i got my oil change recently and while I was waiting the maintenance guy constantly upsell me a…read morebunch of services and parts I don't need. He practically trying to sell me everything in the shop and all I wanted was an oil change. If you want oil change just go to Pit Stop on W. 11th.

Such a good experience. Never thought I would enjoy an oil change, but these guys did it…read more Everything from entering to exiting they ran that shop like a military base. Constantly conversing with each other and letting me know what they're doing.

Always easy to get in and out for an oil change. They have earned my trust by not trying to…read moreoversell services, and on two occasions they saved me money by advising me on where to get small parts and how to take care of minor issues I was having. I felt especially happy after changing out my windshield fluid nozzles with their help. Have been using this place for about three years now, and will continue.

Had to stop in here to get my GLE oil change after a long trip from California to Oregon. Great…read moreguys that work there know their shit and funny as hell I might add. Would definitely recommend going there to get your oil changes done very far and practicing as well.

Always great customer service ! Elain and the boys took great care of me . Got an oil change and…read moretires filled and a car wash!

Excellent service. Landon was great at fixing my problem. Go there for all my oil changes.read more

I was a long time customer of pit stop, and was surprised when it changed last time I was in…read more It does seem cleaner and I don't have to touch the oil soaked clipboard which is great. The service is good, staff is friendly and seem competent and they are efficient. I had one of the employees come explain something they saw while doing my oil change,and I really liked that they took the time to do that. It does seem a little on the pricier side for synthetic vs pit stop was, but it's convenient and not excessively expensive. They offer a drink while you wait, which is nice too. I don't love the upsells. I'm sure it's part of what they are told to do. But from additives to additional services, they upsell a lot. They also don't hard sell, and if you say no there is no pressure. Overall, I've been happy with the service here and will continue to return for future oil changes,

It looks like I'm the first to review what used to be Pit Stop USA, at 1995 West 11th in Eugene,…read morebut was sold a while back. That is sad. Heres another oil change business with 4 (four) turn-over employees dedicated to my car who pretend they are in some type of pseudo boot camp yelling all sorts of technical stuff to their "Sargent" about my car. My receipt shows I had a Service Coordinator, a Service Writer, the guy who types stuff on a tablet, a Lube Technician, probably the guy in the pit, and a manager...probably the "Sargent." I'm not sure what the Service Coordinator did, but honestly I really don't care. Does this comedy impress customers in 2025? Sure...30 years ago it was a thing, but today? The lowest standard charge for an oil change is 54.99. If you want synthetic it's well over $100. How about that "waste disposal fee" of $4.50 without telling the customer in advance, that the real charge will be $54.99 plus $4.50? Maybe next time they will give me the option of filling the dirty oil in a jar so I can take it home and of course, properly dispose of it right? In my case, I told the person I was quoted 54.99 and nothing was mentioned about any "waste disposal fee." In a heartbeat, the guy removed the charge. See how this business operates? Like bacon bits, butter and sour cream on a potato, up-sell the customer at every opportunity. The only thing missing at Oilstop is a employee tip jar. This one will also up-sell you for additives to the engine. Heres another one I have never heard of. They check the interior car cabin filter. It took several minutes for the guy crawl under the glove box and remove it. Mine was filthy but for $40? Forget it. I'll buy one at an auto parts store for $15, watch Youtube (its easy) and install it myself. I'm not sure why I should have any desire for them to bring me samples of all the car fluids for me to inspect unless they notice something is wrong. I don't even know what colors they should be if everything is good. This maneuver is not impressing me. Surprisingly , they did not check any exterior lights, brake lights, turn signal lights etc. It's ok. I'll have my real mechanic check them next time. A real mechanic. Find one you can trust even for these mundane and routine occasional car checks. Trustworthy mechanics are scarce but still out there. You might have to wait a bit longer, but based on what I experienced today, the wait is justified. The car wash at this location is still broken down, but they give you a card for a free one at Happys. Let me save the managers reply here as I'm sure he is super busy coordinating all those new recruits running around and shouting things about my car. Yes, I realize I can decline all the up-sells you offer. I came for a simple basic oil change and nothing else. Sleaze tactics such as a "waste disposal" fee without a small disclaimer in your rates means I won't come back.

I got my oil changed here today after receiving a coupon in the mail. I was looking for a cheap…read moreplace with good ratings and that coupon showed up at the right time. I called yesterday to see if they take walk-ins - they do but they take longer to complete since they are squeezed in between appointments. I decided to make an appointment for today instead. I dropped my car off at 1pm and Donovan checked it in for me. He was super nice and fast and didn't need much info from me. I told him I had the coupon in my glovebox and he honored the price without needing to take it. Donovan called me around 4pm to tell me my car was ready to go and I went and picked it up immediately. He checked me out and took my payment quickly, allowing me to get home super quickly. My car is driving great and the inspection sheet they put together is thorough and gives me an idea of what else needs to be done soon. The building is easy to find and park in front of. They have a secured fence to protect vehicles overnight. There are a couple of chairs in the lobby for you to sit in if you choose to wait while the work on your car, which I didn't do since it was going to take a couple of hours for my oil change. The prices are very reasonable and Donovan didn't try to upcharge me or push me into getting more work done than I asked for. I paid $50.59 for a full synthetic oil change, significantly less than I've paid for my past oil changes. I will definitely be getting my oil changed here exclusively going forward!

