Title: Misled on Insurance Coverage & Forced into Financing - Avoid Pine Dental My insurance fully covered all procedures at Pine Dental, so I should have paid nothing out-of-pocket. Instead, staff claimed no coverage and pressured me into a $10,000 Alphaeon credit line. They demanded about $3000 upfront or no treatment. I felt coerced and signed up due to pain and urgency. The same happened for later visits. I asked multiple times for a clear benefits breakdown--they refused until my insurance company intervened and confirmed full coverage. The office received insurance payments yet also charged me via Alphaeon, causing double billing, unnecessary debt, and major stress. I'm not the only one they've done this to--I've seen similar complaints on here about misleading insurance info, improper billing, and pushing patients into third-party financing. I've requested refunds with no resolution and reported this to my insurance provider. The only way to get the money back appears to be legal action through breach of contract and fraudulent/wasteful activities by Pine Dental. Always verify coverage directly with your insurer and get written details before treatment or financing here. If they refuse transparency, choose another provider. If Pine Dental refunds the improper charges and resolves this, I'd update my review. Until then: Steer clear. read more

Eddy is my hygienist and I've been seeing him for over a year now, he makes my dentist anxiety completely disappear! He is such a great person to work with, he is super patient, understanding, and personable! He is great at having a casual conversation to distract you, and even remembers things we have talked about between sessions. I am the type of person that normally has full blown panic attacks going into the dentist, but now I feel relaxed getting treated here. I've always had a great experience with all of their staff members and even the dentists themselves are very friendly and super quick too! read more

All this company wants is money, you go in for one thing and you come out paying more money because, they always find something wrong with your teeth on every visit. They also have a big turnover of dentist. Not a good place to go. The front staff is not friendly at all, they all look miserable working for this company. read more

My wife and I have been patients at Pine Center Dental Group for several years and for the most part everything was fine. Most of their Dentists are good but it's the luck of the draw. All of their Hygienists are great. Here's why I will never go back. They did a crown that only lasted 13mos. When I did a impreession for a new crown I had to come back for a better impression of course the temp fell off and had to come back. When the new crown was finally ready the Dental assistant dropped the crown down my throat, then the "new"dentist" installed it with too much cement, he then tried to remove it but it was too late, he then proceeded to grind and grind because it sat too high. He said give it a few days it should feel better, after a few days it was still too high so they continued to grind away on the new crown and and apposed. My tooth hurt ever since. read more

I came in for a regular check up . They told me I have problems with my teeth and gums . I know I don't . I have a regular dentist I been seeing but now doesn't take my insurance. I was pushed very hard in getting the lazier gum procedure. My insurance doesn't cover that . The accountant there was so manipulating. She pushed me to open a care . I told her I don't want any cards She said she can check if I'd be approved and it's a soft hit on my credit report. I didn't want to but I kept getting pushed . I was approved but after they didn't tell me that they will do the procedure. I thought I was getting a cleaning . I did have a cavity and had an appointment set up . I cancel the appointment . I was so uncomfortable with them but the accountant at the desk called me and wanted me to keep my appointment . I told her I don't want to come back . She said I already charged . I got so angry . So on the card they open for me I got a $2,600 charge I had the procedure done without knowing . Thinking I'm it's just cleaning. I got the bill in the mail and have been trying to you dispute it . I can't because I sighed . I was tricked . I'm a quiet, calm & patient person but I went there and didn't care told the lady off . She had people sitting there in the waiting room . To calm me down she only took off $260 . I'm on such a strict budget . I told her this bill is going to cause me to be homeless . She didn't care and I asked for the owners number or email. She refused to give to me please anyone who sees my review be careful . This put me in depression. The card they had me open turned out to be a hard it on my report I asked her why did you say soft hit and she wouldn't answer my question . Most of the staff there are the worst I have ever seen . Disgusting very manipulating . My insurance even looked up previous complaints and there was a poor patient didn't know how it happy but charged $5,000 for procedure not knowing it was done read more

I was nervous to come here. My original dentist referred me here cause they weren't able to do a wisdom tooth extraction. But once I got here they made the process easier by giving me all the docs to fill out on my phone to send to them & then I was seen within 10-15 mins. I got an X-ray for my teeth then I waited about 5 mins to see Dr. Hussein. He told me I needed to get approval from a specialist to remove my wisdom teeth and told me to wait from 2-4 weeks. I am a bit anxious but the staff made it pretty easy to go through. We shall see what happens in 2-4 weeks!! So far I'm just nervous to get Surgery on my teeth!! read more

