I've seen mixed reviews for this location and the customer service. I went in looking for a "clean"…read morehair mask to try for myself and both ladies that were working dropped everything to help me find the best one. They were super patient and helpful. I've popped in a few times for other items and I've never had a bad experience. The store is slightly smaller than some other locations, but it's mostly had what I've needed.

Excellent service as usual from Salon centric Danna Point Thank you for all your help today. Sophia…read moreand Heatare great also. Always there to help. Highly this store.

I have been going to ROOTS for YEARS! It's honestly my favorite store ever. I buy all of my skin…read morecare and makeup from here. I fully trust Laura with all of her beauty recommendations and I always learn so much from her about makeup techniques. She is not only an expert at all things natural beauty, but she is an EXTREMELY talented makeup artist. I have had my makeup done by her multiple times (for weddings) and she always makes me feel like the prettiest version of myself, naturally. If you are a local, you need to check out this store. Every time my friends from out of town visit, I make ROOTS a spot on our to do list as if it were Disneyland, that's how much I love this store. IT IS MAGIC!!!

Theeee best beauty shop in Orange County! The owner Laura is so friendly, attentive and she…read moreremembers everyone, even if it's been years since your last visit! You will only find the best products here. Most are organic with high quality ingredients. And you can try almost everything first right there before buying. Whether you need makeup, brushes, shampoo, soap, nail polish, SPF, or moisturizers, this is the place! Oh and there is a free parking lot for the store. You can access it off of Ocean Ave, which is a one way that starts at Forest Ave. The first available entrance on the left is their parking lot. An attendant will ask you where you're going to make sure you're in the right place. All you have to do is mention the name of the store, and you're in for as long as you need. You will just need to show your receipt when you go back to your car.

The gals in here are super sweet, friendly, and helpful…read more Must have a beauty license to be a customer. Great liter deals & dermalogica skin care is a hit. Love the Pureology shampoos/conditioners, the Morracin oil conditioner, the olaplex brand. They call and let me know when they are having sales.

This review is for Jackie. Came in today and I needed some help with some very bad pigmentation…read morethat was on my face due to a chemical peel. She helped give me suggestions, tested some color corectors and a cc cream. Thank you for taking the time to help me Jackie!

Came in for the first time to this location to pick up a bday goodie…read more Place was clean, staff was kind. Smaller store but would be able to find just about anything. Also this location is not as busy.

Highly recommend a Lush party! I had a lush party for my 33rd birthday, and it was such a darling…read moreexperience. Lily and Jasper were expert hosts, and made the experience 10x better. The ladies were really knowledgeable in the products, and made us feel pampered and cared for. We got to make lush items, and my party got to take home some goodies. My party loved the products, and we all purchased new items that we had fallen in love with. 10/10 would do it again. Fun event for kiddos too! Thanks again Lily and Jasper for being such a dream team.

I really like the smell of Lush and I love their Valentine's Day products, so cute! It's a very…read moresmall store at the shops at Mission Viejo. I found lots of delicious fragrances to enjoy! It seems like the employees are really happy to work here! Everyone is very nice and helpful! Lush is a great place for buying gifts!

Love this spot! They offer a range of facial services and you'll be sure to leave feeling…read morerejuvenated! Staff are all super friendly and great at what they do:)

My last time in for facial . . More than year. I took it on my own established skin routine …read more. mostly because of rosacia. I came in was very naturally welcomed .. men appreciate that in these places. .. Brooke was my skin rebirth technician! I chose the private room.. Each step was explained as she was doing it.. .. layered in and on skin. I learned about why lately skin turning red and bumpy.... .wrong product to use daily or at all. Very pleasant knowledgable. Lives the systems. Place is very clean and vibrant.. colorfull. Well designed. Im going towards products. And Brooke is highly recommended ..

I passed by this place as a Dana point local who loves Starbucks next door and it looks so…read moreimmaculate, inviting, and clean! First time looking into spray tans, was hesitant to even call about why I want the spray tan, my silly questions being a newbie etc. The nicest woman answered and assured me they cater to half body or full body to achieve the look I'm going for. She was so patient and welcomed me to come in same day if I had time. Haven't had the pleasure of going in store yet but 10/10 customer service. Will stop in to get treated soon!

This place is spotless! Super bright and welcoming atmosphere. Shout out to my girl Christina. It…read morewas my first brazilian sugaring experience and while I was seeing spots in my vision, sweating through the parchment, and almost raised the metaphorical white flag multiple times, that's on me. Kicking and screaming aside, she made it such a comfortable and professional experience and left me clean and smooth. So clean and smooth that I signed up for a membership on my way out. See ya in 4!

This high end beauty retailer makes you feel sophisticated and glamorous when you walk in, it's…read morealways a pleasant experience when you are greeted with the upmost professionalism by the sales associates what captivates me about their products is that they don't use any pariabins,, dyes or any other harmful chemicals. My favorite's the cherry blossom shower gel, feels Luxurious and relaxing on your skin, and it hydrates other brands tend to dry out the skin Give it a try and you'll never look back

Carefully read policy. I purchased something with cash and therefore according to their policy…read morecould only exchange or obtain store credit. This is absolutely bizarre to me and they should change this slimy policy. Furthermore the costumer service was mixed. I understand they would like to abide by their policy and one lady did that in a graceful manner. Suggesting how to go about exchanging the item with another. Meanwhile the other employee looked at me in disdain and borderline disgust. This review only encapsulates store policy and costumer service as I did not get a chance to use their product before returning it.