Excellent service from the staff- by phone and in person! From the first phone call, to the application process, to getting the rental. I appreciate the prompt communication they provided. Thank you!! read more

My two friends and I originally rented from San Carlos Agency in the midst of the pandemic while working as travel nurses at a nearby hospital. They were extremely warm, gracious, and kind from the very beginning, and a pure joy throughout such a difficult time. Natalie went above and beyond to provide us with exceptional properties to choose from and worked to help us find the perfect oasis- just a few blocks from the beach! She accommodated our every need along the way with a genuine smile, as did all other staff members with every interaction. After deciding to return to Carmel for another hospital assignment, Natalie was the first call I made! San Carlos once again did not disappoint and has made my time in Carmel so memorable. read more

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This company does not believe in the truth and honesty. Our experience was a huge loss and pain - financially and emotionally. They only take the owner's side and don't really care about the tenants. The communications for repairs are okay. Think about it twice before your rent through them. read more

Jack Britton at San Carlos Agency found us the perfect home in Carmel! We highly recommend him because of his professional and personable skills. Buying a home is stressful and Jack was there for us at every turn. He responds quickly and is very knowledgeable about real estate. Thanks to his efforts we have all the resources needed to settle into our new home. He is very caring, hard working, and a delight to work with! read more

We have been using San Carlos for at least 20 years for our yearly vacation rental service and they always come through for us. Any time we find an issue with a property they work quickly to fix it. Always with a smile! read more

I rented a home temporarily through The San Carlos agency while my primary home was undergoing renovations for flood damage. The whole process was miserable. I found Julie to be unnecessarily offensive, confrontational and rude. I would avoid this company! There are many other, better real estate places to choose from! read more

We have been renting from San Carlos for over 20 years. They are excellent at what they do. Always so very nice and extremely professional. Truly a pleasure to rent Carmel vacation homes from them. read more

San Carlos Agency gave me outstanding service in finding excellent long term tenants for my Carmel property. I live in SoCal and was able to totally rely on Jack and James to make sure every management, maintenance and repair issue was promptly and professionally resolved. They earned my trust so the Agency was the obvious choice when it came time to sell the house. They marketed the property and found a qualified buyer who was able to close the transaction quickly. Every detail of the sale was meticulously handled. I could not recommend the San Carlos Agency more highly. Patti Handfinger. read more

They have the best houses in the Monterey peninsula. I've searched several agencies and by far, no comparison when I was on the market, they are fast, honest, and friendly. A five star agency without a doubt!!! read more

San Carlos Agency is amazing and I have recommended Jack and Natalie to quite a few people looking to relocate to beautiful Carmel! Both Jack and Natalie have made the process of moving so wonderful! They have been fully dedicated to finding the right place for us. They have been quick to reply to any questions and are so understanding and knowledgeable. They go above above and beyond to accommodate all of our needs and are so happy and friendly in the process. Kindness goes a long way for us and we have loved every minute of working with them! We highly recommend San Carlos Agency! read more

Highly recommend San Carlos Agency for anyone looking to rent or buy! The house was beautiful, exceptionally clean and well stocked. Our check in and check out process went very smooth. The San Carlos Agency team are exceptional people who helped make our stay much more special. Outstanding service from Natalie. Very knowledgeable, supportive and friendly. She went above and beyond to accommodate our requests promptly and professionally. She is amazing at her job! We were well taken care of and would stay here again! read more

3-5-21 UPDATE TO JACK - OWNER "NO" LESSER / RENTER HAS NOT SETTLED...MY ACCOUNTING STILL SHOWS "NOT PAID" WHY YOU OWE THE DEPOSIT BACK AND BACK NOW 3-5-21 IT IS PAST DUE FROM NOV 2020 ! YES NOV 2020 ! To all that review these comments, and I can say most of the somewhat positive comments are from "Friends" to Jack/James. We get it .. this sort of deceit happens all the time,, but the point here is that there are "OTHER" good people that have had the "SAME" experience.. "BAD" So it doesnt matter how long you have been in business so what... what does that have to do with taking someone's deposit UNETHICALLY....nothing... except keeping it for no apparent reason,,, ESPECIALLY when we had to clean the "COTTAGE" the day we stepped into the shack.. which was a 1 room no Washer and Dryer no normal REFRIG nada,,, Also yes San Carlos Agency, Inc Carmel, Ca ... takes really "CREATIVE" pictures of their so called rentals to make it look so much different that is really is... and that again is deception.. because.. of course it looks good... pay.. and then you get there its an UTTER JOKE! But San Carlos Agency, Inc.. states "NO REFUND" Great Marketing there James/Jack... I guess its taken you 67 years which is really hard to believe.. to get this "DECEIT" hammered out through the years. Also "We" didnt think that we would have to Clean the entire rental before it was livable.. again everything needed to be cleaned.. that in itself would "INSTANTLY" give your deposit back... and Jack/James/Office knew this at the beginning,, Again what an utter "Sham" to deny your deposit back... especially when "JOKE" add in insurance which "THANK GODNESS" we did I cant even imagine what could of taken place without taking this insurance ! Oh wait this is a "Great" idea Jack/James... since you have this so called insurance.. you can put a claim-today ( 3-5-21 ) to pay back the deposit that San Carlos Agency, Inc creatively took.. - steal... Yes Good Idea... take it out of this insurance,,,today deeming "ACCOUNTING" error... and I cant imagine how many creative claims you have actually have taken.. Jack/James you know exactly what has transpired here,, and needs corrective action today 3-5-21 ( Pay back Deposit - you have the instructions _) and be done with it,,, and make San Carlos Agency, Inc.. good on their words/contract. Have a Great Friday James/Jack its early enough to get the deposit refunded today 3-5-21 but remember the banks close early 4pm pst. read more

