I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

one of the worst mechanic shops I've been too in a long time I had my car there for 5 days and no…read morework was done, no calls to let me know how it was going or anything. and they kept making excuses saying they couldn't fix it and now another mechanic shop got my car fixed in a day. don't waste you're time here

I took my 03 Sonoma in to have it alinement done about ninety minutes they called and said it was…read moredone I drove it one the interstate the next day and it was pulling to the left in any lane that I was in I took it back and they told me they adjusted it, then told me the caster and camber was out and the could not adjust it. I asked them about using shims and I was told they don't like using shims and want me to buy adjustable control arms that cost $300 to $450 dollars. I have talked to two different shops that do alinements and they said I don't need to purchase the after market parts. I wanted a full alinement done not half way I will never use this place again.

The service here is incredible and I couldn't be happier with my choice to come here. My car was a…read morebit of a mystery and the work put in by Steven to brainstorm what could be wrong and finally finding the issue without sending me away was amazing. What a pleasant experience and I definitely recommend coming here because they won't let leave until your problem is solved!

Steven and Rick do the job right the first time. A true family business that cares. Quality work at…read morereasonable prices.

Today, I had my car towed to Tires Plus in Forest Park OH as I had a rear flat tire, with no spare…read more(a Tesla Model Y). I contacted them in advance, and the manager, John Dean, was incredibly helpful and assured me they could work on the car. Two other tire dealers told me they would not work on my car because (1) their lift would not work on a Tesla (?), and the other said tie OEM tires have foam inside, and cannot be worked on. I arrived via the tow truck, and decided to replace both rear tires with Bridgestone EV tires. They worked me into their busy schedule, and I was told they had a tech that was trained to work on Teslas. Everything went great, and I love my new tires!

On the way back from my vacation (and still 5 hours away from home at 4:15 pm) my car engine…read morestarted knocking and the check engine light came on. They were able to not only get me in, diagnose the issue, and correct the issue, but they found me some coupons to reduce my total! I cannot thank this team enough. Professional, quick, able to address my issue and get me back on the road. 5 star experience!

Took my truck here last week after noticing one of my front tires was wearing odd. I told them I…read morethough maybe I needed an alignment, they asked what I had going on. After explaining they told me to bring it in the next day and they would look at it and figure out what was going on. After looking at it they told me what the problem was and what needed to be done to fix it. These guys are good honest auto mechanics they could have easily told me I need much more than I actually did and taken advantage of me not knowing what I needed but they didn't. They didn't even charge me to look at my truck and diagnose the issue. I also had them rotate my tires and they were very affordable for that. I will definitely go back when ever I need anything!

towed my car to their business after accident i was in. claimed on door and business card they are…read moreaaa. towing but still charged me for tow and 1 day storage. no military discount on anything. they would have charged 2 days storage after 3pm no consideration on waiting 1hr. more for me to pick up my car. without charging another day storage. if i could give no stars to this place, it would be too much. beware of this business for anything they do.

The work was done right at a very competitive price. They were fast to get the quote and then once…read morethe quote was approved the work was completed the same day.

I love to use small business as much as I can. yea franchises have a place but I prefer ones were…read moreeverything rides on the family quality of work. This is the place, we have 3 cars so we needed someone close by. this family has never been over priced they shoot from the hip, I recommend them to everyone because I trust them with my child's car. If you need expert help give them a call! Oh crap my check engine light on my 2012 frontier is on..I wont be calling ghost busters ( I couldn't resist)

My sister got her car worked on, and I went with her. Anthony performed high-quality work and…read morerespectfully updated her. She is very happy with the company and now I will be using them for my future mechanical needs. It can be hard to find a good mechanic you trust and they've earned mine. Jennifer was wonderful and has a warm personality. I was impressed with her. And I overheard that they came under the expected cost.

From the owner: At Generations Automotive, we treat every customer like…read morefamily. We’re proud to be a locally owned and operated shop that believes in honest work, fair pricing, and quality you can trust. •Expert Service: From engines to oil changes, our experienced technicians handle it all with precision and care. • Affordable & Transparent: No surprises here — we explain every repair before we start so you always know what to expect. •Customer Focused: Your satisfaction drives us. We go the extra mile to make sure your vehicle is safe, reliable, and ready to hit the road. • Community Driven: As part of the Fairfield community, we value every customer and appreciate your trust in a new, family-run business. Come experience the difference at Generations Automotive — where quality meets care, and customers become family.

I worked with Andre at Linked Up Auto Care and he is excellent! Great communication and very easy…read moreto understand. He was able to explain what was going on with my car in a way I could understand. He also made me feel confident in his abilities and best of all I didn't get that sleazy mechanic feeling that you sometimes get from people feeling like they're trying to rip you off. He charged a fair price for a used car inspection and was able to give me the tools I needed to negotiate a better price. If I need future service, I will definitely reach out to him.

Great service very knowledgeable and not expensive glad we chose them. I also like the way I was…read moretreated.