We had been very satisfied with Dr. Raya's care until our 12-year-old Standard Poodle, Cooper, was prescribed Librela. Unfortunately, within 19 days of the injection, Cooper passed away after experiencing severe adverse effects. When we called the clinic a few days after the injection, we were reassured by a veterinary technician that the symptoms were normal side effects that would resolve in a couple of days, or that Cooper was simply having an "off day." We trusted that advice. Looking back, I wish we had been encouraged to review the available research and potential risks beforehand so we could have made a fully informed decision. We also informed Taylor, the receptionist, that Cooper had to be put down on September 1st. We had expected a call from Dr. Raya offering condolences, but no such outreach was made. His lack of acknowledgement during such a difficult time was deeply disappointing. We inquired whether the adverse side effects should be reported directly by the veterinary clinic. The office manager advised that the responsibility for reporting rests with me and provided the contact information for Librela's manufacturer, Zoetis. No complaints with the staff. Staff has always been great especially Taylor and Sarah, who is probably no longer there. read more

Pinnacle Veterinary Center - Veterinarians Near Me - Santa Clarita, California

We've been coming here the past 1.5 years when one of our dogs suddenly wasn't able to walk. Pinnacle was helpful to our pup but also supportive of my now fiancé and I emotionally during the process. Unfortunately we had to say goodbye to our pup today and the entire staff was so comforting to both her and us during the process from beginning to end. Thank you Pinnacle for easing us through this read more

I take my parent's pet there when it needs something. The groomer mentioned the ears may be infected, so I took a trip to the vet. Pinnacle employee: "everything seems fine but we 'recommend' $570 something worth of B.S. just for tf of it" Me: 'nah, I'm all set' I personally wouldn't do business with someone like that. read more

We would like to Thank Dr.Raya and the wonderful staff at Pinnacle Veterinary Center. We brought our beloved pup in with a mysterious injury and the staff was so helpful and kind when we were very nervous! Our vet was Dr. Raya, he figured out our dogs diagnosis so exactly and created a care plan for him! We can now expect a full recovery and have our playful pup back to his toys and walks! Dr. Raya was very knowledgeable and we knew our pup was in great hands! we will return to Pinnacle Veterinary for all our vet needs! Thank you Pinnacle! Karen N read more

My experience here was extremely disappointing. I debated on making this review and decided to proceed because for what I paid, there should have been much better communication and support. On top of the fact that I had to pay twice for a surgical consult after booking my dogs procedure at the agreed upon date from the first appointment. My dutch shepherd Poppy had her spay procedure here on a Friday. Over the following week, we were struggling to manage her post-op medications, which caused a significant behavioral reaction. As the medications wore off, she became increasingly agitated and reactive--this was not her baseline temperament, but a clear change associated with the medication. I reached out multiple times for guidance, and by the following Thursday--six days after surgery--I was told that the veterinarian who performed her procedure had not been responding to messages, including from other patients. The staff said they would try contacting her again. I followed up Friday and was then told that neither the original veterinarian nor any other vet at the clinic could assist me. By Saturday, I physically went into the office desperate for help and covered in bruises from trying to safely manage my dog during this medication-related reaction. Despite this, I still could not get support from a veterinarian (I was told one was coming in at 10am and there was already a suggested medication from the original Vet in her notes). Instead, I was advised by front desk staff and a technician to discontinue her sedatives altogether--even though she was supposed to remain calm for another week. Out of desperation, I followed that advice, which resulted in my dog becoming extremely active and unable to follow proper post-op restrictions. This put her recovery at risk and left me feeling completely unsupported during a critical time. To make matters worse, no one followed up the next week when the veterinarian was expected to return, despite everything that had happened. This was not only a stressful medical situation--it was also a complete breakdown in communication and patient care. Given the high cost of services here, I expected a much higher level of support and accountability. I truly hope this office improves their post-operative care and communication, because no pet owner should be left in this position. read more

ALLLLLL STAFF THERE IS THA BOMB!!! Very knowledgeable and accommodating to ANY question about your pet. Dr Raya cares and take the ez route unless more complicated route is needed. He is great very up front and personal. Our dogs love it there. They don't get stressed out when they get there. Hours are good and their back-up Vets are highly recommended as well. Plus we don't trust our dogs to just anyone!! Thank you Pinnacle. read more

