We came in for a pick up order, and there was a technical issue and Heidi at the front desk was…read moreextremely rude, submissive, and argumentative with us and her manager on duty. We asked for a refund, and so did the customer behind us. We have never had such a bad experience at OC. Very disappointing.

Wanted to use my Birthday Pizza reward. Walked in wanting to get some details (ie., if the reward…read morewas for only a specific size & flavor, etc). Worker Bee even looked at the reward on the app on my phone. Not sure if worker bee didnt understand my question but she told me I could order whatever I wanted! So I did. Wrong. When she told me I still owed her money, I started the discussion again. Manager came over. Big guy, no smile -- said the Birthday Pizza reward is only for yada yada. I explained the situation & he said he would 'take care of it this time'. Which I totally appreciate! Perhaps have the worker bees know what the rewards entail ..? weird concept. The pizza wasnt anything to write home about. I'll stick with Papa Murphy's. The worker bees were quite pleasant. Big Manager Guy could use a smile -- I gave him one of mine

Oder a toasted sandwich and not one part of the sandwich was toasted would of asked again for it…read moreto be toasted but I had the feeling that would of not went over well for my sandwich.

Awful customer service. Left before we even ordered because the woman behind the counter was rude.read more

Yummy in your fat guys tummy, ok skinny people should eat here to. Well tonight I got the curbside…read moreservice to go. And they were 6 minutes early. Congrats I love it. So I was sort of disappointed when I went to order and my favorite appetizer the fried shrimp scampi was gone. Turns out NO PROBLEM, really because I ordered their new Shrimp Misto appetizer and DAMN, so good. We were all fighting over it and easy because there were 15-16 shrimp and tons of strips of fried green, yellow and red bell peppers with it. What a hit. My kiddo was sneaking shrimps like a bandit and he'd already had dinner. They were that good. So in addition to that all I ordered was a shells @ cheese dinner, wife & I split the soup(Zuppa Toscana, always yum) the two breadsticks and the online picture had four shells and it came with five so gave that one to the kiddo too. For a Sunday night take out under $30 order these guys really pleased. Thank you. I'll sleep well & full.

we came in a little late (sorry) at ten pm, and our server was ava. she was GREAT. ask for her if…read moreyou can, seriously the best server i've ever had. pasta was good and came out promptly.

Layla and Alyssa were amazing! Highly recommend the chicken…read moresandwiches! Thank you! Oh and Hayley, introducing yourself and never returning, seriously???

Tara was an amazing server and bartender with a great attitude . We will definitely be backread more

I pick up a double cheeseburger and an order of fries at the Hamburger Stand on a regular basis. I…read morelove their hamburgers. They never disappoint Their fries are always hot. The service is always good and friendly also. And you can't beat their prices!

Every time I gonto Hamburger Stand, I always greet a friendly face. They get my orders correct,…read moreeven when overwhelmed with customers. They are sweet to dogs, offering pup cups. Just really kind, hardworking place. And the food is not crazy expensive. I can feed my family of four for around $60 or less.

They need to lay off the salt. Too much salt on everything and only one soup…read moreTo choose from. They used to have 2 soups. One broke. Guess big management has never fixed it. Other than that it's great

The food is terrible! The chicken is blackv& over cooked and dry as the desert. The pizza is so…read moredisgusting,! they no longer have tags telling you what you are even getting. We tried 6 different kinds of pizza and even fat people couldn't eat that disgusting over baked, revolting pizza. The sides were all heat table shriveled and.no one would touch them. Salad bar was picked over and unappealing. Save your money and go to a real pizza place or KFC for chicken. The staff was trying but the kitchen and management weren't. It used to be a great place to eat, they need Gordon Ramsey to come in and say "Bloody Hell, this is disgusting" Don't waste a dime on this dumpster fire of a restaurant!! Love B

This is my husbands and I go to spot when we want a big quality burger. I love their bacon…read morecheeseburger with grilled onions and grilled mushrooms. We get a big fry to share and get down to business!!!!! I do wish this location had their signature $3.99 shakes. The location in California we used to go to had different flavored shakes and it just sealed the deal with the meal. We used to split one to go and it was the cherry on the pie. Bring the shakes to Casper Wyoming Five Guys! Please! :-)

