I engaged with Pitch Concepts in March of 2022 to build a garage with a rooftop deck and could not have been more unhappy with the service and quality of the work performed. The timeline to complete the job was the most egregious part of the entire engagement. The original contract, as drafted by Pitch's lawyer, stipulated that the job would be completed within three months of permit issuance (issued on June 13, 2022). The final day of work on the garage was May 1, 2024. A 3-month job took Pitch Concepts over 22 months! I was given excuses blaming Covid, manpower scheduling, weather, and city inspectors for delays instead of prioritizing this job to get it done within the terms of the contract. Baky, the owner, even admitted via email that he sent his crews to Tennessee to work on a large commercial project while ours was deprioritized. General incompetence abounded with the crews performing work and in the office with basic recordkeeping. When the garage was wired for electricity, the electricians never ran a line from the house, so they had to come back 2 weeks later to sufficiently hook up the electricity (leaving a large hole in the drywall that wasn't repaired for over a month). I specified the color for the rollup party door in October 2022, and then upon installation it ended up being the wrong color (Baky admitted that this was his mistake and never fixed it). Workmanship was very shoddy in many areas and was brought to Baky's attention multiple times in the 22-month garage build. Initially, Baky agreed via email to fix many of these items but never did. Water leaks due to improperly installed garage doors, flashing not installed at the edge of the rubber roof membrane, siding not installed to manufacturer specifications, and jagged edges on the metal coping where people enter and exit the rooftop were just a few of the many issues that were identified throughout the course of the build. I got a third-party home inspector out to estimate the cost to remedy the deficiencies from Pitch Concepts. That estimate came in at well over $20k to fix. At this point I informed Baky that I would be withholding the final payment of about $11k until we had a joint walkthrough (as specified in the contract) to discuss any items that needed to be fixed. This was met with extreme hostility and threats to place a lien on my property and that they would sue to get the remaining amount. In Baky's/Pitch's mind, the garage was "substantially complete" in February 2023, absolving them from any responsibility because the workmanship claims were brought up over a year after they were installed (even though they were documented in email throughout the course of 2023). In the meantime, there was a 6-foot by 8-foot hole in the garage that was covered up with plywood until the party door was installed in May 2024. This was hardly a secure place to store belongings, as someone could have walked up and forced their way in without too much issue. After I engaged with a lawyer who specializes in construction law, Pitch and their lawyer backed off and I never heard anything after that. When all was said and done, I had to pay far more than I wanted for this work due to poor workmanship on the part of Pitch Concepts, although I have peace of mind that those fixes were done to a far higher degree of quality than Pitch could ever do. Taking almost two years to build a garage, berating a client for asking for quality work, cutting corners, and refusing to take responsibility for any of it is why I won't hesitate to tell everyone I know that this is not a company worth doing business with. read more

Pitch was very helpful responding to any issues regarding concerns. I was impressed with communication. Thank you!

Baky is an ok designer but terrible person to work with. He did half of the work and then when there were some questions about build quality he threatened my family and made me feel unsafe. I want to warn everyone about working with him. read more

Pitch Concepts transformed my 18-year-old outdoor deck to a new outdoor space. The project work included: * Reframed the under deck where needed. * Replaced the deck board with Deckorators composite deck boards. The Picture Frame board provided a more finished look. * Installed louvers to add privacy and enclose the space. * Fabricated and installed a custom steel gate for a section of the deck. * Installed four overhead can lights with a junction box so a fan can be added at a later date. * Installed cedar slats as a ceiling over a section of the deck After the initial consultation, renderings for the proposed work were provided. These rendering ensured we were on the same page for the proposed work. Baky and the other folks at Pitch Concepts were professional, skilled, courteous, and respectful. The workers were well organized and very efficient with their tasks. The worksite was cleaned up at the end of each day and debris was hauled away. The steel work fabricated by Pitch Concepts was impressive. I am very happy with the project results and the experience with Pitch Concepts. read more

See all

Bought a new place with an existing roof deck and turf, and needed some help with materials - Baky was fantastic and incredibly helpful even though they hadn't been the ones to do the work in the first place. Very knowledgable and kind. read more

