Time and time again I schedule appointments here only to arrive and find they aren't even open. As you can see below the business hours are posted as one thing, and actual hours are not kept as posted. I understand things happen especially in the Covid world we live in, but this is no way to run a business. I made an appointment on Wednesday April 28th at 2:15 pm as I was leaving a tanning session for the next day. Thursday at 9am as this is what fit best with my work schedule. I arrive at 9am. Lights out. Not open for business. I wait as long I can to not interfere with myself being late for work but ultimately had to leave without using the salon. Now correct me if I'm wrong, but this leaves me in a position of paying for a service that I am unable to use at no fault of my own. When is someone going to hold this place to a standard ? Doesn't matter. I won't be around as a customer to find out. I can and will take my business elsewhere. I suggest you hike it across town too if you don't want to waste your money. read more

Planet Beach Spray And Spa - Business hours posted - Day Spas Near Me - New Orleans, Louisiana

This will now be the 3rd time(in less than 6 weeks) that I've come for my 11am appointment and now one is here. It's 30 minutes past as I'm writing. I've been a member at this location off and on over the past 13 years and this has never happened. EVER!! Its obvious they don't care about loyal clients or have decent respect to call if theres a change in scheduling. They really need to get their shit together read more

I go here for my mystic spray tan sessions. Jessica is awesome! She always takes care of me whenever I'm there. Good customer service is hard to come by nowadays. She's always gone the extra mile to make sure I'm happy with my end product. She never pressures me to buy anything I don't need and always gives an unbiased opinion which I really appreciate. They have an array of services here; tanning beds, red light therapy, spray tanning (mystic as well as sessions with a personal technician). I've not done the hot yoga sessions but they have a heated booth big enough for one person to do yoga poses in while you follow an instructed video. Love that this place is conveniently located in the FQ too. read more

This location has a rule which only allows their members to tan after or on the hour they had tanned the previous day even if you need to come earlier they absolutely will not allow it. their prices are outrageous for first time members and they dont address a cheaper alternative almost suckering you into an extremely $$ package. & within a month i had no color and a light checkbook... This is not my first PB ive been to but closest to my house in NOLA. Would muchhhh rather take the drive to Tchoupitoulas or go somewhere else than go here again. read more

First off, I am so pale and I do not go in a tanning bed. I am a big fan of sunless tanner and all that jazz. A girl I work with went here and got an airbrush tan and it looked amazing! I saw how great she looked so I went ahead and called Planet Beach to set up an appointment. The girl on the phone told me she can get me in and would call to confirm my appointment shortly. She did so in a timely manner so I knew I would be able to get in before my weekend girls trip. I went to my appointment last night and Rachel had sprayed me. She is SO professional and down to earth, she didn't make me feel uncomfy at all. I have had many airbrush tans but they were not from very experienced people. She helped me with all of my questions, applied the barrier cream for me and she even explained what and why she was spraying the places she was. I am overall very happy with my experience at PB French Quarter. Not to mention my tan looks so badass. I love that confident feeling I get from spray tanning. read more

I'm a transplant from New York....I am so lucky to have this Planet Beach near me!!!!...the girls that worked there were amazing, courtesy and approachable Harmony has great customer service skills....will be going back!!!! read more

ABSOLUTE SCUM!!! I bought Groupons for spray tans at the cost of a "discounted" price, then was charged extra for the solution!! Who buys a spray tan "SERVICE" (that is what the owner referred to our Groupon), assuming they will pay more before they can get the spray tan? By the time we paid the $15 for the solution in addition to the $20 for the Groupon, we had paid full price. NOT A DISCOUNT!!! I guess the owner needs to trick people to come in, since I wouldn't step foot in such a filthy spa paying regular fees. I hope she puts that extra $30 toward her "remodeling". Groupon buyers BEWARE!! P.S. The videos on the Planet Beach website are NOT an accurate representation of this DIVE and they don't have all the services they say they have. :/ read more

Horrible. I joined on a Wednesday. Went on Friday for my noon appointment, and stood outside for 20 minutes because the doors were locked. I kept trying to call. FInally gave up (I was on my lunch hour and couldn't keep waiting.) Tried calling on the walk back to work, and the employer was yelling AT ME. Apparently she was too busy giving herself a spray tan to unlock the doors for clients. Then she went to to tell me I 'really couldn't afford to go there anyway." She was a complete jerk. Now I'm trying to get a refund from the new owner, who after two emails told me to stop emailing him. Still no refund. I will never go back, and I had gone there for several years. Take your business eleswhere. read more

Love this place. Great deals, quality services , and Karah is the best. If your in the French Quarter and to want to tan for a great price, look no further. read more

