This review is for glory in particular she is one of the most amazing sweetest employees I have ever met in my entire life. She was trying to scan a paper for me on their old machines that do not work which the manager should of replaced so customer don't have to wait forever but glory and the other employee tried to make the copy machine work, glory made sure she wouldn't stop until it works and right before I was about to leave upset after waiting so long, she got it work made sure that she sent it to me and got it done with a smile she didn't quit and let me leave very unhappy. The manager here should give her a raise or promote her, his lack of not keeping his equipment up-to-date is making it hard and awkward on his employees with customer's. Thank you Glory!! Again to the owner update your equipment! read more

Definitely love this UPS store customer service is definitely amazing there all friendly and polite but for the young women jay , and young gentleman Elisiah they definitely went out of there to help myself and my husband with an email print out and important documentation ... I hope management takes the time to acknowledge them both for there hard work especially with being so multitasking making sure customers are getting their stuff sent out !!! Very much appreciated your hard work definitely dosent get unnoticed.... They both Rock thank you thank you read more

This is probably the best UPS store ! I go here often for returns and feel bad when I have so many packages but every worker here is FAST and efficient. Super friendly too. Love how clean it is here and it's just always you're in and out. read more

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist you

I'm giving 3 stars strictly for the cleanliness and convenience of this store. The same woman is always there she is awful!! No greeting, no thank yous, not have a nice day. An irritated grabbing of my Amazon return and a receipt shoved back. I do use the self serve Amazon return kiosk except when it's overflowing. I have mentioned to staff when it's that full people can steal those packages. So overall I think based on others reviews this gal needs to go and you won't have any negative reviews I'm guessing!! read more

Staff is always friendly. The owner is a good guy. This location is always busy so customers need to have patience. Rates are typically higher than USPS but you're paying for convenience and quality. read more

Most of my business with UPS is Amazon returns and they handle them quickly and without any issues. None of my returns have been lost or missing read more

Clean and remodeled. Customer service is rough though. Some people are kind and helpful and some are not at all. There are countless reviews about the poor customer service. Why keep people as employees when there are so many complaints about their service. Just gotta get lucky with who you deal with! read more

The black chick Gloria is goofy! My husband took an express package that was suppose to be overnight, asked her if it could still go out (it's was 2:45) this clown said yea and guess what? The post office picks up at 12:30 for express mail. How do you not know that? I get they pay minimum wage but their IQ shouldn't be 2! read more

Just left here to do an Amazon return. WOW. The lack of customer service is extremely disappointing. The girl that helped me out had a face like she was just disgusted she had to do my return. No smile, no eye contact, nothing. Even her "here you go" when hanging me my receipt was in a whisper voice with no eye contact. I could feel her annoyance. UPS do a better job at training or keep an eye on what's going on in your stores. Ridiculous! read more

I've encountered the same lady up at the counter several times. All the times I've been with her have been horrible. She always makes it feel like I am an inconvenience for having to return packages. She does not greet you, not even a simple hello. She does everything with an attitude and is very rude. I seen several yelp reviews having the same experiment with her yet UPS does nothing about it. read more

They will charge you $5 dollars for taping a box! Price gauging to the max! What a rip off! Very upset!!! Ridiculous read more

We needed weekend notary services. Glory was very helpful, professional, and friendly.

Never in my life at any UPS store have I paid a "email fee" but today I did and when I questioned it the girl was like really we always have yet earlier in the day I came and I wasn't charged a fee. I said is there a manager I can speak with (not even trying to talk to the manager to get her in trouble but just to gain some understanding ) she quickly said she was the manager. I won't be back to this location. read more

The UPS Store - Outside of store - Printing Services Near Me - Chino, California

The service here has gone from a 10 to a 1 in the past few years. I would rather go to the one in chino hills than here and this one is a minute away from my house. Horrible service! read more

Hello I am coming on here really quick to give a RAVING review on your employee Glory. I come in here all the time but one time I was having an issue with the shipping label. She was so patient with me and was very knowledgeable. Her supervisor tried to come in later without knowing all of the action steps we had already taken and he delayed it further- I wish he hadn't done that. She knew more than him. Give this girl a promotion and a raise. Thank you Glory read more

