Buyer beware. Pines does not stand behind its products. We have bought two caps from them in the past. This spring noticed the one of the caps was peeling on the top. Notified them the same day, they responded that ARE declined the claim. Pines agrees it should be a warranty issue. The ARE manufacture said we should have notified them earlier?! They agree it was a defect but was easier to fix if noticed earlier. They want $525 to repaint. I asked Pines that we bought these from you? What do you plan to do to help? Crickets - after multiple follow ups. Would be careful when purchasing items from Pines with these deceptive business practices. I added the photos of the peeling to the site. read more

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I spoke to an office person who was rude, but misquoted me a price for the WRONG topper so I asked to get it ordered. I waited, but no topper, so I called back in & it was the same person, said it was the wrong price for the topper(even though they have ALL my information of which one I had). I ask what the new topper price was & all he said was it more than the one quoted earlier. He never said the price. So when the new one came in & I was excited getting my topper fixed, come to find out my price doubled. I am NOT happy with the customer service I received by the office person. When I was asked what I wanted, I said at least a compromise in cost. ALL he said was sorry. NOT A PINES fan after 10 years with them. read more

Great service, friendly staff. Driving by the other day to look if they had a cap for the back of my truck. They had a used one on the lot. Wow it fit my truck and color matched. What luck. I was in a hurry and told them I wanted it but didn't have time. Dan said he'd hold it for us and give him a call when they would install it. I didn't have to pay in advance. So I bought a used truck cap for a fraction of the price for a new one. In the day I scheduled to have it put on, mu husband was allowed in the garage to see how they removed the back end and detached the camera. Very accommodating. read more

My family has come here for generations. When I bought a new truck I was excited to come here to get my topper. I am a young woman with a high risk health condition. I asked very calmly and nicely if the man working could wear a mask because of my condition. He said no. I simply left. I have never had an issue with this at any other business once I explained my health issue people seem to understand. My husband is active duty military, my dad is a contractor. We will be making sure none of our friends or family come here in the future. Unprofessional. Disrespectful. Don't support this establishment. read more