it's probably fine, but if you buy a cover for $500 and discuss the mechanism of the old aftermarket one we had, and told the new one works great and much better. When the installer came, we were told the mechanism was extra. We called Dan the salesman and reminded him what he said to my husband and myself, he denied it and never said the mechanism was extra to buy and install. How is the cover $500 and no mechanism to work it? I'd never trust him again read more

Stacey has been awesome and very patient with me, my wife and 3 teenagers. We have finally picked out our dream SPA. My sister also purchased their spa from her and couldn't be happier. Such a wonder family owned and operated business. read more

We purchased a spa from here six years ago and I have to say it was a fantastic decision. We LOVE our spa and we LOVE the staff and support. Their service is absolutely wonderful even after the warranty period is over. They are honest, responsive, and will do whatever they can to help you enjoy your spa and keep repair and maintenance costs as low as possible. I can't say enough good things about them and would not hesitate to recommend them to anyone! read more

Best customer service! We are so happy with our spa and with the great service we received each step of the way. No high pressure sales, and they encourage you to bring your suits to try out the different spas. Stacy worked with us to find a spa that fit our needs rather than trying sells us the most expensive model. We are beyond thrilled with our purchase read more

Fantastic place to buy your next hot tub! No pressure and wonderful service. My husband hurt his back and we were able to get a hot tub, Dr recommended for his healing. He now has no pain and we love our hot tub time! read more

Stacey one of the owners was the most proficient professional I've worked with in a long time. Her crew that delivered was beyond efficient fast and professional. My installation was perfectly performed. I highly highly recommend this company for any of your hot tub needs. read more

I bought a Jacuzzi from this company Spas Etc ever since I bought it they giving me poor customer service they've never repaired anything other than an umbrella stand the umbrella I paid $500 for I end up having to throw that away in the steps to the jacuzzi in the first two years of buying it my jacuzzi top fell apart leads come in it the jacuzzi is made for the State of Florida exterior whether they say but I had the wood underneath it rot inside the panel is non treated wood that Rod when they ran and installed the electrical without a permit which is a violation of State of Florida that can pull electrical permit then they ran 3/4 inch conduit underneath the jacuzzi and put Trianon treated two-by-fours of Shams underneath the jacuzzi and they all rotted falling on top of the electrical conduit I had to jack it up and put pavers underneath it every time I call and complain about something and never come out and fix anything they sent a guy out one other time to look at the jacuzzi he broke the tubing going into the filtering system and they never came back out and installed it or fixed it properly and now it's out of warranty and now this is the excuse why they don't repair it but I've been complaining all the way back in 2013 and they never have done anything for me so I'm going to write the Better Business Bureau and Department of regulations just beware of this company because once they sell that Jacuzzi to you that's going to fall apart in the first couple years they're not going to do anything for you and they ripped me off on my jacuzzi I could have got the same jacuzzi another company for six grand and I paid $8,000 so they ripped me off 2000 dolllars read more

Great experience with this company (right off 17-92), from start to finish. We did a lot of research on hot tubs, and the Hot Springs brand stands out for quality--including water quality, so you are not inhaling chemicals when you are supposed to be relaxing. Spas Etc is the best place to get a Hot Springs spa. You can "wet-test' many different models, with no pressure at all. Spas Etc has been around a long time and is family-run; they know the easiest, no-hassle secrets of spa maintenance. Stacy (daughter of the owner) was the person who helped us buy our hot tub, and she was very sweet and helpful and very, very patient (we are slow deciders!). The prices were excellent, too. Finally, the installation crew was completely professional -- they arrived precisely when scheduled, carefully set the tub and filled it, explained and demonstrated how to do things (very simple, really), and gave me a cheat sheet for the few things I need to remember. Yea! Go for it, get yourself a hot tub at Spas Etc! read more