I've been a customer here since they 1st opened & they've had a ton of staff come & go but the quality & customer service is above & beyond. I come in at least 3x per week at all different times & at peak hours there's a bit of line as customers all have differing needs. Take care of them & they'll take care of you like anywhere else. read more

Horrible Service as usual and still over charging people, I will continue to drive to the local post office and wait in line, instead of dealing with these crooks !! What a shame you can't use your local postal service center without being ripped off!!!! looks like Robert is still the owner read more

Went in on April 1. Technically I was helped out by Glory even though she didn't even acknowledge me or say a single word throughout my entire transaction. Very odd and sad. not even eye contact. no thank you or hello. Too funny she didn't even charge me for tape. read more

UPS opened my package without my permission and returned the package under my husband's name. So I paid $65.72 to air-ship to myself! And refuse to refund. Awful service! I tried to ship the immigration files to my parents overseas which was full of confidential information and files, including tax return files. The UPS lady gave me a quote around $140 for 1lb paperwork. I told her it's pricy and she gave me the other option to ship by USPS which was $65.72 through UPS. We finished packing in USPS envelope on Friday 7-9-2021. I received a package from UPS facility under my husband's name with NO USPS envelope inside 7-12-2021, which means UPS OPENED MY PACKAGE AND LOOKED INTO MY CONFIDENTIAL INFORMATION AND NEXT AIR SHIPPED BACK TO ME. USPS NEVER RECEIVED MY PACKAGE. Only shows label created in their website and waiting for the package. UPS REFUSE TO REFUND. read more

The UPS Store - Printing Services Near Me - Chino, California

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I walked in and asked for a hand cart because I had 4 large items to bring in from the car. I asked the curly hair guy with glasses if I could borrow a hand cart. He replied, "no, I'm using them." So here I am carrying all of these large items in while other people are lining up. He asked me to place them against the wall, so I did. He took care of another guest and then got to me. He came over to scan the code on one of the boxes. Then he asked me to just hand him all of the paperwork. Not thinking, I did. Now the QR codes were out of order and I had to open the packing slip on every box to determine which went where. Very annoying. I've used this UPS store since literally the day they opened. I was very surprised to have had a bad experience because this guy doesn't understand customer service. read more

The UPS Store let me down in a big way. As indicated in a previous review, I have supported this store since it opened and had good experiences. My recent experience was just bad business plain and simple. Recently, I needed an important business letter mailed quickly to Manhattan Beach. I paid for two day delivery, which was about $24.00. The letter did not arrive until six or seven days later. I contacted the store throughout that week waiting period and was told by an employee UPS could not guarantee the two day delivery because of COVID. That would have been nice to know when I paid for the service. The employee never told me delivery could not be guaranteed at the time I made the purchase. I would have never spent $24.00 to mail a letter, if that was the case. Please note that I am reasonable and could have dealt with a day or two beyond what I paid for, but a week? I should have just mailed it. I basically got moded. I spoke to the owner, Robert. Rather than recognize the store's error and provide me with a refund or partial refund, he submitted a claim to UPS and said his manager, Sylvia, would contact me. Sylvia never contacted me, so I returned to the store and was told the claim was denied by UPS because again, UPS was not guaranting shipping dates. Thus, this store was reasonable because the employee never mentioned this disclaimer. A call to UPS itself resulted in no resolution as well. They blamed the store. By the way, Sylvia never followed up with me on this issue throughout a multiple week period. This store and UPS lost a loyal customer. read more

I made appointment for the notary service. They are telling me that they don't go by the appointment time on the website when i get there. And I asked what's the point that I made the appointment if they don't go by it. Ryan who is on duty just keep telling me that they don't go by the website or appointment. I made the appointment so we both can save sometime, instead of that, i need to drove to another place for notary. I know the manager is Robert, and you should mange your employees better. read more

The UPS Store - appointment - Printing Services Near Me - Chino, California

I went here to get a passport photos for my unruly 8-month-old baby. The UPS employees were genial, helpful, and immensely accommodating during my daughter's impromptu photoshoot. Marc was particularly attentive, and took his time to deliver a quality photo despite the volume of customers at the store. I was very impressed with UPS' professionalism and efficiency. Thank you! read more

This has been the most convenient place to return all my Amazon items that needed retuning. The service has been great and fast. Of course since Amazon pays for the returns I really can't complain about cost. If you have a UPS Store near you and you shop at Amazon, I highly recommend using The UPS Store for your returns. read more

The workers are excellent here. Efficient and keep the line moving. I never have any issues with anything I've shipped. Highly recommend this location. read more

I rarely go to UPS but I needed two copies. I sent the ups email and have them print it. It cost $1 per copy. Just for your information.

