I am writing to recommend MAC Heating & Air Conditioning Inc for their exceptional heating and air…read moreconditioning services. I have had the pleasure of working with them for seven years, and they have consistently demonstrated outstanding expertise and professionalism. Our service technician John has been super! MAC Heating & Air Conditioning has a strong background in HVAC systems, and their ability to provide efficient and reliable heating and cooling solutions has been a significant asset to our household. They are quick to respond to service requests, and their technicians are knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. Dick Adams - Hendersonville, N.C.

Called March 2021 and requested an estimate on replacing either the heat pump or the entire…read moresystem. Provided details of the system and our address outside on Brevard and the issues we were having. Called 2-3 weeks later on a Friday having never heard from a salesperson and was told the request for estimate was "sitting on his desk and that he would call me on Monday." It is now July 19th and I never heard back from the company. Called today, spoke to Debbie who is always so pleasant. Conny the estimator got on the line and said May began their busiest time and they prioritized existing customers. My first call was in March. He did apologize. I informed him that were they not going to accept new business back in March I should have been informed during the earlier phone calls. Lousy customer service, lousy salesmanship. It was however a great way to not gain new business and lose business for life.

Excellent prompt service. Thank you Ivan, Justin and Randy for the work on the crawl space and duct…read morework!

I would not do business with Blue Ridge Heating. I wish I had known about their reputation for…read moreovercharging and incompetence before I used them.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

Family operated, reliable, affordable, and easy. They also have great customer service and they are…read moreable to replace or repair something quickly and affordably.

Don't waste your time with this company.My husband tried contacting them 3 times for a basic…read moreannual service and they never responded.

Very nice service!! We needed a replacement part & they…read moredidn't change for a second service fee. Would use them again On time & knowledgable

Kevin, Jay and Cameron have taken great care of my old house! Can work on Boilers and high tech…read moresystems The best

First rate services. Great guys did exactly what they said, on time So good that I paid a bit…read moremore than their price, just to say how much I appreciate them.

Ductz was referred by my HVAC contractor for mold abatement. This month had Wade provide a proposal…read morefor cleaning and disinfecting HVAC ducts on both sides of our duplex rental. Wade explained the process and what options were available. Price was fair and we scheduled work in a weeks time. The structure was built 1947 and even though the HVAC systems were replaced twice since, the ducts were NEVER cleaned. They removed plenty of dust/soot/pollen and pet hair. The 2 techs were able to clean both sides in one day. I would recommend Ductz to anyone, there were zero problems, ducts/air handler are nicely clean and my tenants enjoy cleaner air.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Value was not there for us. After being on the $20 plan for a year, when we had a relatively simple…read moreservice call and we thought the rates were high. We did not need someone evaluating every faucet, etc in our home during the service visit. We know our home.

Champion destroyed my home and I now need to seek legal counsel…read more On 11/22, I had a small leak near the washing machine tap. Called Champion to help and they sent Chase over. Despite turning off the water, Chase cut the line and water sprayed everywhere in the laundry room and into the wall. Chase capped it, the water eventually stopped and he completed the repair. Chase has me run the washing machine and he left. After 10 minutes, water started flooding my laundry room, kitchen and into my main bedroom. Chase comes back, runs around the house trying to figure out what happened, tears down insulation in the crawl space and then realizes he forgot to attach a hose to a drain pipe in my laundry room which caused water to flood everywhere. Chase tells me his manager will call me on Monday and leaves. After leaving to get dinner and coming back, I notice brown stains on the ceiling in my basement and my hot water was no longer working. I looked at the hot water tank and there was water everywhere at the base. Dishwasher also no longer working. We use the dishwasher everyday and it worked the night before the incident. Chris Thompson, the manager from Champion, does not call on Monday. I have to call three times before getting a hold of him. He gives me a promise that he will make everything right. He schedules someone to replace my hot water heater the next day and sends a company they work with called RestroPros to my home to asses the damage and make a plan for mitigation. Tuesday, my hot water tank is replaced by Jacob who walks around the home and reviews the damage. He assures me that Champion will take care of everything. Chris comes to my home when Jacob is done, shakes my hand and again reassures me that he will make everything right. RestroPros comes on Friday, takes pictures of the damage and take measurements. Tim from RestroPros tells me how they are going to have to remove drywall, paint my ceilings, replace flooring, cabinets, etc. He confirms that Champion would be billed for it and they've never had an issue having Champion approve this kind of work to be done as a result of something they caused. Tim sets up fans and dehumidifiers around the areas with high moisture. The dehumidifier in the laundry room emits an odor that makes my wife and I nauseous so we ask that it be removed. I put my own dehumidifier in there but it is not nearly as effective. Champion eventually removes the dishwasher and when they take out the old one, Jacob sees the water damage behind the dishwasher, says the drywall would need to be replaced and I have him again confirm that Champion would take care of it. RestroPros comes back to remove the fans and dehumidifier. They review the damage and once again reiterate that Champion would pay to fix everything. Tim comes back the day after the equipment was removed to finalize his report. Tim notes that the moisture in basement ceiling below the dishwasher is still at 97%. High moisture levels found in floors and walls upstairs as well. Champion eventually installs a new dishwasher. I talked to the installer (Haiden) about what happened and the installer again reaffirms that Champion will take care of all of it. RestroPros sends the mitigation report to Champion but no one proactively reached out to me to tell me what would happen next. I eventually talked to Josh, a manager at RestroPros, who tells me Chris is talking to the Champion leadership team about my situation and believes I would get the answers I was looking for the next day. Three days later and I finally talk to Chris about what is going on. Chris tells me his team has gone above and beyond and says that none of this was their fault and that they replaced my appliances as a courtesy and claims not to take fault for those issues. He tells me my dishwasher hasn't worked in months (so now he's calling me a liar), they aren't going to pay to have the water damage to walls, floors or ceiling repaired properly and that they will end communication with me. He said if I don't like it, we can take it up in court. After being called a liar by someone representing a company that damaged my home, I used the F word which I guess was a bridge too far for the company who caused thousands of dollars of damage in my home so he hung up on me. I've never been more offended in my life and can't believe I now have to hire a lawyer because Champion, despite swearing many times to fix everything, is now refusing to repair the damage they caused. At no point did they ever explain to me that they were only paying for a dehumidifier in the laundry room. Quite the contrary as multiple Champion employees told me how drywall would have to be replaced throughout my home (not just the laundry room) as a result of this incident and they all said Champion would of course pay for it. It is insane that they would replace appliances without accepting fault or accountability for the water damage caused by the appliances they replaced.