Updating review to clarify business owner response. service never showed up the day of at our door, as i had reached out to cancel the day prior when we finally received a notification that service would be arriving. that was the one and only notice we received. read more

We requested a monthly cleaning service with Pink Sponge and they did a phenomenal job. Cheyenne was great she cleaned all of our bathrooms, floors, kitchen, and even the stairs. She worked around my sleeping mom, our dogs, and cats. We had a great experience and plan to have them come again soon. I only wish they did my dishes and sheets for the base price but compared to other services their prices were competitive. The is by far the best gift I could give myself. read more

I'm a local Glendora business with a very small office, about 650 sft. We switched to Pink Sponge from another cleaning service on the recommendation of a friend. I used these guys for a couple of months receiving a cleaning every other week. Every week they would send a different person and I would have to remind them of the same things to do since, apparently, they have no way to communicate to their staff the business requests of particular clients. I wasn't always in the office when they cleaned so for several weeks things would remain dirty like our patio floor and table which we requested be swept and wiped down each cleaning. A couple of times they were no shows and I had to chase them down to get them to remove the charge, which they conveniently never missed the charging part. I would rate their cleaning most of the time no more than 6 out of 10. I'm been on the fence about finding another service but really wanted to settle into a routine with these guys. Today I got a call they were increasing their price by $60 a visit. So now they are charging $150 for what takes a single person less than an hour to clean. Ah, no thanks. Good luck with that. Oh, good to know from their August newsletter (see images) I just got that they won't be raising prices!?!? What? Seriously? Exactly what is a $60 per visit increase? read more

Pink Sponge Maids - Home Cleaning Near Me - Glendora, California

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Pink Sponge always does a wonderful job with my company's office. We are A Leading Role in Pasadena and we always appreciate the help from Cheyenne on the Pink Sponge team. Highly recommend their services! read more

Highly recommend Pink Sponge! They are always quick to respond, accommodating, and super kind! They leave our home feeling and looking fresh. Love our monthly cleanings. read more

Big shout out to JANNIS for a job well done! Was very satisfied with the service and final product looking forward to future service.

Jayden and Carlos came from Pink Sponge Maids today to clean my house . They were professional but very friendly , They immediately got to work to start cleaning . When they were finished they wanted to make sure everything was to my satisfaction . I will say I was very happy with my clean house and look forward to seeing them again .- read more

There are two cleaners that have cleaned my house that I would like to recognize. Both Karol and Astrid have been conscientious and wanted me to be a happy customer. I really appreciate their cheerful, kind attitudes and great work ethic. read more

Best cleaners we have ever had. Valene P did a wonderful job. Fast frendly service our apartment was cleaned with care. Everyone that we have had from Pink Sponge were OUTSTANDING!!!! read more

Great! I was hoping to see more people to come because there was only one lady came and cleaned the whole house. So for those who want a thorough deep cleaning, you might want to ask for more time! read more

Pink Sponge is a fantastic cleaning service. Cheyenne cleaned our home from top to bottom. She is quick, thorough, and incredibly kind. My house looks great. It's a big deal to invite someone into your home, and to let them see the proof that you hate doing floors. Or that you've maybe not been so thorough in the counter wipe-downs. Or--cringe!--what it looks like behind your toilet. The crew at Pink Sponge always makes me feel at ease. They're cheerful and incredibly hardworking. They bring all their own gear, and an amazing-smelling cleaning solution that leaves our home smelling fresh and wonderful. They provide excellent service, and I highly recommend them! read more

We needed a service which was dependable. The sales pitch was fantastic. The first cleaning was good. Missed some things for which I pointed out, but I get it that this was the first pass. I had them back a few weeks later, and things were good. Service sadly started to deteriorate after that. The last issue was when their person was supposed to arrive on one day, and called out sick. So we moved the appointment to the next day, which a requirement of a certain time frame. They missed the timeframe by three hours. So we asked her to leave. I suppose we cancelled the appointment, but I called and ask for the refund on the service. No response, thus I won't be using them any longer. read more

Cheyenne is the best she will make your house look at beautiful like the Four Seasons, I would love to have her all the time. I hope I do. Please don't leave me she is from 0 to 10, she is 100 and more. Also another good worker. I love that. I would want her also, is Clarissa. These 2 girls are perfect. Thank you so much pink sponge. That's why I keep coming back.Thank you pink sponge for hiring the best read more

Pink Sponge is Amazing! I have been using them consistently for the past 4 months now and could not be more impressed! A special shout out to Janis who has visited my home several times now and leaves the house looking spectacular! I love that the maids all leave personalized notes after each cleaning. It's such a classy touch. And a second shout out to Emily who has been my main point of contact for scheduling and all questions. I cannot speak more highly about there entire team! Thank you Pink Sponge! read more

The service is great she was very pleasant and did a great job . I am looking forward to her next cleaning visit .

