My pizza is never ready, both when I put a specific time or in the estimated time. Like waiting 20+ minutes after my ready time. It's 50/50 on whether an employee apologizes or not. read more

Well let's just start with obvious, pizzas are made to order so they take time and if you come when it's a lunch or dinner rush, it's going to take even more time but that comes with the whole "made to order" model so I'm not docking stars for that, that is what you sign up for. Regarding the food, the pizza selection is always my favorite. Especially one of the ones where I MODify my pizza to the toppings that I want (see what I did there?). In our family order, I had the salad and the family had did pizza orders. We mostly came here to support a fundraiser for our local school a few weeks back. The pizzas were a hit at our house but the salad, not my favorite. I can't really put a finger on it but it just wasn't that great. But to be fair, this is a pizza place and I recommend stick with all pizza related things. Customer service was good but more so in the general politeness of the staff rather than an above and beyond service level. Will I come back? Well yes, when I searching for a specific experience around crafting a made to order pizza. Could you find some better options of pizza in the area? Absolutely. Need a an okay pizza that relatively competitively price and you want to a made to order pizza, then this is your spot. read more

This location was incredibly dirty,,,counters, floors, tables, and fountain drink area. The person that took my order was wearing a gator mask and mumbled when they spoke. We were the only customers and when we sat down to wait the employees just stood around. No attempt to clean. I won't return. read more

I would not recommend this location based on management behavior and workplace culture. While there the manager was speaking to her staff in a disrespectful and dismissive manner, creating a tense and uncomfortable environment for all. Even more concerning, was she was telling, employees that certain individuals are considered a "protected class" and therefore can "get away with more" because of how they identify. This type of comment is inappropriate and undermines fairness, equality, and professionalism in the workplace. There are good, hardworking employees here who deserve better leadership and an environment built on respect and accountability for all. Until management practices and communication improve, I would advise job seekers to proceed with caution. The pizza was great though! read more

We placed an online order that estimated 20 min and took almost 45. The boxes were sealed and so we didn't open them until we got home. There were almost no toppings and they were burnt crispy black and crumbling. Mod pizza used to be a good product, but these were terrible. read more

I can say that this MOD Pizza has a very cool vibe to it. Good for a quick take out order or even to dine in. There's always someone waiting to help you at the front to assist in making your pizza. Everyone seems to be very kind, as well. I'm not that much of a pizza person, but my other half is. He enjoys adding similar toppings to a combination, Meats and veggies. For mines, I have cravings for something like a Margherita pizza. Tomatoes, Mozzarella, and fresh basil's for my toppings of choice! Yummy.. Pretty good!!! read more

MOD Pizza - MOD Pizza. Tomatoes, Basils, Red sauce and Mozzarella. Added chili flakes and Parmesan. - Fast Food Near Me - Kent, Washington

Purchased a holiday $30 gift card. As a bonus there was a free pizza or salad with a drink. I never received the bonus e-card along with the main gift card, only the main $30 card. Used their portal voicing my concerns on a few occasions and called them many times. The announcement on each extension tried from payroll to customer service and media...trying to get around the customer service recording saying they were busy. There is no live person to connect with and no service. It is as if they were out of business or soon to be. read more

Checked in, no one in line, just us and it took a while for anyone to acknowledge us. I posted a photo of the workers standing. The female working hard in the middle station said we will be right with you, after I asked my husband of anyone acknowledged him yet. We've ordered here several times, we've even ordered online. We've had problems in the past, and we've always given this particular location chance after chance. Other MOD locations we won't go back, but we do like supporting businesses in our community. So our whole family try to support this location. So I gave a 2 star this time, because of how customer service is totally needed. Look at the photo, does that young lady look happy to you? So we walked out after seeing a handful of online orders. A young lady filling up the empty containers said it'll only be a few more minutes. I guess she didn't understand me when I asked how long will our order take looking at all the online orders they will fulfill. When she answered only a few minutes, I guess she misunderstood. I get that they were swamped, it's hot, they all looked stressed. I blame it on management. Even though they're stressed, they should still be courteous, acknowledge their customers right away and honestly let them know they are swamped. Then we totally will understand. The place was pretty empty so I'm guessing it's all the online orders that have the staff stressed. Do better for your staff and your community Kent East Hill Mod! Some of you would've given a 1 star. I gave 2 because at least the middle station gal after 5 mins said someone will be right with you. I'm being fair. read more

