May 31, 2025 4:30 pm Now I remember why I come here anymore and it'll be years before I try it out again .... The boneless chicken was over cooked, it was so dried out, wasn't very tasty at all ... Then the pizza was terrible, you pay an additional charge for extra items and it was barely noticeable on the pizza ... Overall, just didn't feel I got my money worth ! Maybe it was an off day for them but reading the other reviews, I think its just another day for them ... Your better off with anyone else I feel, it just wasn't any good ... Good luck but you been warned!!! read more

This place needs to be shut down!!!!! When something goes wrong with your order they will intentionally hang up the phone while your are ringing. I called the call center AND talked to supervisors AND managers, they ignored them too!!! Your piss poor costumer service is what's going to drive people away from you.. it took 3 hours to finally get 1 f*cking pizza to me. Ordered at 7pm, had to place a second order at 8:55pm, driver picked up at 9:17pm and didn't get to me till 10:13pm. Who knows what happened to the first pizza T_T. Mark my words. I will make my experience known throughout your company. read more

it's the worse experience . Order was wrong and paid for topping was missing. Tried to call the store but got a company number. It keeps hanging up after a few minutes of advertisement . Never able to speak to anyone online or store. If they messed up your order, good luck contacting them. No customer service at all. Would never order from them again read more

We placed an order and immediately cancelled it. We were charged full price and got no food. Pizza Hut claimed they already started making the food but it wasn't but a minute before we decided we'd cancel. $40 we lost with no food to show for it. read more

Pizza Hut - Pizza Near Me - Kent, Washington

I wish I could give zero stars. i placed my order and was given a 30-35 minute delivery time. About an hour later I received a text that Door Dash would be delivering the order in another 30 minutes. When it finally arrived everything was cold. i filed a complaint and was told my money would be refunded but it never was. Run! Go to Dominos!! read more

I don't know why this place had so many bad reviews. My experience has been stellar! We ordered their two medium pizzas special. One pizza was made with a thin crust with pepperoni, mushrooms, and pork. The other was deep pan crust with pepperoni, mushrooms, and onions. Both were fantastic! We had it delivered to our hotel, and it got here right when we were told it would be here. Our Pizza Hut at home is not this good, and I wish it were. Perhaps this location can teach MY location how to make better pizza! read more

If I could give them no stars I would horrible service placed an order online to be delivered to my house and after about an 1 hour 1/2 of not receiving my food I called and was put on hold hang up called again and same thing finally someone answer saying they couldn't find my order I had to drive to the store showed them the confirmation # and invoice and then made me wait another 30 mins a total of more then 2hr1/2 to get my food and let's not forget also they said they couldn't refund me the delivery fee this place is full of rude people that don't want to work read more

By far the WORST pizza hut of all time. Constant missing items, they undercook the pizza on multiple occasions. Hang up when you call and ask for a refund. Everyone who works here should be canned (amongst other verbs) read more

I'm shocked at this Pizza Hut getting bad reviews. The drivers they contract are shady as hell & very unreliable but the food is amazing. Staff super friendly and my personal pan pizzas are sooooo good! I have ordered multiple times in personal & with delivery. I raved about this location on my local FB group. Best pizza in the area hands down! read more

Ordered a pizza for delivery to my hotel paid tip and delivery fee. After 45 minutes get notified my pizza was delivered to me. No pizza showed up!! Called the store and they said it happens frequently I had to drive to pick up a pizza i paid a delivery fee and tip for. Never again read more

I'm barely checking out their Yelp after deciding to warn others about this place. This is the third time I've ordered delivery, $8, and you would think that these basic overpriced pizzas would at least be good or normal but NOOOOOO. The first time, they brought me the wrong pizzas. I don't eat red meat and they brought me some meat lovers. It was so disappointing because I had such a long day and I was starving so I couldn't even eat it. The second time I will shave my pizza, it wasn't even good and was already old tasting. And today I just paid almost $50 for two crusty pizzas with some ranch and they forgot my ranch. So although I had paid for it, I didn't receive it. I'm so done with pizzahut. Save your hard, earned money and go to another pizza joint. read more

