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    Pistachio House

    3.3 (3 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 months ago

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    Sweet Dreams - Cookie section

    Sweet Dreams

    4.3(117 reviews)
    4.4 mi
    $$

    One of my go to bakery in the areas. My favorite cake is death by chocolate and the carrot cakes…read more The ladies are usually welcoming and accommodating and sometimes they offer tasters

    I had a very disappointing experience today at Sweet Dreams Bakery on Orchard Lake Road in West…read moreBloomfield. When I walked in, I eventually said, "Hello," to get someone's attention. I understand employees may be busy, so that wasn't my concern. What bothered me was the customer service that followed. I asked for a small Berries Delight and pointed to the individual desserts on the left. Instead, the young man assisting me went to the cakes on the right and attempted to hand me a small cake. I politely stopped him and explained that I wanted the personal-sized Berries Delight on the left. He responded by saying, "Those are called slices," in a tone that came across as rude and condescending. I then asked if I could have a fresh one from the refrigerator because the one in the display case looked like it had been sitting there for a while. He insisted the display one was fine, but I repeated that I would prefer one from the refrigerator. He reluctantly got one and handed it to me, saying, "There's your fresh Berries Delight," in a sarcastic tone. I visit Sweet Dreams regularly--between this location and the previous one, I stop in about four times a month. I've always enjoyed your desserts, which is why this experience was so surprising. I've never been treated this way before. I hope this feedback is taken seriously because the quality of customer service should match the quality of your products.

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    Pistachio House - customcakes - Updated July 2026

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