I called this company on a Wednesday to schedule an estimate on Saturday. I was traveling from a neighboring state as the estimates were for my investment properties. The company canceled the estimate appointment the day of the appointment and only after I called to confirm the morning of did I find out. The representative was aloof and unprofessional. I asked to speak to a manager, but one never came to the phone. I was told there are many managers and they would not provide me a name or point of contact to follow up with my complaint. read more

They do not stand behind their work. Please stay away. Did a job for us, roof continued to leak in the same place. Multiple phone calls, texts, all unanswered. Stay away. read more

I just had a door installed two days ago and since I'm not an expert in the field of entry door installation, I wouldn't know what to look for. But they did advise that my installation would be challenging due to the small size of my door, as doors in the Philadelphia go. First, I didn't like the fact that they didn't pick up the sawdust that remained after the project was completed. Second issue is that when I call my contractor out to measure the frame for a security door install, he noted quite a few structural issues with the installation that needs to be corrected before he can install the security door. For the amount that they charge, I will know have to call them back out to get this fixed. This was my first time using them but probably will not be using them again. I'm hoping that they will be able to address this. read more

requested estimate on remove and replace my existing roof. reminded estimator of false claims they asserted on prior roof project they completed. on prior project they charged me for 3 extra sheets of plywood even though I saw them throw the plywood sheets in dumpster! estimate provided for current project was $44,000. actual work done by another roofer was approx. $14, 4000!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ridiculous estimate far exceeding actual cost proven by estimates provided by other roofing companies. Recommend avoid at all costs. read more

With all the competition of home improvement companies. I needed a single 40 ft gutter replaced with two downspouts one on each end current gutter can't handle heavy down poors. With just one exist for a 40 ft gutter I have about the simplest job there could be . I called several companies to get the feel of what it was going to cost . Several companies were willing to come take a look and give me an estimate I was surprised p j Fitzpatrick wanted to change $65 to give me an estimate. They were nice enough to wave the fee IF I HAD THEM DO THE WORK . This was a red flag I politely declined to be forced to except there unknown estimate or pay $65 . I can understand if your wanting extensive work done were someone has to invest time take measurements and figuring out materials and labor hours ect. This job was one single 40ft gutter with downspouts on each end . Not to hard to figure out. For someone that does gutters all the time . Just saying there's plenty of companies willing to give you a estimate and earn there business without charging you before doing any real work. The ( gutter guys company) got the job and at a great price I might add . Who knows how many jobs they actually loose trying to charge for estimates. This one for sure . read more

They do NOT "do it right the first time" as their ad states! We decided to go with this company because of their presentation and what I now know were false promises! They act like they do the work; however, ours was contracted out to "Josh's Contracting" and we were not told this from the start! Our roof appeared wavy and we were told that was normal... finally after the second time out to re-access did they admit it didn't look right! Their website states they arrive in decaled trucks and uniforms - they did not. A crew member was smoking in my driveway. They stepped on plants, slashed a window screen, and left our weather vane laying on its side. Items on our property were not covered for protection like we were told would happen. They completed two clean ups and we still got a plate full of screws and trash that was easy to find - multiple screws left point up on our patio and around our child's playhouse! Save yourself the hassle and pick a local company. It should have been a red flag when this company trash talked other roofing and window companies to us! They are the red flag - don't let them fool you! They say they have great google reviews and I don't know how because after doing some research other websites say otherwise! Lots of our time was wasted with multiple trips to our home, phone calls, texts, and emails! Our concerns even went to the general manager for our area and we felt very unheard! We kept asking to have our concerns escalated and they obviously were not! Save your time and your money! Expensive company that doesn't do the job right and doesn't do everything they promise! read more

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I requested very specific service from p j fitzpatrick. They were very responsive and got me on the schedule quickly and showed up as agreed on valentine's day no less. Unfortunately, the 2 simple things I had asked them to complete. They were unable to do and did not give good reasons why they couldn't do the work. Ultimate mode I wasted the better part of another week before I could get somebody competent and honest out to do the job. read more

Called for an estimate for repair work - was told an estimate is 65.00 and if you use them it's waived. I'm not paying you 65.00 for an estimate. That's ridiculous. I have 3 contractors giving me estimates and will choose one. Never heard of this! read more