Thank you Emily for helping us keep our house clean! She made our kitchen truly sparkle. Not only were our appliances thoroughly scrub down, she had this magic touch in making them shine. What I like in particularly about Emily is that she does this with such a great attitude. She is open to hearing our priorities and accommodates. Sometimes bathrooms are our priorities, other times its the kitchen. Overall, I am delighted by Emily and I believe the service is of exceptional value. Payment & scheduling is simple, and is managed through their back office. read more

We are delighted with our Pink Sponge Maids experience. They are courteous and prompt and efficient and prepared and leave the house clean and smelling great. The package we selected is a good value and suits our needs without busting our budget. We are glad we gave them a try when looking for a new cleaning service and are happy customers. Shout out to Cheyenne for the attention to detail! read more

Jannis did such an awesome job cleaning our home! Everything looks and feels so fresh. She was friendly and very thorough. She clearly takes a lot of pride in her work. I especially appreciate the little touches and attention to detail which made a big difference. read more

12/13/24: Pink Sponge comes through again! Sending a big THANK YOU to Oscar Perez for cleaning my house today. He had his work cut out for him, and did a fantastic job. Oscar is friendly, hard working, and focused. I really appreciate that he completed my lengthy wish list in the time alloted. My house definitely sparkles now! read more

I had a great first experience with Pink Sponge! This was my first time having a cleaning service come to my home. The previous owners did not do a good job of maintenance and there were some areas in the bathrooms that I just couldn't get clean and the grout of the tile floors. Jannis was wonderful when she arrived and worked on these areas nonstop for the three hours she was there. I am really pleased with the results and will book again in the future. read more

Sub-par service. I paid almost $800 for a deep clean, which was insane considering they didn't do a thorough job. I was charged an extra hour of service for 15 minutes of work. They missed every cobweb in the house, so I wish they had actually spent a full hour walking back through the house to see if there were other things that could be cleaned. I did request they come back to finish the job, and all they brought was a feather duster, nothing to finish cleaning the toilets. Just a too expensive for the work that was actually done at their initial visit and the fact that they missed so much. Won't be using again. read more

I do love this company. They genuinely care about their customers, and they have great communication skills. They are also more reasonably priced than similar services. Overall, they do deserve the five-star rating. The only negative comment I have is they are inconsistent with the people they send. Like most things, some people do a better job than others, but they don't come twice in a row. Yesterday, we had Cheyanne. She was great with the floors, but my glass furniture was a bit streaky and the shower doors were not cleaned. In the big picture, it's not enough to get upset about, but it is worth brining up for the purpose of reteaching. read more

Update May 31st: I'm writing this update as we have now been refunded our money. The owner reached out to my wife once I had posted the previous review to apologize and to present the option of getting a refund, which we immediately pursued. Although this was the correct approach by ownership, it does not negate the horrendous experience we had with the actual cleaning service and the lack of professionalism on their part over the course of two trips. We are very appreciative of the actions taken afterward to rectify and hope that others don't experience what we did. read more

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The ease to book and service delievered are seamless. Rebooking is a breeze, either online or speak to a client care rep. Selecting a level of service (menu) is a great option and depends on the customer's needs. I've had them do a move-out & prep for a move-in, along with maintenance level cleaning monthly. Each of the staff have been punctual, courteous, and careful while working in my home or on-sight. As with any recommendation, do your due diligence to understand the types of service available, the cancellation & rebooking policy, and what to expect at time of service. Hope this review helps you pull the trigger and give yourself a break and enjoy a clean home. read more

I'm thankful for the pink sponge and their cleaning team. I will be using them for here on out. Thanks Pink Sponge

Wow, Cheyenne was fantastic! Best cleaner ever and so nice!! Such a hard worker!!! Thank you!!! read more

Thank you for your service. Like always it was great! Everything was left spotless and overall did exactly what my family and I wanted. Carlos was communicative and respectful. read more

Pink Sponge Maids - Love these notes - Home Cleaning Near Me - Glendora, California

I was very excited to be having my home cleaned by Pink Sponge. I obtained a quote after the walkthrough of my home was conducted by Jennifer. Jennifer quoted me a price that we both agreed upon of the work I needed and the work that would be completed in my home. This quote included the bathrooms, bedrooms, kitchen, sweeping moping, dusting and even cleaning my large glass slider in my home. Jennifer advised me that the cleaning to be completed on my home would only be approximately two hours and only one person would be required to complete the job, and guaranteed me I would be satisfied. Well I was so disappointed with the quality of work that was done on my home. The cleaner (women) semi wiped down my two bathrooms and cleaned one counter in my kitchen. She then came up to me and advised me that her two hours were up and she was not able to finish the cleaning. I advised her nothing was cleaned as of yet. She advised me she was a new employee and the time just got away from her, but she would try to manage her time more efficiently next time. I was so upset. Nothing else was cleaned in my home. Not the stove,microwave, counter tops:no sweeping, moping, dusting, vacuuming was conducted. How disappointing and what a disservice to myself the client. I would not recommend this company to anyone. If you want cleaning conducted in your home please look elsewhere, do not waste your time with this company. I was so disappointed. Paid almost 200 dollars to have two small bathrooms semi wiped down and a counter. I did call Pink Sponge and spoke to Jennifer directly and advised her of the service that was not conducted in my home. I was so upset with the service Pink Sponge provided. This is supposed to be a cleaning service. So in the future please provide the client what they pay for. Not for me , I will never attain you to clean my home; but for the next person that ignores this rating and obtains your company to provide service in their home. read more

