Lots of options to select from. Will be back to check out more options…read more Thanks

This place has a lot of things that the beauty of our skin care influencer would one to check out…read moreif you've ever been in the recent trends of Asian skin care. They don't have a lot of selections compared to shibuyala, but definitely more than Tokyo Central/Mitsuwa. They also carry Asian sunscreens with filters that are not available in the us. Very light and not heavy feeling that you get with us sunscreen that burn your eyes. They do have a bunch of testers so it's nice when you can do that versus hope that a product work if you're buying something internationally online. It seems like the items are a little bit more expensive than online, but I guess it's the cost of doing business and person, labor, and shipping as well. They do have another random section with kitchen items. But I would say if it's a popular item in Asia cup and you'll probably find it here.

Leann was so kind and helpful. Went above and beyond to find my previous color matches and make…read moresure I received the right products. Another gentleman there was so nice as well. Newly remodeled a lot more products, clean and organized and friendly helpful staff (the most important) will make it a point to frequent this location. Thanks guys!

I often come here to look around after work. It's usually more of an impulse thing lol, especially…read morewith Sephora so close! I get what I need, my endorphins kick in, and boom... impulse purchase. One thing I have noticed, though, is that if you don't look "nice," you sometimes feel like you're being followed or watched a little more closely. And my friend, after work I usually look like I just rolled out of bed I'm tired and exhausted! This has happened to me a handful of times where I've genuinely felt like I was being watched more closely. I get it, girl, you're doing your job, and I understand loss prevention is a thing. But even when I grab just one or two small items, sometimes I still get the look. Idk lol. Don't get me wrong, many of the employees are helpful and genuinely offer assistance. This is definitely not directed at the entire staff or the store as a whole. However, there have been a handful of interactions that have left me feeling uncomfortable. Of course, a business can say that's not what's happening, but as a customer, I'm simply sharing how the experience has felt from my end. I also want to add that I looked through some of the other reviews after I had already written my original review, and I actually came back to edit and include this part because I found it pretty telling. Let's just say I'm clearly not the only customer who has raised concerns about the overall customer experience. I'm writing this more as constructive feedback that I hope management can see and use to improve the store. If one or two people mention the same issue, maybe it can be brushed off as an isolated experience. But when a handful of customers are saying similar things, I think it's worth looking into and asking if something could be done differently. Nothing against the store, I continue to shop here, but customer perception and how people feel while shopping matter too. On another note, they don't have a huge perfume selection, which is disappointing because perfume is one of my favorite things! It's a smaller store overall, so I'm giving it 3 star. On the positive side, it's clean and conveniently located near a Whole Foods! :)

This review is specifically for Ty in the perfume department. I was looking for my wedding scent…read more Went to the Jo Malone counter and was greeted by Ty. I didn't realize the experience I was going to be given. This was by far the best encounter I have ever had. He truly knows his perfumes and not just Jo Malone. He made recommendation on other brands. Based them off of my wedding vibe, location and colors. This felt like a wine tasting experience. He would teach me about the different notes in each bottle and even what to wear the scents with. To say I was impressed by his knowledge and customer service is an understatement. I'm not easily impressed with service. I was in the service industry for a long time but this was top notch above and beyond. I'm such an indecisive person and he never made me feel like I was bothering him or he was just done helping me. He kept just asking questions and bringing me options based on my specific answers. Even as people were coming up while he was helping me, he still greeted everyone kindly and helped everyone. So, if you're looking for a new scent or just an amazing perfume experience, go see Ty!!!!

Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.

I've been doing Clear + Brilliant treatments once or twice a year for my pigmentation and melasma,…read moreand the results have been amazing. My skin looks brighter, more even, and healthier overall. I've been also getting Biote pellets from Ms. Marilyn for the last 3 or 4 years, and it's been truly incredible-she's so knowledgeable, thoughtful, and always gives the best advice. I feel more like myself again after menopause-my energy is so much better!

The staff is professional and very nice. High quality service. I've been coming to this office for…read more3 years and would go back with no hesitation.

So amazing- simply put, it's like Sephora but Asian products run by 3 girls!! They're all so…read morehelpful and kind as well. Lots of stuff in here are viral online products from Asia that typically you wouldn't be able to try unless you're in store.

It's been so long since I've stepped into Shibuyala and it felt like being briefly transported to a…read moreJapanese beauty store thanks to the scents and visuals. This location is tucked into The Arbor Village Center so it's surrounded by other eateries and businesses. Most people familiar with this plaza know that parking is a headache during lunch and dinner hours. I would not want to be here if it was overly crowded, but thankfully that wasn't the case when we were there on a Saturday afternoon. My friend recently visited Japan so she wanted to stop by to show me their popular haircare products. We ended up spending a whole hour here and I've added more products to my wishlist for the near future. I also walked out with a purchase and can't wait to try it. Notes: ~ Hours of operation are 11:30 AM - 8:30 PM daily ~ Opened in 2018 and it's a smaller store but they still carry wide range of cosmetics, skin/hair/oral/ personal hygiene care products, toys, snacks and lifestyle items (not just Japanese ones, but also trendy Korean and a couple of Chinese brands) ~ Prices are actually not outrageous (some products appear cheaper than the Japanese and Korean markets) ~ Aisles are a bit more narrow here so please be patient ~ There's a spacious sink in the back of the store for hand washing after testing out the wide variety of beauty products ~ Store associates are nice and ready to help find any product ~ Partnered with Fivestars for their loyalty program ~ Sometimes they offer deals like spend $50+ to receive a free gift ~ Products approaching end of shelf life are placed right by the checkout counter (items can be between 30-70% off) ~ Mobile payment accepted