You would think getting a quote would be easy. Trying to get a quote from these people is like pulling teeth. The repair guy said, "I will email you a quote before the end of the day." Nothing that day. I call because sometimes people get busy, understandable. They said they would have him reach out to me that day. They even confirmed both my phone number and email. The next day, nothing. Now I call again to ask talk to someone, they send me to a line that rings and rings and rings. Then it ends. Call again to talk to a manger. They go to get one. Been on hold for 35min listening to the classical hold music. If there was communication of, "we can't get you the quote because the supplier is delayer..." THAT IS OK. Stuff happens. No communication and a lack of follow through makes me hesitant to want to use this company. I do not recommend this company. Look elsewhere and save yourself the head ache. read more

Stay away! Hired to put in new windows & gutters. The work was so shoddy that I didn't make the final payment, so they are suing me. I went to court today. See my brand new faucet was sliced & the lawyer inferred that I might have done it & just blamed them, really? The lawyer asked if still worked -- like it was no big deal. The windows come out of the track. Their rep told the judge that *I* wasn't opening them properly. Going on 70, so I've opened my fair of windows & this has never happened. They are defective. They didn't fix the gutter properly, so came back. Still wasn't right. They sent subcontractors to fix the gutters --- unannounced. Do you see that beat-up truck? No lettering. You can't see the guys well but I did & I was not going to let them in my home. There is more to this saga but you get the idea. Additionally, I had remodeled my kitchen, new floor, new tub enclosure, all new ceramic on the floor in the bathroom & backsplash. Three different contractors & I had NO complaints whatsoever. They all did a great like & as I expected PJ Fitzpatrick to do. They did not. They are suing me for breach of contract. They said if I paid what I owe they will come in fix everything. I made it clear that after seeing the disgusting work they did the first time, I wouldn't trust them to come back to my home & I never will. So buyer beware. read more

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Jack came today. Was responsive capable and explained what he would do. Very happy with Jack would recommend him

I've spent $25,000 + with this company over the years, roof, windows, soffits, gutters etc, and I contract in March for a front door replacement. I was told 6-8 weeks which was no problem. Here it is 5 months later and nothing. I don't know what happened to this company but AVOID AT ALL COSTS. No explanations, but at least they returned my deposit, but your loyalty over 20+ years means nothing. I can't imagine how they treat new customers read more

Just had a sliding door installed by them and the quality skills plus the products used were outstanding. I would not hesitate to recommend them to other's. They did a first rate job and if you want to know what I did for a living I am a millwright so I know skill and quality. read more

I had a new shower installed in my master bath. I selected the herringbone white with brushed nickel and rainforest shower head. Brandon and Michael were the installers, and they were terrific. They kept me updated each step of the way and worked with me to make sure the placement of the shelves, seat and grab bars were exactly where I wanted them. They were patient with my questions. They did an excellent job cleaning up, you would never know that any construction took place. If this is an indication of the work and materials that P J Fitzpatrick uses, then they are five stars. read more

this company refuses to give an itemized estimate. definitely way overcharging and pocketing a lot of profits with their contractors that aren't even hired yet at the time of the estimate shady business read more

I have a small shower cabin (3'x3') installed from PJFitzpatrick. I decided to use their service although it is very expensive. I hoped that for that amount of money ($15500) I'll receive a quality service but that wasn't the case. It started from the same beginning. I had an appointment scheduled but nobody came that day. There was a "computer glitch" in the system. My appointment was rescheduled for another day. I was promised a one day installation. It wasn't true again. The installation took 2 days. Next day my wife try to take shower and all the water from the glass door was coming out. Also I saw that at the top part of the door's frame I can see inside the wall of the house. It wasn't sealed at all. 10 days after the installation a representative from the company came for the final inspection. We shared with him our concerns and showed him all the defects. He promised to take care for everything. One month later nobody from the company contacted us. I do not recommend this company: very expensive, cheap material, bad performance, bad customer service. read more

Chris G came out after the install to make sure we were happy with the workmanship. We told Chris we are very satisfied, he went over the warranty and answered any questions we had. Chris G was very professional & knowledgeable. We would gladly refer anyone to PJ Fitzpatrick for any remodeling or any of the services you offer. read more

Do not use this company! Overpriced, poor quality materials. Sent someone who knew nothing to give estimate!