Under so many stressors and figured I could not afford a little help, but I'm so glad I called Pink Sponge. To my surprise I can afford a little help. Thanks to SERENITY who came to us with a big smile, sleeves up and ready to get right to it, a little goes a long way! The bronze package is a gift from above. I will be requesting same person for our cleaning (if they do that) because she also gave our family a feeling of trust which I don't think is easy to feel these days. Thank you Serenity! Thank you Pink Sponge! read more

Pink Sponge does a fantastic job! Cheyenne was very detailed and did a great job! She was aware of all the notes on my profile and made sure to ask me if I was satisfied. read more

Cheyenne did an incredible job deep cleaning our home! She was thorough, professional, and paid great attention to detail--dusting, mopping, and even tackling the baseboards and kitchen. We truly appreciate her hard work and would highly recommend her services. Thank you, Cheyenne! The rest of the team was also very responsive. read more

Quality work, thorough detailed cleaning, very polite, friendly, professional and reliable, got along with our dog & cat,

Been with Pink Sponge for years. They are thorough, accommodating, and friendly. 5 Stars!

Working with Pink Sponge Glendora has been an absolute nightmare, and I've been incredibly patient before resorting to writing this review. They've charged my card multiple times without my permission, even after I repeatedly asked them to remove my debit card from their system. I've reached out to Jennifer so many times asking why I'm being charged for services they never even provided, and she hasn't bothered to respond. On top of that, the cleaning is horrible--streaks left all over the floor. I brought it up to her as well and again no response!! I've tried to be understanding, but this is beyond unprofessional, and I would absolutely not recommend this business to anyone. read more

I spoke to a nice lady at Pink Sponge named Jennifer. This review is posted just for Landlords to know that on a Move-out (or Move-in) DEEP CLEANING ; they do NOT hand-wash the ceilings for you. I would have liked to hire them as Jennifer was so nice and patient with me. (but I need someone to hand-wash ceilings.) I provide the 6' ladder. I wish them much success. read more

The two stars are for Valerie the girl who came out to clean my apartment the girls in the office had no clue what she goes through I told him it would it would take two people three hours and they wanted to charge me more than what they wanted to charge me for one person for 5 hours made no sense the girl never got the job done but what she did do she did very well she had a great attitude and felt very bad that she was caught in the middle of the office and myself they do not allow enough time for her to clean what needed to be cleaned and three of my rooms did not get cleaned I am very disappointed in my $400 for 5 hours for one girl when I could have paid two girls $400 for 3 hours and that would have made sense and more work would have got done but no the girls in the office have to save their money because they're taking advantage of these poor young workers that's how I feel about them I wouldn't suggest anybody use them cuz they're using you read more

The service has done a good job. It it feels good to have a schedule, and on one day when I needed to move things around, they worked with me. I love the 30 minute heads up warnings, and the Bugs are so cute. It feels good to have my space cleaned up. I was on the cusp of cancelling the service because I had entertained the idea of a new years resolution to clean up my own messes, but Jannis has worked hard in the house and brought me happiness to my day. To feel comfortable allowing someone in your sanctuary is a good feeling. I hope that Pink Sponge continues to do a great business. read more

Kimberly E. was amazing! She was friendly, highly efficient, and accommodating with my last minute requests. I recently had work done on my home so it was a mess and I was worried a one-time clean wouldn't get it all. But I was pleasantly surprised! She was thorough and provided excellent service in every part of my home. I highly recommend Pink Sponge and would definitely ask for Kimberly again! read more

Pink Sponge has been a life saver recently. I have the team come out 1x per week and it allows me to spend precious time with my family. After work I can focus on quality time instead cleaning tasks. I appreciate the consistency and easy billing methods they provide. The cleaning technicians that help me are always courteous and do a great job. Cheyenne and Valerie have helped several times and I've appreciated their attention to detail and willingness to understand my key priorities for the visit. I would definitely recommend Pink Sponge! read more

Tried them out for the first time and had a positive experience! I felt super safe with the worker which is a big plus. It's always kind of nerve-wracking having someone in your space you don't know, the company made it easy and comfortable. Loved our service rep, shout out to Jennifer and Olivia for their hard work. Their company has packages and bases their quote on what you want to add. How frequent etc. Just ask their suppprt, they are very friendly and Informative. And if your package doesn't have what you need, you can always add on something and let them know before the visit with support. Look at the packages, ask the questions, it'll go along way so you're not stressing. Would recommend them over and over. read more