Quality of Care! Amazing Pivot PT Team Members! Welcoming Environment! After many years of painful and non beneficial physical therapy and countless therapists at various facilities, I was referred to Mattew Mailloux, DPT, CMTPT at Pivot PT - Mechanicsville, VA. Finally a specialist with a knowledge base of Ehlers-Danlos and an understanding of the challenges a Zebra faces. From day one, Matt listened to my concerns and discussed the treatment plan which was tailored to my care, taking into account my complex medical conditions. I felt heard, I felt validated, I was encouraged and clear communication which provided confidence along my healing journey. Not only is Matt an exceptional physical therapist with a passion and desire to learn and grow in his profession, he provides outstanding quality of care and a passion and willingness to initiate and walk alongside fellow therapists to aid in clarity and understanding of a Zebra-Map (complexity of intertwined symptoms and conditions overlapping like a typography map). It takes a village to care for a Zebra and I am richly blessed that Matt is apart of that village (a village which includes the Pivot PT Team Members). read more

The location is in an office park, with a private parking lot. Upon entry, the building is clean and uncluttered. Patients get the initial evaluation in one of two private rooms, but after that, patients are lined up on one of eight(?) different tables and treated in the open. So, be prepared to have several new friends who know ALL of your medical business, add their two cents to your conversations, and just straight up hijack your therapist while they are working on you. It felt pretty much like group therapy. I wasn't a fan of being scheduled for whatever therapist was available, as I had to repeat answers to questions and it didn't feel cohesive, so I preferred scheduling with the same therapist. Katrina was great. She listened and took her time and I feel she really tried her best with the tools and options she had available to help me get better. I also wasn't a fan of spending 75% of the 1-2 hours I was there having assistants watch me do the prescribed at home exercises and getting heat and/or ice. I can do all of that at home. But for the 15-30 minutes of manual manipulation, the appointment was completely worth the visit. I'm glad I explored the option. Billing with Aetna was a mess, as they contract a third-party, who takes what PPT submits and combines it into a different code, so the Explanation of Benefits "Total You May Owe" does NOT agree with the bill I actually received in the mail. Fortunately, the EOB said I owed more than Pivot billed. The bill arrived almost two months after service. Also, Pivot doesn't offer online payments and getting the billing department on the phone wasn't fun. And to top it off, when I did get them on the phone, their credit card service was down and they couldn't accept payments. {sigh} IMHO, I don't have much experience with PT, especially in this area, so I don't know where this lands on the standard scale of PT available, but I wasn't impressed. read more

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I had a rotator cuff repaired in February. I had the surgery in Hampton, Va and live in the Richmond VA area. I started PT in Hampton while staying at my daughter's house in the area. When I was able to do more for myself, I went back home and continued my PT at Pivot in Mechanicsville. I mostly saw Matthew and he had me way ahead of schedule - sticking strictly to my doctor's schedule. The whole mask/covid thing started half way through my PT. I was still able to work on my shoulder and they were very careful, skipping tables and a good disinfecting after each client. I highly recommend Pivot in Mechanicsville. In fact, I am having a knee replacement in a week and just made an appointment for next week for my post surgery eval. read more

I don't have the words to write how great Amanda has been in my recovery. Partial knee replacements, torn hamstring and now lumbar problems. Amanda listens and understands my active lifestyle, following up with me as I wait for various tests and doctor appointments. Dry needling straightened my hamstring coupled with simple exercises, stretching, and massage worked a miracle. I look forward to PT. She is like a personal trainer just for my leg. Now that my lumbar issues are identified, I have confidence that Amanda can design a plan for me that will get my back in the best shape possible. I finally feel like I have an fierce ally in my recovery. read more

I have been to all other PT places in Mechanicsville and find this one the best. Matt listens, is hands on and the dry needle therapy has been great. It is typical to have open bed area in PT offices but the private rooms for private needs are a plus and other PT facilities do not have. I find the reception great and ease for parking making apts and changing them a breeze. read more

I would put less then 1 star. I called up there to make an appointment and the receptionist had to put me " on hold" then I overheard her talking to a coworker about me and they were saying very mean rude things. So when she got back on the phone I confronted her, all I got back was a rude sounding "ok" no apology or anything. I will not be going there. If the receptionist that I spoke with ever reads this I hope that you learn how to use the phone in your office, if you're going to talk shit about someone at least make sure they can't hear you and remember that it's not what you say it's how you say it. read more