Pinnacle Veterinary Center - Happy dogs after their check-ups!! - Veterinarians Near Me - Santa Clarita, California

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I took my bearded dragon to Dr. Raya at Pinnacle Veterinary for constipation. Unfortunately, my experience ended in tragedy. Dr. Raya prescribed and administered a medication that I later discovered is only FDA-approved for dogs and is toxic to reptiles like bearded dragons. At no point was I told that this drug was being used "off-label" or informed of the risks. If I had been given that information, I would have declined the treatment. A few days later, my bearded dragon passed away as direct result of this medication. I trusted that the veterinarian would act in my pet's best interest and disclose any risks, but instead I was left grieving and feeling misled. Pet owners deserve transparency and honesty, especially when it comes to medications that can be harmful or fatal. Sadly, I cannot recommend this veterinarian due to the lack of disclosure, poor judgment, and devastating outcome. Pets are not disposable! Anyone that can say that if their pet died, that they would just go buy a new one should not be a pet owner. It makes me sick to even think about that. My bearded dragon was my baby and can NEVER be replaced. Dr Raya took my baby from me and I would seriously think twice before using him to treat your pet. The office manager Mindy was so rude when I called to report that my baby, who was healthy aside from being a little constipated died because of a off lable medication that should never have been given to her. And the only thing I was told about this medication was that it was safe. Dr Raya failed my baby and my family so bad. If he would have disclosed the information about this medication and the risks, I would have never consented to it, and my baby would still be alive EDIT: To Chriss S... It's not false information. TOO funny that I never mentioned what medication it was, yet you seemed to know! You must be employed there. DO some research! Talk to the FDA and manufacture for the medication like I did, You may learn something. read more

We have been taking our 2 huskies here for years and I wish I could give more than 5 stars. Every single vet tech we've seen has been incredibly kind, helpful and so loving to our pups. Dr. Lewis is beyond amazing, she's the first vet to consistently give our dogs overall physicals - checking everything and being so loving when she does. We take them regularly for their annual exams, vaccines, and unfortunately some minor accidents. We have never once felt we were overcharged, pressured into anything/ paying for anything unnecessary. There's been a few times we've had to take our dogs somewhere else for what we think is an emergency (because pinnacle is booked), and quoted $1k-$2k for something we can't justify the cost for. We'll wait for a visit here and they will be confused with what we were quoted elsewhere, and usually charge around $100-$200 for the same thing without bogus additional charges to take advantage of us. I cannot stress how much we love this place and will always bring our pets here! read more

I've been taking my dogs here for more than 4 years. They helped so much to make the transition as peaceful as possible when our Reilly died from a brain tumor. They've been awesome taking care of our two boys since then. The boys get so excited once they realize they are in the parking lot! My only complaint, and this is probably not their fault, is that it is impossible to get a same day appointment. At those times, we've had to go elsewhere at a more expensive rate. But every staff member loves our dogs and it's so apparent. read more

I love all the doctors and staff. They are always helpful and friendly. No one makes me wait when I have an appointment and because all 4 of my dogs go to pinnacle clinic I can schedule technician visits when they need a vaccine. read more

I am so grateful to the staff at Pinnacle. It was time to euthanize one of my daughter's pet rats and we were very emotional about it. Our usual vet could not get us in for weeks, but luckily we found Pinnacle. The staff was so kind, understanding, and compassionate. They fit us in right away, explained the procedure to me, and answered all of my questions. We will definitely be bringing our other pet rat to them when it's time for a vet visit. I would highly recommend Pinnacle vet. read more

if you have a sick reptile, DO NOT!!!!!! bring it to this Santa Clarita location. DR. RAYA prescribed my constipated bearded dragon a medicine called Ayradia, and my bearded dragon died a few days later. DR. RAYA did NOT disclose that this medicine was off-label and not FDA approved. his words were "don't worry it's safe". this medicine was made for DOGS!!!! my family and i have made numerous calls to other reptile professionals, and the drug manufacturer themselves who have all confirmed that it is not FDA approved or safe for bearded dragons, and that it was FDA approved and made for DOGS!!!! reptile vets who prescribe Ayradia ARE SUPPOSED TO DISCLOSE that IT IS NOT FDA APPROVED FOR REPTILES. if we were told that, WE WOULD HAVE DECLINED. DR. RAYA KILLED MY BEARDED DRAGON!!!!! PLEASE, PLEASE, PLEASE DO NOT BRING YOUR REPTILES HERE. i would give ZERO!!!! stars if i could. ONE STAR IS NOT DESERVED. the staff are also VERY DISRESPECTFUL!!!!! read more

