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    Pink Sponge Maids

    4.1 (261 reviews)
    Open 7:00 am - 10:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Pink Sponge Maids

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Pink Sponge Maids Photos

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    I asked if they do a full on wipe down for the walls, she said no, only the stains or marks that they see.
    Wenai J.

    I hired Pink Sponge for a deep clean of my 1,000 sq ft condo and unfortunately had a very disappointing experience. 1. Miscommunication from the Start I reached out via text and requested a deep clean, including walls, baseboards, and the garage. However, when the cleaner arrived, she was under the impression that only the walls, baseboards, and garage were expected. Because of this miscommunication, she spent the first 20 minutes on the phone with her office trying to clarify the scope. Eventually, I told her to just start the job, and that if she needed more time, I would be open to adding extra hour. 2. Understaffed and Poor Value Maybe it's just me, but in my experience, cleaning crews usually come in pairs -- especially when charging by the hour. In this case, only one person was sent, and I was not informed ahead of time. I later learned that if they had sent two people, the price would have doubled -- again, not communicated upfront. Also, that would mean paying almost $600 for a 1000sq ft condo?! 3. Unacceptable Quality of Work By the 2.5-hour mark, she claimed to have finished cleaning the kitchen, two bedrooms, and two bathrooms, yet none of the rooms were vacuumed or mopped, and many surfaces were still dirty. I'll be uploading photo evidence of the work that was left undone. When I asked she said bedrooms surfaces are not wiped and no vacuum, so in reality at this point she has only half way done with 2 bathrooms and kitchen What stood out even more was that, during my inspection, I noticed the door frames were untouched, even though I had specifically told her in the beginning that I wanted all doors wiped down. When I pointed it out, she responded (I'm quoting her exact words)-- "I have to be told to clean that." Then she asked, "So do you want me to clean it?" -- it was frustrating that something so basic had to be requested again after I had already stated it. 4. No Resolution from the Office I reached out to the office with a detailed explanation of what went wrong and sent photos showing the issues. At first, I was told a refund request would be submitted on my behalf. But after a few emails back and forth, they stopped responding entirely -- no follow-up, no accountability, and no resolution. 5. Unprofessional On-Site Experience The cleaner took a lunch break at 11:30am., just 2.5 hours into a three-hour job that started at 9:00 a.m. I understand that W-2 employees may be required to take breaks, but I was hiring a crew for a project, not managing an employee's shift. What felt unprofessional was that she left the house for 30 minutes, with all her tools and equipment left scattered throughout, with only 30 minutes of working time left. It disrupted the momentum of the job and didn't reflect the professionalism I expected. I understand that running a small business is not easy. That's why I didn't post this review right away. I gave the company a chance to resolve it. I explained everything in detail over the phone, provided photos, and was very clear about why I was disappointed. At the end of the day, all I wanted was a response. If they believe this is the level of service they stand behind and that charging $267 was fair, I accept that -- and I have the right to share my experience publicly. But if they believe a refund is appropriate based on the actual quality of the work, then they should have taken actions and at least communicated with me.

    Maha A.

    My home barely cleaned at all dirty carpet Rugs rolled up not even picking up a piece of paper The lady was nice but even the car they gave her wouldn't start She said they need to finish in two I was told to pay the higher price and she leaves when she's done She was not done by any stretch Worst house cleaning I ever got I spoke with the manager and she was very courteous and asked how they can remedy the situation We agreed they send another employee (Emily) who is quite good and cleaned a couple areas and that eased my disappointment a bit I don't believe I can use this service due to their very strict rules about not moving or picking up anything I'll upgrade to 3 stars from one

    The hot chocolate gift box for my kids and me!

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    2 years ago

    Big shout out to JANNIS for a job well done! Was very satisfied with the service and final product looking forward to future service.

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    1 year ago

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    1 year ago

    The service is great she was very pleasant and did a great job . I am looking forward to her next cleaning visit .

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    2 years ago

    Been with Pink Sponge for years. They are thorough, accommodating, and friendly. 5 Stars!

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    2 years ago

    I'm thankful for the pink sponge and their cleaning team. I will be using them for here on out. Thanks Pink Sponge

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    2 years ago

    Quality work, thorough detailed cleaning, very polite, friendly, professional and reliable, got along with our dog & cat,

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    Page 2 of 7

    Ask the Community - Pink Sponge Maids

    Hello can someone call me the phone doesn't work?