Worst delivery experience ever. I was feeding 6 people. Order was supposed to be delivered at 9:22PM. It was not delivered untill 10:27PM. I tried to call the local store but it just kept ringing and ringing. I CALLED 7 times. Super inexcusable. Will not order with Pizza Hut again. Pizza was cold, to say the least! read more

Pizza Hut - Pizza Near Me - Kent, Washington

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I was hungry and needed a pizza fast. I put in an order with the friendly person and waited in my car. After the stated time I received my pizza. It was hot and delicious. I wish I could have eaten it there, but I understand the state rules prohibit that. read more

Staff was nice! But my wings were fried too long they were really stiff. Still bomb food, still devoured. but if they cooked the wings right it would be wayyyy better :) read more

First of all, I've ordered from this location plenty of times, so this time I downloaded the app and order via the app. Placed the order at 4:45 with an estimated delivery at 5:24pm. By 5:45 nothing so I called. They said they cancelled my order because driver called. Driver did not call nor did the store to follow up. So they said they'll re-deliver. It is now 7:03 and still no pizza!!! HORRIBLE SERVICE AND NO DELIVERY!!! Edited: delivered at 7:30 and the wrong pizza!!! read more

Pizza Hut - What's in this photo? The wrong pizza - Pizza Near Me - Kent, Washington

To order from Pizza Hut you have to be in the mood for it and at the same token Pizza Hut has to be in the mood for you, and by that I mean you're going to get a 50-50 experience on both the quality of product and the delivery time. I've learned that if you tip well online you just might get your order faster and somewhat more appealing but if you don't they'll take their time and you'll receive a less than moderate product at a cooler temperature. This has been my experience with the Last few orders as I had to take a break from them because of the not so great experience. So buyer beware as you're taking a chance either way, it could be a really really OK experience or a really really less than advertised experience. read more

Are all the good pizza cooks still staying home from covid-19? Obviously they are at this shop. We just picked up two pizzas and took them home to eat. The problem is they're like two dried up cracker crusts. Possibly the worst pizzas we have ever had! Actually they 'are' definitely the worst pizzas we have ever had!!! read more

This is the worst place ever to get pizza the customer service is zero the manager have very bad attitude and they make mistake with my pizza three times Don't go there ever this is the worst place you can see I will never go there again They don't even deserve to be open read more

Ordered for the 4th time 3 times in October and then today. online by the way. Ordered a garlic dipping. it's really that good. I always order the garlic sauce for a dip. I received icing sauce honestly didn't look at the dipping sauce name and poured it on my amazingly good pizza melt Now I can't eat it. Called, yes they gave me a credit but instead of having it show up on my online profile I'll have to call to use the credit. Definitely not thrilled it's their error and now I can't eat my pizza melt read more

I was attempting to contact this store because I made a mistake and wanted to cancel or change my order but when i called the store customer support picked up and then said they were going to transfer me, then 5-6 minutes later it gets hanged up read more

I ordered pizza for my crew and was told at 10:15am that the order would be ready in 15 minutes. By guy arrived at 10:45am and the door was locked but the sign said they were opened. Delivery drivers were going in and out. Call to see what was going on and was put on hold for 20min with no response. I will not order again from this location or any other. The days of good customer service is gone. 7/21/22 read more

Horrible location!!! DO NOT pick up food from here late at night, it is very dangerous. Thought I was being robbed when leaving with my pizza, actually got called "a little bi***" for not giving a slice of pizza to the homeless drug addicts outside. I would never return to this parking lot. Gave 1 star because pizza was horrible. Had to file a claim through my credit card to get a refund for this joke of a place. read more