Love these guys. They are great with my two girls Lexi and Exho, a Doberman and a German Shepard/Husky mix. They are always super friendly and helpful whenever I need actual Veterinary care or something routine like a nail clipping. I e used a lot of different vets over the years but I really like Pinnacle. Highly recommend. read more

Reasonable prices for what we needed when our Mushu was bit; frantically called everyone when it happened the next morning x Pinnacle took him right in x took care of him Going back so they can do his 6 yr old exam/shots #whydotheygrowup #sofast read more

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I LOVE Pinnacle! They have the most loving and attentive staff! Dr. Amsel saved our puppies life. She had a very serious surgery at 4 months old. She has fully recovered and couldn't be a happier puppy. She LOVES going to see everyone at Pinnacle. We are so grateful we found such an amazing Veterinary Office to love our dog as much as we do! read more

I can't say enough about how kindly and respectfully we were treated at Pinnacle. Total disclosure...this is not our regular vet. Unfortunately, it happened that we had to put our 13-year-old angel down on a Saturday, it was a holiday weekend, and we couldn't bear to watch her suffer any further. Pinnacle was available to do the hard task and so we turned to them during our heartbreak. I could not have been more grateful that we chose them. They were so comforting!! They took us to a room where we were able to spend an hour with her hugging her, kissing her and saying goodbye. They even brought her a great big chocolate ice cream and Kit Kat bar which she managed to devour. It was so thoughtful, as was every step of the process. I could tell that our sweetheart was at great peace. When we went to pick up her paw print, it was beautifully packaged along with a sympathy card signed by what appears to be the entire staff. WHO DOES THAT??? You all are so amazing and may God bless each and every one of you! THANK YOU FROM THE BOTTOM OF MY HEART!! read more

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So we've been coming here as our primary Veterinarian since we got our puppy about a year ago. There have been some ups and downs with our experiences but I feel like overall, it's a good place to bring your pets. The good: the staff is warm, welcoming, competent and seem to care about the animals. They are communicative when you have to drop off your pet for exams. We always get a call with an update or consult. And we usually get a call from the doctor if warranted. The bad: many days they are tremendously busy. Like, too busy to see your pet. And it seems like whenever we have an "urgent" matter when we need to bring our dog on a random Saturday morning, they are always closed for the day. Like, when we show up or call, they tell us they don't have any doctors that day and we have to take our dog to an emergency vet, which is always double the cost. So overall I'm happy with them, but some things could be improved, as with most businesses. read more

GO TO A VET WITH NO DEPOSIT GUIDELINES BECAUSE THEY WILL STEAL FROM YOU $45 deposit just for them to cancel on me then refuse to make up the money in any way when I told them beforehand on the phone multiple times my rabbit was incredibly sick and needed the soonest appointment date fuck you guys i paid the deposit reluctantly but it was my best bet since it was cheaper than an $800 visit to an emergency animal hospital, theres a trust system being created with the deposit between the client and vet but apparently IT DOESNT APPLY TO THEM my only choice was to reschedule because I already paid the deposit but damn they REALLY dont care about their clients genuinely why are you a vet if theres only one fucking doctor to do a check up ive never been so pissed off i dont have the money to spend $800 on an emergency vet ive done it before and i couldnt do it again this is such an insane way to take advantage of your deposit guidelines and all while having no remorse for my pet i also had to wake up to this so im even more pissed off that the first person i talked to was someone who couldnt give two fucks about my rabbit while working at a vet yall are embarrassing take some empathy classes read more

Front Desk Office Manager very unrelenting on $35 "late fee" even though I called saying I was going to be late, I was probably 15 minutes later than I said. There was even no one in the entire office. Either way her attitude and candor with me was standoffish and I was amazed and her lack of professionalism when arguing with me about what I had said on the phone when I called and the exact time. I will never go there again while she is in charge of the scheduling and appointments and they stick to a silly cancellation fee. I spent a lot of money there too and wonder if the doctors are aware of this policy. "Do you want to have a conversation or just talk" she said as she had her back to me posting on a calendar on the wall. They lost my business for ever not that they cared. read more