Pine Center Dental Group - General Dentistry Near Me - Chino Hills, California

To any one in the area, I suggest coming to Pine center Dental group. Eddy is my hygienist and that's my boy hands down love him to death . Every time I come I am greeted with comfort, compassion, and friendliness that does not compare! The staff Gina, Jennifer, and Claudia always treat me with respect and kindness. I truly enjoy and look forward to my visits every time. When you see those commercials and they are like this is my dental family that are talking about Pine! I truly want to thank everyone for keeping my mouth hygiene together and hope they you all stay blessed. read more

So I reported them to the ADA and they said there was some negligence but not GROSS negligence so if anyone else reports them, they will reopen my case. The tooth the doc worked on is concaved so every time I eat, food gets stuck around it so I have to pay for that to be redone, as well. My caution is to NOT sign anything electronically from them and make SURE everyone is clear about what is being done. They have cost me over $3,000. read more

Absolutely horrible receptionist service. They made me feel like I was not wanted at their establishment. Walked out looking for another dentist, this was suppose to be my first visit. Would not recommend read more

The doctors are always great. Good at explaining the results of your exam to you and very kind. I have had multiple rude encounters with reception and hygienists, however, that have made the experience not enjoyable. Receptionists are extremely snippy and demeaning if you try to ask (politely) any clarifying questions about what is covered by insurance or not. Two cleanings ago I had an issue where they told me at the time that my xrays were covered, but then got a bill for them a month later. Manager was apologetic on the phone saying they didn't catch that they weren't covered twice a year, only once a year per my plan, but sorry I would need to pay anyway cause "they were already taken." Although I wouldn't have agreed to have them taken if I knew they weren't covered. So remembering that experience, at this appointment when I was quoted $0 for xrays, I asked if they could please double check the timing with my insurance plan just to be sure. I got a very snippy response of "As I just said, they are covered" - points to the line on the paper where it says $0 by "xrays." I just nodded and let it go. The only charge was for Fluroide, I asked to please skip it this time as money is tight right now. The receptionist said "Well, you'll talk to the hygienist and if you STILL want to skip it, we won't charge you in the end." My experience with the hygienist then followed with her being rude about my declining it. At the end of the cleaning, I was walked back to reception to check out. Reception said "That'll be ___ (the price of the fluoride)". I said, "Oh, no. I didn't do the fluoride." She says "Oh, you didn't end up doing it? Well, I'll have to check with the hygienist that you truly didn't have it done" and proceeds to walk 3 feet past me to talk to my hygienist right behind me, then comes back behind the desk to say "please disregard the charge, lets schedule your next visit." This demeaning tone was consistent from reception and the hygienist throughout the visit. I should not be made to feel looked down upon if I am declining services not covered by insurance due to cost. It's a shame, my first few experiences here were good. I even referred a few friends because I truly appreciated my experiences with the doctors themselves. Now my experiences with the support staff have ruined my experience here. read more

It has been a long while and I hesitated to even write this, but I feel this needs to be said. My mom signed up with Pine Dental as they accepted her Medicare Insurance. Each time she went in for her dental hygiene appointment she was never in the chair more than 30 minutes. They never flossed her teeth at the end of her appointment and always insisted she HAD to allow them to use a special mouth wash at the end of her appointment that cost her about $78, in addition to her co-pay. I in all my years of having dental hygiene work done, I have never left the chair sooner than an hour, never left without being given a full flossing and never sold a swig of special mouthwash. My mother's co-pay was very low and it likely wasn't worth their time to see her, which is probably why they didn't do a complete cleaning and pushed their magical mouthwash every visit, which was three times a year. The last straw was when they claimed they spotted something suspicious on her tongue that was likely cancer and booked her to see their oral surgeon. Red flags were waving in my opinion. I took her to my dentist AND to her physician for a second opinion. Both told me there was nothing suspicious or anything to be concerned about. We never went back to this office. Again, this happened a few years ago, so perhaps Pine Dental is in better hands now. read more

My first exam by Dr Mana in February revealed 2 problems. One was a root canal that would require an implant ($5k) and the second was an onlay that would need to be redone due to a cavity ($1k). Its been 8 months and those "problems" were exaggerated. The root canal only need a redo root canal and post ($2k). The onlay tooth is just a "watch" by my new dentist ($0). This screams one of 2 things to me, either unethical or uneducated. read more

