Maurice answered my call... very friendly and VERY helpful. He took my last minute request and was able to print it out within the hour of receiving the files that uploaded to their portal ! read more

I called to see how much this pathetic excuse of a company charges for 100 copies from a pdf file. No answer twice. Filled out a request for quote and only received a message back that they can't provide the service. Wow. A printing company that can't print. Ignorant turds. Discount Office Supply was great- fast and inexpensive, pleasant employees. Spend your time and money there, not at this sham of a so called business. read more

They helped design and then printed the program for my mother's celebration of life. They came out beautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely unusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie read more

A day mixed with errands and goofing off. Traveling down 4th Street, Debbie P says there's this gallery / coffee shop she has heard about. Look ! There it is, let's stop. Some street parking and a small lot. But easy to find a spot on a Friday afternoon. The shop is located in the front portion of a printing shop. Cool industrial decor. Bright. A mix of brick, metal, cement, and drywall. With a wall of art on display. Open. Airy. Yet welcoming. The menu offers a variety of fully caffeinated to no caffeine teas, and coffee roasted by one of my favorites- CoffeeBar. It didn't take long for the owner the custom brew each of us an iced tea to go. The orange cranberry really his the spot on the toasty 93 degree afternoon. While the teas were brewing, we had a great chat with the one of the owners. He talked about the building, the philosophy, and the art. A great quiet space to enjoy a cup. Will definitely be putting this spot on my coffee list. read more

A a creator, copyright laws are important to protect our livelihoods. Thank you Pitch Black for doing the right thing and putting creators first and not supporting customers interested in using copyrighted material. read more

Locally owned and operated by a couple that has so much love for the community and is always giving back, how could you not want to send your business to them? As if that's not reason enough, just walk into their art gallery, coffee shop and print studio and you'll get a sense of the level of pride they take in the work they do. Pitch Black definitely specializes in some artsy prints, but they can do the basic work too. I had them print some posters and flyers for a community promotion I've organized and I was blown away by the final product. Yes, we used the cheapest stock for both, but whatever ink and coating they're using to create these prints had my stuff looking super fly and brilliantly vibrant. There's NO WAY anyone is going to miss these around town, and I have Pitch Black to thank! read more

Pitch Black Printing - Printing Services Near Me - Reno, Nevada

See all

Recently, after the loss of a family member, I was in need of expedited services for printing memorial cards. I was fortunate to reach Megan O'Reilly on the phone who was both professional and warm as she helped me place my order. The price quote was a fraction of the cost I had been quoted elsewhere, and they were able to complete the order in 24 hours. I have not had the pleasure of this kind of service, professionalism and caring from a business in, seriously, decades. The memorial cards were beautiful and high quality- we received many compliments on them at the celebration of life. Parking is easy and the space is welcoming. I cannot recommend them enough. They are beacons of how to be in business and give sterling customer service. Thank-you, Megan. read more

See all

Trilled to present Trystan French who grew up in the Art District of Las Vegas and she attended the Las Vegas Academy of Arts. She studied as a Choreographer, filmmaker and was intrigued by creating a frame work for other's Artist to Express themselves. With her unique style she has managed to show each one's personality, beauty and style on film. She is brilliant with both color and black & white film. She has been able to capture the essence of everything in our world that's beautiful, captivating and inspiring us all. She successfully tells a story with each piece. Inspired by William Eggleston. You can stop by and experience this awesome talent at Pitch Black Printing Co. located at 700 E 4th Street #A Reno, Nv 89512 (775) 476-2003. Reception at 6pm now until May 10th. There's delicious snacks and drinks for the guests while they meet this lovely young lady. And enjoy her photos that capture movement & angles from her perspective displayed for our pleasure. Thanks for sharing them with us Trystan French. I loved it. read more

See all

This review is solely regarding their coffee shop and their customer service. I was introduced to Pitch Black Printing yesterday as I took a tour through many of the businesses that are supporting the #YelpOutandAbout event that is supporting Our Center (https://www.yelp.com/biz/our-center-reno). Pitch Black Printing was my first stop and really set the mood for my day. I met Maurice and Megan and they are both wonderful! I had the chance to chat with Maurice quite a bit as he brewed some more tea. Obviously, such a man of substance. I ordered two of the event's special drinks: Prickle My Pear. This tasty drink includes White Peach Tea, Prickly Pear Syrup (which is a beautiful purple), Lemon, and garnished with a Rainbow Sour Candy. It was SOOO tasty!!! ...and gone way too soon! My only wish is that they had larger sizes, as well. I honestly refilled my cup a few times with water (that still had some lemon and prickly pear flavors going on), because it was THAT tasty. I also picked a Chocolate Chip cookie for the Yelp deal I received when I checked in for the first time. I believe that they have 3 flavors: Snickerdoodle, Oatmeal Raisin, and Chocolate Chip. They are all Vegan, Gluten Free, and sourced organically. Being gluten free for almost 9 years, I have tried a lot of GF baked goods. Not all with pleasure. LOL That was not the case here. This cookie was really tasty and FULL of moist chocolate chips. My daughter and I shared it today (24 hours later) and it was moist, flavorful, and did not crumble or fall apart. It is from Betts Baking Co (also in Reno). I most definitely recommend these to those who need gluten free especially, but also super tasty to others as well. My daughter didn't even realize it was gluten free or Vegan until I told her. Will I be back? Definitely! Check it out. #YelpOutandAbout #YelpReno @NorthernNevadaPride @YelpReno read more

