I waited exactly 4 hours. And honestly, they were not very helpful. The clerk was professional…read moreand pleasant, but again, I still have no idea if I will ever get my 2 weeks of family leave pay. But the real STAR is the security guard. He was so personable. He literally greeted every person. I listened to him repeat the same answers to the same questions for several hours. He wasn't rude or impatient with anyone. Some people are just really good at their jobs. I wish I would have gotten his name. He is a gem!

On our recent visit to the EDD office, my wife and I were assisted by the employee at window 2,…read moreAnalilia. Her conduct was consistently rude, condescending, and unprofessional. She appeared visibly frustrated with her role and created an uncomfortable environment for multiple visitors. Several people in the waiting area expressed concern about being called to her window, indicating this behavior is not an isolated incident. During our interaction, she failed to properly call numbers, causing individuals to miss their turn. She also claimed she had called numbers that were never announced, which contributed to confusion and unnecessary delays. Her demeanor intimidated my wife, who was already stressed and unfamiliar with the PFL process. Instead of providing guidance, the employee's behavior made the experience significantly more difficult for us and others present. This level of conduct is unacceptable in a public‑facing position, and it reflects poorly on the standards expected from EDD staff.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

Handling some business that was made easy thanks to Joanna, Jessica (not sure her name but it…read morestarted with a J) so pleased and grateful that she was able to help me with my concerns. At first, it was weird because as soon as you enter the office, there's a security sitting but very helpful instructed me to take a number and fill out a paper. After my number was called, I was informed that someone will call me but not sure whether to stay or leave, so I decided to leave and run some errands. In less than 30 minutes I received a call and drove back to turn in some paperwork. It was that easy. The staff were very helpful and friendly. It's definitely worth a drive. Thank you again, Ms. J ( definitely an angle sent from above)

Literally the WORST customer service I've ever had the displeasure of dealing with! Do you need to…read morespeak to someone because you filed a PFL claim a month ago and received no update? Don't try to call them! The recording will just disconnect you. You have to go to the office wait an hour (or 2) just for them to put you in the queue for a phone call with 24 hrs. You better answer when they call or else you'll have to go back to the office. After doing all that, I finally got a call... something is missing... ok cool. I fixed it. They tell me it will get processed in 14-15 days. Ugh! I went back to the office 5 times and got 5 different phone calls. Each time there's something different that the previous person did not tell me. 5 calls, 5 different issues!!!! Still no $$. It's now been almost 2 months. It's not like I have bills or anything! I hate these people with a fiery passion!!

this review goes to Lisa I don't know her last name but this is a shout out to you Lisa and…read moreunemployment that you need more representatives like this gal by far the best &&most thorough conversation I've had with unemployment since I opened my claim in May . lisa is very thorough and I'm highly impressed. thanks again! -Lauren g

I had to help a family member with a state application, and I'm beyond fed up with California's…read moreincompetence. Another bloated state agency raking in billions in taxpayer dollars -- including what the applicant paid in -- while delivering some of the worst customer service imaginable: endless phone tree loops, vague website instructions, and zero accountability. They simply don't care. A simple website update could fix most of this. If more documents are needed, just post a clear notification in the applicant's secure account (with 2SV). Instead, they force you into an endless cycle of calling, where every attempt ends with 'no one is available.' After days of that frustration, you're left with no choice but to drive 1.5 hours each way -- three times in the past week and a half -- just to get basic answers in person. You show up, take a number, wait, and then they call your cell from inside the office. It's absurd. The whole process is broken, wastes everyone's time and money, and traps people who have no other options. TLDR: To the people running this agency-Update your website to allow secure, detailed notifications and required document lists directly in the applicant's account. Stop forcing unnecessary drives and endless dead-end calls. Do better.

it's a mixed bag! If you don't like the representative helping you hang up and get a new one.read more

Helpful. Assistance above and beyond. They stayed past…read moreclosing to help us. Thank you for your kindness

I have tried their website twice and there # several times in several different ways and can't…read morereach a soul. it says they are always busy and it hangs up. I owe money through a different insurance and they want proof of Medi-Cal and I don't know where my cards is. I can't even get a replacement card through these people!

I see a lot of bad reviews.... I just want to thank the…read morepeople who answer the phones when you call about your background check and updates. I've had a great experience with you guys and want to say thank you! Call in the morning guys, it doesn't take long if you call in the morning!

Called the DOJ today about a firearms question. I must say the Department of Justice person who…read morehelped me was one of the most pleasant, informative, and efficient people that I have talked to in any state office position. Well done DOJ!

Got me help with a job. Honestly professional people here that understand your needs in trying to…read morefind a job.

I cant say enough about this staffing company Candace and Jennifer have been awesome. They are like…read morea friend when you call and need help. Candace looks out for me and I know that her and Jennifer want the best. It's not a front it's real concern when I come up with a problem. I just adore these two ladies. And for anybody that comes here Which I recommend HIGHLY if your needing a job. I would hope you get matched up with Candance. YOU wont regret it.

Great experience. Got to talk to a person within a few minutes who was able to delve into our…read moreproblem, recognize there was multiple problems and took us seriously. It's going to take time to resolve but that is expected.

The security guard and Asian male that works the front desk are nice and helpful. The Hispanic male…read moreat the front desk with the beard, glasses and goatee is rude. He is extremely unwelcoming and unhelpful. The state needs to regulate their employees attitudes when working with the public.

Been housing list and county for almost 13 years and still am have never received anything at all…read more They tell me when I call, After waiting two days to get through, To be patient. Seriously ... when I have been waiting for more than 13 years. Then I watch others get housing in two years time. Do not understand what to of show there running there. Like they Keep putting me at the bottom for the list.

I can't catch a break. My sink clogged up and my pipes were leaking. I put in a work order,plus…read moretalked to one of the maintenance guys. No one. Then I have called emergency maintenance 5 times. Still nothing. We have been using buckets to wash dishes and put duct tape on the pipes. We literally have to dump water from the sink outside. It's been two weeks. I just don't understand anymore. I've just stopped asking for help.

Agent Tanya Barrios is horrible…read more I totally agree that I owe this debt, I assumed full responsibility but their agents are rude, do not let you talk, try and talk over you, laugh and antagonize you and then hang up, put you on hold or transfer your call when they can't answer your questions. I requested a written statement of all charges and amounts owed, she lied and said they sent it already... funny, when it's the first time i'm talking to someone from their agency, they must have read my mind. Then when I quote the Federal Debt Collection Practices Act and state that she/they are in violation of the law, she yells at me then transfers the call to her superior. DO NOT let collectors harass you, even if you owe money, you have rights...

If you call they will hang up on you repeatedly. Rude reps that cut you off when you are speaking…read more Not helpful at all.