Receptionist is horrible. Very rude and unhelpful. I was in pain and had to wait to get in for my appointment and receptionist just turned me away saying I needed to call a different office AFTER they took me in and took x-rays never looking or asking for my referral. Told me I scheduled the appointment wrong instead of helping me after I waited almost two weeks for an appointment. Apparently they do root canals which is what I needed and they excepted my insurance but would not see me because I already had a general dentist. read more

The staff is amazing! Alma, the office Manager is great at managing the staff and office. Staff members make you feel comfortable and are welcoming. The Dentist is thorough and has a great attitude. I'm a satisfied customer! read more

This place will only perform procedures that will make them money.The no- copay procedures is not in their book.Some of the techs seems to not know what they are doing.Some of the dentist are poor at reading X-rays.Worst of some of their instruments are rusted.The staff is polite. read more

If I could give NO stars I would . This dental office is horrible ,it's dirty ,VERY unprofessional, the front desk staff talks crap about customers in Spanish thinking I don't know Spanish lol I should have walked out then this my 1st time there ,the lady cleaning my teeth was more worried about telling me a few times to post a good review for them ,I felt so uncomfortable .I'm still waiting on a refund from this place it's been over 2 weeks already... I wouldn't even want anyone else I know to go here I'm disgusted with the way they run this business it's about the MONEY NOT the customer . Bottom line customer service is not a priority. read more

WORST EXPERIENCE EVER I do not recommend this dental office horrible service please look elsewhere don't go here!!!!! WISH I COULD GIVE ZERO STARS. read more

I was referred to Pine Center dental because I needed to get a crown done but when I went in I was told that I had another option a less invasive option which made me ecstatic because I was fully prepared for the cost and procedure of getting a crown. Dr. Tabesh gave me the option of doing an onlay and throughout the procedure he was nice and made sure I was comfortable and that I was not in pain. Of course I was super nervous since I had not had this procedure done before, but Dr. Tabesh walked me through the whole thing. My tooth looks amazing almost as if I have not had any work done. It matches so well which was a worry of mine that there would be a noticeable difference. I highly recommend Dr. Tabesh if you are looking for a leas invasive option and I would 100% go back and get work done with him again! read more

This is ridiculous! I have a appointment at 1500 and we are told to wait OUTSIDE the building in the cold because their existing training ran overtime and into our appointment! The worst part is that they weren't apologetic at all when they told us to wait outside. Update: In spite of the initial annoyance, I found the overall service satisfactory. The staff was patient when going through the subsequent services and answering my questions. The dentist was kind, friendly and patient in answering questions. Guess this was a good place after all. read more

Today I went to the office for my treatment the doctor and the assistant manager and all their personal day been caring and the best and professional Dr. tabesh Who give me the treatments and fix my teeth he is one of the best Dentist and he is very caring and gentle. I really appreciate on his professional job and I'm very happy and recommend it to the friends and family to go to the office read more

This place sucks, I hate doing reviews and saying something about a business when I know they try their best. BUT this place? Please. The only nice person to talk to is the staff manager. Dont expect to get seen at the time of your appointment, which is highly unprofessional. Whether it's for dental surgery or for a quick check up or scan they always have an excuse for helping you way past your appointment time. Also, their staff isn't trained properly on given patient cost information. Had I not put my foot down they would have charged me for something that my secondary insurance covered. I would honestly suggest you call your healthcare insurance and find another provider in the area. read more

Execellent patient care, front desk staff was very friendly, check in was fast. Back office assistant/ X-ray tech was very caring. Hygienist was excellent ,very patient and caring, the doctor was also very caring and attentive to my needs. I highly recommend Pine Center Dental Group. read more

Dr. Azzari and the staff at Pine Dental are wonderful. I am one who has always avoided the dentist. Dr Azzari is so kind and attentive. I am not afraid of the dentist anymore! read more

Everyone is so kind here. I never felt taken advantage of or like just another patient. My dental hygienist took the time to explain things to me, and my dentist was very caring and efficient when she filled my cavities. Even the xray tech was so kind and thoughtful, and the front desk staff are as well. 10/10 read more