James Pfeiffer, General Manager at San Carlos Agency, acted as dual agent to enable me to retire to my dream property in the Monterey Hills. He was most helpful throughout the process, even getting expert help to come by to answer my questions. His background with the US Navy - trained engineer and experienced fighter pilot - are additional advantages to his family background in real estate. Highly recommend. read more

Great service, excellent rentals, first class maintenance. We've rented long-term and many vacation rentals from San Carlos Agency and are now on first name basis. One of the best agencies in town. Their free cookies and coffee isn't bad either. read more

I've rented my home from San Carlos for over a year and they've been great to work with. All maintenance requests are taken care of promptly, and they are responsive and friendly in all interactions, especially my property manager Julie. She's down to earth, friendly, and good at her job. I've rented properties from property management and individual owners from coast to coast and internationally, and San Carlos has been the most pleasant and helpful of them all. Highly recommended. read more

We've rented through San Carlos Agency 3 times and had uniformly positive results. They have a good website that is easy to navigate. The photos are accurate depictions of what the various properties are like. They are friendly and the service is efficient. They were responsive to me when I submitted questions to them via email. We had a maintenance issue at one of the houses we rented and they sent someone over right away to fix it. Their office is open on Saturdays, which makes it easy to pick up the keys. I worry that Homeaway might kill them but I guess they provide a good solution for property owners that want to outsource many of the aspects of property management to a third party. On that note, my only complaint is I'd love it if they could expand their inventory....it's too limited currently. read more

We have been renting a home in Carmel through San Carlos Agency for two years. During lease negotiations they were very helpful and attentive. All maintenance needs are handled right away. The property managers are wonderful to work with. Our family feels right at home with the San Carlos Agency. We highly recommend anybody looking to rent a home - start with their listings! You won't be disappointed. read more

Looking to rent a home, called about a house listed with San Carlos and was told about a showing for the home. I was told to come at 4:30 and they called to change the showing to 4 bc there were so many people interested. The day before San Carlos called me to confirm I would be there at 4, I said yes I would be there. Got there at 4, along with a few other people and the agent said she wasn't able you get into the house, we would have to wait until 4:30 to see we could look in the windows. Nice, after all the planning on San Carlos's side. The yard was a mess, grass had been weed whacked and the dead tall grass all over lawn. Yet, was told by the agent what a high end house it was, it was not , just in a semi high end area. Was told it had a high deposit because it was such a nice home, it was ok. The moral of my story is, I would recommend NOT this agency, there are plenty of agencies in Monterey to go with and this is the reason there are so many agencies bc these agents are not really affable, professional agents to work with. This is time of year when many come for NPS, DLI and military, I live here full time and I give recommendations through my own business, this was the test for San Carlos, they failed! read more

James Pfieffer is an honest, responsive, knowledgeable, genuine person who really is interested in helping you find that perfect home. My first impression of James was wow, here is an agent that is actually listening to me and asking me follow up questions to find out what am looking for in a home. He was genuinely interested in what I was looking for not what he was trying to sell. Once my husband and I decided to make an offer on a home James was a great advocate for us thru the whole process. After the home closed he continued to help us with contractors, service providers and any other questions we had. What also struck me was how responsive and genuine the contractors and service providers were that he recommended. It was clear they respected and genuinely liked James and treated my husband and I in the same manner. My husband and I highly recommend James. read more

I recently read a review about San Carlos that mentioned military members, so I thought I would chime in. I am active duty and have been renting through San Carlos for about 10 months. I could not ask for a better experience. I was on deployment in Japan when my wife and I signed the lease. Even though she was Stateside and I was on deployment, the entire staff at San Carlos made sure the process was as smooth as possible. James and his crew have taken care of all of our needs in minimal time. I would HIGHLY recommend San Carlos to anyone, not just military. read more

Being in the military, I move around the country A LOT and without question, San Carlos and their agents have been the best to work with, most responsive and most supportive property managers I've had the pleasure of working with. If you're looking for a place to live, I highly recommend going with San Carlos; you will not be disappointed with the their selections and level of service for all your needs. read more

We rented a property from them for 21 months and all of our interactions were pleasant and easy as tenants. Any maintenance issues at the property were resolved quickly and move out was easy. Julie was great to work with. I would recommend to anyone who is in the market for long term rental. read more