    Hello! You can always give us a call at 800-856-3162! Happy to help!!

    Hello, Do you handwash ceilings? I can provide a 6 foot ladder I need all ceilings hand-washed in a vacancy move-out cleaning job. Thnx, a Landlord

    Hi L.C.! Great question! For the safety & security of our Team Members & Clients we are fully insured with both General Liability & Workman's Compensation Insurance, thus providing some limitations to keep our Teams safe! So, this would mean we stay… 

    The phone number is disconnected. Any idea of what their new number is?

    Hi Sharon! Please call us at 800-856-3162, we will be awaiting your call!

    Don’t See Your Question? Ask Away!

    Review Highlights - Pink Sponge Maids

    We are A Leading Role in Pasadena and we always appreciate the help from Cheyenne on the Pink Sponge team.

    Mentioned in 19 reviews

    Read more highlights

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    Lili Cleaning

    Lili Cleaning

    (13 reviews)

    SAVE YOUR HARD EARNED MONEY AND FIND SOMEONE ELSE. Possibly one of the worst cleanings and…read moreexperiences I've dealt with as someone that HAS home cleanings often. She was 3 hours late to the appointment time. I schedule a deep cleaning with her and gave her a list of some things to not miss/focus on. She ran late finishing by herself and told me if I see anything during the day to let her know so she will come back. I said ok and paid. Tomorrow morning I look through the house and it's horrible for a deep cleaning. Dirty everywhere. I messaged her immediately about did you atleast vacuum downstairs and instead of sticking to what she said about taking care of anything she missed, she started saying she only would do what's on the list. I'm pretty sure a deep cleaning includes vacuuming and wipe downs and basic cleaning ect. Regardless she started attacking me about none of vacuuming ect downstairs is part of deep cleaning and just took the money a ran. Does not stand behind her work. FIND SOMEONE ELSE. I PAID CLOSE TO 400 for this and there were plenty others with a team to clean at that price. NEVER AGAIN.

    Lili saved us - my parents house was in need of a deep clean for the first time. When I messaged…read moreLili for her availability, she was able to schedule in 2 days. She cleaned by herself and spent 7.5hours on our 4 bd, 2 story home. The carpets were whitened, railings were spotless, hardwood floors shined and kitchen was cleaned well. She charges windows separately from the overall clean. Pricing was competitive and clean was professional with quality. Only note: She did show up late to the appointment. We agreed on 10am, and she came by at 1pm. I was not notified ahead of time, but we were grateful she could come. Thank you Lili!!

    Maricela's House Cleaning - Before and after

    Maricela's House Cleaning

    (27 reviews)

    Look no farther. If you're looking for the BEST SERVICE at an EXTREMELY GREAT PRICE, it's…read moreMaricela's house cleaning. This team is by far the best choice, and I have used multiple cleaning services over the years, it does not get better than this. Maricela and her team are absolutely amazing. Really quick on communications and responses, showed up early, and at a much better value than others in the area. They showed up fully equipped and asked a few questions and got to work immediately. The house is sparkling clean in a way that I haven't seen in a long time. There were sections and piles of clothes I was tearing my hair out over that they went and took care of without my needing to ask! I can't tell you how much I appreciate them and how happy I am with their work. Extremely respectful to anything and everything they touched, everything is shining squeaky clean and smells fantastic, and best part? My cat loves them. Animals know something we humans don't and my cat was a happy camper. I cannot recommend this team and company enough. I almost don't want to write a review so I can keep them exclusive, but they're so great I have to share. Book them! You won't regret it! Also, I sent requests and inquiries through Yelp's project function. Other people were either more expensive, or flakey. I literally had another company (very well reviewed too) tell me they had booked me for Monday morning at 9am, just for them to forget about me. Not these guys, Maricela's team was very easy to communicate with and quick on the response for calls and texts. Truly unbelievable and what a great experience. Thank you so much Maricela's and team! Edit: after reading the 1 star reviews, just gonna put this out there: There are some spiteful and angry people out there. If people buy fake reviews, it certainly isn't this team. Probably some of the "higher rated" guys that are sound salesy and "closers" on the phone. I thought that guy was going to be solid, nope. I'm not a fake review. Here's my happy cat to prove it.