Lets start this story with the understanding that while I have dined at 5 Guys restaurants across…read morethe nation, this is the first time I used the Five Guys app. I was using it because we were having a busy day and I didn't want to have to go into a diner, wait in line, hob knob around with a bunch of people. We had been moving stuff around in a storage unit and we were tired, dirty and hungry and we had our dogs in our vehicle. Ok now that you know the setting lets get to it. I downloaded the app and navigated through the usual annoying app set up and got to the menu without any issue. My wife and I made our selections. Two burgers and one regular fry, no drinks. Navigate through the tip section. I am picking up, no drive through. No tip. Hate me if you want. $28.53 or 14.26/per person and we are sharing an order of fries. As I said before I have dined at Five Guys all over so it was no shock what the bill was, but we wanted a decent fast food burger and no hassle, so I was happy to pay it. They app said it would tell me when my food was ready. I headed to the restaraunt and jockyed for a parking spot for a few minutes and went in the diner. It was packed. I Looked around for the little shelp most places put up for door dashers and pick up orders. Nada. I opened up the app and it said it would be 8/10 min. So I went back to my truck to keep my dogs company while my order was cooking. After 10 min the App said my order was complete. Awesome. I walked up to the counter where the servers were handing out orders and after a few orders were called out for pick up, I asked the server if this is where the PU was for App orders. The server asked my name and then disappeared back into the fray. A few more orders came and went, and I began to think that my order had been picked up by some other guest. I waited for the incoming line to die down and then asked the cashier if my order was available. He took my name and asked the line cooks to find my order. Which they did, and he told me that I was in the queue and would be notified when it was ready. At this point it was already 15 minutes since the app said my order was complete. So I milled around as another batch of orders were called out. I waited until I started noticing a people who had arrived after me began to get their orders. Mind you I didn't order anything crazy, 2 hamburgers one fry. I had now been in the restaurant for 38 minutes after the App told me my order had been complete and considering my order was 84 and the orders that were leaving the window were 94, 96 I was beginning to get irritated. While I was standing waiting order at least three orders came back missing food or mis prepared, but as this is not their review, I won't elaborate. My wife was texting me asking if I had left for milk never to return. The only reason I had ordered by the App ahead of time was to not be hanging out in a diner while stinking and sweaty, but there I was, 45 minutes standing around waiting for two burgers. When the server called out my order (the same one I had asked to check on my order 30 minutes before and never returned) another diner stepped up and put hands on the bag of burgers. I had to interject and ask if that was for me and swooped in to rescue my lunch from another hungry guest. No thank you, no sorry for the wait. No regrets about no tip. Now for the rest of the story, for those whose life is sooo boring that they are still reading this tome, the burgers were good. As good as any I had ever had from a Five Guys, the fries were ok, just like they are from any Five Guys. That is why I left a two star review, because at lest the food was what I expected. But here is a pro tip, if you are going to use an App or Call ahead number, or a order by web, live up to your end of the deal. If the App says your order is ready, your order better darn well be ready. If you can't live up to that, take down the App, and set fire to your online web business. Then people can make a better decision about where they want to pay exorbitant amount for their pre ordered food. Because your food may not leave a bad aftertaste in your guests mouth but your customer service definitely will. Furthermore, put up a shelf, or a sign to let your dashers and your pre orders know where to pick up. That way they are not hanging out wondering WTH is going on, along with all your other guests. It will also keep your other guests from picking up someone else's food. And if you are the manager at Five Guys in Casper WY and you are reading this. I told you to expect a blistering review, at least I deliver on time.

Great sandwich, restaurant is very clean. Crapper was clean and had toilet paper. Ice on sidewalkread more

Ordered on the app and had a 25% off! Pulled up and they were finishing the order. 7 orders, 17…read moretotal items, and everything was in the bag. No errors. Fries and sandwiches were nice and hot. Staff was friendly. Bathrooms, tables, and drink station were all clean.