The food is great and the salad bar is always fresh. The owner is always super to our kids and that means a lot. He has sponsored our teams as well. read more

Rude staff. Under cooked pizza with very little toppings. The combo lacks veggies. Pizza and pints and Blaze pizza are so much better. I have been to good pizza factories and I love them. Been to this one three times and always the same. I will not return. read more

This usually our go to pizza place because it's close to home. Last night we ordered a pizza for take out, it was extremely busy upon pick up. When we got home to eat the pizza, it was uneven and still had raw dough on it!!! Very disappointing because we can't just return it with 3 little hungry kids. With a pricey tag, I expect better quality. Whatever the reason for the poor quality last night I hope it's repaired and we'll be choosing another take out option, because it left a bad taste in our mouth. read more

Hands down Best Pizza in Salinas.Friendly Staff,Clean and always on point.Gotta have it at least once a week.Lol #fatnesslife If you show the yelp app you get free bread stix with a purchase of a Large or bigger.Bread stix are off the hook Ps 8 months later I feel the same way.Hands down best pizza in salinas!!!Great customer service! read more

Delicious pizza and friendly workers. Our experiences have all been good before and after covid with the pick ups/delivery.

Love Pizza Factory! Workers are nice and the best pizza, so good. My number one destination for Hawaii with Pepperoni Pizza. Love it!

Love love pizza factory. Pizzas are always delicious and awesome customer service! Great restaurant ambiance for parties or just simply dining in with friends and family. Must try all flavors but I'll have to settle for my ol time fave of cheese and Hawaiian for now... read more

Super good pizza. But the blonde lady working at this location seems to hate her job....HORRIBLE customer service. I made an order over phone went in to pick up 5 minutes after said time it would be ready. Got there paid and she didn't even check to see if my order was ready! So 10/15 min later I asked one of her co-workers to see if she could check if it was ready and it turns out it was sitting there the whole time. She needs proper customer service training or something, because she really lacks the skills to perform her job. read more

I rented there party room put a reservation deposit down the same day of the party one of there employees calls me to tell they are sorry they did the mistake and double booked the party room they told me they would give us half of the party room and two long tables outside the room since we were having a lot of friends and family come to the party I had already purchased all decorations for all tables they had promised me I get there to pizza factory and they tell me they gave me the party room to the other person that had also reserved it they gave a larger deposit so in the other words we got to sit outside with not enough tables for our guest also the owner had promise to give me 20% off of my check and of course he did not! I used to love coming here but NOT NO MORE!!! HE JUST LOST ALOT OF CUSTOMERS BECAUSE ALL MY FAMILY & FRIENDS SAW IT ALL! read more

You can't beat the service it is always great . Just love the lunch buffets you get so much for your money . The soup and the salad bar are great .plus you can ask for any kind of pizza if you don't see the one you like. When we go in the place is always clean and the people and owner treat you like family .would not go any place else for a great time. read more

Great food and service. This place is new, modern and spacious with plenty of flat screens!

Wanted to give this place a try so went with the family. After taking our orders, we asked for cups for water and they gave us mason jars. At first I thought, how cool, mason jars! But then I noticed that my jar was VERY dusty! I was immediately turned off and my first impression of the place went sour. I asked the person in front for another one and she didn't even apologize or say anything. In fact, the other thing this place needs to fix is their service! Not 1 worker was smiling unless they were mingling with their fellow co-workers. I was thinking of giving this place 2 stars, but yuck, giving me a dusty mason jar is just NASTY. In fact, the other mason jars had some dust in them too, but the one I had looked like the dust you find in ancient books. CLEAN your utensils more and get friendlier employees! read more

There's a very rude worker who is on shift every single time I come here. Not very friendly, gives you a "whatever" service, and acts as though she's doing you a huge favor she's rather die than do when you ask her for something. She has a very unprofessional piercing on her cheek as well. Makes me dread going whenever I'm invited. I won't go there if it's up to me. I prefer to drive 15 minutes out of my way and go to the location down town if I have to. read more

