I rented a storage unit here around 2 years ago, or maybe longer, if memory serves me correctly…read more Everything has been decent, but I was *very* frustrated with the last rent increase which almost doubled the monthly rate. That is absolutely not right! However, my major issue is that, since maybe around the beginning of the year, the company has not kept someone in the office during the office hours posted on the door. I have gone numerous times to pay my bill, only to find it locked & no one in the office. I have learned to call before I go (though I have forgotten a time or 2), but the answering service has not been given correct info often times, as they expected someone to be at the office during certain times, but when I have gone, there's still almost always been no one there!!!! I have found signs posted, stating early closing times, or later opening times the next day. But even with that info, the people who service the number provided for info have rarely been notified about the changes!! I'm *absolutely* *fed* *up* with this sloppy, shoddy, poor & usually nonexistent service!!!!!! I understand there's been employee changes, sicknesses, lack of enough people to be in every office location. But they have no excuse for not having the actual everyday times posted at the office & if something happens to require different hours, giving *specific* opening & closing times. But more importantly, they HAVE to take 2 minutes to call the answering service & informing them of the true times there will be someone there! I am now needing to pay my bill with cash. Just this week, I have called 4 times, been there 3 days & still not found anyone in the office to pay! I absolutely will NOT pay a late fee, if I am unable to get my payment processed before the due date!!!! I Don't Know what is causing such few employees. But they need to get their act together. This is the poorest customer service experience I have EVER experienced anywhere!

From the owner: North Chattanooga is home to several communities and neighborhoods, including Alpine Heights,…read moreEastwood Acres, and Forestdale. Whether you are looking to declutter a closet or garage, clean up your company's filing cabinets, or hold your belongings during a move, Red Bank Climate Storage offers individuals and businesses with a convenient place to house your belongings. Red Bank Climate Storage can be found just off Dayton Boulevard, across from Lillie Mae's Place and next to the Dollar General. Our facility backs up to Stringers Branch. We are a short drive from several area businesses and restaurants, as well as Highway 27. We make it simple to drop things off or quickly get items from your storage unit and get back to your day.

Read fine print related to rental costs if you use this location. Currently a customer at this…read morelocation. Signed up for $32 / month storage. Received note that rent is increasing to $62 / month next month. They are currently advertising same size unit for $27 / month. Manager is unwilling to honor the promotion for existing customers but would provide exact sized unit three units down at promotion price if I were willing to move. Moving out and donating the items to charity. Makes no sense to be subject to continued unpredictable price increases whenever this location decides. I only have experience with this company's 5056 New Country Dr, Hixson, TN 37343 location.

The front person. I believe his name was Derek. Gave me a tour of the facilities and was super…read morekind. If anyone needs a storage space, I'd recommend here for the price and the niceness.

Moved to Tennessee and needed storage while we were looking for a home. Rented a 10x30 unit at a…read moregreat price. Things they did not tell me... 1) There is next to no security system. Our unit was broken into and completely trashed. Many items were stolen and broken. Barely an apology from anyone. $ other units were broken into that same day. One unit had 2 classic cars stolen from inside. Luckily I had paid an extra $15 a month for insurance or there would have been no recourse. 2) Unit is infested with roaches. As I was cleaning up my unit after the break in I could not believe the infestation. I had to take special precautions to not bring these pests to our new home. This place is awful!!!

Keith has been beyond helpful to us selected our unit and setting up our online account. There was…read morea power outage in Chattanooga and Keith went out of his way to call us when power was restored so we could come back to un load our car. We are so pleased with the exceptional service at the Publix Storage 5301 Hixon Pike, Chattanooga.

My Rent started out at $113 a month and that was not a special or first month special. That was the…read morenormal price. They started going up on my rent every three months. It got as high as $342.60 within 2 years. I called corporate and they did reduce it down to $239. Three months later it started going up again and went to $288. called corporate again and they brought it back down to $265. Three months later it went up to $288. I got a notice that it was going up to $325 so I got my stuff out and would never recommend anyone doing business with them. I have rented storage space other places and they would not go up on rent. The one time another facility did go up on my rent after 2 years it was only a $15 increase. Stay away from this company. they are crooks.

Very impressed with how clean this location is! It's immaculate and there are no smells. Kim the…read moreoffice manager is wonderful! She's so helpful, very friendly and gracious, and fully knowledgeable about everything. She answered all my questions and showed me around. I would have given a gleaming 5 star if not for one small but important factor - the units are not the advertised size. I measured a 5x5 and discovered it's actually 4x5. I measured a 5x10 and discovered it's only 4.5x9.5. My advice is, come to look at the units in person, like I did, and bring a tape measure with you. Hopefully Public Storage will rectify the misleading measurements so that people are accurately informed about what they're paying for.

My Rent started out at $113 a month and that was not a special or first month special. That was the…read morenormal price. They started going up on my rent every three months. It got as high as $342.60 within 2 years. I called corporate and they did reduce it down to $239. Three months later it started going up again and went to $288. called corporate again and they brought it back down to $265. Three months later it went up to $288. I got a notice that it was going up to $325 so I got my stuff out and would never recommend anyone doing business with them. I have rented storage space other places and they would not go up on rent. The one time another facility did go up on my rent after 2 years it was only a $15 increase. Stay away from this company. they are crooks.

Shadda was kind and helpful,best of the best,I wish everyone had her personality and kindness 10…read morestars very professional.

4 months ago I rented 2 spaces. CS only allows a One time credit on One space BUT HAS NO ISDUE…read morecharging 2x Apllication fees. can we say comministic hypocrisy? I call the 800 number to pay And AUTOPAY sees both spots, asks for the amount for 1 space or maybe it's a special? then you deal with the robstaff who have ZERO answers, ZERO help and continue to tell you that they can't take the payment they called about DUHHHH. THE only thing that keeps me here is that it's very reasonable. except for an unreasonable system and Cadefile cadre.

Terrible customer service at this location. THEY did not charge my card one month as they had done…read morefor YEARS, when the card number and expiration date had not changed. When they finally made me aware the bill had not been charged, I immediately called them and reinstated the card. Yet they charged me $45 late for THEIR error. In addition, I wish we had chosen another location for storing our stuff. This CubeSmart location is old and dirty compared to others I have seen in our area and around the Southeast.

Honestly I have no complaints. I've been using their services for well over a year by now and they…read morehave been extremely helpful and no issues whatsoever.

Gives you a low rate for a few months then jumps it up. Basically is almost bait and switch.read more