Carrie is very unfriendly and not personable. Very dry and short when answering questions with not much elaboration. Just stood in the door way to wait for you to view the property. Completely unwilling to work with you when asked to contact the owner regarding a question about the rental and its lease with a reply of " I can tell you now it's a no". The house was well maintained to say it was a little outdated with minor cosmetic repairs needed to floors, wall and baseboards. Good value for rental asking price but considering Carrie as a contact person, I dont even want to proceed with this property. All her bad reviews are accurate. read more

DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY!!! Carrie is very unprofessional and I see from previous reviews in nothing new. I had got approved for a house and I emailed her to give me a few days for deposit she emailed me and said no she wouldn't accept my money and emailed me to say she rescinded the offer. I emailed her back to advise I would pay the application fee again if I needed to reapply since the place has been on the market since June and it wasnt in listing that as soon as your approved money was do same day. But guess what no reply or anything so when she says anything I guess she just blocked and ignores you after. That is not good business. But I wish before I paid application fee and did whole process I would have seen how bad business she and company are. Now I have to tell my kids that we are back to square 1. read more

I would never choose this company to represent me or to do business with. Carrie was by far the most unprofessional person that I have ever worked with. I had a client who submitted an application for a property managed by this company and he missed placing his managers email address for his in a few spaces. There was an expectation that proof of payment be sent in to show that the $50 application fee was received. We sent in a screenshot of this payment and her response was "this is not proof of payment to our company". How else would a person be able to show proof if, a receipt was not sent or a text message stating that this information had been received. As previously stated my client missed a few spaces on the application, and she refers to them as incapable. I called multiple times to speak with her or someone from the company and she simply refused to speak over the phone. When asked about speaking to someone after a background check was returned, stating that my client had a criminal background and they did not. I asked her how to explain what background requirements are needed for an applicant if a person does not have a felony. She refused to explain or answer. I then ask to speak with someone considering that she keeps emailing, but would not answer at this number 214-770-3046. She referred to a client as incapable, not knowing what a persons disability maybe or issues they may be having. People like this are disgusting and should never be in business. I will commit to leaving a review on every page of this business after the being disrespected this morning. Not to mention my client has 15 years of employment on the job and a 700 + credit score. They also exceeded the income limit tremendously to qualify for this home. Carrie you can count your days of being in business because it is just a matter of time before this business crumbles. They do not have a real website, and i believe that is because of the piss poor service they offer and don't want real reviews behind the horrible service. read more

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We rented a single family home that was managed by PIP management for 5 years. We never once paid late. We made multiple small wear and tear repairs on our own when we could've asked the property manager to make the repairs. We paid to have the home professionally cleaned upon moving out, and we were out of the house 2 days prior to the end of the lease. From my perspective, we were ideal tenants for a property owner. When it came time to end the lease we were given 40 days notice (not the manager's fault) that our lease would not be renewed as the owner was selling the property. This was March/April 2020 right in the height if the COVID 19 outbreak. We had managed to find, purchase, and move into our very own home, and be out of the rental early. The property manager went to the home unannounced after we were out, but still had time left in the lease. We had locked up the house to the point that the only way into the home was through the garage, so they were unable to enter. They called me to ask if I could come let them in, but I was at work. I advised my wife was working from our new home 45 minutes away, but she could break away and meet the manager halfway and give them the garage opener. The manager refused to meet her and threatened to charge us a "trip fee" and the cost of breaking into the door. She had not given us any notice that she would be going to the home, and threatened to break into a home that was still under lease. I advised that we wouldn't be able to grant access today, and that she would have to wait until the lease is up or provide us with written intent to enter the property (as required in the lease) prior to the lease ending. She got loud and yelled about how she had driven an hour and a half already to get to the home and then hung up on me. Secondly, they require lease payments to either be made via electronic bank transfer, or physically going to their bank and depositing money directly into their account. We had opted to go with the second method so that we would have paper receipts for each payment made. About 2 years into the lease, with no previous late payments, we made our payment ahead of schedule because we were going on a week long cruise. Halfway through the cruise, we were on a beach that happened to have wifi so I checked my email. I was shocked to find out that only 3 days after rent was due, they had begun the eviction process when the payment had been made days before it was due. We frantically searched for a way to reach the manager because they made it sound like we would be returning from our cruise with all of our belongings on the street. The issue ended up being that the bank had deposited the payment in 2 transactions, and the manager "couldn't find" our payment because there wasn't a deposit for the exact amount of our rent in their bank transactions. I would highly suggest you avoid renting a property managed by PIP, and if you are a property owner, I would highly suggest you find a management company that is going to treat your renters better, and has a more professional method of accepting payments. read more