What happened to customer service at this location? Went down the drain! The woman does not greet the customer but instead jumps at the new employee who was there only for an hour and starts with "what do you do when there's an issue with packages like this...yak..yak...". Turns to me " you're supposed to pack it like you got it from Amazon" to which i respond "that's how I got it!" She rudely responds "doesn't matter you have to put in a box or envelope" and points to the QR code..."see!" When I return she calls me with a wave of her hand, scans the QR code, hands me the label and that's it. No greeting.. no verbal communication...what a bi... day! read more

I always get friendly service here. They are usually busy, but the wait is never long. I regularly drop off my Amazon returns and other items for shipping and have never had a problem. It's sad to me to read that what others have said is different than my experience. Sometimes people only post when there is a problem and the ones like me who have only had good experiences take it for granted and don't post. I always figure if there is something I don't like about the service I receive anywhere that maybe they were just having an off day, especially when the rest of the times it's just fine. read more

I love this location because any time I go there they have a excellent customer service. Every body nice from the owner and manager and employees work hard and they want to keep all costumer be happy.and special employee Ivi I support and recommend to everyone this location read more

I went here to get a notary done but had the weirdest experience with a worker named Jennings. I explained to the person what my document was for and the person asked to see the first page. I showed the person the first page and the person insisted that it was not the first page. I told Jennings that it was and he/she got infuriated. Jennings then refused notarizing my document. Jennings proceeded to throw my license in a fit of rage on the counter and left refusing to give his/her name. The other workers were kind and apologized profusely for Jennings behavior. And told me his/her name. Then I went to a UPS a few blocks down and had my normally good experience with UPS. Honestly, I don't even know how to feel about this situation. Initially, I was frustrated at Jennings arriving late and acting unprofessional but at the same time I feel bad this kid and hope he/she is in a better mental state now. read more

Cheyenne was very helpful and patient with my Amazon returns! Thank you for your great service.

Worst customer service. Payed for a next day air shipment and they ended up losing my package. Won't do a refund and just not being helpful at read more

Forget trying to access internet here. No wifi that allows customers to connect with internet to get Amazon return email QR codes. Employee said to step outside and try my luck in and that they don't have guest wifi. read more

Don't offer fingerprint services if none of your employees are trained for it or willing to help. I just spent 20min doing my own fingerprints while the employee watched me struggle. The scanner doesn't work. Upgrade your fingerprint scanner and train your staff. It's ridiculous. read more

This store is one of my favorites to go have my shipping/notary services done, the young lady with the glasses I believe Jennifer is her name is always so kind and goes far and beyond to helping me whenever I have questions and concerns. She's so helpful and you could see her good work ethic!! She's awesome and deserves all the recognition!! :) Keep your customer service on point Jennifer! :))) read more

They always take my package with a smile without any issues and make recommendations if I didn't do it right.

PROS: Quick and fast service They will take USPS as long as it's not huge Plenty of supplies for purchase inside Great prices and attentive service Can trust that your packages will be sent! read more

Quick and easy. Workers there were friendly when I went. Helped notarize a document I had.

The store supervisor working close last Thursday, Flora, provided me with excellent customer service.  It was my 1st visit to that UPS store and I had difficulty finding the entrance.  With 5 minutes left before closing, I was frantically trying to get myself and the huge package through the front doors. I expected to receive a scowl from whoever was working the front desk because I was last-minute, but I was greeted with quite the opposite. Flora welcomed me with a huge smile, she was super friendly and knowledgeable.  Not only was the interaction exceptional, but Flora saved my day. read more