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We ordered because of a fundraiser for our son's school. We ordered an hour ahead of time to pick up at 6, it wasn't ready till 6:15ish so not bad on a busy night. When I creating the order on the app it asked if there were any special instructions, I asked for extra basil and black olives. That didn't happen. read more

MOD Pizza - Fast Food Near Me - Kent, Washington

Management is ableist. They don't include people who are disabled. They are nasty people. They will never have my business again. Customer service has been going down hill for a very long time. I will personally spit in your face, manager of this place. Watch your back lady or man or whatever you are. Food gives me food poisoning. They cross contaminate their products. read more

Stood in line for 45 minutes while they took care of online orders before customers standing in line, which were 5, 2 even left!!!

It's a chain, so you know what you're going to get. The staff here has always been friendly and accomodating

Absolutely horrible service. 4 people working but ridiculously slow. They said one person was new and in training, which i understand. But it was as if he had never even seen a pizza before, let alone being new. Imagine the sloths in the zootopia movie and this is the speed of service you get. Even being first in line it took 17 minutes to order and pay, and another 15 for it to be cooked. read more

Pizza was alright no complaints about that. But we had one person infront of us when we came in and it still took about 20 minutes for us to order and pay and then another 15 minutes for it to cook. Ridiculously slow and terrible service. The guy making my pizza seemed like he didn't want to be there. When he was ready to make my pizza he was quiet and that made me confused because usually they ask, "what sauce would you like?" or "what would you like?" read more

Great pizza, especially for those with lactose allergies/intolerances. The staff were attentive toward my needs as I am lactose intolerant, which was very much appreciated. Pizza was very good and as my family and I built our own, we were able to get more bang for our buck, which was a win win in my humble opinion. We just missed the evening rush, as shortly after we received our pizza a influx of cheerleaders came in hungry to chow down (looking as if they can from a local competition somewhere close by). Regardless, one must keep in mind the times in which the lunch and dinner rush are more prominent and impactful. A nice clean, comfortable, and affordable dinner for my family and I. Thank you for having dairy intolerance options, it is very much appreciated and now I can have pizza again. Thank you Mod! read more

MOD Pizza - Fast Food Near Me - Kent, Washington

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Always good pizza. I get the MOD Dillon James, it's so good. Because it's thin crust you don't feel overly full after eating. Staff is always friendly and pizzas are made pretty quick. Pretty good flavor, but nothing to go out of your way for. So stop in if you want pizza a little better than you standard chains (pizza hut, Papa's, etc.). read more

This is one of my go to places for a quick fix, I've been here so many times before and the service is always the same. SUCKS! I don't mind it because the pizza they make are so delicious, I mean how can you go wrong when you can put anything you want on it and make it your way. The prices and portions are great because like I said you can add as much as you preferred. This review is about service and today was so bad that I had to write one. I went in about 1:45 pm and it wasn't busy at all. The lady greeted like always and ask if this is a dine in or to go order. I told her it's a go to, she told me she got 4 online orders to dish out before she can get to mine. I waited patiently for 10 min before anyone helped me. I stood there and counted 6 other employees doing nothing, one employee was just putting sauce in a to go container...like really, could've came over and made my pizza, a couple employees was just prepping and talking in the back...smh! About 10 min later, one employee came and took my order, made my pizza and had the manager ring it up. I waited another 7 min before my pizza was ready. I don't want to write a negative review but the service here is absolutely terrible. I don't see anybody helping each other out (no team work). I hope management see this and do something about customer service. I HOPE a 1 star review will raise a RED FLAG and they'll do something about it read more

I love it here. They are gluten free options and dairy free cheese. The lemonade smacks. There is also limited seating at the moment (COVID). read more

MOD Pizza - Fast Food Near Me - Kent, Washington

My family loves Mod, but the Lake Meridian location just couldn't get it together. We ordered online and showed up 45 minutes later when it was supposed to be ready, but it took over 15 minutes longer and they got the order completely wrong. So after waiting an hour, I had an inedible pizza. It was literally the opposite of anything I would have ever ordered. Definitely going to the Kent Station one next time. read more

