This company is what everyone thinks of with bad realty companies. Would not trust this business…read more They don't know how to handle business properly nor communicate they will go days without responding. Bad for Tucson renters

These guys are just amazing!..Whether you are buying a home or renting, call them!...Simply a…read morewonderful company to work with either way!...You won't be disappointed!...Highly recommended!

Beatrice P. has been absolutely amazing! She has helped me with so many situations over the years…read more From arranging roofers, to fixing appliances, getting landscapers, and help with moving, etc, etc...That's for my rental property. She also helped me find the house of my dreams! I moved many times in my lifetime and "B" has been the best Realtor/Property Manager I ever had!

AMAZING! I loved the little time we rented with genesis. Unfortunately they did sell off to Blue…read moreFox Property management . all I can say that was the worst decision ever. I had the worst worst time with blue fox and everyday wished you never sold to them. Or possibly someone else. Moral of the review. Great company. As a tenant and human bein. DO NOT ever sell off to blue fox again!! (for future reference) again LOVE Genesis!!!

They went out of business with no contact for their replacement. Totally unprofessional…read more I'm going to have to knock on doors at my condo complex to see who the new management company is.

Horrible management company. They have made it very difficult to pay HOA dues. The portal on their…read morewebsite to pay them directs you to MRI Rent Payment that no longer accepts payments for Copperrose. Copperrose's fix, set up autopay, or write a check. The checking account I have set up is to pay bills on my Moms house (now mine) and I keep a very minimum amount of money in it and Checks????

After 20 years, changed management companies. So pleased in finding Don. As soon as documents…read moresigned, he took on the job as it was his home. Don is professional, looks at each detail, has great quality contractors that work for him at a fair price. The work completed adds appreciation and value to the home. Don works hard to show your home so it is leased to great tenants. Thank you! Advertising- Marketing is so important when you are attempting to lease your home. Don's team uses quality technology to market your home for todays generation. He is a hard worker to ready the home to show. Thank you! Love their team, tech savvy and statements are automatic delivered electronically without human intervention. Your account is documented for tax purposes and you can obtain your documents quick on your account.

My guy Jesus Johnson since 2015 has been the best property manager in my opinion it's not even…read moreclose. Before I found him and his team I had 2 other reputable companies and I terminated both early it cost me $ sure at 1st but over 10 years his unquenchable, Thirst for knowledge, keeps him razor sharp his vast experience and leadership, his actions will impress you his character will tell you what a great decision I made with Jesus Johnson and his team of superstars

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

Not rent-ready at move-in, overcharged at move-out. In my experience, New Concept shifts normal…read moreturnover costs onto tenants. Document everything. Short Warning: My experience with New Concept Property Management in Tucson was awful. The home wasn't rent-ready at move-in extremely dirty, overgrown landscaping, and existing damage. Of course they blamed the homeowner. At move-out, they tried to bill us for things that were never in the lease, pre-existing, or undocumented from paint damage to a TV mount, and inflated cleaning fees. They also failed to properly address serious maintenance issues, like a large mesquite tree that fell into a brick wall and took months to repair, then sent a vendor to start removing it with zero notice to us. In addition, mid-lease property inspections may have been conducted by someone without the proper licensing, raising further concerns about compliance with Arizona regulations. Feels like they shift normal property turnover costs onto tenants. Full Review: If I could give zero stars, I would. Our experience with New Concept Property Management in Tucson was extremely disappointing. The property was not rent-ready at move-in landscaping was incomplete, cleaning was not done to where we found food items and debris in the freezer, and multiple issues were left for us to address. Despite this, they are now attempting to charge us for "restoring" the property to a standard it was never in when we moved in. They refused to remove charges for items that were undocumented, pre-existing, or not our responsibility under the lease, including: Landscaping neglected prior to move-in Light bulb charges with no evidence provided Paint damage that was clearly documented in our move-in photos Reinstalling a TV wall mount not listed in the lease or identified as a fixture Inflated cleaning charges, despite previously valuing a full cleaning at $150 at move-in Refrigerator filter replacement with no prior notice or lease requirement They even implied we might be charged for an AC service call that should have been avoided with basic troubleshooting. On top of that, a large mesquite tree on the property fell into a brick wall and took months to repair, leaving the wall damaged and unsafe. Without any notice to us, they sent a vendor to begin removing the tree completely disregarding tenant notification requirements. Adding to my concerns, both the four-month and mid-lease property inspections may have been carried out by an individual without a valid Arizona real estate, which, if true, raises questions about the legality and professionalism of their inspection process. In my opinion, this company shifts normal property turnover costs onto tenants, ignores their own maintenance obligations, and fails to follow proper legal and procedural standards. Based on my experience and what I've since seen in other negative reviews this appears to be a pattern of improper business practices. Renters, be very cautious. Document everything.

The best property management I personally have experience! I have been with them for over 5 years…read moreand have nothing bad to say! Office personnel is so sweet and professional

Update: James ended up getting ahold of us and he was understanding and helpful in letting us leave…read morethis place. Thank you James for taking the time to hear us out and coming to an agreement. I hope changes truly happen around this place. But from the looks of it it would have to be James to step up and do i

The worst part of HOAs and management companies is you are required to give them a key to your…read morehouse. This is the beginning of your nightmare. The CC&Rs gives Board Members the right to enter your house at any time, with or without your knowledge. All they have to say is they thought they heard someone screaming for help. Very common, happens all the time. You have more rights living in an apartment. Board members start out fine, but always end up on a power trip. You have to worship them or they will figure out a way to put a lien on your house. Now it's time to hire an attorney at $30k or more. Good luck.

Our community this place manages has trash in common areas, overgrown weeds in common areas,…read moredoesn't respond to calls or emails for days. When they do respond, it's with all the pleasantries in the world yet nothing gets done to actually have our community look up kept. Which is rude and dismissive in my opinion. To add to the above, they have no issue sending letters advising the residents about a few weeds, or a tree not properly trimmed.... Which wouldn't bother me if they actually took care of their duties first. It's not difficult to hire a landscaping company and schedule regular maintenance and then, you know, check on it every few months to make sure it's done properly, or actually listen to the residents when they complain about trash overflowing the common bin by the playground for over a month. I'm not sure what they do, but I do know we pay enough per resident to have the garbage bins emptied weekly and the weeds/tree/trash cleaned at least every other week. The fact we don't is frustrating. The fact our calls and requests go unanswered is infuriating. Terrible.

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.