The Vet is nice enough, but it is a very poorly run business. They are constantly closed for lunch or meetings. Getting them to send my dog's records was like pulling teeth. Kept promising me it would get done and didn't care when it didn't. Staff didn't seem to care at all. Too many other options to choose from. I'll find a different vet read more

We have officially lost our rabbit due to the improper care of this vet my rabbit could no longer fight the pneumonia from the abscess from dental disease that was never caught by the bad vet Worst dental issues any other vet has ever seen and was a palled that it wasn't caught earlier My rabbit went through extreme pain and unnecessary death for over a year in their care and I don't think they should allow small animals if they can't properly care for them read more

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After three hours of chasing a random dog street after street, a stranger and I were finally able to capture the dog in someone's backyard after it slipped through a gate. Stopped by Pinnacle at the end of their night to check if the dog was microchipped. Christina was wonderful and so caring towards this poor stray pup. She was even able to pet him and pick him up even though he had nipped at others that had chased him all day long around Saugus. She gave us great advice for next steps and even gave us some famous dog helper names from Facebook. She stayed outside with us longer than she needed to and I am so grateful for that. She put us all at ease after a stressful 3 hours. I might just have to re-consider where I take my own dog in the future since this was such a pleasant first experience! Thank you Christina! read more

Pinnacle Veterinary Center - Veterinarians Near Me - Santa Clarita, California

I am truly disappointed to read so many negative reviews of Pinnacle Veterinary Center. My hubby and I have fostered literally hundreds of kittens and cats for humane societies and rescue groups in Florida and Tennessee and worked with numerous vets over the past three decades. We moved to Santa Clarita in February 2019, and within weeks found that our 17-year-old kitty's health was declining very rapidly. I couldn't have been happier with the care she received at the hands of Dr. Shokar and his staff (except for a bandage on her leg being wrapped too tightly once, causing swelling in her paw, which was probably my bad for leaving it on all night). He was covering all of the shifts back then, by the way, with very little time for personal R&R as he was working day and night, getting his new veterinary practice off the ground. I eventually knew it was time to help our old gal transition, and I will remember for the rest of my life the Pure Love that Dr. Shokar gave her. For a full three or four minutes after her spirit was obviously gone, he continued to stroke her fur lovingly, easing her into her new world, and my husband and me into ours, without her. I told him then, and I would say it again now, after multiple trips to Pinnacle Vet with happy outcomes for our other cats: IT WAS WORTH MOVING TO SANTA CLARITA TO HAVE HIM AS OUR VET. Nuff said. read more

Pinnacle Veterinary Center - Pippin says, "I love Dr. Shokar!" - Veterinarians Near Me - Santa Clarita, California

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Admist the chaos of COVID-19 and Los Angeles on curfew... Pinnacle Vet Center was able to see my dog on a busy Monday afternoon. They didn't just pick up my phone call and say they were full for the day like several other clinics had said to me that morning. They asked about my dogs' symptoms, relayed to the rest of the staff, and squeezed him in-between their other appt's of the day. (It wasn't an emergency, he just clearly had some allergies going on) Reception and the Vet himself were both very friendly, answered all my questions, and kept me filled in on treatment options. I was asked before anything was administered or done, with pricing broken down for each service. I will definitely be coming back here if and when my doggo isn't feeling well in the future. read more

Pinnacle Veterinary Center - Feeling better & ready to go home! - Veterinarians Near Me - Santa Clarita, California

I don't know where to start, We have had nothing short of great experiences here! We began coming to pinnacle when Olive (our American doberman) was just 5 months old she wasn't behaving like usual and we needed her to be seen asap, we later found out that she had ingested a sewing needle. so grateful for the diligence and thoroughness she received. we have been clients ever since and olive is just over 2 years old now. read more

Pinnacle Veterinary Center - Olive patiently waiting to get her mani and pedi! - Veterinarians Near Me - Santa Clarita, California