MOD Pizza - Fast Food Near Me - Kent, Washington

Came here memorial wknd, late in the evening and ordered a mod cheese pizza aka Maddy for my son Jay. He loved the pizza and ate half of it in the first 8 minutes! He's the pickiest, slowest eater EVER! The staff were super chill and the overall all vibe was relaxed. It was exactly what we needed after running around Newcastle Beach Park all afternoon. read more

I love Mod pizza! I think they have a good array of options for pizza's. The flavor is usually very consistent. I like that you can add as many ingredients as you want on your pizza and pile it up. Lol. For the price, it is worth it. You can make it a regular pizza or "gourmet" which is very nice. I like how at the end you can hot sauce or pesto and various other sauces to top off your pizza. I still wish it had a crust like a normal pizza. Only thing I don't like is feeling rushed in line to choose what kind I want. Other than that, pretty good place and price. read more

My first time in this establishment! ( heard they had gluten-free pizza!) And with a gluten allergy ( since 2012) life without my favorite food has been pretty touch. Alas, a worker from another store (WF) informed me of the beauty of another possible place that i could have a sampling. (mm-mm) So here i am inside & ordering, my pizza maker informed me he would sell me a deliciously made ( to order) pizza and I could thank him later. Thanks Riley!!!! read more

Always fast friendly service and a decent pie for the price. Nice to be able to pick your own toppings, get it baked and out the door in under 15 minutes. read more

This is not my regular MOD Pizza stop. Though I did get my new regular love at this chain which is not currently pizza but salad. Yum, a mini bowl with Spinach and whatever else you choose. For me it is usually pineapple, jalapeno, tomato, grilled chicken, Canadian bacon, pepperoni, mozzarella, etc. It started with a mini salad and a mini pizza. Now I get the mini salad and the no name cake covered in chocolate gnache. They sit there innocently by the cash register and seem to be unnoticed. But let me tell you once you try them you dream about the dense but moist chocolate cake filled with frosting style cream de la creme. See photos. read more

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First time ordering from MOD and probably the last when there are so many other options in the area. The only thing I could taste was burn. When I flipped the pizza over, it was so burnt. Waste of money. read more

MOD Pizza - The bottom of the mini pizza. The bits that are missing were also black and crumbled when they were touched. Worst pizza ever. - Fast Food Near Me - Kent, Washington

This is our second time here in a week! I heard about it from a friend and was not disappointed. They first greeted us very warmly and help us decide on our delicious choices. We went back tonight with two of our kids and they too were happy with the choice. The crust is very thin, the sauce was great, and they were very fast. A pleasant atmosphere too! You won't be disappointed. Check out the pictures of our mini cheese pizza, a Mega sausage and pepperoni, (double crust) and a Mod caspian, and a Mod Olivia. read more

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Great pizza. Even the GF crust is good. They are very inconsistent with amount of toppings and how close they are to the edge. I ordered 2 of the exact same pizzas (except crust - one regular, one GF) and they were very different. read more

One of my favorite locations because they really get you in and out as possibly as they can! You can tell they have a great manager with a smooth system that works! One of the biggest problem with mods is the best thing about them at the same time (Fresh made pizza) because it can take a long time to order and get! But this place has it down and I can appreciate it especially in this popular plaza! read more

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Great staff! I al says enjoy going there and getting a pizza customized to exactly what I want.

Don't come to this location! Came here half an hour prior to them closing. Didn't even step one foot in the door and the workers said all their dough is frozen and they couldn't make anything! Wouldn't you have dough readily available, AT A PIZZA RESTAURANT, for these situations when you still have half an hour before you even close?! If this is what MOD Pizza employees do just to get off a few minutes earlier than they're supposed to and/or because they're just lazy...then save your money and find another place to eat! UNBELIEVABLE! read more

MOD Pizza has an efficient ordering system in place where you can order a pie (or 3) for take-out via their website and then skip the line when you arrive. An ingenious system that I loved when I saw the 12 deep line late on a Saturday evening upon arrival. 1 star off for not getting the sauce right on a couple of the pies (but who knew I'd like olive oil in lieu of red sauce??!!??). read more