I always stop by here for the lunch buffet and they are always consistent with various pizzas to choose from. If your big on salad, their veggies are always fresh. read more

i love coming to pizza factory!! they have the best family deal around to order.. you get pizza drinks wings and bread sticks!! yummm the best ever!! and they are just across from my house even better i don't have to go far! everyone is so nice and friendly and helpful!! and they do a great kids party or baseball party or football party i would recommend them to everyone read more

We have been fans of Pizza Factory for years, back when the only local one was in SJB. Had been going to So Main off and on but it gets noisy and is fine for lunch away from the office but when the hubs and I go out, we like to frequent this location on Natividad at Boronda. Spacious tables, a couple rooms for the kids parties plus the main dining area with plenty of large screen TVs so everyone can view whatever they want. We often come here to watch Nascar races as well as football games. Also run into friends here because we all agree - best pizza & other good food - try the lasagna and wings! Really friendly, attentive staff. The restaurant is kept clean, the salad bar is well stocked, and the soda machine has a dizzying array of choices. Plus the beer selection and prices are awesome. Only problem ever is making up my mind what exactly I want to order :-) read more

Friendly staff, nice & clean space, and my order was done when they said it would be! They have definitely perfected hand tossed pizzas! LOVE LOVE LOVE!!!! read more

Yummy pizza and breadsticks! They got everything right and it tasted amazing. We will definitely visit again

So this place redeemed itself. Got a call from the manager today apologizing for the mess up they made last week. He offered me a free pizza which was really nice, but what I appreciated more was him taking the time to make things right. Thank you. The pizza was delicious. read more

I am a total foodie and pizza is my weakness, this place has become a favorite of mine and my family. So good! I have never dine in usually we call and pick up food is always made to order. Prices are good for the amount of food you get. read more

I'm sitting here waiting on my order which is already 20 minutes past the time they said it would be ready and they handed out free pizzas to 2 people ahead of me because they had to wait or their orders were screwed up. I better get one too lol. They need to get it together. Good pizza though. read more

Came for a football banquet . The size is nicer then the one on south main the amount of flat screens they have is a plus & their salad bars was clean and fresh . The pizza had tones of pepperoni just how I love it , & the wings were super yummy . The staff was friendly & welcoming . Only thing I'd recommend is fixing the cracks in the table tops some had large chipped holes and it didn't look nice . This place is clean and super nice , the nicest looking pizza place we have in salinas . My family and I will definitely be coming back ! read more

Overall the pizza tastes great but when it comes to pizza choices they're kind of limited e.g. no white sauce or alfredo choice for sauce, no chicken for a topping. But the basic toppings they do offer tastes great. read more

This place is amazing! Not only great pizza, but fantastic customer service! They delivered 65 pizzas for a football team....and the location changed hours before deliver to 30 miles away, and they delivered to the new location without any problem! With a smile, and on time! Thanks! read more

Came here with my family. The pizza was really good. I would have given more stars but when the pizza came to the table we asked for some ranch, because that is how our kids like it, and was told by the employee that they have to charge me .25. We just spend $50 and to pay more for ranch is just a little ridiculous. read more

This is my first visit to Pizza Factory at this location. I appreciate that they prepare a gluten free Pizza. I ordered 3 pizza's for a work meeting this morning. When I got here at 5, when I scheduled the pick up, they had not prepared the pizzas. They were very apologetic and offers me a free drink and salad while I waited. I am very pleased with the service. The screaming teenagers was another story. read more

They have a great lunch buffet. Their tomato bisque is delicious. All veggies were fresh and crisp. Oh and the pizza was very good as well but I was a big fan of their salad bar. read more

This was my 2nd time here for the lunch buffet and am just as impressed as I was the 1st time. For $8 you get an amazing selection of pizzas and the freshest salad I've ever seen at any buffet. read more

This is an all around great pizza place. The staff are always smiling and very educated on the menu, the pizza is delicious, & the salad bar has tons of toppings! read more

I thought I'd give this place another try since the last visit was horrible. I walked in and I instantly heard screaming and yelling from a party that was going on. The children were playing in the bathroom running around the whole entire restaurant. I ignored it. Then all the tables were dirty and damaged. The music was blaring so loud. Between the loud party and the music I couldn't hear my husband. The other families were very irritated and shaking their heads. There was only one girl working the rest of the employees were hiding in the back and would turn their backs if a customer walked up. The only girl working was very polite and did her best to keep it clean. I hope the owner really gets the restaurant together. It's not a pretty sight. read more

Everything tastes great. Just make sure to ask for the pizza a bit crispy if not the pizza is a bit soggy.

