I went to this shop for ~2 years for each oil change. Each time, the staff was friendly, respectful…read moreand informative. Sometimes as a young woman, a mechanic can be intimidating, especially when you're not too familiar with cars. There were a few instances where they explained work that needed to be done in the future and walked me through the garage to show me directly what was wrong on my vehicle. Great people, great service.

8 min oil change isn't exactly 8 mins, but it's very quick and the prices are great too. They…read moresometimes have a line so I call ahead to see if they're busy, but they seem to be able to handle at least 3 cars at a time so the wait is never terrible. This is my go to oil change place for our vehicles.

Excellent and quick service. Answered all of my questions. Will be returning for my regular oil…read morechanges.

Excellent customer service, courteous and professional…read more Walked me thru all the steps of an oil change while I sat in the truck. They checked my lights, air filter, tire pressure and everything else. GREAT guys working in the Morris Ave. Springfield NJ location (next to Wine Library). I will definitely be back.

This review is for the MORRIS AVE, Springfield NJ location (next to Wine Library)…read more Excellent customer service, courteous and professional. Great guys working in this location. Walked me thru all the steps of an oil change while I sat in the truck. They checked my lights, air filter, tire pressure and everything else. I will definitely be back.

Super friendly service! Imam did such a great job taking care of me & explained everything so…read morenicely. As a woman, I did not feel like I do at other places where my money is taken advantage of.

Made and appointment and brought a 2015 Jaguar in due to brake pad warning…read more Dan examined the car and diagnosed faulty sensors. Suggested replacing them at a convenient time during the next few months, as brake pads were fine. Compared to the relentless upselling I've experienced at Jaguar dealer repair shops, Dan's honesty was a breath of fresh air. He could easily have indicated the necessity for new brake pads and instead honestly recommended a far less expensive sensor replacement. Dan is my go-to Jaguar repair guy going forward.

Deserves 10 stars. Dan is the man. Very easy very honest excellent communicator. Happy to say I…read morefound a lifelong mechanic that I can take anything/send anyone to.

I am revising the below review and adding 1 star as the regional manager did reach out to me after…read moreseveral conversations with the store staff and refunded the cost of the brake work that in my opinion was either unnecessary or previously done poorly by Firestone. He stood by the judgement of the store staff but agreed one shouldn't need new brakes after just 8,000 miles. I appreciate that Firestone made the effort to resolve this issue. Not every place would do that so have to give them credit. I have been coming here for over 6 years and have mostly felt this was an honest shop but the last few visits I have seen a big push to up sell and add on services that I am not sure are always needed. The last straw was when I had my wife go in for an oil change and she came home with over $700 dollars of charges. Once again I am not a mechanic so it's a bit hard to dispute but what seemed odd was that they told her she needed new rear brakes, rotors and a change in brake fluid. She got the additional work done but when I looked at old receipts we had Firestone do all that to all 4 wheels 3 years ago. Although 3 years maybe a while ago we only put 8,000 miles on the car in that time. I can't imagine even with hard driving in 8,000 miles we would need all new brakes on the rear. I called the Manager the next day but he said he was not around the day of the service and passed me off on the guy who sold her all the extra services. He swore that company policy is to recommend new breaks after 2 years or 24,000 miles and the rear breaks were wore down to just 2 and 3mm. I find it very hard to believe that even under the most extreme driving conditions after 8,000 miles and 3 years a garage kept car would need all that brake work. The sales guy kept insisting he doesn't up sell and recommend unnecessary services. I unfortunately have lost confidence in this shop and will likely be looking for a new place.

Another Firestone location I would not recommend unless you have money to waste. I scheduled an oil…read morechange, and by the time I picked up my car, I was told I also needed brake work and other repairs. On another visit, I brought my car in because the AC was blowing hot air. They recharged the system, but within a few days it was blowing hot air again. It turned out the compressor was bad, so I ended up wasting money on a recharge without the actual problem being diagnosed first. Avoid unless you have no other choice.

Rey did an outstanding job with my car. It wouldn't start at times and would stop while driving it…read more I took it to another mechanic in Bayonne twice who couldn't fix it and didn't care to. It was a complete nightmare and now my car drives like brand new. He cleaned the engine and I am so impressed. Please bring your car here, you won't be disappointed.

ive personally never met a more reliable mechanic anywhere ive gone and will definitely be a…read morereturning customer for as long as i can forsee. ive been struggling financially and the time and care i received while i was there made me feel at home more than words can describe. not only are my brakes now more reliable than theyve ever been my entire time owning my 07 corolla (and i only got the rear ones!) i am also left with a notion that there are still good people in this world and i was lucky enough to find an amazing one. thank you so much for your intricate care on my car, i have never been more thrilled to pay for service and wish i couldve given more than i had to as a thank you. if i had to recommend a mechanic with all my heart, this would be the one!

Went here to get a tire fixed and they took care of it right away. Alan is amazing! He wil take…read morecare of you, takes the time to explain things and really fair. I will be coming back.

Start going there recently since my car was getting old. It's 2010 Toyota Prius and 2007 Toyota…read moreYaris, both drive well. He has been very good and he is honest with his work. He fixes things sometimes without charging if work is small. He has fixed all kinds of problems in the past, and we now go only there for all automotive repairs. I recommend if you are looking for reliable and honest automotive repairs.

I had never been here for an oil change or a car wash but I pass it all the time going to the…read moremarket or driving home. I stopped in on a Friday morning for an oil change. It was very quiet. The employee asked if my car took synthetic oil and I had no clue. We popped the hood on my car and he checked. He advised synthetic oil and it would take 10-15 minutes. I waited in the waiting area which was dirty and had wrappers on the floor. I looked up and saw the price of the oil change. $74.99! YIKES! The most expensive oil change in my lifetime. I had to suck it up since they had begun. They had cheaper oil changes available but not for synthetic oil. I attempted to pay with my GSA government credit card since it was a government vehicle and the employee didn't accept it. That was a first for me. Needless to say, I won't be going back here again based upon price and the fact they didn't accept my credit card. I had to put it on my personal credit card and seek reimbursement from Uncle Sam. The car was ready when promised and the oil change was done.

The young men servicing cars in the oil change bay ARE NOT EXPERIENCED MECHANICS or qualified oil…read morechange technicians. It appeared that they were unable to properly change the top mounted filter due to their lack of experience and inadequate training. As a result, the filter housing was unnecessarily forced and caused considerable damage and a large repair bill.