I called and made an appointment. I provided and confirmed all information on that call. The day before, while I was working, a call from an unknown number came in and a voicemail was left reminding me of my appointment. Cool, I already had it notated in 3 places. The message did not state that I had to call or they wouldn't show up for the appointment. Waited around on a Saturday morning for the 9am appointment. Called at 9:15 and was told they didn't show up because I didn't call them to confirm the details. I had on the initial call. They need to change their outgoing reminder call to, "Hi, you need to call us TODAY to confirm you still want your appointment TOMORROW, or we will not show." read more

Scheduled appointment, no one showed up. Called their support and was told that they texted and left a message to confirm...they did not. Then they said that my appointment was two weeks later...then why did you "call and text"? So with the evidence that the company is unreliable and dishonest, when they then ask if I want to schedule another appointment I'm not going to give them the opportunity to prove their incompetence. read more

Do not use this company! I say again. DO NOT USE this company. They installed my windows September 2020 and I have had problems ever since. One window had both sashes replaced and the tech confirmed ALL 9 of the other windows are defective, broken and require replacement. Doug I think his name was simply said, "this is a manufacturers issue becuase all of the windows are defective" and had Derrick from Cornerstone call me and it's been 5 months and NOTHING! Pj fitzpatrick refuses to honor THIER lifetime warranty and just pawns it off on the Manufacturer. I did not pay the Manufacturer almost $10,000. I knew I should have kicked them out of my house when I caught one of thier employees smoking a cigarette in my living room with my then 2 year old son watching TV. Spend your hard earned money with someone else! And before you deny any of it. I have the employee smoking in my living room next to my son, the all three technicians visits with replacement of the sashes and his conclusion that ALL windows are defective on video. read more

Made an appointment a week out and called me while I was waiting for the appointment to say I am out of their service area for a repair, but they would be happy to quote me on replacing my whole roof. read more

wanted $600 to replace 2 shingles that blew off due to high winds. also charged a $65 fee to come out to give an estimate which others offered at no charge. i also had a flyer that was in my mailbox that said they were going to be in my area and could get up to 50% off if n appointment was scheduled at this time, without indicating it wasnt for this kind of project. read more

My wife came home and found multiple PJ Fitzpatrick box trucks parked all over the street. One was parked taking up 2 spaces. She politely asked multiple times for one of the workers to move his truck up. This guy asked my wife, " do you live around here", which she replied, "yes, I live right here", which he then replied while pointing, "here, you live here", which he repeated 3 times, each time my wife answers "yes". My wife even explained that she and I are handicap and it's hard for us to walk so we like to park in front of our house. He then says, "I'm working across the street, I didn't know there was designated parking spots". He then says rudely, "I'll move the truck.". As he walked to the truck, he said loudly, "This is bullshit". My wife was polite the entire time and asked a simple question / request. She came in and told me. I went and got pictures of the truck number, #207. License plate, Delaware C90054. I called the number on the truck and requested to speak to someone about this. After being put on hold, I was told Patrick will call me back, he is in charge of the crew. No call back. Seems customer service is not a priority here. After I got off the phone the wife noticed on our camera that the rude disrespectful guy was walking to his truck. I went back outside to take his picture so I can show his boss who it was, he had his back to me, so I said, " hey bud", hey turned and I got a face picture. He then gave me the middle finger. I politely told him, "I am waiting on his boss". He said, "I've already told him. He's here. I did move". End. This has given me so many reasons as why not to deal with this disrespectful company with any of my properties, that I actually am looking for quotes on. I'm attaching pictures. Stay away from this company. They employee rude and disrespectful people that don't care if you have 1 leg or not. read more

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PJ Fitzpatrick installed windows with lifetime warranty. The windows cannot be open 1/4 and latched. We started process with the warranty department to resolve 1.5 years ago. I was promised they are working on it. On numerous occasions they have been out with incorrect parts. We have a seal broke on a window. They came out and measured window. Came back a month later with a different style window and put in my front of house. Finally frustrated with the entire warranty department of non resolved matters I called and was not pleasant. I asked to speak to owner Rick Stover and was denied. Warranty department said manager would call back. This has been about 3 weeks ago and haven't heard a word. I would have been able to accept they cannot repair security latches a year ago. This is very poor customer service. Management obviously has no clue what's going on either. Run from this company. read more