If I could give pip management zero stars I would... WARNING DO NOT RENT FROM THEM FIRST APARTMENT place was flooding with feces everyday with mold issues .I had to get an emergency move mind you I dealt with that bullshit for months.. moved into a new place and the ceiling is leaking and I'm on the second floor... management still haven't came and fixed the issue literally still leaking as I'm typing... the tub was backed up for 3 weeks my children and I couldn't bathe properly I had to literally go to a hotel...I have literally called the city on pip management over a dozen times.. Annette the so called property manager never calls you back, never pull through with what she promises and That April at the front desk in there has the upmost worst customer service I have ever seen.. BEWARE THOSE FIVE STAR RATINGS PROBABLY WORK FOR THEY ASS Mind you I'm a good tenant always paid rent on time but now see who will forever be paying late ‍ read more

Worst property management company ever. Everything started off fine, until I had to make several maintenance request for the same thing. I had to get my repairs done over four times for the same issue because the "repair man" apparently didn't do a good job fixing them. Then I was charged for one of the repairs because I contacted the repairman and told him that the faucet was still leaking. Now upon moving out they tried to send me an itemized Bill stating I owe $1,600 over my security deposit based off of fraudulent repairs. I'm glad I took a walk-through video before I moved out. I will see them in court they're just trying to get out of paying me my security deposit if they think they can bully/ scare me into paying this they're crazy I look forward to seeing them in court. I have free legal services through my Union and I can't wait to use them. read more

ZERO stars!! Worst management company ever!! Terrible service and no communication at all!

The absolute worst company to ever be involved with. We are property managers and can assure you, PIP Management is not only horrible at communication, but they flat out ignore you as well. Best of luck to any of PIP Management's clients or tenant. read more

This is by far the absolute worst property management company I've ever dealt with as a real estate agent. The communication is strictly text or auto-email (also very unprofessional). I'm not sure how they get business, but I will never refer a client to lease any of their properties. read more

I just had the worst experience ever with a management company and i have been in the business myself for almost 20 years. After leaving numerous messages to view a home for rent I finally received a call back from Carrie. She seemed ok on the phone and agreed to meet me so I could view the home. I loved it, it was perfect. Despite her lack of a personality which luckily doesn't come with the home. I submitted my application and submitted my pay stubs. She had previously mentioned I needed to make 3.5 time the rent in which I do. She emailed me to not bother paying the app fee because I did not qualify. I told her I left you a message and sent you three emails asking what court documents do you want for my child support which would put me well over the three times the rent. It has been over a day with no response from her. At first I was bummed to miss out on this house then I realized if this is how they treat prospects I would hate to see how they treat their renters. Such unprofessional ism! How can you deny someone for income without seeing all their income. I hate to say this but I feel discriminated against. read more

I can't believe how bad my husband and I were treated by this company. We had just moved to the state trying to find a rental for a year for us and our 3 little kids. What a welcome to Texas. We applied to this rental house knowing we had everything to meet requirements such as income clean records references spent the $80 for the fee to right away be turned down by them. Ok thats fine but When I asked for a reason I got no response. They started ignoring my calls. Now I'm stuck her trying to figure out how to get my $80 refund back and still beat around the bush answers. So when Renee finally answered my call I asked her when they sent my refund and how long she thought it would take to get here and she flat out said I don't know and hung up the phone. I have never been treated so bad in my life. So if you are looking for a place find another realtor company to use because you will be treated like dirt with this company!!!!! Realtors are supposed to bring clarity to this type of business all this brought was more confusion. read more