    It's really disappointing that I feel the need to write this. I had high hopes due to their amazing…read morereviews, but I really should've listened to the one bad review they have since my experience is similar. I called on a Friday to inquire about cleaning services then confirmed over text a Monday at 3pm appointment. She texts me Monday morning saying that her other client before me requested additional services, so she asked if I wanted her to come at 10am the next day. I was already annoyed because I took Monday off work to clean and organize. I replied asking if she could come after her first appointment. No reply. I followed up 2.5 hours later. She replied she was busy. I sent a follow up text almost four hours later. She said she could come around 1pm on Tuesday (next day). At 11:30am on Tuesday, I text to confirm. She says she's at a meeting at her son's school, but yes. At 1:37pm, I ask if she's coming soon. She says she's waiting on her son's teacher for the meeting. I say I understand, but it would be great if she could keep me updated with timing. She did not reply. I check in at 3:40pm. No response again. I call at 4:01pm. She does not pick up. I end up cancelling the appointment even though I doubt she was ever planning to come. Unless there's an explanation, it seems like she lied. She said she was at the meeting at 11:30am then says she's waiting for the meeting with the teacher at 1:54pm. As you can see in the texts I uploaded, she fails to communicate and update me in a timely manner.. or at all really. This experience was absolutely unacceptable and unprofessional. I would've happily paid more to another company from the start to guarantee the service I requested. EDIT: Maricela's daughter and husband called to make things right, which I appreciate, but I decided to book another house cleaner. Also, 6 reviews were posted after I posted my review lol. Within the past 3 hours. Clearly they're faking reviews because some of the posters have only ever posted once. They're trying to drown my review. And as to Maricela's response, you should've communicated to me that you weren't able to come, which you did not today. Proof in the screenshots. I am empathetic to your situation, but don't say you can do something you can't.

    Janeth's Cleaning Services

    Janeth's Cleaning Services

    (198 reviews)

    Quality and value! Very transparent with what services will be done. Janeth's Cleaning Service…read moretruly exceeded every expectation I had. The team they sent, Evelyn and Ana, did a phenomenal, transformative job. I'm stepping into a new role as a caretaker for my uncle, who is battling terminal cancer. His home hadn't been properly maintained for the past three years, and I needed it to be cleaned before moving in. What they walked into was overwhelming. What they left behind was nothing short of a complete reset. The house feels livable again. Peaceful, even. And the bathrooms...I can't even begin to describe how bad they were. Truly. But after Evelyn and Ana worked their magic, I have zero hesitation using them now. That alone says everything. The kitchen--my sanctuary--was brought back to life. That clean house smell? Absolutely divine. You can feel the difference the moment you step inside. This wasn't just cleaning. This was care, respect, and restoration during a really heavy time in my life.

    I hired this cleaning company about a month ago and I was conflicted to write this review, but the…read moremore time that passed the more details I noticed post-cleaning that really bothered me. I requested a deep cleaning of my completely empty 3 bedroom, 2 bathroom, one story, 1140 sq ft condo. The day of the job, 2 very nice ladies showed up with all of their own cleaning products and vacuum. They took 5 hours at $75 an hour and I tipped them $25 each. They did a really nice job cleaning the vertical blinds in each of the 3 rooms and the dining area where the large window with sliding doors also has blinds. The rest of the house where I can tell they cleaned, they did a decent job, however I immediately noticed that: they did not properly clean inside the shower of one of the bathrooms because there were some cobwebs in the corner; they did not dust the walls since I could see some cobwebs in one of the bedrooms and near the vent of the dining area; the chandelier in the dining area was still dusty; the top of the bathroom cabinets were dusty; the washer and dryer are in a closet where the sliding doors are removed, the bottom tracks were dusty and clearly not vacuumed. I just feel that working in an empty home for 5 hours should not result in so many details missed. For the price they charged and the time they took, I was very disappointed. While I appreciate the punctuality of the ladies, their kindness and the quality of cleaning they provided on what I could tell was cleaned, I do not think I can work with this company again, nor would I recommend them.

    Pink Sponge Maids - homecleaning - Updated September 2026

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