The front person. I believe his name was Derek. Gave me a tour of the facilities and was super…read morekind. If anyone needs a storage space, I'd recommend here for the price and the niceness.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Moved to Tennessee and needed storage while we were looking for a home. Rented a 10x30 unit at a…read moregreat price. Things they did not tell me... 1) There is next to no security system. Our unit was broken into and completely trashed. Many items were stolen and broken. Barely an apology from anyone. $ other units were broken into that same day. One unit had 2 classic cars stolen from inside. Luckily I had paid an extra $15 a month for insurance or there would have been no recourse. 2) Unit is infested with roaches. As I was cleaning up my unit after the break in I could not believe the infestation. I had to take special precautions to not bring these pests to our new home. This place is awful!!!

Keith has been beyond helpful to us selected our unit and setting up our online account. There was…read morea power outage in Chattanooga and Keith went out of his way to call us when power was restored so we could come back to un load our car. We are so pleased with the exceptional service at the Publix Storage 5301 Hixon Pike, Chattanooga.

Very impressed with how clean this location is! It's immaculate and there are no smells. Kim the…read moreoffice manager is wonderful! She's so helpful, very friendly and gracious, and fully knowledgeable about everything. She answered all my questions and showed me around. I would have given a gleaming 5 star if not for one small but important factor - the units are not the advertised size. I measured a 5x5 and discovered it's actually 4x5. I measured a 5x10 and discovered it's only 4.5x9.5. My advice is, come to look at the units in person, like I did, and bring a tape measure with you. Hopefully Public Storage will rectify the misleading measurements so that people are accurately informed about what they're paying for.

Wonderful service by Kim, who showed us options and explained the process to us. Very clean…read morepremises and great location. Find exactly what we needed and very pleased with customer service rep Kim, she is excellent at her job!

Tabby's customer service is OUTSTANDING!! she was very helpful, very welcoming, knowledgeable and…read morewent above and beyond to resolve my issues with my unit

Great customer services and caring staff. I was in there one night last month and a customer found…read morea dog they provided water for the dog and was trying to locate his owner. This is what great customer service is. On top of that they are very patient. If one need to rent a storage unit go over to the Public storage off of Jersey Pike you won't be disappointed. Ask for John.

4 months ago I rented 2 spaces. CS only allows a One time credit on One space BUT HAS NO ISDUE…read morecharging 2x Apllication fees. can we say comministic hypocrisy? I call the 800 number to pay And AUTOPAY sees both spots, asks for the amount for 1 space or maybe it's a special? then you deal with the robstaff who have ZERO answers, ZERO help and continue to tell you that they can't take the payment they called about DUHHHH. THE only thing that keeps me here is that it's very reasonable. except for an unreasonable system and Cadefile cadre.

Terrible customer service at this location. THEY did not charge my card one month as they had done…read morefor YEARS, when the card number and expiration date had not changed. When they finally made me aware the bill had not been charged, I immediately called them and reinstated the card. Yet they charged me $45 late for THEIR error. In addition, I wish we had chosen another location for storing our stuff. This CubeSmart location is old and dirty compared to others I have seen in our area and around the Southeast.