Things started off great with Baky then went completely south to the point where we would not feel comfortable having him in our home after he threatened my husband on the phone. When we first started communicating with him he was super responsive, started the project ahead of schedule then after we paid him, he never finished the project ($8k of unfinished work) and completely stopped communicating. After a month of radio silence, we sent him an email detailing what we paid for that wasn't complete. He was extremely unprofessional in his response (see attached screenshots of emails and texts) blaming us saying we changed the scope of work. We finally got him to agree to come out and finsh the project on Sept 12 and he never came. We had to follow up again and he agreed to come the week of the 23rd and again was a no show. The biggest battle has been a glass installation. When Baky and his crew came to install the glass, he realized he didn't have enough guys for the install. HE OFFERED to take back the glass and reimburse for the original estimate because "it's a standard size that we use all the time." After months of radio silence from him, we kept asking when we were going to get a check for the incomplete work (again 8k). He finally responded and agreed to reimburse and not finish the $8k worth of work. Then he told us Juan would drop off the check on Monday. We asked for how much and he said $4k. Even though he agreed to fully reimburse for incomplete work. He changed his mind and said the glass is still sitting in his warehouse and would send a check for the remaining $4k once he found a project for it. So we said we would just move forward with the original scope and install the glass. Juan showed up on Monday with no check. He said he would follow up on weekend with glass install for the following week. We asked him to send it and he said he would on Thursday after we followed up 3 times. Shocker, he never sent the check Thursday. We reached out again on Monday (after not hearing from him) asking about the check and day of glass install. He called my husband and over 15 times told him to "go f*ck yourself" and kept calling him entitled. How does wanting a job you paid for completed make you entitled? And what kind of "professional" talks to his clients like that? Finally got the check 2 weeks later and it bounced. He actually apologized and said he would send us a Quickpay that day (why couldn't he have done this months ago) and it took him another 2 days (after we followed up) to actually send it. He finally had someone install the glass on Oct 9th. Other issues: -we had him install new AC units and they didn't work when it was 100 degrees outside. They had to come back the next day to fix them. The installer admitted to "rushing the work." They also burnt our turf but didn't tell us. We had them come back to patch the burn and area where the ac units were. The burn spot matched our turf perfectly but the large area where the AC units were isn't even close and looks horrible. (See image) -He had a guy from task rabbit show up (without telling us) to install our TV and it looks so bad. He couldn't figure it out so just kept nailing more wood to try and support it. -charged us for 10 trees, we only got 8 -all the grasses he installed were dead immediately or died shortly after. He said he would replace but never did. -never installed the light in our pergola that we paid for. -suggested to "cover a wall" with a chalkboard. He brought over a chalkboard that was smaller than a door for a very large wall (see image) and was going to charge us $1470 for it. Then he got pissed at us for saying we didn't want it because it was not at all what he explained and would have looked horrible. It's unfortunate that our relationship ended so poorly with Baky after started off so well. We have learned the hard way to never pay for work ahead of time. I'm attaching screenshots of emails and texts from Baky to prove how unprofessional, emotional and inconsistent he is. In my opinion it's all about expectations. You can't go from responding at all hours, immediately (which is not what I expect) to not responding for months after being paid and not think your clients are going to follow up. Also, we get that he squeezed us in to start the project but if you can't finish it for a couple months then just let us know. We certainly wouldn't have paid in advanced had we known. read more

See all

I honestly cannot say enough good things about Baky and the team at Pitch Concepts. From day one Baky was professional, courteous, helpful and without a doubt honest. He listened to what I wanted, helped me figure out ways around issues and most importantly didn't try to rip me of along the way. What he quoted is what I paid. These guys were quick, efficient and reliable and Baky went out of his way to make sure the job was perfect and I was happy. Just take a look at the before and after pics, and this was all done in a week. Save time looking, I have done several of these projects across various houses and there is ABSOLUTELY NOBODY better for your outdoor needs. I already have him looking into another project for me. read more

See all

Baky and his crew built a 500sqft rooftop deck on my west town house and they did a fantastic job with everything. From the initial planning conversations, and his responsiveness to communications and coordination of the project start, to the speed and efficiency of the teams who installed the pergola, joists, deck, outlets/lights, and steel railings, they exceeded my expectations iat every turn. It only took them a week from the signing of the contract to complete the entire project. I'm very happy with the experience and would recommend them to anyone looking to work with Baky and his team. THANK YOU! read more

I called them for an estimate for a privacy fence In 2014-2015. I just purchased my house and needed to enclose a landlocked yard that only my neighbor had access to. I had to remove the backyard iron fence and build the new privacy fence from the back yard to the front yard fence. Baky suggested that I just reuse the pre-existing iron posts from the iron fence they would be removing. This made no sense to me since I planned to install a composite fence and the previous fence was not even straight. I decided not to hire him for this reason. I sensed that he believed in taking unreasonable short cuts. Doing this would not have saved me a dime, but it would have saved him money. The fence would have been built too far into my property while giving my neighbor my land. read more