Planet Beach Spray And Spa - Day Spas Near Me - New Orleans, Louisiana

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If you want to be screwed over by the incompetent staff and have them steal from you this is the place for you! I was robbed in the French quarter and my card number that was paying for my membership changed and I left Nola 2 weeks after. If anyone has ever had their cards stolen you can probably understand that automated payments are forgotten about especially if you are in the process of moving. When they finally called the tweaked out lady I talked to said I couldn't cancel my membership without coming In To sign paperwork. I moved over 4000 miles away so that wasn't going to happen. She said that I was going to be charged until my membership was up. I explained what happened and she was extremely rude and said I had to come in and pay. I again explained that I couldn't and she said it was fine and they would make an exception. She didn't say the exception was sending me to collections! Imagine my surprise when I get a call saying I owed this place $500 and if I didn't pay it it would hurt my perfect credit! DO NOT GO INTO THIS ESTABLISHMENT! The level of incompetence is outstanding! read more

Ehh...so I'd worked at an uptown location for a few months during my first year of law school, and always had a premium (or whatever it's called, where you use the elite and high pressure bed etc at Tchoupitoulas) membership for the 2.5 years I'd lived in nola, and tan daily in better beds in Manhattan now, so am very familiar both with tanning, and with PB. We were staying in the Quarter, car less, so the only tanning option (as it was raining and cold all week during our visit) was the PB in the Quarter. I'd never really gone to this one, despite location reasons, the beds also are very outdated, with Platinum being their highest end bed (much like the St Charles location, at least when I lived here). We come in, and the girl with an incredibly horrid accent sells us a session in the VIP when I ask her which bed has the newest bulbs and might be the strongest. Bear in mind, she charges us for a Platinum session, isn't aware if they have an elite bed or not (yet i know they dont), and when i say the bed has no faceplates, so it cant be a platinum - informs me that it is. The lotion (which PB always makes you buy along with eyewear, unlike all other salons which supply both, or at least eyewear) was $15 (for the disposable packet), and I think I'd have gotten tanner sitting under some bedside lamps (plus $2-3 for the eyewear I don't use anyway). When we called back the next day, the manager was nice enough to let us come back in and use the platinum bed (for which we had paid yet not used), but the strength of that bed is also equivalent to shining a flashlight at myself. All in all, very frustrating, and I spent the weekend as an albino. I'd say that the place should update its beds, but lets be honest, not that many people visiting the quarter are coming to tan. The staff (aside from manager) was incredibly horrible however, and should be trained. At least know what beds you have, and don't talk down to the manager in front of customers (young girls, and while I'm sure they know him personally, that's unprofessional and rude), or peace out to get your mcdonalds which you bring back in to chow down in front of customers. *my boyfriend just referred to this PB as "the mickey mouse club operation we went to" read more

Great place. Clean and offers many options. Jessica was wonderful. Would definitely return.

Terrible management and customer service. Don't waste your time or money. Rude staff.

The owner attempted to scam me in a very imposing manner in the red light room for new $8 goggles which left me feeling violated because she would not leave the room while I was trying to get undressed. She wasn't even at the door but at the far wall backed up against the closet just 2inches away from me. We've never had any previous issue so this is way to invasive of my personal space. And for what reason? To con me? Owner claims the same winkeze stickers I bought there for tanning are not sufficient for red light beds!? Red light beds don't even come with eye wear instructions due to lack of evidence of any harm. They are optional at other salons and most certianly do not require more protection then a tanning bed. Nevertheless, if they are her rules I'm happy to use winkeze but she would not leave my room unless I produced goggles or paid for new ones. She had no loaners. There are nicer less confrontational ways then to stand guard while you're trying to unload your belongings and get undressed I've been going there for years. Never again. The place is constantly in disrepair, dirty and cramped.  The use of rugs for public use is disgusting. I want something you can sanitize to put my feet on going in and out of the machine. Don't want to bring home any nasties in my shoes. Towels that used to smell like mold smell ridiculously too strong of fabric softener now which is bad since I use them to cover my face when I tan. The heat intensifies the smell. Ok sure i can learn to hold my breath for 10 min at a time...As a side note: the red light bed is a stand up and has a shorter time limit than other places. It's not good for feet or hard to reach places like stretch marks on inner thighs and if you tan in the stand up (which is the only bed that gets me and my friends tan) it gets very tiring especially if you have to work later in the quarter standing all night. Not very spa like and that's been very irritating to me when I go especially if I walk a mile there and back. I brought in a new client too that night, she was exicted about the place being 2 blocks from her house. We both walked out and decided to go to the Algiers . I love the Algiers location and never had a problem there not once... but any time Ive met the owner in French Quarter she is condescending and doesn't seem to genuinely like people and it makes me very uneasy. She laughed at my signature for instance. I'm glad Jessica is 110% She's got great customer service skills and makes me feel welcome. She's knowledgeable and intelligent. It's people like her that take the edge off the place and kept me coming back. Also one lady there tried to lie to me to buy a skin care product for the red light bed claiming the owner said it was 100% natural ingredients when it's not at all! I'm just getting so tired of this and will be going across the river from now on to the other location. The other issue I have is they don't update their summer hours on the Internet so I've wasted money coming down there a couple times. read more