See all

If you are on the look out for some amazing custom business cards, this is the place to go!!!! They helped out my super finicky husband with his first ever business cards, and they turned out amazing! They answered all his questions and requests every step of the way. providing him more options than any other place. Love being able to support local! read more

The owners are really the epitome of what small businesses should strive to be. Involved in the community, a positive and supporting presence, professional and always friendly to everyone. This is really the place you want to do business with, highly recommended in every aspect. They support local artists, have awesome shows and have none of the biased judgement and snobbery some of the other galleries in Reno have. Reno is truly fortunate to have them, so go give them your business. read more

I can't say enough amazing things about pitch black! They have gone above and beyond for me! It makes me so happy to work with amazing and talented people! As well as shopping local! Thank you for all of your help and awesome work!!! read more

Pitch Black Printing - Printing Services Near Me - Reno, Nevada

I wanted to use a local printer instead of online printers for my images that will be in a future art show. I am glad I did. Pitch Black Printing exceeded my expectations for both canvas prints and paper prints. Maurice was very helpful with my canvas images insuring my satisfaction. I also enjoy viewing their gallery of local artists. read more

One more review from 2017 - About a month ago, I posted on Social Media asking for suggestions on where to go (locally) for business cards. I felt bad after I saw the name of these guys pop up in my feed for not thinking of them first. When I set foot inside the business, I immediately felt at home. The room was immaculate, the feeling was warm, and the vibe was nice. One of the two owners, Maurice, and I started talking about the design of my card. He deferred me to the artist, who I believe is also one of the owners, Megan who then took my idea and ran with it. We agreed on a few ideas then locked things in after settling on one. The turn around for the cards was exactly what I needed. If you're looking (locally) for a place to have your next set of business cards done, please look no further than Pitch Black Printing. The level of professionalism is second to none. I will be taking all of my printing business to them in the days ahead. read more

Locally owned print shop AND coffee shop AND events space AND art gallery. What more could you ask for? How about friendly and kind staff and owners amazing locally roasted coffee beans lovers of small business read more

What an awesome place to get business cards printed. The owners are super kind and fun to be around. They even have a little pup running around the shop to put a smile on your face. Be sure to take advantage of the check-in offer for a free cookie! It is AMAZING! I'm not sure if they offer the same cookie year round, but the one I got was a Vegan Pumpkin Chocolate chip and it was perfectly moist and chewy. My first round of business cards were printed a bit off center, but Maurice and the lady (I'm drawing a blank on her name!) were super quick to reprint and cut my order. They did AMAZING with get my cards done and processed for my December 1st event date that I needed them for. I HIGHLY recommend this local print shop! read more

I came in here to get some new business cards printed. The atmosphere is great from the moment you walk in. The walls are lined with art from local artists, which is awesome. I had a generic idea about how I wanted my business cards to look. Megan was super helpful and had some great ideas to help set my card apart from the rest. She setup the design for my card and had me a proof the following day. The design was simple and suited my needs perfectly. The service and talent of these folks is second to none. If you need printing services and enjoy the extra touch of great creativity and customer service, this is your place. I highly recommend Pitch Black Printing. read more

Pitch Black Printing - New business card, courtesy of Pitch Black Printing. - Printing Services Near Me - Reno, Nevada

We own a establishment in town. They provided us with some great menu prints. Even helped correct a mistake on the fly. Get your printing needs done here! read more

AMAZING place for printing. They have done our kids invitations for their birthday parties several times. Recently had a banner printed. They always exceed expectations. So fun to work with too. I give them an idea of what we want and their design always comes out perfect! read more

Megan at Pitch Black Printing is amazing and an absolute dream to work with. In a rush, I needed a photo printed for a party on a Sunday. She helped me get it printed ASAP and was kind and helpful throughout the process. She was super accommodating to me and my needs. She was very kind to chat with me about their services and I look forward to printing again with Pitch Black in the future. read more

I went to Pitch Black Printing to get some decals made for some shirts. They did did an absolutely FANTASTIC job. Their work exceeded my expectations. I will definitely be using them for future projects. Thank you Megan for your amazing talent and excellent work. read more

Five stars and no less for Pitch Black Printing! They may be a small local company, but they're putting out amazing prints. I was referred to Pitch Black Printing by a friend and as any of you know, referrals are hit or miss. I was greeted at the front door by a little barking dog and Megan (co-owner) of the shop. All I could think was this is weird, but after speaking to Megan I was sold! I have had several of my designs worked on by a few company's in the last year and was unhappy with the work and digital design is damn expensive! I was giving an price that I could say is not the cheapest, but I agreed to let there team redesign a few of our company labels and when I picked up the prints and looked them over I would have paid double the price! Pitch Black Printing will be my go to print store from now on! read more

We had two photo projects for gallery viewing that needed to be done in a quick time frame, but of course have the WOW we needed. Megan understood the jobs and offered us options to fit our needs. They matted the jobs on site and were able to customize the sizes. The quality of printing is ultra grade with great service makes Pitch Black a WINNER! read more

This is a fabulous company with amazing people! I designed my wedding stationary myself, but hadn't a clue as to how to print and cut them properly. They took my designs, made some technical adjustments and printed them at an outstanding price. It was such a joy to work with them and I am so happy that I found them on yelp. Thanks Maurice! I'll be back. read more

The Pitch Back team made me a new design for my business cards and magnets for my vehicle. They came out great! It was no hassle at all; reasonably priced. If I would have know it was that easy I would have done this long ago. Thanks guys! read more