UPS is a better option for us as far as pricing goes. USPS prices are absurd. We love the friendly…read moresmiles and the owners are always so kind. I've used them for Amazon returns, mailing packages to our college kid, and printing needs. My only NEGATIVE is that I once used their service to drop off a small USPS package (they have a drop box that's picked up daily). This package was a $40 baseball card my husband sold. Needless to say, the card never made it out of that UPS store. So, either a UPS employee took it or USPS stole it during pickup. We have not dropped off a card there since. All other services are good.

The Chino UPS Store: Excellent Service, Zero Excuses…read more I just used this Chino location for notarization--a first for me, but my sister left a glowing review for it. Thankfully, the praise wasn't a one-off. This store is genuinely great, and its competence starkly contrasts with my previous, unpleasant experience at the Monrovia UPS Store. It's a night-and-day difference, confirming that poor service isn't mandatory; it's a choice. The staff here set a high, frankly controversial standard for a routine service. Kalpit handled the notarization with professional focus and genuine kindness, ensuring the process felt human, not bureaucratic. James made me feel welcome immediately. Crucially, they both made the entire experience fun. This location proves that necessary, mundane tasks don't have to be dreadful. If Kalpit and James can provide service this respectful, efficient, and enjoyable, why are we accepting less from other stores? Highly recommended.

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

Unfortunately Kim the store manager will not release packages to you unless you pay more money to…read moreopen up a official mail box with them. It's his story policy and not official ups policy. If you don't comply he will send the package back to the shipper and leave you stranded. He also will not accept a tracking number or valid form of ID as a way to release your package. He also will ask you for additional money under the table if you want your packages. Consider using any other address as your UPS pick up point. There was also a time when I first moved here when I sent a high $ item and it was delivered and he would not give it to me despite all efforts. It then went "missing" the very next hour. This location is very shady due to Kim

Always the place we go to get all of our Notary needs done. They are always so nice and personable…read more and make sure I get out of there quickly. Deanna Meyer

Horrible customer service. I just had a question about my amazon return. No they don't take a QR…read morecode to return to Amazon. And the lady couldn't take a second from talking to a customer and coworkers to just answer a simple question. There was more staff too. All just talking while customers waited in line.

Service was great. They have everything there, check their list of services. Fast and easy!read more

Very helpful to my business. I've been dropping off a decent amount of packages to Mail and More…read moredaily in the past year, & their service is nothing but fantastic. We have scheduled our carriers' drivers to come pick up the packages daily at our warehouse, but sometimes their trucks are either fully loaded, or doesn't come on time, so we took some of the light packages to Mail and More and have them to pick up by their routine drivers, they handle them well, & they never complaint about it. Awesome service!!!

So helpful! It made my day!! And thank you for taking my…read morepictures for my passport and for all the details.

I've returned various Amazon items in past and have had great help. Not today. The person touched…read moremy phone without asking and while he talked me through how to print labels, at the end he said $4. On both the Amazon and TikTok shop returns, the website said free. So I imagine the cost was on the part of the store for providing the label. I never had that experience before and felt deceived, especially since he did not say anything about it until after printing the labels and I was about to leave. I would have appreciated if he told me my options and allowed me to choose the next step. I wouldn't have chosen an option where I had to pay! Very disappointed in my experience today

This place has served me well every time I've been here to drop off packages…read more I just wanted to share that this place accepts FedEx packages! Well, I had a prepaid labeled package and they accepted it. They told me that the earliest fedex picks up is 4:30. Another one comes at 5pm. One is ground shipping and the other is another type, overnight maybe. So glad they accept it because UPS was kind of rude about me inquiring about it and usps didn't accept it. These folks were super nice over the phone. I know these jobs aren't fun and people can be impatient and rude and it could easily ruin your day but I'm just saying these people are still nice over the phone. I appreciated it. And many FedEx locations are kind of far from here so thank you for accepting FedEx packages!

I love this Postal Annex Location! I checked in recently to make copies of important Documents and…read moremail them while getting another copy of a House Key as well for my Roommate. The Service was wonderful and the Team Members are very patient in helping me organize my documents and offering a fun selection of animated keys to help us locate our House Keys easily with a Special and uplifting design! I definitely recommend Postal Annex for your next Key Cloning Adventure and to take care of any important copying and printing Services!

I've been going to this location for 25 years. It's changed owners many times over the years. I…read morewas so thankful for the most recent change. Steve and his team provide elite service. I look forward to coming here to pick up mail and packages. I highly recommend them if you need a P.O. Box, a notary or to ship packages. They are the absolute best.

I will never come back to this location again!!! Never in my life would I think I would be racially…read moreprofiled at a package pick up location. I came into pick up my package and the clerk refused to give me my package after I showed my drivers license, the tracking number via email, as well as my lease agreement confirming my address which is CRAZY I had to show my lease agreement!!!! The clerk kept saying "sorry my bad man" as if all that information was even needed!! If there is a way I can sue or make the owner pay for his ignorance I will because I don't let things go!

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

Most of my business with UPS is Amazon returns and they handle them quickly and without any issues…read more None of my returns have been lost or missing

Notarization was great! I had a lot to notarize. Rebecca Nava was excellent. She's great, very…read moreprofessional and patient. Thank you so much.

The customer service from the owner of this store was extremely poor. She had a very bad attitude…read moreand was very disrespectful. I went there for notary public services, and the pen she provided did not work. When I politely asked for another pen to sign my documents, she became rude and called me a "weird person." I do not recommend this place to anyone because of the unprofessional behavior and terrible customer service.

Working at Tailored Spaces Chino Hills has positively transformed my productivity by giving me the…read morecomfortable space and resources I need to be successful, which includes necessary office supplies and support from staff. I am incredibly appreciative toward Billy L. for his professionalism, expedient resolution-forward action, and client-centered zeal to address any concerns or inquires that may arise. This is the mark of a great, conscientious, and supportive employee to the clients he serves and supports. Plus, his warmth and positivity is exactly what is needed when starting a long day at the office or ending it!

Went to one of the recent community events which had an amazing turnout and was a great opportunity…read moreto network. The facility is clean and conveniently located in a plaza that has restaurants and shops