Great property and excellent customer support. House was in…read moregreat condition. Really enjoyed staying there.

This company doesn't even deserve a star. If you are an owner looking for property managers to rent…read moreand manage you're property run..... They only pay attention to your property if it's making them money. They do not communicate with the owners and they do the bare minimum as far as repairs and maintenance

Oh my goodness this makes me so sad to see this beautiful place so mismanaged. My kids talk about…read morethis little place all of the time and want to return. It used to be spectacular. Today I called wanting to stay a night in Morning Glory and Julie answered the phone. I explained we have been coming for years and my kids were so excited about returning. She did not respond at all to those comments and was so rude from the second she answered the phone. I asked if there was any chance to stay in Morning Glory if my son stayed on the couch. Oh my goodness all she said was "NO" in the rudest voice. It isn't the no. I understand maintaining boundaries, it was the reviews I read mixed with her horrible attitude. Someone please fire this lady so you guys can get back to running a beautiful B& B that so many cherish and want to return to. The vibe here is like the most peaceful and beautiful place on earth. I can't imagine a worse combination. Now I feel like we dodged a bullet.

Because the staff is so slow you won't get breakfast until after 9:00 a.m. then your whole day is…read morebehind. Also if you try to use the remote on the TV in the living room of the fryer tuck you have to stand directly in front of the TV a foot away making it super annoying to change the channel.​

Juan is one of the calmest and confident realtors we have had a chance to work with. We had a…read morecomplicated real estate transaction--having to sell a rental property in the eat bay and buying a rental property in Carmel. The sale process had many details and was also time sensitive. Juan in his amazing way did all the work behind the scenes reassuring me that everything was going to go well--and it did! Our purchase in Carmel was seamless. We ended up purchasing a lovely fixer. I am not local to Carmel and what is really awesome is that Juan comes from a building background and he knows the breadth of contractors and what the construction work entails. He has been an endless source of support and guidance as I embark on the building project. If you are looking for a calm and confident realtor who has your agenda/constraints in the forefront--Juan is for you.

The rudest, most obnoxious and most argumentative person I have ever had the displeasure of dealing…read morewith in my 40 years of buying and selling real estate. Caused an immense amount of stress and anxiety for my wife, and created unnecessary arguments. Do not recommend!

Studio Pierre was such a lovely experience for this new homeowner. Roseanne has a very creative,…read morecurated eye and came up with ideas I never would have thought of, like turning the brightest room into my grad school and remote work space and keeping the darker room for sleep, which has been perfect. She and her coworker Michaela were always kind, responsive, and thoughtful, even dropping off a cute white pumpkin with cinnamon and a bulletin board of swatches that I still use for school. I did end up pausing the project for budget reasons, but I did go with several of her coastal luxe product picks and I am really happy with them. If you are ready to splurge a bit on higher end pieces and want genuinely sweet, honest people to guide you, Studio Pierre is a beautiful choice.

They staged the condo I bought back in January 2024 and that helped convince me to purchase that…read moreproperty.

Excellent service from the staff- by phone and in person! From the first phone call, to the…read moreapplication process, to getting the rental. I appreciate the prompt communication they provided. Thank you!!

My two friends and I originally rented from San Carlos Agency in the midst of the pandemic while…read moreworking as travel nurses at a nearby hospital. They were extremely warm, gracious, and kind from the very beginning, and a pure joy throughout such a difficult time. Natalie went above and beyond to provide us with exceptional properties to choose from and worked to help us find the perfect oasis- just a few blocks from the beach! She accommodated our every need along the way with a genuine smile, as did all other staff members with every interaction. After deciding to return to Carmel for another hospital assignment, Natalie was the first call I made! San Carlos once again did not disappoint and has made my time in Carmel so memorable.

We chose La Playa Hotel for a special birthday celebration and it exceeded expectations in every…read moreway. From the moment we checked in, the staff was gracious, attentive, and genuinely excited to help us celebrate. Our room was beautifully appointed, and the thoughtful touches made it feel truly special. A fruit and cheese plate waiting for us, a handwritten wax-sealed note, and a sense that real care went into preparing the room. Those details matter, and La Playa gets that. The champagne breakfast was a highlight: relaxed, elegant, and set against a gorgeous view of the garden with the ocean beyond. It felt celebratory without being stuffy-classic Carmel charm done right. From start to finish, the experience felt intentional, warm, and memorable. La Playa doesn't just provide a stay-they create an experience. We couldn't have picked a better place to celebrate and will absolutely return.

We stayed in this Hotel for our 35th Anniversary and loved everything about it, and we want to…read morethank Rafael that helped us with a flat tire and did not want any money. Great customer service !!!

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

From a prospective client/ property owners viewpoint: Why on earth would anyone choose to use a…read moreproperty manager that does the bare minimum (all online/ automated) but most importantly has no interest in meeting prospective tenants in person?? I own a few properties in Silicon Valley, which I manage myself, and I absolutely prefer to meet my prospective tenants in person (to better get a sense of whom the applicant is, as I truly care for my home). From a prospective tenants view: I initially introduced myself in a "resume" style email and asked to meet the property manager Matt Collins, whereas I was directed to an automated system. I viewed the property through the automated system and reported back to Matt that I had liked the home. He then encouraged me to apply for the property which I promptly did. The entire process from viewing to application was online, automated, which I understand is becoming standard these days- but found it odd could not get the property manager on the phone nor did he have any interest in meeting me person. He did however reply somewhat prompt to my emails. After a few days I asked for an update and he noted he was sorting through multiple applications. Then was told shortly after another applicant was selected (someone also very qualified, but whom had submitted an application before me). Very curious why would this company encourage applicants to continue to apply at the point in time where they already had a qualified candidate (or multiple)? It makes me question whether they are "selectively" discriminating between qualified applicants or simply capitalizing on the multiple application fees. For reference I am a homeowner/ property manager in the Bay Area, and recently moved here for work. I have a 798 credit score, and have an income that is 4x + the rent of the property I applied for. I am also a meticulously clean person, a non smoker, and have stellar references. I feel like I was given the total run around and time wasted chasing a lead on a property that was "already taken". Not the worst PM company in the area, but definitely far from the best, nor someone whom I would trust with my home based on their bare minimum work ethic and screening methods.

Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.