Phone service can be better but that's not even that important, they just sound so sad every time. I got my little Maltese (4lbs) checked out here since I was concerned about her weight. They advised me to do a bunch of tests which costed about $250 just to tell me "she's healthy" without explaining the tests and what they did. Like almost any vet, I feel like this was unnecessary but at least the results were good. A few weeks later, I brought her in to get spayed, micro chipped and her nails cut. This was about $300 total as well and they forgot to cut her dew claw, no big deal but come on this was $15! My pup was sent home in the cone after the spay/ chip appointment kinda whacked out and drooling, which is supposedly normal but she ended up fine in about 5 days trying to run around again. Medication and after care was explained thoroughly and she seems great! I tried to call asking about the micro chip (about 3 times in the last 2 months) and each time no one answered even though I called during business hours. As long as my dog is healthy I could care less! read more

Pinnacle Veterinary Center - Veterinarians Near Me - Santa Clarita, California

Dr. Shokar and his staff were everything we had hoped for, having recently moved to the area and in need of a vet. I love his hours as they're convenient for people who work. Dr. Shokar has a great bedside manner. He is patient, explains things very well, never rushes through a conversation or makes you like he's got something better or more pressing to do -- as he most likely does. My only feedback is that I wish he had a quiet, soundproofed room designed specifically for end of life appointments. We waited with our terrified pet in a regular exam room. There were no feliway plugins that I could see in the room. The sound of crying dogs and laughing vet techs echoed in the room as we toiled through our decision to end our little girl's life. And she was absolutely terrified being there to the point she was clawing at the bottom of her carrier. In retrospect, we should've looked for a vet who could do the procedure at home. But Dr. Shokar's medical examination, diagnosis and treatment plan are above reproach. I wish I had seen him 3 years earlier to put my kitty on a real treatment plan that may have improved her health and extended her life. read more

Took my toucan in on short notice. Our regular vet was unavailable today. My bird was having some abnormal droppings and they were smelly, which bird turds never smell.... these things should never be ignored and acted upon right away. We got him checked out and on some antibiotics in case of bacteria in the digestive tract. Staff were all processional, hospitable, attentive and friendly. Thank you Pinnacle Veterinary Center! read more

The best customer service ever! My dogs vet was phenomenal, I came for vaccinations and he got me out in like 30 mins and a quick check up! He called and gave me an update and the prices are affordable. I'll definitely be back. read more

Pinnacle Veterinary Center - Mr. Rufus - Veterinarians Near Me - Santa Clarita, California

Pinnacle vet is an awesome place for your dog. They provide excellent care and service for your dog. You can easily book an appointment by giving them a call. I would highly suggest bringing your new puppy here. read more

Today was one of the hardest day in my entire life, I had to say goodbye to my furry baby but I'm thankful for Sarah and Dr. Shokar for being so understanding and kind. My furr baby was blessed with a caring vet. I want to thank Sarah Reyes for her support and help throughout this entire journey. You are the best Sarah! I highly recommend Pinnacle Vet, they treated my Jazmine with love. Thank you read more

Brought my pup in for a open wound near his chest. The Doc came in didn't look at it and said it was probably his body pushing out a tick. When I explained it pulsed he said it was because the location being near his heart pumping it. 3 weeks later I got to my normal Vet (Little Paws Dog and Cat Hospital) and OMG it's a horse fly worm thingy and it is moving like I explained to this Vet. Spent $138 for them to send me home with antibiotics and not look and my poor pups. Terrible. Update few days later...manager said she would call and check in because she "cared." Haven't heard a word...lost a star. read more