Took an additional 18 min on top of my already 54 minute wait to get my pizza. I agreed to the 54 minute wait, but they are unequipped and rude when I voiced my concern that this was well past the wait time. Being hungry, I ate the time. While standing and waiting, I watched a customer trying to cancel an order because they were told an extra 25 minute wait. Abdul, the ringer, was not providing any positive customer service. Cashier Abdul complains when customers add to the order. Sounded as if an oven wasn't working, but to fail on customer service makes the store and employee look bad. read more

Pizza Hut - a hand holding a ticket for pizza hut carry out - Pizza Near Me - Kent, Washington

Bad food and worse customer service when you complain. Took the pizza home and saw the charred remains of the bell peppers that I ordered. I had to pull them off just to make the pizza edible. I completed online survey. It said I would be contacted in 3 days. Never happened. I complained on their website about a week later. Was told 3 days again. I complained online again, was told 3 days again. Emailed a corporate officer (format: first.last at pizzahut.com). Only offered a refund after I threatened with lawsuit. Going to sue them for the refund and all of my time that was spent when they should have just given me my $13 bucks. read more

Pizza Hut - The black specks were burnt green peppers. - Pizza Near Me - Kent, Washington

Can never go wrong with pizza!!! I've been going here for 10 year. I've never had any bad experience. Delivery service are always on time or earlier read more

Pizza Hut - Pizza Near Me - Kent, Washington

Pizza Hut did an amazing job tonight. Estimated delivery was 45 min, we received our very hot pizza, chicken and pasta in less then 30 min!! A win on a Friday night. I appreciate your hard work. read more

I walked in and placed a carry out order. I had exact what I asked for in 15min. I have no complaints. read more

Pizza Hut - Pizza Near Me - Kent, Washington

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This location uses effing Door Dash to deliver your pizzas. Wtf?! I ordered a pizza from here and it took twice as long as quoted. Waiting an hour only to receive a cold pizza from a driver who isn't held accountable is robbery. Wecare@emeraldcitypizza.com will seemingly reach out but not actually reply to emails. I NEVER GOT MY REFUND!! Avoid this location! If we wanted to used Door Dash, we would!! REFUND MY MONEY! read more

I am absolutely pissed that I am not able to get a refund for a delivery order that I never got! This is ridiculous!

Ordered a large pepperoni, mushroom and bacon pizza along with a 2nd pizza (mushroom, onion and olive) with breadsticks. Delivery took normal time but the large pepperoni only had cheese on it! When I called the store they said they were sorry and would send me out a new pizza in 45-50 minutes. Yeah, I already waited about an hour for the wrong pizza and now you want me to wait another hour because you screwed it up?!?! If you're going to order from here, do it as a pickup if you're brave otherwise find somewhere else that can get your pizza right! read more

Once again, another problem with this store. As a loyal customer that looked past their errors, I have seriously had it with this location and will not order from them again. read more

Pizza Hut - The latest. The soda already opened, not cracked or leaking, but the tampered top seal broken. The wings with very little sauce. - Pizza Near Me - Kent, Washington

This store take your order and your money then disappear. You don't get your pizza and you can't get your money back because no one will answer the phone. Stay away from this store and I think I will stop ordering anything from Pizza Hut as even the corporate office can't help to issue refund either. read more

Ordered dinner tonight around 6pm got text notification my order was on the way at 6:35 Travel time from location to my address is 15 minutes give or take with traffic, my ordered arrived @730 and all my food was cold. Called the store and was hung up 4 times BY THE SAME PERSON. Called again and was told to call corporate. Horrible customer service I waited an hour and a half food and was hung on REPEATEDLY by the same person. I will NEVER order from Pizza Hut again! read more

DON'T ORDER FROM THEM! I ordered a pizza and a mix n match pasta. They only sent one pasta dish. I called 5x, each time I was hung up on by a different operator claiming they couldn't correct my order or refund my money, so they going to transfers me. Disconnected 5x isnt an accident. Their website says to contact my local store to report a complaint which I tried 5x, but the local number is a distribution center that they outsource to another country. I called their contact center, spoke to Gelo, only to be told it would take 1-3 days to be contacted TO DISCUSS MY REFUND. TODAY IS DAY 3, NO CALL, NO REFUND, NO RESOLUTION. I WILL NEVER ORDER FROM THEM AGAIN. THIEVES!! THEY deserve a 0 stars!!! Doordash n Grubhub refunds your money immediately, NOT PIZZA HUT read more