Job was subcontracted out and a day late, and a supervisor didn't show up until 5 days after the job was done even though it was promised he'd show up the day of the instillation. read more

Very dissatisfied with this company. I purchased a storm door and an inside door. The storm door had problems from the beginning. When someone finally was able to come out to my home, they told me that in fact the door was defective. They ordered me a new door. Twice I took a day off and twice they cancelled. They refuse to come out on a Saturday when I am home. I am so disappointed with this company and would not recommend them. I intend to pursue this further. Please be very careful and read the reviews before you purchase anything from this company. Thank you for your time. read more

The best part of our experience was the sales person and how well he sold the company and the product. We were okay with paying more than what we expected because the house was going to be tarped from the roof down to protect our landscaping and house. We were going to have a pre and post walk through and all of the areas that had what we were led to think was mold would be removed and replaced. We were told that someone would call us in about a week to schedule our work to be done. After a week and a half we hadn't heard anything so my wife called and was told for some reason it was stuck in sales and someone would call her the next day. We still hadn't heard anything so I called the next week and was told the same thing and we finally got it scheduled. The crew showed up at about 8 am on 5/24 and started working. At just after 12pm my wife was given the checklist and was told to complete it and give it to one of the guys when they were done. I got home at about 1pm and the house wasn't tarp and had never been tarped. There were tarps in the grass and debris on and off the tarp. When they finished at about 5pm I was asked for the checklist so he could give it to his boss. I did walk around and look at stuff but didn't really know what I was looking at. My wife paid the bill and sent the confirmation number to the project manager. The next day I was taking pictures when I noticed a bunch of dead spots in our grass where the shingles were laying in the grass. As I looked at the pictures I took I noticed that the seams of the drip edge were not flush which is one of the things that the sales person said was wrong with ours and is not the quality of work that PJ Fitzpatrick does. I asked my wife if anyone went into the attic to see which pieces of plywood needed to be replaced and she said no. When I went up into the attic there were still some of the plywood that had the black spots on it that we were made to believe could be mold. We reached out to project manager and he came out and looked at the drip edges and the dead spots in our yard. He said that they were never informed there were black spots on the plywood in the attic. I told him that we were not going to have them come out and redo the roof to remove the plywood that wasn't removed because my wife works from home and can not be on the phone with all of that noise going on again. We also can't have someone come in and treat the spots with chemicals because we have pets and can't leave the house. He said that he would reach out to us by the end of the next day to let us know when he could have someone come out and fix the drip edge. The next day was last Friday and we received a text message at 8:30pm and it said I was unable to schedule anything but I will reach out to you on Monday. Monday came around and we didn't hear anything. We did receive a message today saying they will be out tomorrow to fix the drip edge. We received a letter 2 weeks later stating we hadn't paid the final bill yet and when my wife called she was told that there must have been some miscommunication, we have the payment. I spoke with a manager and he did apologize and said that they would compensate us for the grass. He asked if I had a number in mind and i requested a refund of 18% and haven't heard anything back from him since. If you like poor communication and false promises us them. read more

Called to book a repair service. They do not do repair work on rental properties even if you are the owner which makes no sense.

They came out to put up our new roof. We did not get the walk through with the foreman that we were promised by our salesman, we did not get any coverage for our plants like we were promised by our salesman, then they put on the wrong roof. We called to get this fixed along with the RIPPLES in the front of the roof. They came back 3 days later and replaced the new roof with another new roof, but left the ripples. We waited weeks to get the clean up crew to get the nails out of my yard (and the gutter guards out of my neighbor's yard). Thank goodness my kids didn't step on any while they were playing. We had someone come out to discuss the ripples and more than a week later I get a phone call telling me there is nothing they can do because my house is old. This company sucks. read more

Made an appointment for window replacement, never shows up. I called them and told me that they called me on the same day of the appointment but I don't have any voicemail or missed call. read more