We used to go here often. We got burnt out. But I'm positive we will be back again soon. There are so many topping and sauces you can add to your pizza or salad. I tend to go overboard with toppings and sauce which can make for a soggy pizza. Sometimes the pizza comes out a little over cooked. I've had both ways and prefer it when cooked perfectly My husband likes pizza and salad with less topping than I do, I go crazy. I enjoy having so many fresh options. The only thing disappointing is every time I've order a salad my lettuce and other produce toppings are hot and wilting. I prefer a cold salad. So I no longer order the salads. read more

This week I have had MOD pizza, not once but four times! Yay for surgery recovery extra caloric needs! Each time it has consistently been AMAZING!! The staff in the Kent location are super friendly, very outgoing and always happy to make any updates or changes that you request. The ingredients are always fresh, super tasty and deliver on my cravings! Ooohhh and the Hot Honey at end drizzled over the pizza gives it the extra flair and ties all the flavors together. read more

We went today after our last visit in December and I had posted a horrible review from our experience back then. We decided today we wanted to try again and it was ABSOLUTELY the best experience and pizza. Thank you very much, glad we gave it a second chance! read more

First off mod Pizza is good food, good value. If it weren't for my experience today I'd give 4 star +. However -2 stars for the supervisor Shay. Today I ordered the double crust pizza and requested some flat meat between the two crusts. I didn't think it would be a big deal but this was immediately shot down by the supervisor on duty Shay. If I were given a reason, an apology or some sort of option where I could pay more I think I would've been more understanding with this matter. However my request was dismissed as an unreasonable request and I felt I was treated rudely as a result. She even stated that it has never been tried before, which to me means that my request was turned down without any reason. If this wasn't an establishment which prides itself on customization and everyone's individual tastes, I wouldn't be bothered. However after having my request turned down with no reason, suddenly my custom pizza feels more limited, and my overall experience seems cheapened. Overall: 4 stars for the creative pizza concept, rounded down to 2 stars for the lingering bitterness of conforming to Shays regime. read more

MOD Pizza - Fast Food Near Me - Kent, Washington

I came in here last night. The place seemed busy but everyone had a great attitude, except one person, it was a girl that had the worst attitude and she is included in my pictures. She seemed as if I and the people I came with were a nuisance, it was very uncomfortable. Also, I ordered a Hawaiian pizza basically and it was not that great like the usual, they did not put enough cheese on it and and just tasted bland. I also ordered a salad and the girl barely put enough dressing on it. I usually love this place but this location I won't be returning to. read more

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I enjoy this pizza location. Their Cesar salads are delicious. I usually get a small Caesar salad and mini MOD. I get to choose what I want on my pizza and how crispy I want it, which I love it super crispy. You can have them make your choice of pizza or any specials they may have, the same thing goes for the salads. I love the ability to have the option, you can choose one on their menus or make your own. I also love their vintage lemonade!yum!! They have a soda fountain, classic ice tea, lemonade aids and lots of other bottled drinks. They are very attentive, always asking if everything was good. They also have desserts, they too are delicious. read more

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MOD has gone downhill over the last 5 years and this location demonstrates that. Today I ordered a special and when I asked to have some rosemary sprinkled on top they said they couldn't "modify" the specials. First off I thought this was ironic, no mods at MOD. Second we're only talking rosemary! Then, no water cups, had to get back in line because nobody would make eye contact, then they said they don't put them out any longer due to theft. Water cups!? Next, opened up my pizza box, and the ranch cup had about 2 tablespoons in it, couldn't believe it. Also no parmesan or red pepper flakes anywhere. Just before leaving the employee cooking the pizza was snapping at his coworkers for putting big holes in the dough and the people by the door were talking about leaving because it had been 25 minutes since ordering. read more

Saw this chain all around Washington and need to check it out for myself. There was a line, but it did move pretty fast. I ordered the original cheese pizza to see if they could perfect the basic/fundamentals of cooking pizza. I put them to the test and let me say they did deliver. It was all fresh ingredients made right before your eyes. I believe there was no choice in the crust size; just thin crust. I love thin crust though, so there was no issue. Watching the pizzas cook in the fire was entertaining to say the least. Never tried sauce on a pizza before and decided to drizzle a little pesto. It was delish!!! read more

MOD Pizza - cheese pizza with pesto sauce - Fast Food Near Me - Kent, Washington

Love to personalize my pizza and add all the fixings with the Mike's hot honey drizzle read more

MOD Pizza - Halloween - Fast Food Near Me - Kent, Washington