In my opinion, San Carlos has the most beautiful property options in Carmel Highlands. The house we stayed at was breathtaking and I even recognized the house as one of the houses on the TV show Big Little Lies! Also the company was extremely attentive to all questions we had during our stay. read more

San Carlos Agency was extremely great to work with during our last vacation rental. The website is very user-friendly to search properties available and staff gladly answered any questions we had. The property was really nice and well maintained. Overall, we had no issues because everything ran very smooth. Would highly recommend to anyone. read more

We used San Carlos Agency to purchase our home. Jeff was our agent and we couldn't have been happier with him. He was responsive, thorough, knowledgeable, detailed and incredibly professional. He helped us navigate the difficult world of real estate on the Monterey Peninsula and gave confidence as buyers. They are well established and have a reputation of the highest level of integrity in the area. I would recommend them to anyone looking to rent or buy. read more

We have been renting a home managed by the San Carlos Agency for almost a year and they have provided us excellent service. They have responded in a timely fashion to any service requests and are always professional in their interactions. Their online bill pay web site is a great way to manage your payments and track any service items requested. I would rent from them again. read more

We have been renting from San Carlos Agency for 12 years. We have lived in several different houses, and they have made each move seamless. They are quick to respond when we need them, and all the employees have been super sweet. Highly recommend! read more

I have worked with the San Carlos Agency for almost 20 years and have nothing but highest praise! The integrity, attention to detail, responsiveness, and desire to please by the whole team is exemplary! I worked with them to secure a monthly vacation rentals for over 15 years. They always managed to find the perfect home for me and my Golden Retriever Riley! I always got an honest appraisal of the homes - both pro and con. I have now worked with them for over two years to secure long-term rental homes. Once again, they always come through for me! While there are other avenues to secure long-term rentals, I will always work with San Carlos Agency because they make things easy, and add great value to these transactions. Some day, I hope to buy a home in Carmel and there is no other firm I would consider working with - San Carlos Agency is the group to work with for all real estate needs! read more

I lease a home from this agency and am very grateful for and impressed with their timeliness in responding to maintenance issues. The home I lease is lovely, but it is also an older home which can result in more maintenance issues. I so appreciate the quick responsiveness of San Carlos Agency when a service request is submitted. In addition, the person they send regarding most repairs is kind, considerate, and trustworthy. read more

We have used San Carlos Agency for 5+ years for managing our property. When it comes to customer service, they are fantastic. Never do we need to worry or be bothered by repair or tenant issues. It's always handled in a professional and speedy manner. We know how important this is to our tenant and the relationship we share with them. Happy tenants, happy owners! We also have the utmost trust in how they manage our property! read more

We are a military family and long-term tenants, and could not be happier with San Carlos. The staff is extremely responsive, and has never failed to come through for repairs or maintenance. They have absolutely taken the stress out of renting. Every time we walk in the office the staff makes us feel like family. We especially want to highlight James, Mark, and Jack. These guys are the real deal. If you are looking to rent anywhere on the peninsula or wish to have your house managed by a team of trustworthy professionals look no further. Many thanks for all the years of great support!!! read more

San Carlos Agency is not the company that is concerned for their clientele's happiness. Renting out mundane and troublesome properties, you will be rented an unkempt house and charged for every cent of the damage that was there before you stepped in. It will be unclean overall, with no attention to detail or concern for cleanliness. The cleaning fee however, will still be relevant upon moving out. Pay special attention to the condition of your yard, as it will likely look neglected upon check-in and expected that it look better than the best condition when you leave. It cannot be determined how much money we were robbed of from renting a horrible property and getting charged for its ancient damages, but the falling ceiling panels were never attended to and the mold that was so obviously painted over reared its ugly head half way through our 1 yr lease. 2 years later, we sought out an upgraded property through them and thinking we'd given it time and them the benefit of the doubt, we foolishly applied and were denied for reasons of damage to the previous property. The property that was unclean upon move-in and previously damaged. I fully accept responsibility for contacting this terrible business again, but I am so glad I contributed my application fee, as they gladly took it knowing they would deny my application. My assumption is that they needed it. read more

We have been renting summer vacation homes with San Carlos since the early 1980's. We live over 500 miles away which is about a 10 hour drive to spend a month in beautiful Carmel. We have rented several different homes and all of them have been wonderful. All were clean and well stocked. We live 2 1/2 hours from San Diego and could rent by the beach. It would cost more money for a house not nearly as nice as the houses available thru San Carlos. We have had very few problems and the few times we did, they were resolved immediately. The staff are very helpful, polite and easy to talk to; security deposits are refunded in a timely manner. I am not very computer smart but I think their web site is easy to navigate. We recommend the San Carlos Agency to our friends and they are always so amazed at how inexpensive the houses are to rent compared to San Diego. Someone once asked me if we would ever try a different realtor for our vacation rental and I said "why would I?". We will continue to use the San Carlos Agency when renting in Carmel and if I ever have enough money....I will use San Carlos to buy a home in Carmel-by-the-Sea! read more