* 6/22/21 Update - So since they never called me back (again), and they never bothered to send test result so I never actually saw them ... I realized I wasn't even confident they ran tests. I called this morning and explained that I had spent almost $900 with them and had basically given up on getting any answers on what was wrong with him since no one would call me back and tell me. I said I needed them to send me the test results for the three tests they ran. The woman on the phone verified my email address and said she would send them. She didn't even address that I was unhappy with their services. I laughed and said "It's so funny to me that even after explaining I'm unhappy with not being able to get answers, you don't even ask about what happened or what you can do to help. It's fine, I'll find another vet". THEY DON'T CARE. _____________________________________________________________________________ My dog all of the sudden had three raw spots on his side that looked pretty bad.  I made an appointment with Pinnacle because I had read so many positive comments on FB posts.  The vet didn't think it was hot spots, so I spent almost $900 on tests and meds. They called me within a couple of days to give me the results of one test, but said the other two could take up to 20 days.  After a month I called back and asked why I never heard back with results.  They said they would have the vet call me back.  This was on a Wednesday and I didn't hear back from them until Saturday (and even then they called my son's phone and not mine which I had only given because their form asked for a back up number).  The message they left said the test results came back negative so my dog was fine. I called them back and said we received a message from them and they said I needed to speak to the tech.  The tech got on the phone and immediately said the same thing they said on the message ... that the test results were negative and my dog was fine.  I said "Well, he's not fine because after spending almost $900, I still don't know what was wrong with him.  I have no idea if there's something I need to avoid in case it was a reaction to something, or if it'll come back ... etc". I explained I was upset that they never called me back with results, that it then took them another three days to call me back after I called to complain about no follow up call, that they called my son's phone and not mine, and now they tell me he's fine but have never offered an answer to what was wrong.  She looked at the records and said she didn't know.  She said the vet wouldn't be back until the following Wednesday but she would personally speak with the vet and find out exactly what was going on and call me back Wednesday.  No call. I don't feel like they care about me or my dog, so I won't use them again. read more

Wonderful doctor and staff. Have treated our golden a few times for skin issues. Their recommendations ended up helping the problem stop once and for all:) read more

Pinnacle Veterinary Center - Our little Sunny! - Veterinarians Near Me - Santa Clarita, California

The front desk, although kind and cheerful ....don't seem to communicate very well or familiarize themselves w clients. There has miscommunication with the techs and Dr. Every time I call, they're completely oblivious. Once, I had a tech advise me on matters they weren't knowledgeable about. You'd think my dog would stand out since she was the first case of heart worms, that they've ever treated. I will say she is cured now and I'm grateful. However, they have mediocre bedside manner and terrible follow ups. I've been trying to contact my vet Dr Shokar for two weeks and left 3 messages. I'm disappointed. I've never had a Vet hospital, lacking so much. I will say, Dr Shokar is knowledgeable and we liked him BUT I finally had to leave a 4th message to say I am taking my animals somewhere else. read more

The most compassionate caring & loving vets you could only be blessed to experience!!! 100 stars read more

I feel the most comfortable sending my two dogs here more than any other vet in SCV. The doctors are so honest and I don't feel like they are trying to add on extra things. Staff is amazing and very knowledgeable. read more

Dr. Andrietti is amazing. She saved my two year old French bulldog. He became sick very quickly, I brought him to Pinnacle after my pet insurance recommended them for an emergency assessment. The staff was amazing and accommodating. They were very positive and sweet, they appeared to genuinely care about my dog. I was scared and sad not knowing what was wrong, they kept me informed and helped alleviate some of my worry. After completing tests he was diagnosed with pancreatitis and was not doing well. With the information, guidance, medication, and strict treatment plan provided by Dr. Andrietti he has made a full recovery. We also saw Dr. Shokar a few days later for fluids because my dog was not drinking water after being terribly sick all weekend. He fit us into his very busy schedule and still took his time to explain things. He was very kind, reassuring and answered all of my questions. My dog was having terrible seperation anxiety but Dr. Shokar and the staff were able to calm him down. I am forever grateful to the staff for helping my dog recover. read more

Pinnacle Veterinary Center - One week after being diagnosed w/pancreatitis. Feeling much better! Thank you Pinnacle staff, my little Maui is back to his silly self. - Veterinarians Near Me - Santa Clarita, California

We've been to many different veterinary clinics throughout Santa Clarita but none compare to Pinnacle. When our Doberman was dying last night we didn't know who what to do. We ended up calling Pinnacle who were about to close but they said they'd wait for us to get there with our Dog Drake. Upon arrival they quickly took Drake and rushed him into their facility where they attempted to resuscitate him, but it didn't work. Not only were they empathetic to our situation, I think they felt our families pain and it showed. I'll never take my pets anywhere else. It's hard to find people nowadays who genuinely care. But these people truly do. read more

Pinnacle Veterinary Center - Veterinarians Near Me - Santa Clarita, California

Not sure what happened to this place, they used to be pretty good. For the last several months it's become increasingly difficult to get a hold of them for simple requests and twice now my dog has gone without medication refill because of this. We really bent over backwards to give them every chance and today was the final straw, I think they are officially fired for our two dogs. Too many other good choices in Santa Clarita to have to deal with such poor customer service on this scale. read more