I've had multiple interactions with the same employee at checkout, and she consistently comes…read moreacross as rude and unwelcoming. I've never even asked her for help, but her attitude alone makes the experience uncomfortable. She seems like she doesn't want to be there, and it shows. It honestly makes the whole shopping experience feel gloomy, and even other employees seem unhappy working around her. I've also seen other reviews mentioning similar experiences, which makes me feel better knowing it's not just me--but it's clearly a pattern. I hope management takes note, because it definitely affects the overall experience. I will now drive the extra few miles to another location

I had such a wonderful experience with Barbara at Cosmo Prof in Lake Forest. She was extremely…read morehelpful and patient, answering all of my questions with care. What impressed me most was that she went above and beyond even calling a few locations afterward to check which stores carried the Schwarzkopf kits and colors I needed. Her dedication and kindness truly stood out. I'm very satisfied with the support I received and highly recommend her!

Run! Don't walk...seriously!…read more Dr Heinrich messed up my upper lip with painful filler injections! At least they are not permanent. That's the only good thing I have to say here. During my long first appointment, in which he spent 90% of the time with small talk about baseball, I told him I was here to look into lip wrinkle filler injections. I didn't want big puffed up lips...just some filler in a couple of the deep wrinkles on my upper lip. He said he would only use a little of the $725 vial at each procedure over time. His sweet nurse said they save the unused filler in the vial (marked as mine) for future injections, as needed. But when he actually did my first procedure, he injected the WHOLE vial!! Both his nurse and I were surprised...and to this day I don't know why he did it. Maybe he didn't remember that he was only supposed to fill a couple of wrinkles with some, not all, of the vial. Maybe he forgot our conversation. Maybe he didn't read his notes prior to my procedure. Maybe he didn't even make notes of the process we had agreed on!! Maybe he hoped I'd just buy more!! Maybe he just didn't care. Whatever, I ended up with my upper lip all puffed up, and of course I complained about it...which resulted in me having to get multiple needles to REMOVE the filler. All of these injections were terribly painful. I did ask for, and get, a refund...because now I had nothing but pain for my money!!! But my lip still looks odd on one side as there is still some filler in it...here and there...not even evenly. I will have to wait around nine months for the remnants to dissolve. I would never go back to him again, even if it was for free!!!

I have a stage 2 melanoma on my face and I feel so fortunate to be referred to Dr Heinrich to…read moreremove it. From his efficient office staff, to his back office staff to Dr. Heinrich himself , it has been an actual pleasant experience, despite the awful circumstances. The cancer on my jaw required a very large excision. Somehow Dr. Heinrich magically pulled skin from behind my ear, around my neck and covered the large hole on my face/jaw. It's only been a few weeks but I'm healing well! Thank you Dr. Heinrich and staff for taking care of me so well!! I feel blessed to have found you!

Highly recommend a Lush party! I had a lush party for my 33rd birthday, and it was such a darling…read moreexperience. Lily and Jasper were expert hosts, and made the experience 10x better. The ladies were really knowledgeable in the products, and made us feel pampered and cared for. We got to make lush items, and my party got to take home some goodies. My party loved the products, and we all purchased new items that we had fallen in love with. 10/10 would do it again. Fun event for kiddos too! Thanks again Lily and Jasper for being such a dream team.

I really like the smell of Lush and I love their Valentine's Day products, so cute! It's a very…read moresmall store at the shops at Mission Viejo. I found lots of delicious fragrances to enjoy! It seems like the employees are really happy to work here! Everyone is very nice and helpful! Lush is a great place for buying gifts!

Stopped by the Benefit Counter to inquire about eyebrow services. Ariana was very helpful and was…read moreable to wax my eyebrows. What a difference! I booked my next appointment in 4 weeks. Nice discovery

Ariana was AMAZING! Service took 45 minutes, location right inside the Macy's side door. Total was…read more$99 for brow tint, laminate, shape. The technician was super friendly and talkative and the service went by very fast. I will definitely be back. My brows speak for themselves.

This has to be the worst Ulta beauty store in California. The children that work there should all…read morebe fired. Young teenagers who have a clue what customer service is, they have no knowledge of makeup, they're standing around talking to each other, instead of helping customers out. I wanted to give them another shot, so I ordered a few things online and decided to pick it up curbside. I waited for 15 minutes and then finally had to walk into the store. They didn't even have my order ready. It's a joke! Whatever happened to servicing the customer and having mature people who know the product and our knowledgeable. Today it just seems like all you get are these young kids who just need a job but have no clue what they're doing.

Bday 2025: Rebecca, Rebecca what can i say? I will be coming back to this location because of…read moreyour personality, warmth, and skills! Those who have the Ulta app can stop by during their bday month to pick out a gift and thats what initially brought me here. Located in the shopping center near Petsmart, Home goods, Ulta is a "go to" for cosmetics and perfume for me. I get alot of migraines and am triggered by a Few things esp certain smells. I was able to find Rebecca who was understanding of my search for a certain scent and was soo patient with me in trying to find my Gucci product that I was blown away . Although I didn't find what i was looking for that day. I definitely will be back soon specifically to this location because of Rebecca. ( Even though there is another one closer to me!) Hey management, if you read this, give this girl a raise!