Great service, pizza and beverages. This place has a great vibe and spacious table settings. I wouldn't hesitate to take a date here or family event. read more

I work here so I do have a bias. However I am a 10 year experienced pizza girl ,and have worked at other pizza spots before. First thing i can tell u is our kitchen is super clean! We break it down all the way every night and deep clean about once a month. Our dough is made on site which i have never seen before, and u can really taste the difference making the breadsticks really popular (pro tip: mix the buffalo w the ranch sauce). All the topping are recieved from local venders and prepped fresh daily. We put so many toppings on our pizzas u can make a meal out of the fall off. We keep the salad bar full and clean and it comes all u can eat. Being a popular spot that also hosts parties and fundraisers every once in a while we do mess up on a pizza but our goal is to make every customer a regular and we are happy to fix our mistake. Furthermore the owner is such a nice guy, Ive never felt pressure to argue with a customer over it. You can allways find the owner talking to customers or even at local school games. So if u need any other excuse to eat here besides the best pizzas in town eat here just to help us support our local teams! read more

HORRIBLE, HORRIBLE, HORRIBLE! Worst service ever. This place is way over priced and the food there is tasteless. I was charged way over and when I got my food there was barely any toppings on our pizza. Went there and got ripped off first off all and my children got sick from their pizza!! I noticed their toppings smelt and tasted a little off and didn't think anything of it until my kids started throwing up all night :( The staff is so rude to top it off, they didn't even acknowledge my family and we literally stood there for 5 min and still did not receive a hello, no thank you, no good bye, no your welcome, absolutely nothing. The worst part about this is, I called the owner and spoke to him directly and he admitted being the "rudest" man in town and laughed about my children getting sick. He offered to give me my money back and that was it. Really? Am I going to ever go back to that disgusting place ever again NEVER! Not even if you pay me, I rather eat $5 disgusting Little Casears then this place. If you want the runs and want to throw up and get over charged for some tasteless pizza be my guest. read more

I ordered for pickup and when I went to pick up my pizza a girl named Crystal helped me. She was amazing! She was beyond helpful and liked the fact that she didn't just charge me and went on with her business. This is my fave spot for pizza. read more

I always start by checking out all the reviews on the page I am going to comment on. I then go visit the place I am about to critique at least twice. I then take the time to eat the food and experience the service and the cleanliness of the place. This is an upscale restaurant in my view for pizza. the owner and the staff go out of their way to service you. The restaurant is always clean the bathrooms are always maintained the food is delicious it is an upscale pizza. I am sorry that the one and only individual who has given this place a negative critique seems to be going out of her way to give a negative review, maybe this individual does belong at the Little Caesars of the world and not at a restaurant of this level. Shame on those people who abused websites like Yelp for vengeance. Enclosing both locations in Salinas or five star restaurants. Come and enjoy great pizza and awesome service .And that's all I have to say about that read more

Another Pizza Factory Success Story! This establishment is not lacking in anything. The interior is clean and inviting, the service in personable, the salad bar fresh, and pizza is the great hand tossed signature pizza factory product. I would definitely be a regular if living in the area. I don't often review based on a single visit, but have confidence in the strengths of the management here. It's also great to have the WiFi availability. read more

Absolutely the best pizza ever!!! All the tv's make it nice to be able to watch all the football, baseball, basketball games and have a really fun time read more

i placed an order. was told to pick up in 20 mins. show up 20 mins later, told there was never an order in my name.smh