Fifth visit for same complaint over a year and a half. Sorry I ever used this company. Nothing but avoidance, bad workmanship, and lies from "customer service." Their company is chaotic. Their customer service has perfected the Pacify/Blowoff technique. I was better off with my old door, plus I'm out $4000 for a door that doesn't close right, is hard to lock, is misaligned, and has a drafty gap inside. It's cold out. It's cold inside. It's drafty. Someone please help me get my door fixed . read more

Actually, zero stars. This company advertises free estimates for various home improvements. I wanted an in-home estimate on replacing my bath area with a walk-in shower. I made an appointment for them to send someone over @ 1PM on 5/18/20. Nobody showed up. When I called them, they claimed that somehow the appointment had been cancelled. I never cancelled this appointment. They said they would reschedule me for the next day (5/19/20) @ 10AM. Once again, nobody showed up. This time when I called, they claimed they had "no record" of this appointment ever being scheduled. If this is how this company operates on such an incompetent level, I will never call them again. read more

Called this company based on previous great experiences years ago. This time around, it's a completely different company. It's difficult to get someone on the phone, when an appointment is finally scheduled after waiting for so long-the issue at hand is not fixed, general mgr is rude...never again will I go with this company! read more

Guy was supposed to be at my house to patch gutter b/t 12 & 5. Calls at 3 to say it's too late to do all the work that's listed on his work order. I said " It's 1 leak" He tells me that not what's on what he gots. Then, he says it's too far..."and with the rain...". I inform him it's not raining where I am. "Yeah, well, anyway...you want to reschedule?" It was obvious this guy was lying, lazy or both. Oh, and it's been 3 days and no one has bothered to call to reschedule. Do yourself a favor and don't waste your time and/or money with these losers. read more

PJ Fitzpatrick is not interested in providing service for your home unless you're going to spend lots of $$$$. Many years ago they provided a quote with an up charge because I didn't meet their minimum for repairs. This was after I responded to their ad for a "special" roofing, siding or gutter repair. Now they cancel an in house estimate for replacement of two windows one hour before arrival because I don't meet their mandatory replacement of four windows. Ten minutes on the phone yesterday going through the two window replacement, setting up a time for the estimate, answering their endless questions and the day of the estimate they determine I don't meet the minimum for an estimate. I would suggest seeking estimates from a reputable company that doesn't discriminate based on the size of the project. read more

Pushy and rude They insisted on coming. Took twice as long as appointment time. After i signed papers , i needed to cancel. Then said they needed to come to my house for cancellation. They left me waiting for an hour for a no show. read more

Had windows and doors installed. The manager of the crew Charlie was rude and we overheard him making crude and insulting remarks about us and my home to his co-workers. I could hear through an intercom. We never bothered them or got in the way. He had no idea of our personal circumstances. I figured he was just a grumpy old man. Really left me with a bad taste. This was not an employee of PJ Fitzpatrick but a subcontractor. I was told that all workers are employees. The workmanship was fair. The caulking was a bit sloppy. I let it go because Charlie is not welcome back to my humble abode. read more

I spent almost $20,000 for a new roof and within 2 days it leaked ruining my tile ceiling and warping my wood floor. They did come out and fix it and caused another leak which I kept calling about and finally a guy came out to inspect my new roof leak and never heard back from him. Called a month later when I realized I was blown off and they came out and fixed my 2nd leak. They offered to fix the ceiling damage after a lot of complaining but I wanted money back to hire someone myself who is reliable to fix my ceiling. They wanted to send their own guys out but I don't need them doing more damage than they've already done. It took 6 months of calling and correcting problems with their work so finally I hope I'm done with them. This whole project was too stressful. read more

Spent $19,000.00 on a new roof and 2 days later at midnight had a major leak which ruined my ceiling a friend had just replaced. Leak was repaired the next day but I'm still waiting for a major rain before the ceiling is repaired again. I also had an attic fan installed which required an electrician to come out and hook up. Almost a month later I had to tell them it hadn't been hooked up yet. They called me a few days ago telling me I had an outstanding balance which I did not so I gave them my loan number and haven't received a call back so hopefully they straightened that out. One headache after another! read more