I just called and try to get my 83-year-old husband tooth polled explaining that his front tooth decay it's not infected and could they please remove it today because he's unable to chew and he's losing weight I offered to pay cash and the sound of what seem to be a lazy receptionist told me that they were booked without even trying to schedule us for an appointment, Or recommend another place I bet if the doctor knew that she was blocking his income he would not appreciate that especially when extraction takes less than 10 minutes read more

I have never been to a lot of dentist offices but this is by far the best one I have ever been too. I had some special circumstances and they went above and beyond to help me. They explain everything every step of the treatment. Such a treasure find. read more

Doctor Hassan is dentist king. Very skilled highly professional and at the same time a very kind and nice person. Also alma works there for 18 years. There must be a reason ? Indeed this the final place to get your dental solution read more

Pine Center Dental is amazing. All of the staff show great customer service. They were polite friendly and greeted me with a smile. I'm so happy I found this dental office. Thank you to everyone from the front desk to the hygienist!!! read more

Always a positive experience here. I feel well taken care of and know they have my best interest in mind with every procedure and recommendation. The dentist and hygienist know their stuff and are so professional but also have superb bed side manner. The office staff are always friendly and follow up when they say they will. I've been going here for about 7 years and look forward to continuing my relationship with Pine Center Dental. read more

They are very friendly and quick. No long waiting in the lobby for your appt. the dentist was very through, explained everything in detail and very conservative in her approach to a healthy mouth. I very much appreciated that and it instilled complete trust in my needed work. I highly recommend! read more

All about money.... This place is only about making money for the office. I go in for a teeth cleaning, no cavities and after 2 hours (and nothing done except xrays) they bring in the hard sell and quote me $1500 for deep cleaning and antibiotic (arrestin). The "laser cleaning" is of course not covered under Cigna and is "needed". Ok, how about you do it the old way and remove the non-covered treatment. Okay, so the quote goes from $1500 to $300. But now they want $65 a tooth for the medicine. Ok fine...not happy but fine. So I book the 2nd appointment. Sit down in the chair and the dentist says, well since you won't let us use the laser we'll have to use the antibiotic in like 12 more teeth, so we're back to $1000+. Or we can just do a partial job and you can deal with it later...okay so for $300 I get a half-done job, for $1000 I get to add the medicine (not really labor, just medicine) or I pay out of pocket for the laser which isn't covered. They is no way their material cost is close to what they are asking me to pay. And it's an hour or two of work and they want $1000+. It's a bait and switch, smoke and mirrors game here. It's all about making money for the office...that's the bottom line. read more

I'm not very happy with the staff. They contact me regarding an issue that doesn't have anything to do with me. it's regarding a different customer. How bad is that when you're communicating issues with the customer that has nothing to do with the situation at hand. They don't verify the situation before they jump to conclusions and make phone calls. Very unprofessional read more

I was assigned to this dental office by my insurance and was a little nervous after seeing the reviews. However, I had a great experience! Everyone was extremely nice and made sure I was comfortable throughout my appointment. I went in for just a check up and felt that the dentist was very thorough when completing the exam. He provided information on a few available services they offer but did not push them at all. Overall, very happy to have found a great dental office that is close to where I live. I have already recommended this place to a few people. read more

My daughter was scheduled for a 10:00am appointment. Patients that came in after us were seen before us. After waiting 45 mins I asked the receptionist I would need to reschedule as it's been over 45 mins and no one has called us in. The receptionist said they were running behind and someone should have told us it would be a longer wait. We will not be returning to this office. This was a waste of our time. read more

If i could give no stars i would , they are very unprofessional and the receptionist are very rude, I'm writing to this to save you the headache and avoid catastrophe. I paid with a credit card and still have not received my refund. I have to dispute this with the credit card company now because of their carelessness because they have no integrity. I have to say this has been a horrible experience for me and my family. read more