The customer service here is the best! The staff is very knowledgeable of the services and the products that they offer. The equipment here is kept up on a regular basis. read more

This establishment has the worst management I have ever encountered. I have never in my life had such a terrible experience in dealing with a contract. I tried to cancel because of relocating with my job and they put me through the ringer, adding a year onto my contract without my knowing, adding extra cancellation fees and two extra months of tanning?! Every time they called they would find a different reason to add money. "Don't bother cancelling, your contract is up in a month and it will be cheaper to just ride it out", then getting charged after the cancellation date, to me finding out they added another year. Very rude service, extremely difficult to get ahold of, over all mean people. I felt like I had been tricked into everything from the beginning. read more

I have been going to Planet Beach for 3 months now and Jessica is amazing-great customer service and she hooked me up with another wonderful spray tan package today! They also have so many other great services from hot box yoga to teeth whitening, if you like good friendly customer services and options it's a place worth checking out! read more

I purchased a Groupon for this location and the services have been great. I tried the facial machine and it was really cool and I could see a difference right away. My experience was really different than the ones I read because I found the customer service to be ideal. I will definitely be back to get my money's worth out of the groupon I bought read more

Start by getting rid of the owner. Although the lease is up soon, they probably will. The employees and manager are all so awesome. Unfortunately their hands are tied. I joined only because they had a stand up bed. I know tanning is so horrible for you, but sometimes you need some color. Well, it broke and they only have two old beds left. 2 to serve all their members. They try to push you into another service while you wait. I told the owner I have back issues and I hate laying in my own sweat. Her response was " get over it". I wish I could just get over back issues. The whole time she's busy trying to sell over priced products. If she would just lower the prices. 3 times Amazon is too much. She just doesn't care for the people she serves. She needs to be reminded that we have a choice and I choose to cancel my membership since they dont provide the service I signed up for. Really great employees! Feel sorry for them and genuinely like them. All the reviews on this page are for the old owner. Not the woman who's only been there a little while read more

I love this place! I go a few times a week and my tan looks great. The girls are super nice and always helpful. Ask for Rachel, she was awesome. Explained many tanning lotions to me until we found the perfect one for my skin. :) read more

I've gotten spray tans at several other places, this one is the best! Higher quality product, staff is professional and friendly. Technician takes her time to ensure the job is done correctly. read more

The planet beach in the French Quarter is the best one in the city. Rachel was very friendly and helpful.

We were staying in New Orleans for a couple of days prior to a cruise to Cozumel. I looked up tanning salons on Yelp and as this was close to our hotel we thought we'd try it out. The minute I walked in the door I realized I had left my wallet (with everything I needed for my cruise in it) in the Lyft we had just taken. I panicked but the ladies were so sweet while I had a mini heart attack (Lyft driver brought it back!!). The tanning salon was clean and charming and the owner couldn't have been more helpful. Since we were visiting we needed a sample lotion (I loved the bronzer she picked for me!!) and goggles. I mentioned needing a mimosa and when I came out of my tanning bed, she had two waiting for us!! I got a lot of color out of the one visit and if I lived in the area this would definitely be my go to salon!!!!!!!! I highly recommend you check it out if you're in the French Quarter!!! read more

I was in NOLA for a week prior to my wedding and came here for an air brush tan. I'd only done Versa and Mystic before but wanted the best for my wedding. I forget the girls name who sprayed me (short blonde hair), but she was great, very professional. The tan was wonderful and exactly one week later I still look very tan. The staff I met were hilarious too, my fiance had a great time waiting for me. Can't tell you anything about the beds, but the airbrush is great read more

Watch out for the contracts here! The annual fee self-renews without any notification and if you call to cancel, they tell you "too bad...it's too late...You should have let us know a month in advance." Seriously? it's the customer's responsiblity to remember 11 months later to cancel? (with no reminder from the spa, of course, that the year is almost up and now is the time to renew or cancel) What poor business practice, but hey, I'm sure it makes them a great deal of money. read more

I have been a member at this location for a year and a half. It was recently bought by a new owner, and the quality and customer service is now horrible. Their employees are not trained to airbrush, and their equipment has been constantly broken. The last time I was there, another customer walked out in frustration over another malfunctioning piece of spa equipment. I asked repeatedly to speak with the owner about the situation over the past 2 months, however she did not call until today. I had cancelled my membership 2 months ago by phone, however she told me I would have to appear in person and pay a $99 cancellation fee before the cancellation would be valid. Fortunately, my new credit card arrived around the time this was all unfolding, and they do not have access to that number. I am sure they will turn me over to collections, however I will NEVER return to this establishment. The positive Yelp reviews are old, and the people mentioned left under the new ownership. read more