I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

If you need your pet transported, this is the best. I've used Lavette many times to deliver puppies…read moreto their new homes and to pickup dogs for me and every time the transport has gone smoothly. As a German Shepherd breeder, I want the best and this is it. I am kept updated with pick up /drop off times, notifies if running late (so many things can cause delays especially when transporting the distance we do), has a gps app so I can always see where she is along the way, sends updates with pics/videos during travel, is great with dogs of all ages, and best of all, she does private transport where it is only my dog(s) being transported which means a much quicker, less stressful trip for the dogs. From MA to NC to TX, every dog/puppy they have transported for me has arrived happy, healthy, well fed, watered, and had plenty of potty breaks.

From the owner: We are a ground pet transport company located in Greensboro, NC. We pick up and deliver to…read moreVeterinarian/Grooming appointments, pet relocation, rescue transportation and new pet owne delivery. We provide all size crates, food, water, leashes, clean bedding and climate controlled mini vans.

This was my first experience with Pawd and I will definitely be getting their services again. I…read moredon't like to keep my dog boarded because of a bad experience a few years ago, so I hired Pawd to come watch my baby when I went on a trip out of town. She was able to walk him several times a day, play with him, feed him, and send me lots of updates to make sure I wasn't stressing out about how he is. Couldn't ask for more!

This business is a LIFE SAVER and worth every penny. We have used them time and time again and…read morefeel so lucky that we found someone that treats our dogs like they are their own. We have used this company for overnight care for our dogs and hamster, as well as walks for the dogs. The owner is super involved and cares about each animal so much. Also, for when we request to dog sit overnight for all 4 of our pups, the house is always left in pristine condition and my pups are always really happy. We have used several companies around town and this is by far the best one around and we aren't going anywhere else!

This is an update for Nana's Pet Sitting…read more This past year I have added a 5th dog to my group. At one point it was a foster dog that hated other dogs. Nana's Pet Sitting did a wonderful job at caring for my four and being quite creative at caring for my foster who was fearful around strangers. All was handled beautifully by Heidi and Linda. In the fall and at Christmas (2019) I was away and had adopted a 5th dog. This 5th dog is a puppy. Heidi came in 4 times a day as I always schedule and cared well for all of my dogs. There were medications to be given plus my dogs must be rotated due to one disliking one of my others. With the 5th it has caused Heidi to need more time which Linda gave her and which I agreed to cover financially! That old saying .. you get what you pay for!! If you want you pets to receive the best care .. call Linda Edwards with Nana's Pet Sitting. What I love about Linda .. she is direct .. no sugar coating. She has your pet's best interest and am so glad she is this way!!

I recently attended a pet first aid seminar presented by Linda Edwards of Nana's Pet Sitting/Pet…read moreFirst Aid and it was a complete waste of time. It was $40 for a two hour class that taught me nothing of value. For instance, one of the topics was what to do if your dog is bitten by a snake. Linda's Answer: Take them to the Emergency Vet. It doesn't take a genius to figure that one out. I also found Linda to be downright rude as well as a poor public speaker. She had no time management and completely lost control of the group on several occasions. At one point another guest asked a question and I gave my input and mentioned that I was a groomer. The guest thanked me for my input and Linda told me that she "lost all respect for me" because I was a groomer and then laughed it off. I realize that groomers do not always have the best reputations however; if I am paying you to attend a class the least you can do is not insult me in front of a room full of people. I will never use her petsitting business or take another one of her classes again.

I highly recommend Pet Passages. They treated us and my dog Pebbles with love and respect. They…read moreguided us through the procedure with compassion, empathy and kindness. There special touches with the paw prints and nose prints just melted our hearts. They were quick to responded back and affordable. Pet Passages exceeded our expectations during this difficult time. We couldn't of had a better experience. Thank you for giving me and my family peace of mind and kindness in the hardest moment in our lives. Your pets are in truly caring hands when going to Pet Passages. Judy and Mike Stines

If I could give more than 5 stars, I would. Unfortunately, after 10.5 years together, I had to…read moremake the tough call to part ways with my best friend, Bruno, on 5/1/23. Fortunately, I happened to connect with Sam, from Pet Passages, after working with Dr. LaVergne (from Home With You) in the process. Sam coordinated directly with Dr LaVergne on the appropriate timing to show up to my house, shortly after Bruno had been euthanized, and Sam entered the scene as an extremely compassionate and professional person. He downplayed the 'transactional' nature of the job and focused primarily on putting my mind at ease and treating Bruno's body with dignity. When he came to the house, he had a purple blanket with him, and explained to me that purple was the color of royalty, and that's how Bruno would be treated by the folks at Pet Passages. We wrapped Bruno in the purple blanket and he allowed me to help carry him out to the transport van. A minor detail, but the van itself was clean, professionally marked, and climate controlled--just the small things that put me at ease during all of this. Within 48 hours Sam brought Bruno home to me, in a custom wooden urn/box (see the photos)--he hand-delivered the box, and again was extremely professional and compassionate. All in all, working with Sam during such a tough time was a blessing and I'll forever be appreciative for his exceptional handling and care of Bruno.