This branch is the worst. After not getting the order of garlic knots that I had already paid for, I called to inform them. I was told I had two options: wait 2 hours for a delivery, or come pick them up. After pointing out that both of those options were unacceptable and that I wasn't given an apology, I was told my card would be refunded $10. This was a lie, my phone number was credited $10 for a future purchase with a 90-day expiration. So essentially this store stole approximately $6 from me. They are thieves, liars, and provide horrible customer service. There are much better pizza places in the area. read more

Very friendly stuff. Clean and quite, so i did enjoyed eatting my pizza in there, no loud music and other disturbing things)

This deserves zero stars, I called and I made my order before the shop closed next thing you know I get a call from the delivery person and apparently my order got transferred over to a different Pizza Hut store and he was at the wrong address come to find out he was 30 minutes away from my address and he didn't even budge or think about Perhaps he should drive and deliver my pizza to me and my family, he ended up canceling out my order. A bunch of idiots are working at this Pizza Hut location. NEVER ORDERING FROM THIS LOCATION AND PIZZA HUT IN GENERAL. read more

I walk in at 10:35pm on a Thursday. I stand there for a minute behind this guy in plain clothes (no uniform) at the counter, waiting to order. After a while (not immediately when I walked in, mind you), he turns around and very rudely says "we're CLOSED, buddy," as if I should have known and I was intruding. Really? Then why do your hours say Mon-Thurs until 11:00 PM on the door? Why is your neon OPEN sign flashing above that door? I just wanted some breadsticks and a soda. I was interested in the new pizza-by-the-slice you had going on, and probably would have started frequenting my local Pizza Hut for that and breadsticks (the main reason I don't go to PH is because I rarely want to eat an entire pizza). No more, you just lost a customer for a long time - until the desire for pizza overwhelms my spite. read more

***i have to update my review because I have since used this Pizza Hut and I must say that the service has improved greatly and our usual delivery guy is really nice. ** I cannot believe the terrible service we just received. This is the story they gave us: the driver came to our apartment and knocked on the door and no one answered so they tried to call but the phone went to VM and the mailbox was full. So the driver returned and they threw the product away and voided the payment. That story I believe 100% is a lie because they were too busy to get our delivery out. I called the VM of the phone they tried and was able to leave a VM no problem. Also- a friend of ours came and knocked on the door and we heard them just fine. Also when I asked to speak with the store manager, as soon as I started to explain he cut me off and began "my driver-" but then I stopped him and said "are you serious?? Are you not even going to let me finish my sentence?!?!" He then let me finish and told me that the driver couldn't get into our building because of the gate code and no one answered our phone. But wait...I thought he knocked and no one heard??? We still considered business and asked how long it would take if they re-made our order. He said about 45 minutes. I said I don't want to wait another 2 hours can you guarantee it will be 45 minutes? And he said we say about because it's an estimate. At that point I was done. Called pizza time and they said 20 minutes. read more

I don't like Pizza hut. Unfortunately my roommate does... He ordered the Chicken Bacon Ranch/Alfredo with bread sticks. We picked up the order. The staff was forgetful and not really paying much attention to the clients in or outside the restaurant. We were definitely just another number. Once we got the order... I tried the pizza... The dough was soggy! Ewwwww! I am a crust girl. I want a crunchy, solid and flavorful foundation. The topping was plenty but the crust ruined it all.. Had to go home and put it all in the oven. I had to re-cook the dang pizza! I should have cooked to begin with.... Wasted time and money... I hope other Pizza Huts are better. This place always seems to be empty inside. Most get order out or delivery. It doesn't look very welcoming inside. Very dark and depressing.... Kill me now! LOL read more