This team is comprised of some seriously fantastic people, and I can't recommend them enough…read more I came in recently for the first time for a 360 diagnosis, which they offer to give you a good idea of the overall condition of a vehicle. They Lyfted me home for free, and I got dropped back off later by my partner to pick up my vehicle. I did not have the correct card with me to make my payment, and had to reach out to my partner to bring my other card from the house. It was already nearly the end of the workday. When I finally got through to her, I had found out she had been in an accident. Upon realizing I was dealing with an emergency situation, Mike offered me my car keys and told to me to come back and pay tomorrow. This kindness, this willingess to take a chance on someone they had no prior relationship with, allowed me to arrive on scene of the accident and be there for my partner during a very difficult time. I was happy to return the next day to shake their hands and thank them, and of course pay them! They then worked hard to help me strategize the best approach to tackling the issues they had uncovered, which ones were most important to prioritize, the costs of each of those solutions, full on top notch customer service and transparency. Mike, Cody, Lindsey, and the rest of the team at Prairie Rd Automotive, thank you all very much for going above and beyond for a first time customer, you have made me a life long customer!

10/10 service was great, staff was amazing. Vey transparent on pricing and upcoming needs for…read morevehicle. Oil changes aren't usually fun, but if you have an old ford 7.3 diesel, do yourself a favor and get them here. All the mechanics are super friendly, but Michael especially used to have one and is a blast to talk with about cool things you can do to make your truck perform better or save you a headache down the line. Big shoutout to the staff here.

I've been here a couple times now for oil changes, I've had nothing but great customer service! The…read moreemployees are always very kind, not pushy at all. They will make suggestions but they don't try to upsell you or sell extra services that are not needed. I know a lot of women worry about this when going to get an oil change alone. This jiffy lube is definitely my go to from now on. Best place I've gone in Springfield/Eugene area. The prices are great and they offer coupons online as well.

Another excellent experience at Joe's Garage. These are my go to guys for auto repair. The large,…read moreexperienced crew did a great job replacing a remote wiring part, or chew toy for my local rodents .... Everything was done on time. Problem was quickly diagnosed, and part promptly ordered. They were ready for me at the time of my part replacement appointment. I was in and out in 30 minutes. The repair cost was very reasonable for the work involved. A great value all in all. My family uses Joe's Garage for their auto maintenance needs. You should too! I* highly recommend Joe's Garage for your alto mechanic needs. *Resident of Eugene for 60 years

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

Had a great experience today getting my oil changed. The team members of the staff were super kind…read moreand professional and the assistant manager Brandon was a delight.

Justin, Shane, and Adam took care of me super well, educated me on several topics, and didn't sell…read moreme anything I didn't need. It's hard to find a shop that has personable staff who are also quick and reliable, and this location has it all. I only go here for my oil changes now, and don't even consider other spots. If you're looking for a shop where you know you'll be taken care of, not taken advantage of, this is the spot. I was more than happy with the price I paid for the service quality.

We're on a road trip 800 miles from home. Got an oil change at home then noticed that we're leaking…read moreoil. Took it in guessing something was just loose down there. The guys found that it was a missing gasket, replaced it, topped off the oil and sent me on my way free of charge in about 5 min.

They stripped the bolts for my skid plate on my last Tacoma and my new one. It appears they put the…read morebolt into an impact and start the bolt as opposed to starting it with their fingers then finish it with an impact. I had my oil changed there several times with my last pickup, then went to change my own oil one time and found that the bolts for the skid plate were cross threaded. I considered it a fluke and brought my me pickup there for every oil change.The other day I was driving on gravel and heard a rattle under my pickup. I pulled over and searched around. I found the bolts for the skid plate were not flush with the metal yet were extremely tight. Hence they're cross threaded again. I will not be taking my vehicles there again. If you want something done right you need to do it yourself. Most of the people that work there have been friendly, a couple have been quite rude and full of themselves.

TLDR: Super honest. Responsive. Excellent prices. Try him…read more I needed a mechanic to give my UofO student's 2019 Elantra a 60K service. Several folks quoted her $700 through $2K. I called and chatted with Dan who assured me it wouldn't need much based on Hyundai's published $60K service list. In the end, it was about $110. He checked her brakes and said they were in great shape and definitely didn't need his $450 per axle brake replacement service. She had previously been told her brakes were dangerously bad and needed urgent replacement. Dan could easily have told me her brakes needed replacing and made $450-900. He did not because he's an honest car mechanic. How refreshing!

Daniel is so kind and he always takes good care. He's flexible and polite and works hard to give…read moreyou the best service for the best price he can offer. He's given me my 60000 mi service for hundreds less than the dealership quoted me, and even fixed a problem with my headlights recently for free!