If I could give no stars I would. DO NOT GO HERE! They lie to you and try to upsell you for things you DON'T need! I came here just over a month ago and knew going into it, I have very good insurance and shouldn't have to pay for anything out of pocket. Having my braces off recently, I knew my first cleaning wouldn't be pretty. I was prepared by my Ortho of that and they just told me to give it some time. This place recommended some medicine they stuff into the gums and lasts 21 days, some irrigation and fluoride. They came back with the RX paper and a total over $500!!!. I said none of that is covered? They said no and I knew something felt weird as my benefits plan showed $0 for everything. They made me feel very pressured into getting the treatments and that if I didn't, telling me it could just get worse and lead to things that cost more to treat. Long story short, I went ahead with the treatments and called my insurance when I left. I found out EVERYTHING would have been covered if they had done a deep cleaning or the root scaling first! Well, clearly as this was my first visit, that didn't/couldn't happen. I felt lied to, extremely pressured and that they're just out to get $$ from patients. I am in fact owed $ for the fluoride and am awaiting that. The lady who handles the money, is rude and talks to you like you're stupid. I went back and forth numerous times and it wasn't pretty. I had to get my insurance peeps to call them to explain things as I wasn't being listened to at all. I will not be returning. EVER. At the end of the appt, they wanted me to schedule appts every 3 months for cleanings, but I know you only get 2/year covered so NO THANKS! I now go to a different dentist and told them everything that had happened. They were so surprised they recommended such treatments on day 1 and said they would have explained how it's not covered by insurance unless x y and z were done first. AND they wouldn't even do those things on day 1, especially for someone who recently had braces removed! Also, my current dentist says I don't have any signs of periodontal so appts that often are not needed. I'm telling you guys all of this so nobody makes the same mistakes I made. read more

Having been given the run around to get my four wisdom teeth removed. Many dentists overlooked our insurance and wanted out of pocket exaggerated fees! Many shared horrific experiences with the procedure and discouraging facts that alarmed us. One phone call to Alma at Pina Center Dental resolved it all! With her extensive insurance coverage knowledge and calming demeanor, we were scheduled for extractions and got the general anesthesia all for not a single fee. Everything seemed to be covered by our insurance and the outcome and treatment at their office was outstanding. We recommend the surgeon and his staff as they did magnificent job in a timely manner and not to mention the recovery was instant, painless and if we had to we would do it all over again. Thanks to everyone that gave us this amazing treatment, please don't look further If you have a similar case. I give the thumbs up to Pine Center Dental, it's doctors and it's staff read more

I realized I've forgotten to write an update. So after being furious with my visit in 2009, I went to another dentist who was recommended by a friend. (I refuse to go to another dentist without any recommendations) The second opinion went extremely well; they took a whole new set of X-rays because I wasn't able to obtain them from Pine Center Dental Group without paying extra $25. No special $75 dollar irrigation needed, nor any new cavities needed. They did mention that I can replace my old cavities if I like, but can be done over time and is not emergent. Insurance also covered me 100%, including the porcelain re-filling that I recently decided to go ahead and change out. At the second opinion visit, they debrided my usual coffee stains and sent me off. Boy was I glad I walked out of Pine Center Dental Group; saved me 900 buckaroos and that's many more new restaurants I can go to and write more yelp reviews for! read more

Long story short: I'm glad I stopped going here. I had been going to Pine Center Dental Group for about 8 years before I switched dentists. When I was a kid, I never had any cavities. When we moved to Chino Hills and started going to Pine Center Dental, all of a sudden I had multiple cavities every time I came in for a visit. To be fair, I also got braces around the time I started coming here, so it's entirely possible that the braces were the reason for all the cavities. However, I always felt weird about it, and no one would ever explain what work I needed. I was always ushered out to the front lobby, and the receptionist would make another appointment for me. The only time I was given explanations were when I needed to see a specialist for a root canal (their specialist is lovely, by the way. I wish I could remember her name). Every time I'm there, I wait at least 15 minutes in the waiting room past my appointment time before I'm called in. And it's another 20 minutes before anyone comes to take X-rays or start prepping me for work. Dr. Hossein doesn't have much of a bedside manner in my opinion. He's very gruff and blunt, and rough with my mouth. I always went away with sores on the corners of my mouth and chapped lips. The last time I was there, I was told I needed a root canal, which I'd had done before. But all of a sudden there was a special form I needed to sign. I was told I should have signed it before every root canal, but I'd never seen this form before. I asked some questions about how much I had left in dental benefits, and I was told, "You have enough to cover the procedure." I walked out that day and found a new dentist, and was so glad that I did. read more

beware the scam!!! had cavities, refused to do a cleaning, cavaties were filled at break neck speed and in under a year fell out causing $1000s of dollars in root canals. owner is a root canal specialist, i watched him take the tray from a patient that had just left and reuse the instruments on me, open my painful tooth which was where the filling had come out and cause root canal, then say... oh i can't and won't do it i'm not a specialist. your card says specialist, beware they tell you you have tons of fillings, don't do them correctly and then they fall out costing you root canals in the $1000s read more