Quality of Care! Amazing Pivot PT Team Members! Welcoming Environment!…read more After many years of painful and non beneficial physical therapy and countless therapists at various facilities, I was referred to Mattew Mailloux, DPT, CMTPT at Pivot PT - Mechanicsville, VA. Finally a specialist with a knowledge base of Ehlers-Danlos and an understanding of the challenges a Zebra faces. From day one, Matt listened to my concerns and discussed the treatment plan which was tailored to my care, taking into account my complex medical conditions. I felt heard, I felt validated, I was encouraged and clear communication which provided confidence along my healing journey. Not only is Matt an exceptional physical therapist with a passion and desire to learn and grow in his profession, he provides outstanding quality of care and a passion and willingness to initiate and walk alongside fellow therapists to aid in clarity and understanding of a Zebra-Map (complexity of intertwined symptoms and conditions overlapping like a typography map). It takes a village to care for a Zebra and I am richly blessed that Matt is apart of that village (a village which includes the Pivot PT Team Members).

The location is in an office park, with a private parking lot. Upon entry, the building is clean…read moreand uncluttered. Patients get the initial evaluation in one of two private rooms, but after that, patients are lined up on one of eight(?) different tables and treated in the open. So, be prepared to have several new friends who know ALL of your medical business, add their two cents to your conversations, and just straight up hijack your therapist while they are working on you. It felt pretty much like group therapy. I wasn't a fan of being scheduled for whatever therapist was available, as I had to repeat answers to questions and it didn't feel cohesive, so I preferred scheduling with the same therapist. Katrina was great. She listened and took her time and I feel she really tried her best with the tools and options she had available to help me get better. I also wasn't a fan of spending 75% of the 1-2 hours I was there having assistants watch me do the prescribed at home exercises and getting heat and/or ice. I can do all of that at home. But for the 15-30 minutes of manual manipulation, the appointment was completely worth the visit. I'm glad I explored the option. Billing with Aetna was a mess, as they contract a third-party, who takes what PPT submits and combines it into a different code, so the Explanation of Benefits "Total You May Owe" does NOT agree with the bill I actually received in the mail. Fortunately, the EOB said I owed more than Pivot billed. The bill arrived almost two months after service. Also, Pivot doesn't offer online payments and getting the billing department on the phone wasn't fun. And to top it off, when I did get them on the phone, their credit card service was down and they couldn't accept payments. {sigh} IMHO, I don't have much experience with PT, especially in this area, so I don't know where this lands on the standard scale of PT available, but I wasn't impressed.